// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
$thumbnailSrcs = array(
(int) 138 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
(int) 146 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
(int) 497 => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
(int) 715 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
(int) 723 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
(int) 735 => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
(int) 822 => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
(int) 1134 => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
(int) 1139 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
(int) 1147 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
(int) 1152 => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
(int) 1160 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
(int) 1229 => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
(int) 1650 => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
(int) 1722 => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg'
)
$thumbnails = array(
(int) 0 => array(
'Attachment' => array(
'id' => '138',
'record_id' => '30',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x600.png"}',
'active' => '1',
'created' => '2022-12-14 08:14:38'
)
),
(int) 1 => array(
'Attachment' => array(
'id' => '146',
'record_id' => '6',
'type' => 'course',
'created_user_id' => '2',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'mime_type' => 'image/jpeg',
'title' => 'I believe in me',
'alt_text' => 'I believe in me',
'description' => 'Confidence',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg"}',
'active' => '1',
'created' => '2022-12-16 12:04:36'
)
),
(int) 2 => array(
'Attachment' => array(
'id' => '458',
'record_id' => '0',
'type' => '',
'created_user_id' => '1',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Employability-Programmes-Banner',
'alt_text' => 'Employability-Programmes-Banner',
'description' => 'Employability-Programmes-Banner',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x600.jpg"}',
'active' => '1',
'created' => '2023-01-10 12:26:12'
)
),
(int) 3 => array(
'Attachment' => array(
'id' => '468',
'record_id' => '176',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x600.jpg"}',
'active' => '1',
'created' => '2023-01-12 16:05:16'
)
),
(int) 4 => array(
'Attachment' => array(
'id' => '486',
'record_id' => '193',
'type' => 'course_field',
'created_user_id' => '9',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs_x600.jpg"}',
'active' => '1',
'created' => '2023-01-30 08:53:16'
)
),
(int) 5 => array(
'Attachment' => array(
'id' => '497',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop_x600.jpg"}',
'active' => '1',
'created' => '2023-02-10 08:53:51'
)
),
(int) 6 => array(
'Attachment' => array(
'id' => '715',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x600.jpg"}',
'active' => '1',
'created' => '2023-06-02 11:25:28'
)
),
(int) 7 => array(
'Attachment' => array(
'id' => '723',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 10:18:32'
)
),
(int) 8 => array(
'Attachment' => array(
'id' => '735',
'record_id' => '291',
'type' => 'course_field',
'created_user_id' => '15',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Physio2',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 13:58:19'
)
),
(int) 9 => array(
'Attachment' => array(
'id' => '822',
'record_id' => '81',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png"}',
'active' => '1',
'created' => '2023-07-26 09:28:41'
)
),
(int) 10 => array(
'Attachment' => array(
'id' => '1134',
'record_id' => '94',
'type' => 'course',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview_x600.jpg"}',
'active' => '1',
'created' => '2023-10-20 15:05:44'
)
),
(int) 11 => array(
'Attachment' => array(
'id' => '1139',
'record_id' => '414',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x600.jpg"}',
'active' => '1',
'created' => '2023-11-07 12:30:29'
)
),
(int) 12 => array(
'Attachment' => array(
'id' => '1147',
'record_id' => '96',
'type' => 'course',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x600.jpg"}',
'active' => '1',
'created' => '2023-11-08 10:53:20'
)
),
(int) 13 => array(
'Attachment' => array(
'id' => '1152',
'record_id' => '422',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'mime_type' => 'image/webp',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp"}',
'active' => '1',
'created' => '2023-11-09 08:29:11'
)
),
(int) 14 => array(
'Attachment' => array(
'id' => '1160',
'record_id' => '428',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x600.jpg"}',
'active' => '1',
'created' => '2023-11-10 10:22:02'
)
),
(int) 15 => array(
'Attachment' => array(
'id' => '1229',
'record_id' => '436',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x600.jpg"}',
'active' => '1',
'created' => '2024-04-16 11:25:29'
)
),
(int) 16 => array(
'Attachment' => array(
'id' => '1650',
'record_id' => '110',
'type' => 'course',
'created_user_id' => '8779',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/4_2.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/4_2.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/4_2.jpg"}',
'active' => '1',
'created' => '2024-08-07 09:37:21'
)
),
(int) 17 => array(
'Attachment' => array(
'id' => '1722',
'record_id' => '122',
'type' => 'course',
'created_user_id' => '8779',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/363adb5de96917647f08030ff931e80a73114f8c_2.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/363adb5de96917647f08030ff931e80a73114f8c_2.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/363adb5de96917647f08030ff931e80a73114f8c_2.jpg"}',
'active' => '1',
'created' => '2024-08-07 11:57:20'
)
)
)
$thumbnail = array(
'Attachment' => array(
'id' => '1722',
'record_id' => '122',
'type' => 'course',
'created_user_id' => '8779',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/363adb5de96917647f08030ff931e80a73114f8c_2.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/363adb5de96917647f08030ff931e80a73114f8c_2.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/363adb5de96917647f08030ff931e80a73114f8c_2.jpg"}',
'active' => '1',
'created' => '2024-08-07 11:57:20'
)
)
$attachmentId = '1722'
$termId = (int) 6
$taxTerms = array(
'Qualification' => array(
(int) 3 => 'Primary',
(int) 2 => 'KS3 (11-14)',
(int) 1 => 'KS4 (14-16)',
(int) 13 => 'KS5 (16-18)',
(int) 5 => 'Young people not in education or work',
(int) 18 => 'Graduates',
(int) 19 => 'Employability programmes',
(int) 20 => 'Career change',
(int) 64 => 'T-Level'
),
'Course Type' => array(
(int) 62 => 'Profession',
(int) 63 => 'Work Experience',
(int) 61 => 'Careers',
(int) 59 => 'Creating Careers: A Step Ahead Programme',
(int) 21 => 'In person experiences',
(int) 9 => 'Interactive',
(int) 10 => 'Live Sessions',
(int) 22 => 'Non-accredited programme',
(int) 11 => 'Podcasts',
(int) 60 => 'Skills in the Workplace',
(int) 12 => 'Webinars'
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<li>Knowing if a role you are applying for is right for you;</li>
<li>How to complete a strong application;</li>
<li>Tips for successfully completing an application.</li>
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<br />
<ul>
<li>Begin to identify your strengths and understand how to incorporate these into confident behaviour</li>
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$course = array(
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'course_title' => 'Information Governance',
'description' => 'Data Security Awareness Level 1<br />This e-learning session meets the statutory and mandatory training requirements, compliance and learning outcomes for the:<br />Data Security Awareness Level 1 within the UK Core Skills Training Framework (UK CSTF)<br />Data Security and Protection Toolkit, developed in line with the National Data Guardian data security standards, which your organisation needs to comply with each year',
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'description' => 'This session has been developed for all staff working within the health and social care sector. It covers key learning, which is necessary to understand data security, good record keeping and the relevant laws that govern the use of information.<br /><br />At the end of this session, you should have a good understanding of your individual as well as your organisation's responsibilities in the importance of protecting, or safely sharing, your own and others' data. Effectively practising what you learn will help you and your organisation to comply with data security and protection requirements, standards, your organisation's policies and most importantly with relevant law.<br /><br />There are certain roles within the health and social care sector that will need to have a more detailed understanding of data security, for example those working in information governance (IG). Your organisation will be able to provide you with details of the further training you are required to undertake.',
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'lesson_title' => 'The Principles of Data Protection',
'description' => 'Information on The Principles of Data Protection.',
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'created_user_id' => '8779',
'session_length' => '15 minutes',
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'course_id' => '122',
'lesson_title' => 'Keeping Data Secure',
'description' => 'Everything you need to know about keeping data secure.',
'lesson_order' => '2',
'created_user_id' => '8779',
'session_length' => '7 minutes',
'character_id' => '',
'active' => '1',
'created' => '2024-08-07 12:19:08',
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'lesson_order' => '3',
'created_user_id' => '8779',
'session_length' => '15 minutes',
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'created' => '2024-08-07 12:54:40',
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'description' => 'Information on data breaches.',
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'session_length' => '10 minutes',
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'created' => '2024-08-07 13:00:13',
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'session_length' => '5 minutes',
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'lesson_title' => 'Freedom of Information',
'description' => 'Learn more about Freedom of Information.',
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'session_length' => '5 minutes',
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'created' => '2024-08-07 13:16:36',
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'lesson_title' => 'Session Summary',
'description' => 'Summary of topics covered and references.',
'lesson_order' => '8',
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'session_length' => '2 minutes',
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'active' => '1',
'created' => '2024-08-07 13:21:46',
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'course_id' => '122',
'lesson_title' => 'eAssessment',
'description' => 'Welcome to the Data Security Awareness Level 1 eAssessment.<br /><br />To successfully complete this eAssessment, you need to achieve a score of at least 80%.',
'lesson_order' => '9',
'created_user_id' => '8779',
'session_length' => '15 minutes',
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'created' => '2024-08-07 13:25:50',
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'description' => '- Describe the importance of data security in health and social care
- Outline the steps you must follow to ensure you comply with the law
- Define potential threats to the security of information and how you can avoid or minimise them
- Identify data breaches and how to prevent them
- Outline the principles of good record keeping
- Describe the responsibilities of health and social care organisations under the Freedom of Information Act 2000 and what you can do to support compliance with this law',
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'description' => '• 45 minutes (knowledge chapters)
• 15 minutes (eAssessment)',
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'course_id' => '122',
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'field_type' => 'media-field',
'field_label' => 'The Principles of Data Protection',
'description' => 'Good information governance underpins good care. People's safety and preferences are supported when the confidentiality of their personal data is maintained, its integrity is protected against loss or damage and the information is accessible by those who are authorised, when they need it.
Everyone who uses health and social care services should be able to trust that their health and care information is adequately protected. People should be assured that those involved in their care, and in running and improving the services, are using such information appropriately and respecting patient choices where required.
By being mindful of good practice when handling information, you can help to ensure that people remain safe and receive the best possible care.
Remember, individuals have certain legal rights with regards to their personal data and organisations have certain legal responsibilities and obligations to comply with when processing personal data. You will learn more about this as we go through the course.
When you are responsible for handling personal data, you must not forget that it's people's information; it should be treated with respect, it's important that people's information is used only in ways they would expect and that it stays safe. In this session, you will learn more about data protection law which makes sure everyone’s data is used properly and legally.
We all have a duty to protect people's personal data in a safe and secure manner and share it appropriately.
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'course_id' => '122',
'course_lesson_id' => '562',
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'field_label' => 'Managing Information',
'description' => 'Making sure that people's information is protected and handled securely is something all staff will recognise. We are responsible for ensuring that people's information is only used for the good of health and care, and that it is always protected.
However, the way we manage information impacts the performance of all areas of health and care, and affects all employees. For example, support functions like HR also have a critical role in managing staff records, estates for managing information about the places we work; and commercial for managing contracts.
Staff should familiarise themselves with good records management practice (see Records Management Code of Practice for Health and Social Care [1]), preserving content in line with retention schedules, and following the information lifecycle.
Effective information management enables teams to use their time, resources and expertise effectively to make decisions and to fulfil their roles.
Select the numbers to find out more.',
'field_order' => '1',
'attachment_id' => '1717',
'external_media_src' => null,
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'field_choices' => '{"width":500,"annotations":[{"top":95.9844,"left":31,"annotation":"Collection\n\nCollection of information can be done in many ways; for example, verbally, via an online or written form, or via large-scale data transfers of a database or spreadsheet. It can also be taken from various sources such as the individual themselves, their care record, their GP practice, a family member, or their health and care professional."},{"top":62.9844,"left":156,"annotation":"Sharing\n\nSharing involves consideration of questions such as: what information is to be distributed, to whom, in what format, how often, under what circumstances, for what purposes and using what security measures?"},{"top":89.9844,"left":247,"annotation":"Usage\n\nUsage is important for a range of purposes including: storage, analysis, identifying historical trends, developing lessons learned, satisfying legislative requirements etc."},{"top":62.9844,"left":355,"annotation":"Archiving\n\nArchiving takes place after a period of time, usually determined by national frameworks and organisational policy."},{"top":93.9844,"left":457,"annotation":"Disposal\n\nDisposal takes place after the information has been retained for the minimum period set out in the Records Management Code of Practice. Information may be transferred to the National Archives for long-term preservation, or securely destroyed if no longer required."}]}',
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'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => 'The Data Protection Act and UK GDPR',
'description' => 'The UK General Data Protection Regulation (UK GDPR) [2] and the Data Protection Act (DPA) 2018 [3] together provide the legal framework for data protection.
Data protection law takes a flexible, risk-based approach which puts the onus on your organisation to think about and justify how and why personal data is used. It sets out the key principles for use of personal data and individual's rights in relation to the personal data your organisation holds about them. It also details your organisation's legal obligations to protect this data.
Everyone is responsible for protecting personal data and ensuring it is handled and used appropriately and in accordance with data protection law and within your organisation's guidance, policies and procedures.
The Information Commissioner’s Office (ICO) regulates and enforces data protection law in the UK. They offer advice and guidance, promote good practice, carry out audits, consider complaints, monitor compliance and take enforcement action, such as issuing fines, where appropriate.',
'field_order' => '2',
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'id' => '3566',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'Types of Data',
'description' => 'In health and care settings, we come into contact with various types of personal data about people. It is important to be able to identify these different types of data so that they can be appropriately protected when they are used and shared.
- Personal data
Under data protection law, personal data is information that relates to a living individual who can be identified (either directly or indirectly) from that information. Examples include name, telephone number and email address.
Your organisation will handle lots of personal data during its day-to-day activities such as the personal data of patients, service users and members of staff.
- Special category data
There is also a type of personal data which under data protection law requires more protection because it is sensitive. This is known as 'special categories of personal data.' These include:
- Personal data revealing - racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership
- Genetic data
- Biometric data (where used for identification purposes, such as fingerprints or facial recognition)
- Data concerning health; a person's sex life; and a person's sexual orientation.
- Confidential information
Confidential information is all information collected for the provision of health and social care services where people can be identified and would expect that it to be kept private. This may include for instance, details about symptoms, diagnosis, treatment, names and addresses. In some instances, it may include staff information. Confidential information is subject to a legal and professional duty of confidentiality.
The general principle is that confidential information should not be shared for purposes other than direct care of the individual. Exceptions to this principle are where the individual has explicitly consented to sharing the information; where sharing information is required by law, or expressly permitted by law; or there is an overriding public interest, such as preventing serious harm.
Confidentiality does not just relate to patients and their health information, there may also be a duty of confidence where an employee discloses information to their employer. It is important to maintain confidentiality of staff records, particularly where this relates to health or payroll information.
Maintaining confidentiality is the responsibility of all staff working in health and care. You should refer to your contract of employment for any confidentiality requirements set out by your employer, your organisation's confidentiality policy, as well as any professional standards if appropriate to your profession.
',
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'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
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'description' => 'Some information is more identifiable than other information. It can range from fully identifiable, to effectively anonymous.
At one end of the range, a person is fully identifiable. But remove some of the information or take other measures (such as replace their name with a code), then it becomes more difficult to identify who that person is.
At the other end of the range, it is not possible to identify who someone is - they are effectively anonymous. The same information may be anonymous in the hands of one recipient, but identifiable in the hands of another as it depends on what other information they have available to them. For example, using someone's initials may allow someone looking after that person to identify them, but it may not mean anything to someone else. It all depends on the context.
What is the difference between pseudonymised and anonymised data?
Pseudonymised data - Pseudonymisation is a security technique used to protect personal data. Pseudonymised data is information which has had identifiers replaced by one or more artificial identifiers, or pseudonyms, such as a hospital number. Pseudonymised data is still considered personal data.
Anonymised data- Truly anonymised information or data cannot identify or re-identify an individual (directly or indirectly), either on its own or when combined with other information. It may be presented as general trends or statistics. Information about small groups of people with rare conditions for example, could potentially allow someone to be identified and so would not be considered anonymous.
Similarly, removing identifiers, such as a name, will reduce the likelihood of the information being immediately identifiable, but it is likely that someone could work out who that person is by looking at the other information available, such as date of birth and address. This means the information is still identifiable and is considered personal data.
In most cases, it may be acceptable and appropriate to publish or share truly anonymous information, but you should check with your information governance team to make sure. It may be that the data could still potentially be reidentified, or that it is corporately sensitive to the organisation.',
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'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'image-hotspot',
'field_label' => 'The Principles of UK GDPR',
'description' => 'Everyone responsible for using personal data has to follow strict rules specified under data protection law. These are known as the ‘data protection principles’, listed below and must be adhered to when you are using and sharing personal data.
Select the numbers for more information on each of the seven principles.',
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'field_choices' => '{"width":500,"annotations":[{"top":83.2188,"left":17,"annotation":"Lawful, Fair and Transparent\n\nEnsure you have a valid legal reason to use people's information.\n\nEnsure that you act in accordance with other laws, such as the common law duty of confidentiality. This means only using information you have received in confidence (such as health and care information) in ways the person would expect, such as for their care. You should speak to your information governance team if you are unsure, or if you are seeking to use the information for other purposes.\n\nYou must use personal information in a way that is fair. This means you must not use the information in a way that is unduly detrimental, unexpected or misleading to the individuals concerned.\n\nYou must be clear, open and honest with people from the start about how you will use their personal data. Your organisation will do this through the transparency (privacy) notice on the organisation's website or via other methods, such as information leaflets."},{"top":19.2188,"left":156,"annotation":"Purpose Limitation\n\nYou must be clear from the outset about the purpose for using the information.\n\nYou can only use the personal data for another purpose where this is compatible with your original purpose, or you get consent, or you have a clear obligation or function set out in law. \n\nYou must inform people if you are going to use their information in a new way. However, exemptions may apply for using personal data for other purposes and you should contact your Information Governance team for advice."},{"top":156.219,"left":145,"annotation":"Data Minimisation\n\nYou must ensure the personal data you are processing is:\n\n- adequate: sufficient to properly fulfil the stated purpose\n- relevant: has a rational link to that purpose\n- not excessive: you do not use more than you need for that purpose. Only use or share the minimum amount of personal data necessary to achieve the intended purpose"},{"top":45.2188,"left":238,"annotation":"Accurate and Kept up to Date\n\n- You should take all reasonable steps to ensure the personal data you hold is not incorrect or misleading\n- You may need to keep the personal data updated, although this will depend on what you are using it for\n- If you discover that personal data is incorrect or misleading, you must take reasonable steps to correct or erase it as soon as possible\n- You must carefully consider any challenges to the accuracy of personal data"},{"top":111.219,"left":237,"annotation":"Storage Limitation\n\n- You must not keep personal data for longer than you need it\n- You need to think about, and be able to justify, how long you keep personal data. This will depend on your purposes for holding the data\n- You should also periodically review the data you hold, and erase it when you no longer need it\n- You must carefully consider any challenges to your retention of data\n- You can keep personal data for longer if you are only keeping it for public interest archiving, scientific or historical research, or statistical purposes\n- You should manage personal data in line with your organisation's records or information management procedures and guidance and the Records Management Code of Practice for Health and Social Care (website link next page)"},{"top":35.2188,"left":388,"annotation":"Security, Integrity and Confidentiality\n\nYou and/or your organisation must ensure that appropriate security measures are in place to protect the personal data held by your organisation or any other third party working on behalf of your organisation.\n\nWhere your organisation is using or sharing personal data which may involve a high risk to individuals, including processing large volumes of health and care information, you will need to carry out a data protection impact assessment (DPIA) to identify and explain how you are managing those risks. \n\nSee your local organisation's guidance on carrying out data protection impact assessments as it may only be certain members of staff who are allocated responsibility and expected to do this."},{"top":176.219,"left":392,"annotation":"Accounted for (Accountability Principle)\n\nThe accountability principle requires your organisation to take responsibility for what you do with personal data and how you comply with the other principles.\n\nYou can support this by reading and understanding your local data protection and security policies and procedures.\n\nYou and your organisation must have appropriate measures and records in place to be able to demonstrate your compliance for example, by conducting data protection impact assessments (DPIAs) and keeping record of where and how you process personal data."}]}',
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'description' => '<a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">https://transform.england.nhs.uk/information-governance/guidance/records-management-code/</a>',
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(int) 9 => array(
'id' => '3570',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'The Rights of Individuals',
'description' => 'e aware of your responsibilities for protecting people's information, using it with the principles at the heart of your approach and respect individuals' rights to privacy.
INFORMED
An individual has the right to be informed of whether their personal data is being used, what it is being used for and who it may be shared with. An organisation must inform the individual if it is using their personal data.
This is done in health and care by publishing privacy notices, information leaflets and similar to cover all uses of data by an organisation.
ACCESS
An individual has the right to ask an organisation if they are using or storing their personal data and to ask them for copies of their information, verbally or in writing. This is commonly known as making a subject access request (SAR).
This is commonly exercised in health and care, both by people using services and by staff.
RECTIFICATION
Individuals can challenge the factual accuracy of personal information held about them by an organisation, and ask for it to be corrected or deleted. If their information is incomplete, they can ask for the organisation to complete it by adding more details.
ERASURE
Individuals can ask an organisation to delete information about them, and in some circumstances, it must then do so. This is also known as the right to be forgotten but it rarely applies to information held by health and care organisations.
RESTRICTION
Individuals have the right to request restriction or limitation of the use of their personal data in certain circumstances.
This right is closely linked to rights to challenge the accuracy of data and to object to its use. This can occasionally apply to health and care data.
DATA PORTABILITY
In certain circumstances where an individual provides their personal data directly to an organisation, they have the right to request their personal data from an organisation in a common format.
They also have the right to ask an organisation to transfer their information to another organisation.
This rarely applies to information held by health and care organisations.
OBJECT
An individual has the right to object to the use of their personal data in some circumstances. If an organisation agrees to their objection, it must stop using their data for that purpose unless it can give strong and legitimate reasons to continue using their data despite the individual's objections.
This can sometimes apply to health and care data but it is the common law duty of confidentiality that is often more applicable where an individual is unhappy that their health and care data is used. You should speak to your information governance team for advice in this instance.
AUTOMATED DECISION MAKING AND PROFILING
In many circumstances, an individual has a right to prevent automated decision making. This is where automatic decisions that have a significant impact on the individual's life, are made for example, without people being involved.
It is unlikely that this is currently applicable to data used by health and care organisations, but it may become more common in the future as the use of artificial intelligence grows.
RAISE A CONCERN
An individual can tell an organisation or the Information Commissioner's Office (ICO) if they are concerned about how the organisation is using their data.
If you are approached by someone who wishes to exercise any of these rights, you should notify the relevant person or team in your organisation who has the necessary expertise to handle these requests as per your organisation's policy and procedures. This will typically be the Data Protection Officer (DPO) or Information Governance (IG) team.
',
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(int) 10 => array(
'id' => '3571',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Keeping Data Secure',
'description' => '',
'field_order' => '0',
'attachment_id' => '1723',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'created' => '2024-08-07 12:27:14',
'modified' => '2024-08-07 12:27:14'
),
(int) 11 => array(
'id' => '3572',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'The Value of Data',
'description' => 'Poor data protection, information management and security can cause personal, social and reputational damage. You could potentially be held personally accountable for a major breach and be faced with disciplinary action as a result.
What are Personal Data Breaches?
Personal data breaches are breaches of security which lead to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
A personal data breach isn't always as a result of a cyber attack on a system but can also be failure to put in place appropriate technical and organisational measures to protect the confidentiality, integrity or availability of personal data.
Examples can include:
- Unauthorised access by third party
- Deliberate or accidental action (or inaction)
- Sending personal data to an incorrect recipient
- Mobile devices containing personal data being lost or stolen
- Alteration of personal data without permission
- Loss of availability of personal data
What Steps can you take to Avoid such Breaches?
You can take the following steps to avoid breaches:
• Read and comply with your organisation's policies on:
- Data protection
- Records management
- Security management
• Complete relevant training and put your learning into practice
• Apply core data protection, security, records management and confidentiality principles in your day-to-day processing of data
• Use relevant best practice guidance
• Assess the risks of your data use by completing a data protection impact assessment (DPIA)
• Use relevant best practice guidance
',
'field_order' => '1',
'attachment_id' => '1724',
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'attachment_pos' => '1',
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(int) 12 => array(
'id' => '3573',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'image-bullets',
'field_label' => 'Data Security',
'description' => 'Data security can be broken down into three areas:',
'field_order' => '2',
'attachment_id' => '1725',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => '["Confidentiality","Integrity","Availability"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:27:14',
'modified' => '2024-08-07 12:27:14'
),
(int) 13 => array(
'id' => '3574',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Confidentiality',
'description' => 'Confidentiality is about privacy and ensuring that information is only accessible to those who have a legitimate reason to see it.
It would be unacceptable for a perfect stranger to be able to access sensitive information by walking into an office and reading files stored there, or by simply lifting the lid on a laptop and switching it on.
This is why sensitive files should be securely locked away, and laptops and other devices should be protected with security measures such as encryption. This is also why you should only use devices that are authorised by your organisation.
',
'field_order' => '3',
'attachment_id' => '1726',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:27:14',
'modified' => '2024-08-07 12:27:14'
),
(int) 14 => array(
'id' => '3575',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Integrity',
'description' => 'Integrity is about information being accurate, up-to-date and reliable. Unauthorised or accidental alteration or loss of data can have serious consequences. Systems will often log all user actions to help protect the integrity of people's information.
',
'field_order' => '4',
'attachment_id' => '1727',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 12:27:14',
'modified' => '2024-08-07 12:27:14'
),
(int) 15 => array(
'id' => '3576',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Availability',
'description' => 'Availability is about information being there when it is needed: to support care, to pay staff wages, or for any other legitimate purpose. Systems must be protected from cyber attack and accidental damage.
',
'field_order' => '5',
'attachment_id' => '1728',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 12:27:14',
'modified' => '2024-08-07 12:27:14'
),
(int) 16 => array(
'id' => '3577',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Jane has an accident while decorating her flat and falls badly, hurting her leg. She calls an ambulance. The paramedics ask Jane for her name and address and ask her about her injury. They can see that she is in pain and ask if she is allergic to any medications. She isn't sure.
The paramedics use their tablet device to look up Jane's Summary Care Record (SCR) as their role allows them to access details of her medical history. An SCR is an electronic record of people's information that is sourced from their GP record. As a minimum, it contains details of current medications, allergies and adverse reactions and the person's name, address, date of birth and NHS number.
By accessing Jane's record, the paramedics can see that Jane is actually allergic to morphine, so they administer an alternative pain relief while she is driven to hospital, where she is treated for her injuries.
Let's see how confidentiality, integrity and availability apply to the scenario.
Confidentiality
The paramedics used their tablet device to look up Jane’s SCR which gives details of her medical history. Because they are paramedics, the system permits them to access Jane’s record, a non-qualified person would not be able to see this level of information about Jane.
Integrity
By accessing Jane’s record, the paramedics can see that Jane is allergic to morphine, so they administer an alternative pain relief. The record is up-to-date and accurate, showing the last person who updated the record with the allergy information and the time of the update. Jane is driven to hospital, where she is treated for her injuries.
Availability
In this case, the availability of accurate and up-to-date information at the point it is needed has had a direct impact on individual care.
',
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(int) 17 => array(
'id' => '3578',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Social Engineering',
'description' => 'Social engineering involves those who want to steal data, such as health and care records, either digital or physical, by using tricks or deception to manipulate people into giving access to that data and other valuable information.
This component is a flipcard comprised of flippable cards containing display image. Select the front face image to flip to the back face of these card to display associated text.
Criminals will often take weeks and months getting to know a place before even coming through the door or making a phone call.
Select all the images to view ways criminals might gain your trust.',
'field_order' => '0',
'attachment_id' => '1730',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":101.25,"left":168,"annotation":"Preparation\n \nTheir preparation might include finding your organisation’s phone list or organisation chart and researching employees on social networking sites, like LinkedIn or Facebook.\n \nThe goal is always to gain the trust of one or more employees, though a variety of means."},{"top":93.25,"left":387,"annotation":"In the office\n\n'Can you hold the door for me? I don’t have my key/access card on me.’\n\nHow often have you heard that in your building? Although the person asking may not seem suspicious, this is a very common tactic used by fraudsters."},{"top":301.25,"left":126,"annotation":"On the phone\n\nA social engineer might call and pretend to be a fellow employee, for example from your ICT department or provider, or a trusted outside authority, such as the police or an auditor."},{"top":211.25,"left":298,"annotation":"Online\n\nSocial networking and new apps and sites opened a whole door for more social engineering scams. However, email is still the most common method which is covered later.\n\nOnline quizzes may encourage you to reveal more information about yourself for fun. This includes revealing your favourite colour or holiday destination as they were commonly used as password reset questions."}]}',
'field_correct' => null,
'show_correct' => '0',
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'modified' => '2024-08-07 12:53:52'
),
(int) 18 => array(
'id' => '3580',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'There are examples of many people being scammed by criminals pretending to be calling from a call centre.
For example, they may say they are calling about an online order you’ve made. If you’re expecting a delivery, it is easy to be taken in.
The criminal may already have a lot of information about you and ask you to confirm additional details about your online account, so that the order is not delayed.
If they have your email address, they may try to get you to click on a malicious link in an email they send you.',
'field_order' => '1',
'attachment_id' => '1731',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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(int) 19 => array(
'id' => '3581',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Example',
'description' => 'Hi. This is Mike from the ICT department. How are you?
Hi Mike. I’m fine.
We are doing some urgent updates today on the system. Can you confirm your full name so I can bring up your details?
It’s Georgina Jenkins here. I didn’t realise we had an update today.
We had a few problems last night and now need to do some urgent work which may affect your access. Can you confirm your username and password so I can make sure these are transferred when we carry out the urgent update.
Oh, of course, it’s...
Would you disclose your username, password, email addresses or other details about where you work?
Your line manager, ICT department or provider already know a lot about you and will not need to ask these types of questions.',
'field_order' => '2',
'attachment_id' => '1732',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'show_correct' => '0',
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'modified' => '2024-08-07 12:53:52'
),
(int) 20 => array(
'id' => '3582',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider.
For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC.
They may ask you to disclose your username, password, email address or other details about where you work.',
'field_order' => '3',
'attachment_id' => '1733',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 21 => array(
'id' => '3583',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider. For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC. They may ask you to disclose your username, password, email address or other details about where you work.',
'description' => 'Revealing any information about your organisation on social media can be valuable to a fraudster.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
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'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 22 => array(
'id' => '3584',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Hola! it’s holiday time again in 24 hours. Can you do me a favour? I forgot to update Jane Smith’s record – you know my password, don’t you?
No I don’t. Can you send it to me?
It’s Katie2011.
Got it. Haha! I do that with my passwords too – name them after my kids' names.
',
'field_order' => '7',
'attachment_id' => '1734',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 23 => array(
'id' => '3585',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'It’s the office move day today so we’re having to use these stupid passes and door entry codes everywhere.
The amount of codes I have to remember these days is crazy - mine are all the same anyway!
Having to sort out all this funding today - we’ve just been awarded £1m to cut our waiting times. So guess what? I can sign off up to £50 000 now!
',
'field_order' => '5',
'attachment_id' => '1735',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 24 => array(
'id' => '3586',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'I can’t get in the office – can you pass me your door code?
Sure, it’s 12345.',
'field_order' => '6',
'attachment_id' => '1736',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 25 => array(
'id' => '3587',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'A criminal reading the posts will gain vital intelligence about how the organisation's processes work.',
'description' => 'What Information Could a Criminal get?
• Find out where Sandra's new office is by searching her organisation's website, then aligning the social worker’s online pictures to that office
• Find out the dates of when Sandra will be on holiday and when her house will be vacant
• Find out children's names and birthdates to work out passwords
What Could a Criminal do with this Information?
• Gain access to Sandra's office using the door entry code
• Burgle Sandra's house when she is on holiday
• Install malicious software that corrupts data or prevents the organisation using it until they pay a ransom
• Gain access to data to sell on to other criminals
• Attempt to authorise one or more £50 000 transactions
• Attempt to create a new referral to claim a personal budget
• Access bank account details listed in the system, to steal a service user’s money',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 26 => array(
'id' => '3588',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Email',
'description' => 'Email can be the most efficient option for exchanging information securely but, as with all forms of information transfer, there are risks. Hackers and criminals sometimes use unsolicited emails that contain attachments or links to try to trick people into providing access to information. This type of threat is known as phishing.
Select the numbers to find out more information.',
'field_order' => '9',
'attachment_id' => '1737',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":141.219,"left":108,"annotation":"Click on a link\n\nClick on a link that will take you to a website that looks genuine and enter sensitive or financial information about yourself, your organisation or the people who use its services."},{"top":45.2188,"left":345,"annotation":"Open an attachment\n\nOpen an attachment that runs malicious code on your computer, giving an attacker full access to all data and systems that you can normally access."},{"top":106.219,"left":448,"annotation":"Unknowingly install malware\n\nSome malware can enable the hacker to steal data from your computer or your organisation’s network. Other types of malware might lock all your files and lead to your organisation being asked to pay a ransom to unlock them."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 27 => array(
'id' => '3589',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'If you receive a request from a supposed colleague asking for login details or sensitive or financial information, or any information about the people using your service, you should always double-check the request by contacting the colleague by another method, such as by calling them.
Equally, if you receive an unsolicited email that contains attachments or links that you have not asked for, do not open them.
Remain vigilant and report the suspicious email to your line manager, ICT department or provider.
Never give your login details to anyone.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 28 => array(
'id' => '3590',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Phishing',
'description' => 'Phishing is by far the biggest and easiest form of social engineering.
Criminals use phishing emails and websites to scam people on a regular basis. They are hoping that you will click on fake links to sites or open attachments so that they can steal data or install malicious software.
• Aim of Phishing
- The aim of phishing emails is to force users to make a mistake for, example, by imitating a legitimate company’s emails or by creating a time-limited or pressurised situation.
• Do not Install Software
- Phishing email attachments or websites might ask you to enter personal information or a password, or they could start downloading and installing malware.
- Do not install any new software unless you are advised to do so by your line manager, ICT department or provider.
- Think – is someone trying to extract or extort information from you?
• Contact your ICT Department or Provider
You must contact your manager and ICT department or provider for advice immediately if you:
- Are unsure about an email or think that this may be happening to you
- Have clicked on a phishing link or visited a phishing website
',
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'id' => '3591',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'There are warning signs that your email might be from a phisher or fraudster.',
'description' => 'Select the numbers to find out more information.',
'field_order' => '12',
'attachment_id' => '1738',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":3.03125,"left":37,"annotation":"Sender\n\nHovering over the 'From' column is a simple way to check if an email is legitimate or not.\n\nIs the email from a person or organisation you recognise? A quick online search can bring up genuine email domain names such as @nhs.net or @xxx.gov.uk."},{"top":28.0312,"left":138,"annotation":"Subject\n\nIs the subject relevant to something that you are actually working on or is it in any way relevant to you? If not, alarm bells should start ringing.\n\nHowever, it may also be that the sender has incorrectly addressed the email."},{"top":14.0312,"left":216,"annotation":"Addressees\n\nCheck the address fields ‘To’ and ‘CC’, to see where the email has been sent.\n\nIf the fields contain multiple addressees (sometimes it can be 10s or even 100s), it is likely that the sender is ‘spamming’ potential targets and hoping to catch someone out. Don’t be that person."},{"top":42.0312,"left":71,"annotation":"Suspicious attachments\n\nIf a source, for example your bank, does not normally send you attachments, but then sends an email with an attachment, this may be evidence of spam."},{"top":87.0312,"left":318,"annotation":"Spelling, punctuation and incorrect grammar\n\nMany hackers misspell words and use bad grammar on purpose. Emails written in bulk may have visible errors or content that doesn’t make sense."},{"top":90.0312,"left":393,"annotation":"Links\n\nIf an email has provided you with some links and instructed you to click them, check it is a legitimate website link, also known as a URL.\n\nHover your mouse over any URLs that the email is trying to persuade you to visit, to make sure that they are legitimate."},{"top":129.031,"left":378,"annotation":"Requesting personal information\n\nA common tactic of spam emails is to alert you that you must provide or update personal information, including bank account details or an account password.\n \nYou will never legitimately be asked to provide your email login details, such as your password, by a genuine ICT department or service."},{"top":186.031,"left":243,"annotation":"What do I do if I receive a phishing email?\n\nDo not reply.\n \nSelect the email, right-click it and mark it as junk.\n \nInform your line manager, local ICT department or service provider and they will advise on how you can block further emails from being received."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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(int) 30 => array(
'id' => '3592',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Macros and Malware',
'description' => 'Select the numbers for more information.',
'field_order' => '13',
'attachment_id' => '1739',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":90.6406,"left":128,"annotation":"Macros\n\nMacros are a series of actions that a program such as Microsoft Excel may perform to work out some formulas. Your computer will disable macros by default because they can be programmed to install malware.\n\nAlways be vigilant when enabling macros.\n \nDo you trust the source of the document?"},{"top":155.641,"left":370,"annotation":"Malware\n\nMalware can reside on your computer and avoid detection, making it easier for someone to be active on your system without you noticing.\n\nTo protect your organisation from this type of threat, your ICT department or provider will ensure that you have up-to-date antivirus software installed.\n \nMalware can make computers run slowly or perform in unusual ways.\n \nIf you suspect that your computer is not performing as it normally does, contact your line manager, ICT department or provider for help."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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(int) 31 => array(
'id' => '3593',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Good Practice',
'description' => 'Select the numbers for more information.',
'field_order' => '14',
'attachment_id' => '1740',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":111.75,"left":169,"annotation":"Untrusted websites\n\nBe vigilant when you visit a website that is declared ‘untrusted’.\n\nIf a web browser states that you are about to enter an untrusted site, be very careful. It could be a fake phishing website that has been made to look genuine.\n \nA browser may display a red padlock or a warning message stating your connection is not private."},{"top":78.75,"left":414,"annotation":"Passwords\n\nIt is important to use strong passwords on all of your devices to prevent unauthorised access. You should also use different passwords for each account.\n \nCreating strong passwords doesn’t need to be a daunting task if you follow some simple guidelines.\n \nThe National Cyber Security Centre (NCSC) has a range of guidance on good password management.\n \nConsider the use of a free password manager, too. Again, the NCSC has detailed guidance on what to look for - a link to NCSC can be found in Resources."}]}',
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(int) 32 => array(
'id' => '3594',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Understanding your Environment',
'description' => 'Using your home internet connection, your workplace Wi-Fi connection and your phone’s personal hotspot should be password protected.
Security measures
• Change default passwords
• Use encryption - WPA2 is a type of encryption used to secure the vast majority of Wi-Fi networks
• Use password managers
• Disable auto connect to unknown Wi-Fi networks
• Update phones and devices with latest patches
The environment where you access information is also important. For example, Wi-Fi hotspots in public places such as cafes, fast food chains, public transport, people's homes, hotels and shops are not secure.',
'field_order' => '15',
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),
(int) 33 => array(
'id' => '3595',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Staying safe online
• Passwords protect your device
• Use personal hotspot for internet access
• Keep belongings close by
• Do not assume Wi-Fi hotspots are secure
• Sit where you are not overlooked or use a privacy screen on your laptop - back against the wall is best
• Keep paperwork or documents to a minimum
•Do not discuss confidential data on the phone where you may be overheard
Remember to keep secure and be vigilant at all times.',
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),
(int) 34 => array(
'id' => '3596',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Cloud Storage',
'description' => 'It can be the case that although the storage systems you use at home may be similar to those in your workplace, be aware of the different arrangements with regards to data security and protection. Check your local policies, or seek advice from your organisation's IT service desk or IG/data security contact.',
'field_order' => '17',
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'id' => '3597',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Devices',
'description' => 'A number of simple measures can help you to stay safe online.
You should ensure your device is kept up-to-date particularly with any security updates.
You should lock your device as soon as you stop using it. All mobile phones, laptops, PCs and tablets whether personal or not, should have a password set. If you see a colleague’s device open and unlocked, lock it for them and gently remind them to do so in future. This also applies to corporate mobile devices – activate the lock function so that a password or code is needed to unlock them.
Tip: Press the Windows key + L on your keyboard to quickly lock your laptop or PC.',
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),
(int) 36 => array(
'id' => '3598',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Do not use unauthorised USB drives and mobile devices and avoid plugging in any non-approved devices to charge via USB cable. A private mobile phone is effectively a large USB storage device and may contain malware.',
'description' => 'Many organisations have policies about using USB drives, such as only using encrypted drives. Make sure you understand and follow your organisation's rules.
Using untrusted USB drives on your work computer can introduce malicious software and allow an attacker access to your network. Similarly, using trusted USB devices on public computers can cause a data breach. If you are unsure, ask your line manager or IT department.',
'field_order' => '19',
'attachment_id' => '1743',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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),
(int) 37 => array(
'id' => '3599',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Disposal of Information',
'description' => 'We have to be careful when disposing of any information. Much of the data that health and care organisations create and use is classed as official in the eyes of the government.
USB drives and other digital storage media should be returned to your IT department for secure erasure, and paper records should be put into confidential waste bins or shredded.',
'field_order' => '20',
'attachment_id' => null,
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),
(int) 38 => array(
'id' => '3600',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Clear Desk Policy',
'description' => 'Most organisations now have a clear desk policy or equivalent guidance which includes working from home and you need to be aware of this.
Do not leave information such as documents that identify someone or financial details in unsecure locations
Having a clear desk ensures that you are not potentially leaving sensitive information lying around, raising the risk of a breach
A clear desk policy reduces the risk of data loss by ensuring no confidential or commercial information is left unattended throughout the workplace',
'field_order' => '21',
'attachment_id' => '1744',
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'external_thumb_src' => '',
'attachment_pos' => '1',
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'show_correct' => '0',
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),
(int) 39 => array(
'id' => '3601',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Home Working',
'description' => 'More of us are working from home on a regular basis. Are you aware of the data security and protection issues?
Select the numbers below to find out more.',
'field_order' => '22',
'attachment_id' => '1745',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":173.25,"left":144,"annotation":"Your workspace\n\nYour kitchen table could be your office, be mindful of sensitive work conversations in shared household spaces."},{"top":152.25,"left":346,"annotation":"Being vigilant\n\nAt home we can sometimes drop our defences and forget that we should treat our home workspaces as much as possible like work."},{"top":41.25,"left":371,"annotation":"Video calls\n\nYour working environment will be visible. For example, notice boards with sensitive information such as bank statements, login details to personal accounts and clinic appointment letters.\n\nYou should consider blurring your background in a video call or using a fake background effect. This will also help to protect the privacy of those who you live with."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'modified' => '2024-08-07 12:53:52'
),
(int) 40 => array(
'id' => '3602',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Confidentiality and Sharing Information',
'description' => 'Confidential data is all data collected for the provision of health and social care services where people can be identified and would expect it to be kept private. This may include details about symptoms, diagnosis, treatment, names and addresses (this applies whether they are alive or deceased). In some instances, it may include staff information.
Under the common law duty of confidentiality, confidential information can be used or shared further with the consent of the individual. This consent can be implied (in relation to sharing for direct care) or expressly given.
Where this is not possible or appropriate, decisions on whether or not confidential data can be shared for purposes beyond individual care should be made by senior staff. This could be, for example, your Information Governance (IG) lead, Caldicott Guardian, your manager or someone in your organisation who has responsibility for data protection. These decisions should be documented.',
'field_order' => '0',
'attachment_id' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 12:59:31',
'modified' => '2024-08-07 12:59:31'
),
(int) 41 => array(
'id' => '3603',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'image-hotspot',
'field_label' => 'The Caldicott Principles',
'description' => 'Before using confidential information, you should consider the Caldicott Principles [4]. The Caldicott Principles are intended to guide organisations on the use of confidential information within health and social care organisations and when such information is shared with other organisations or individuals. They apply to all data collected for the provision of health and social care services, where people can be identified and would expect that the data be kept private.
Caldicott Guardians are senior people within an organisation who protect the confidentiality of people's information by considering the ethical and legal aspects of data sharing. They play a vital role in ensuring that health and social care data is used responsibly to support the delivery of better care. Previously, only NHS organisations and local authorities were required to have a Caldicott Guardian.
The National Data Guardian released guidance in August 2021 that all of the following organisations that process confidential information of patients and service users should appoint a Caldicott Guardian: public bodies exercising functions that relate to the health service, adult social care or adult career support in England, as well as other organisations providing services as part of the publicly funded health service, adult social care, or adult carer support [5]. It is good practice for any organisation using health and care data to appoint a Caldicott Guardian, even if they are not required to.',
'field_order' => '1',
'attachment_id' => '1746',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":13.8906,"left":106,"annotation":"Every proposed use or transfer of confidential information should be clearly defined, scrutinised and documented, with continuing uses regularly reviewed by an appropriate guardian."},{"top":7.89062,"left":211,"annotation":"Confidential information should not be included unless it is necessary for the specified purpose(s) for which the information is used or accessed. The need to identify individuals should be considered at each stage of satisfying the purpose(s) and alternatives used where possible."},{"top":6.89062,"left":329,"annotation":"Where use of confidential information is considered to be necessary, each item of information must be justified so that only the minimum amount of confidential information is included as necessary for a given function."},{"top":11.8906,"left":438,"annotation":"Only those who need access to confidential information should have access to it, and then only to the items that they need to see. This may mean introducing access controls or splitting information flows where one flow is used for several purposes."},{"top":173.891,"left":50,"annotation":"Action should be taken to ensure that all those handling confidential information understand their responsibilities and obligations to respect people's confidentiality."},{"top":173.891,"left":171,"annotation":"Every use of confidential information must be lawful. All those handling confidential information are responsible for ensuring that their use of and access to that information complies with legal requirements set out in statute and under the common law."},{"top":173.891,"left":281,"annotation":"Health and social care professionals should have the confidence to share confidential information in the best interests of patients and service users people using their services within the framework set out by these principles. They should be supported by the policies of their employers, regulators and professional bodies."},{"top":180.891,"left":376,"annotation":"A range of steps should be taken to ensure there are no surprises, so that people have clear expectations about how and why their confidential information is used, and what choices they have about this. These steps will vary depending on the use: as a minimum, this should include providing accessible, relevant and appropriate information - in some cases, greater engagement will be required."}]}',
'field_correct' => null,
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(int) 42 => array(
'id' => '3604',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'media-field',
'field_label' => 'Informing People',
'description' => 'People will not expect health and care professionals to look at their health records unless those professionals are involved in their care.
Wherever possible, you should inform people that you are accessing and using their information and the reason for doing so. There are specific techniques that you should use.
Explain
Clearly explain to people how you will use their information and point them to additional information if they ask for it. For example, on your organisation's website, in a leaflet or on a poster, or verbally when you see the person where appropriate.
Choices
Let people know what choices they have in relation to how their information is used and tell them whether that choice will affect the services offered to them. For example, it may not be possible to provide some services without being able to access their information.
If people are offered a choice, then it must be genuine and that choice should be respected, as and where appropriate.
Meet Expectations
Only use personal data in ways that people would reasonably expect. If people feel that their information may be used in unexpected ways or for purposes they may not support, this greatly undermines the relationship of trust.
The effect may be to deter people from seeking treatment, or, when seeking treatment, to only disclose partial or false details, thereby denying health and care providers the information they need to deliver safe and effective care.',
'field_order' => '2',
'attachment_id' => '1747',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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),
(int) 43 => array(
'id' => '3605',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Individual Care',
'description' => 'In line with the seventh Caldicott principle, sharing information with the right people can be just as important as not disclosing to the wrong person.
You have a legal duty to share the information:
• If it will assist in the care or treatment of an individual concerned and
• It is reasonable to believe that the individual concerned understands the reason for sharing
Check
Check that the individual understands what information will be shared and has no concerns.
Data Protection
Ensure that the data protection, record keeping and security best practice (covered elsewhere in this session) are met.
Respect Objections
Normally, if the individual objects to any proposed information sharing, you must respect their objection even if it undermines or prevents care provision.
Your Caldicott Guardian, IG lead, your manager or someone in your organisation who has responsibility for data protection will be able to advise on what to do in these circumstances.
',
'field_order' => '3',
'attachment_id' => null,
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'attachment_pos' => null,
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'show_correct' => '0',
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'active' => '1',
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'modified' => '2024-08-07 12:59:31'
),
(int) 44 => array(
'id' => '3606',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Secondary Care',
'description' => 'Consent is not always needed to share personal information for purposes other than individual care, such as planning and research as there are other legal gateways which permit data to be used for the purposes explained above.
Public Interest
This includes times where sharing personal information can be justified in the public interest including where there is a risk of serious harm to someone. If there is a risk of immediate harm to an individual, and you cannot find an appropriate person with whom to discuss the information request, you should share the information.
At the first opportunity afterward, you should inform the person responsible for IG in your organisation so they can follow-up the legal basis for sharing and document it.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
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'modified' => '2024-08-07 12:59:31'
),
(int) 45 => array(
'id' => '3607',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'The National Data Opt-Out',
'description' => 'A national data opt out has been introduced to allow people to choose whether their confidential information is used for research and planning purposes. Health and care organisations must comply with this policy.
In practical terms, this means that people can register their national data opt-out online, through a national telephone service or through the NHS App. People can also change their national data opt-out choice at any time.',
'field_order' => '5',
'attachment_id' => null,
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'external_thumb_src' => null,
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'active' => '1',
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'modified' => '2024-08-07 12:59:31'
),
(int) 46 => array(
'id' => '3608',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Data Breaches',
'description' => 'he UK GDPR introduces a duty on all organisations to report personal data breaches that have a significant impact on people to the ICO within 72 hours. A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data.
There are three different types of personal data breaches.
Confidentiality Breach
A confidentiality breach is where there is an unauthorised or accidental disclosure of, or access to, personal data. This is also a criminal offence under UK law.
Examples include:
• Names and email addresses of 500 survey respondents are sent by email to the wrong supplier
• Unencrypted portable devices containing dataset extracts, which include details of hospital admissions are stolen from a research office
• An IT services firm has been contracted to archive and store customer records. The IT firm detects an attack on its network that results in personal data about customers being unlawfully accessed
• An employee file containing references and sickness records is left on public transport
Integrity Breach
An integrity breach is where there is an unauthorised or accidental alteration of personal data.
Examples include:
• An authorised user of a system modifies the profiles and access controls of other users without permission
• An analyst with authorised access to a dataset containing personal data makes additional copies of the dataset without applying robust version control procedures
Availability Breach
An availability breach is where there is an accidental or unauthorised loss of access to, or destruction of, personal data.
Examples include:
• Records destroyed earlier than scheduled because the list for destruction said 2012 instead of 2021
• Records misfiled in wrong person's record so not available when providing care
• The decryption key to securely encrypted personal data has been lost rendering the data unavailable until it is restored from a backup
• An operating system vulnerability is exploited by a ransomware attack, which results in personal data being encrypted for several days until the issue is resolved',
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'id' => '3609',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Cyber and Non-Cyber Incidents',
'description' => 'The ICO has provided further guidance on the types of incidents that may involve a breach of personal data.
Cyber incidents
• Brute force
• Cryptographic flaw
• Denial of service
• Hardware and software misconfiguration
• Malware
• Phishing
• Ransomware
• Unauthorised access
Non-cyber incidents
• Alteration of personal data
• Data emailed to the incorrect recipient
• Wrong person's information shown in online portal
• Failure to redact (remove or obscure sensitive information from view within a document)
• Unsecure disposal of paperwork
• Loss and theft of information left in an insecure location
• Verbal disclosure of personal data
• Failure to use bcc
Imagine the risk involved in making an important decision about a person’s care if his or her record was no longer available, was wrong or incomplete or if someone had tampered with it. Security incidents can lead to serious personal data breaches which can impact the care and treatment people receive.
Imagine a person's care being adversely affected either by the lack of availability or alteration of a connected medical device.
',
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'id' => '3610',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Postal Breaches',
'description' => 'Certain procedures can help to reduce the risk of data breaches when sending information by post, email, telephone and other means.
Consider the different ways in which breaches and incidents can be avoided by remaining vigilant and aware of your personal responsibility.
Miss Broom is waiting to receive information from her social worker. She opens her post one morning and finds that, as well as her own letter, the envelope contains two further letters addressed to other people.
Miss Broom contacts the organisation and tells an administrative officer about the letters.
The organisation's IG lead telephones Miss Broom to apologise for the error and asks her to keep the letters safe while arrangements are made for someone to collect them.
The organisation writes a formal apology to Miss Broom and to the two individuals about whom she received letters.
Both individuals were deeply concerned that Miss Broom, who they did not know, now knew important information about them. One of them wrote to their local paper about the breach.
Senior staff in the local authority spent the next two weeks responding to media queries about the number of breaches that the organisation had experienced.
The other individual, who had suffered from a similar breach the previous year, instructed his solicitor to bring legal proceedings against the local authority.
Make sure that all correspondence containing personal data is always addressed to a named person, not to a department, a unit or an organisation.
If the information contained in a letter includes more than basic clinical information, for example, appointment details, consider sending it by recorded or tracked delivery.
Recorded Delivery
You should assess the risks of posting paper records which include personal data and use this method only where it is absolutely necessary, secure and appropriate to do so. Consider using tracked or recorded delivery. Take special care when sending large amounts of information, for example, case notes or care records on paper, encrypted disk or other media.
Send these by tracked or recorded post or by NHS courier to ensure that such information is only seen by the authorised recipients. In some circumstances, you should obtain a receipt as proof of delivery, for example, when sending care records to a solicitor.
Approved Packaging
Only send case notes and other bulky material in robust, approved packaging, never in dustbin sacks, carrier bags or other containers.
Don’t leave the packages unattended unless they are securely stored, when waiting for collection.
Make certain that the packages are taken and transported by the approved carrier.
',
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'id' => '3611',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Email Breaches',
'description' => 'Email is increasingly becoming the preferred method for exchanging information, but as with other forms of communication, there are risks.
Mr Foster has recently been diagnosed with depression and has joined a support group to help him through this care.
He has just received his monthly email and noticed the names and email addresses of more than 500 people.
The organisation undertakes an investigation and finds that a new member of staff had sent out the email.
Everyone who received the email could identify who was a member of the depression support group.
The investigations found that all existing staff members involved in sending out emails knew what to do but had not supervised the new member of staff.
',
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(int) 50 => array(
'id' => '3612',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'image-hotspot',
'field_label' => 'Your organisation will have guidance on sending secure emails. If you are an NHSmail user, you can go to the NHSmail portal to access guidance about sending emails securely [6].',
'description' => 'Select the numbers to find out more information.',
'field_order' => '4',
'attachment_id' => '1751',
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'field_choices' => '{"width":500,"annotations":[{"top":133.672,"left":36,"annotation":"Check with your line manager whether it is acceptable to send information in this way."},{"top":132.672,"left":125,"annotation":"Confirm the accuracy of the email addresses for all intended recipients, sending test emails if you are unsure.\n\nBe aware that autofill functions may sometimes add an incorrect recipient with a similar name."},{"top":141.672,"left":243,"annotation":"Check that everyone on the copy list has a genuine ‘need to know’ the information you are to send."},{"top":131.672,"left":364,"annotation":"Health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.\n\nIf you are unsure of what to do, ask your line manager, ICT department or provider for advice."},{"top":131.672,"left":461,"annotation":"Where an email needs to be sent to an unsecured email address, check whether this is at the request of a service user who understands and accepts the risks.\n \nConsider whether it would be more appropriate to encrypt the email yourself."}]}',
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'id' => '3613',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Video Conference and Telephone Breaches',
'description' => 'If a request for information is made by phone you should, where possible, adhere to the following processes and procedures.
• Confirm the name, job title, department and organisation of the person requesting the information
• Confirm that the reason for the information request is appropriate
• Find a contact telephone number that you know is correct for the organisation - such as the main switchboard number - so you can call back and ask for the named individual, to confirm that the caller is genuine
• Check whether the information can be provided. If in doubt, tell the person you will call them back
• Only provide the information to the person who requested it. Do not leave messages
• Ensure that you record your name, the reason for the disclosure and who authorised the disclosure in the patient/service user's record. Make sure you also record the recipient's name, job title, organisation and telephone number
Joe, a practice manager, receives a call from a local hospital requesting information about Mrs Smith, one of the practice patients.
He knows that she has been referred to that hospital for cancer investigation, so he gives the information to the caller.
Joe should not give patient information over the phone without first checking the identity of the caller and whether they have a valid reason to request it. Joe had no proof that the previous day’s call was from the local hospital.
The next morning, Mrs Smith phones the practice and tells Joe that her brother-in-law has information about her health that he can only have obtained from the practice. At that point, Joe realises that he had no proof that the previous day’s call was from the local hospital.',
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(int) 52 => array(
'id' => '3614',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Physical and Data Security Risks',
'description' => 'Last week, someone in a high-visibility vest visited a social care office as well as a GP practice in the same local area. In each case, he followed a member of staff into the building and told the receptionist that he needed everyone's details for a 'software update'.
The person then sold these details to other criminals. Let's find out what else he found.
Doors
Nearly every door the visitor encounters is open. Even those doors marked as 'restricted access' have been propped open to allow for a delivery.
This means he is able to wander freely in and out without challenge, and could have stolen equipment or personal items belonging to staff.
Don't leave open or prop open doors, especially those in restricted zones.
Visitors
The visitor has forged a badge. He approaches the reception desk and asks for directions to the server room. They are happy to help. His badge isn't even checked.
With access to the server room, he can disrupt the server as much as he likes, causing connectivity problems across the whole organisation.
Do check identification badges when you feel safe to do so. If not, seek help.
Desk
Despite most organisations having strict clear desk policies, a lot of data is found in unoccupied office areas. Financial documents, including client account details, are lying on desks.
The visitor has a bag of memory sticks and randomly disperses them on desks in the hope that someone will plug one in. It will then start installing malware onto the computer.
Don't plug in unknown or unapproved devices and seek from your IT support provider if in doubt. ',
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(int) 53 => array(
'id' => '3615',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Reporting Incidents',
'description' => 'Your role is to report concerns or details of a security incident as soon as you become aware of it. Your organisation should have an incident reporting procedure setting out what staff members should do on discovering a security incident or suspecting one has occurred.
You have a responsibility to familiarise yourself with your organisation's incident reporting procedure and to know who to report data security incidents to.
If you have concerns or become aware of a data security incident, report it. Do not assume that it is somebody else's responsibility to report the incident. We all have a role to play in protecting information.
Your organisation will have an individual or team whose responsibility it is to manage and investigate an incident
Near misses, where information was nearly lost or where someone attempted to access information should also be reported
Know your organisation's policy regarding the safe and acceptable use of IT.',
'field_order' => '7',
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(int) 54 => array(
'id' => '3616',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Disposal',
'description' => 'Make sure you know and follow your organisation's policy and procedures for the disposal of information.
Seek advice from your line manager, ICT department or technology provider when disposing of the information held on digital assets for example, laptops and smartphones.
All devices, such as laptops, must be disposed of by your ICT department or provider.
Any personal data must be treated as confidential and securely disposed of. This includes secure disposal of paper records in locked confidential waste bins.
When disposing of records, it is important to obtain a record of its disposal. This could be a certificate of destruction (so it is clear that the record has been destroyed, rather than misplaced), or an accession notice (when records are deposited with the local Place of Deposit or the National Archives, for long-term archival preservation).',
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(int) 55 => array(
'id' => '3617',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Good Practice',
'description' => 'Certain simple actions can ensure that you comply with data protection principles and follow the Records Management Code of Practice for Health and Care. Your organisation will have policies and procedures and can give you training to help ensure good governance.
It is important that records are complete, accurate, dated and timed, with an audit trail of who has added what.
They should distinguish between people's records, your opinions and any information provided by others.
This component is an accordion comprised of collapsible content panels containing display text. Select the item titles to toggle the visibility of these content panels.
Poor quality information presents a risk to people, staff members and the organisation. If you are uncertain about any of the good practice raised, talk to your records manager or IG team to improve your understanding.
Timely and up-to-date
Records are primarily intended to support care and should authentically represent each and every consultation (including by telephone or any other remote method). Therefore, record information at the time or as soon as possible after the event.
Accurate
Records made about the care and support given to people must be accurate and reflect what was provided to people.
Give people the opportunity to check and confirm the personal details held about them.
Complete
Ensure all necessary information is included so that records can be used effectively. Remember to include the NHS number if available.
Free from Duplication
Before you create a new record, make sure that one doesn’t already exist.',
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(int) 56 => array(
'id' => '3618',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Management Lifecycle',
'description' => 'All records go through a series of phases:
• Creation
• Use
• Retention
• Disposal decisions (usually destruction)
For guidance, refer to:
• Your organisation's records management policy and/or retention schedule and guidance
• The Records Management Code of Practice for Health and Social Care Organisations [1]
',
'field_order' => '1',
'attachment_id' => '1755',
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(int) 57 => array(
'id' => '3619',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'paragraph',
'field_label' => 'Good Record Keeping',
'description' => 'Records management is about the creation, use and disposal of records. Health and care organisations create records about the care and support they provide to people, and how they operate.
Effective records management will ensure records are available when needed, and the responsibility for managing them is everyone's.',
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(int) 58 => array(
'id' => '3620',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Making a Request',
'description' => 'An organisation has 2 separate duties when responding to requests:
• To tell the applicant whether they hold any information falling within the scope of their request
• To provide that information, unless there is a legitimate reason not to disclose (where an exemption applies)
An organisation normally has 20 working days to respond to a request.
For a request to be valid under the Freedom of Information Act, it must be in writing, but requesters do not have to mention the Act or direct their request to a designated member of staff.
It is good practice to provide the contact details of your freedom of information officer/team (which is on your organisation's website), but you cannot ignore or refuse a request simply because it is addressed to a different member of staff. Any written request to a public authority asking for information is a request for recorded information under the Act.
This doesn't mean you have to treat every enquiry formally as a request under the Act. It will often be most sensible and provide better customer service to deal with it as a normal customer enquiry under your usual customer service procedures.
When a request is received or you are asked how to submit an FOI request, it is important that you follow your organisation's policy and procedure and immediately direct the requests to the relevant team.',
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(int) 59 => array(
'id' => '3621',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Publishing Information',
'description' => 'As well as responding to requests for information, organisations must publish information proactively. The Freedom of Information Act requires every public authority to have a publication scheme, approved by the Information Commissioner’s Office (ICO), and to publish information covered by the scheme.
The scheme must set out your organisation’s commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.',
'field_order' => '1',
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(int) 60 => array(
'id' => '3622',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'paragraph',
'field_label' => 'Freedom of Information',
'description' => 'The Freedom of Information (FOI) Act 2000 [7] provides public access to information held by public authorities.
The Act covers any recorded information* that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.
*It should be noted that data will normally be exempt from release under this legislation as it is covered by the data protection legislation.
Recorded Information
This might include but is not limited to information contained in:
• Printed documents
• Computer files
• Letters
• Emails
• Notes
• Photographs
• Messages sent through text or messaging apps
• Sound or video recordings, for example, telephone conversations or CCTV
Recorded information is not limited to official documents, nor is it limited to information you create, so it also covers, for example, letters you receive from members of the public, although there may be a good reason not to release them or to release only parts of the information within documents, for example, you would redact personal data.
Public Authority
Public authorities include:
• Government departments
• Local authorities
• NHS organisations
• State schools
• Police forces
However, the Act does not necessarily cover every organisation that receives public money. For example, it does not cover some charities that receive grants and certain private sector organisations that perform public functions.
Anyone can ask for any information that is held by a public authority. However, this does not mean you are always obliged to provide the information. In some cases, there will be a good reason why you should not make public some or all of the information requested. There are therefore exemptions within the Act which permit public authorities to withhold information in certain circumstances or to refuse to comply with a request. Your FOI team will be able to provide advice on when these exemptions may apply',
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(int) 61 => array(
'id' => '3623',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'paragraph',
'field_label' => 'Key Points',
'description' => 'We all have a legal and professional duty to handle public information in a safe and secure manner
Data security can be broken down into 3 areas: confidentiality, integrity and availability
To make sure you comply with the law, you must know and comply with any information policies, procedures or protocols that your organisation has in place
Make sure information is shared in a secure way and that you have consent to do so where needed. Give individuals an opportunity to check the accuracy of information held to enable any mistakes to be corrected
By following good practice, you can help to ensure that people's information is not put at risk',
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'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
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(int) 62 => array(
'id' => '3624',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'text-links',
'field_label' => 'Further Information',
'description' => '1. NHS Records Management Code of Practice 2021. <a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">View website</a><br>2. Information Commissioner's Office. Guide to the UK General Data Protection Regulation. London: ICO, 2018. <a href="https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/">View website</a><br>3. The Data Protection Act 2018. London: HMSO, 2018. <a href="https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted">View website</a><br>4. National Data Guardian. The Caldicott Principles. London: NDG, 2020. <a href="https://www.gov.uk/government/publications/the-caldicott-principles">View website</a><br>5. National Data Guardian. National Data Guardian guidance on the appointment of Caldicott Guardians, their role and responsibilities. London: NDG, 2021. <a href="https://www.gov.uk/government/publications/national-data-guardian-guidance-on-the-appointment-of-caldicott-guardians-their-role-and-responsibilities">View guidance</a><br>6. NHS Digital. Guidance for sending secure email (including to patients). <a href="https://digital.nhs.uk/services/nhsmail/guidance-for-sending-secure-email">View website</a><br>7. Freedom of Information Act 2000. London: HMSO, 2000. <a href="https://www.legislation.gov.uk/ukpga/2000/36/contents">View website</a>',
'field_order' => '1',
'attachment_id' => null,
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'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
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(int) 63 => array(
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'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? It is important to lock your computer or mobile device when you're not using it.',
'description' => 'Choose the correct option',
'field_order' => '0',
'attachment_id' => '1758',
'external_media_src' => '',
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'field_type' => 'single-choice',
'field_label' => 'Someone follows you into your workplace and asks you to hold the door as they have forgotten their access card. Should you stop and challenge them?',
'description' => 'Choose the correct option',
'field_order' => '1',
'attachment_id' => '1759',
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'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
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'field_label' => 'Is the following statement true or false? You are generally allowed to share people's data by using social media such as Facebook, Snapchat, Twitter or LinkedIn, because it is securely stored.',
'description' => 'Choose the correct option',
'field_order' => '2',
'attachment_id' => '1760',
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'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
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'show_correct' => '1',
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'field_label' => 'Is the following statement true or false? You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'description' => 'Is the following statement true or false?
You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'field_order' => '3',
'attachment_id' => '1761',
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'field_label' => 'Is the following statement true or false? Important work-related documents, files or information should always be safely stored in folders that are backed up.',
'description' => 'Choose the correct option',
'field_order' => '4',
'attachment_id' => '1762',
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'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Only use authorised USB drives or memory cards in work computers or mobile devices.',
'description' => 'Choose the correct option',
'field_order' => '5',
'attachment_id' => '1763',
'external_media_src' => '',
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'attachment_pos' => null,
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'field_label' => 'Should you include sensitive information in social media posts relating to your work even though the system may allow you to?',
'description' => 'Choose the correct option',
'field_order' => '6',
'attachment_id' => '1764',
'external_media_src' => '',
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'field_choices' => '["No","Yes"]',
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'field_label' => 'Is the following statement true or false? Opening attachments or clicking web links from personal email or social media accounts on work devices can increase the risk of malware being downloaded.',
'description' => 'Choose the correct option',
'field_order' => '7',
'attachment_id' => '1765',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
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'description' => 'Choose all that apply and select Submit.',
'field_order' => '8',
'attachment_id' => '1766',
'external_media_src' => '',
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'attachment_pos' => null,
'field_choices' => '["Any passwords and key codes","Individual's personal telephone numbers","Clinical correspondance"]',
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'description' => 'Choose the correct option',
'field_order' => '9',
'attachment_id' => '1767',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No. It won't happen again; your team rarely makes mistakes like this","Yes. improvements to procedures can only be made if they are shared with the right members of staff"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
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'description' => 'Choose the correct option',
'field_order' => '10',
'attachment_id' => '1768',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The Act only applies to patient or service user information","Organisations can be fined or face legal action for breaching the principles of the Act","The Act prevents information being shared for health and care purposes","The Act only applies to personal information in digital form","Individuals cannot be fined or face legal action for breaching the principles Act"]',
'field_correct' => '1',
'show_correct' => '1',
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(int) 74 => array(
'id' => '3636',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? All individuals have a right to privacy and can make requests to an organisation to access, erase (be forgotten), or rectify their data; or object to its use. An organisation must comply with this request unless they have a valid legal reason not to do so.',
'description' => 'Choose the correct option',
'field_order' => '11',
'attachment_id' => '1769',
'external_media_src' => '',
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'attachment_pos' => null,
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(int) 75 => array(
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'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Under UK GDPR, an individual can be held responsible for a data breach.',
'description' => 'Choose the correct option',
'field_order' => '12',
'attachment_id' => '1770',
'external_media_src' => '',
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'attachment_pos' => null,
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'field_type' => 'single-choice',
'field_label' => 'Is the following statement True or False? Sharing information with the right people can be just as important as not disclosing to the wrong person.',
'description' => 'Choose the correct option ',
'field_order' => '13',
'attachment_id' => '1771',
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'field_type' => 'single-choice',
'field_label' => 'When an individual requests information under a Freedom of Information Act, do they have to mention FOIA or direct their request to a designated member of staff?',
'description' => 'Choose the correct option ',
'field_order' => '14',
'attachment_id' => '1772',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Yes","No"]',
'field_correct' => '1',
'show_correct' => '1',
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'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
)
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'field_type' => 'paragraph',
'field_label' => 'Objectives',
'description' => '- Describe the importance of data security in health and social care
- Outline the steps you must follow to ensure you comply with the law
- Define potential threats to the security of information and how you can avoid or minimise them
- Identify data breaches and how to prevent them
- Outline the principles of good record keeping
- Describe the responsibilities of health and social care organisations under the Freedom of Information Act 2000 and what you can do to support compliance with this law',
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'description' => '• 45 minutes (knowledge chapters)
• 15 minutes (eAssessment)',
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'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => 'The Principles of Data Protection',
'description' => 'Good information governance underpins good care. People's safety and preferences are supported when the confidentiality of their personal data is maintained, its integrity is protected against loss or damage and the information is accessible by those who are authorised, when they need it.
Everyone who uses health and social care services should be able to trust that their health and care information is adequately protected. People should be assured that those involved in their care, and in running and improving the services, are using such information appropriately and respecting patient choices where required.
By being mindful of good practice when handling information, you can help to ensure that people remain safe and receive the best possible care.
Remember, individuals have certain legal rights with regards to their personal data and organisations have certain legal responsibilities and obligations to comply with when processing personal data. You will learn more about this as we go through the course.
When you are responsible for handling personal data, you must not forget that it's people's information; it should be treated with respect, it's important that people's information is used only in ways they would expect and that it stays safe. In this session, you will learn more about data protection law which makes sure everyone’s data is used properly and legally.
We all have a duty to protect people's personal data in a safe and secure manner and share it appropriately.
',
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'created' => '2024-08-07 11:56:02',
'modified' => '2024-08-07 11:56:02'
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'description' => 'Making sure that people's information is protected and handled securely is something all staff will recognise. We are responsible for ensuring that people's information is only used for the good of health and care, and that it is always protected.
However, the way we manage information impacts the performance of all areas of health and care, and affects all employees. For example, support functions like HR also have a critical role in managing staff records, estates for managing information about the places we work; and commercial for managing contracts.
Staff should familiarise themselves with good records management practice (see Records Management Code of Practice for Health and Social Care [1]), preserving content in line with retention schedules, and following the information lifecycle.
Effective information management enables teams to use their time, resources and expertise effectively to make decisions and to fulfil their roles.
Select the numbers to find out more.',
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'field_choices' => '{"width":500,"annotations":[{"top":95.9844,"left":31,"annotation":"Collection\n\nCollection of information can be done in many ways; for example, verbally, via an online or written form, or via large-scale data transfers of a database or spreadsheet. It can also be taken from various sources such as the individual themselves, their care record, their GP practice, a family member, or their health and care professional."},{"top":62.9844,"left":156,"annotation":"Sharing\n\nSharing involves consideration of questions such as: what information is to be distributed, to whom, in what format, how often, under what circumstances, for what purposes and using what security measures?"},{"top":89.9844,"left":247,"annotation":"Usage\n\nUsage is important for a range of purposes including: storage, analysis, identifying historical trends, developing lessons learned, satisfying legislative requirements etc."},{"top":62.9844,"left":355,"annotation":"Archiving\n\nArchiving takes place after a period of time, usually determined by national frameworks and organisational policy."},{"top":93.9844,"left":457,"annotation":"Disposal\n\nDisposal takes place after the information has been retained for the minimum period set out in the Records Management Code of Practice. Information may be transferred to the National Archives for long-term preservation, or securely destroyed if no longer required."}]}',
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(int) 4 => array(
'id' => '3565',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => 'The Data Protection Act and UK GDPR',
'description' => 'The UK General Data Protection Regulation (UK GDPR) [2] and the Data Protection Act (DPA) 2018 [3] together provide the legal framework for data protection.
Data protection law takes a flexible, risk-based approach which puts the onus on your organisation to think about and justify how and why personal data is used. It sets out the key principles for use of personal data and individual's rights in relation to the personal data your organisation holds about them. It also details your organisation's legal obligations to protect this data.
Everyone is responsible for protecting personal data and ensuring it is handled and used appropriately and in accordance with data protection law and within your organisation's guidance, policies and procedures.
The Information Commissioner’s Office (ICO) regulates and enforces data protection law in the UK. They offer advice and guidance, promote good practice, carry out audits, consider complaints, monitor compliance and take enforcement action, such as issuing fines, where appropriate.',
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(int) 5 => array(
'id' => '3566',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'Types of Data',
'description' => 'In health and care settings, we come into contact with various types of personal data about people. It is important to be able to identify these different types of data so that they can be appropriately protected when they are used and shared.
- Personal data
Under data protection law, personal data is information that relates to a living individual who can be identified (either directly or indirectly) from that information. Examples include name, telephone number and email address.
Your organisation will handle lots of personal data during its day-to-day activities such as the personal data of patients, service users and members of staff.
- Special category data
There is also a type of personal data which under data protection law requires more protection because it is sensitive. This is known as 'special categories of personal data.' These include:
- Personal data revealing - racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership
- Genetic data
- Biometric data (where used for identification purposes, such as fingerprints or facial recognition)
- Data concerning health; a person's sex life; and a person's sexual orientation.
- Confidential information
Confidential information is all information collected for the provision of health and social care services where people can be identified and would expect that it to be kept private. This may include for instance, details about symptoms, diagnosis, treatment, names and addresses. In some instances, it may include staff information. Confidential information is subject to a legal and professional duty of confidentiality.
The general principle is that confidential information should not be shared for purposes other than direct care of the individual. Exceptions to this principle are where the individual has explicitly consented to sharing the information; where sharing information is required by law, or expressly permitted by law; or there is an overriding public interest, such as preventing serious harm.
Confidentiality does not just relate to patients and their health information, there may also be a duty of confidence where an employee discloses information to their employer. It is important to maintain confidentiality of staff records, particularly where this relates to health or payroll information.
Maintaining confidentiality is the responsibility of all staff working in health and care. You should refer to your contract of employment for any confidentiality requirements set out by your employer, your organisation's confidentiality policy, as well as any professional standards if appropriate to your profession.
',
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(int) 6 => array(
'id' => '3567',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Some information is more identifiable than other information. It can range from fully identifiable, to effectively anonymous.
At one end of the range, a person is fully identifiable. But remove some of the information or take other measures (such as replace their name with a code), then it becomes more difficult to identify who that person is.
At the other end of the range, it is not possible to identify who someone is - they are effectively anonymous. The same information may be anonymous in the hands of one recipient, but identifiable in the hands of another as it depends on what other information they have available to them. For example, using someone's initials may allow someone looking after that person to identify them, but it may not mean anything to someone else. It all depends on the context.
What is the difference between pseudonymised and anonymised data?
Pseudonymised data - Pseudonymisation is a security technique used to protect personal data. Pseudonymised data is information which has had identifiers replaced by one or more artificial identifiers, or pseudonyms, such as a hospital number. Pseudonymised data is still considered personal data.
Anonymised data- Truly anonymised information or data cannot identify or re-identify an individual (directly or indirectly), either on its own or when combined with other information. It may be presented as general trends or statistics. Information about small groups of people with rare conditions for example, could potentially allow someone to be identified and so would not be considered anonymous.
Similarly, removing identifiers, such as a name, will reduce the likelihood of the information being immediately identifiable, but it is likely that someone could work out who that person is by looking at the other information available, such as date of birth and address. This means the information is still identifiable and is considered personal data.
In most cases, it may be acceptable and appropriate to publish or share truly anonymous information, but you should check with your information governance team to make sure. It may be that the data could still potentially be reidentified, or that it is corporately sensitive to the organisation.',
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(int) 7 => array(
'id' => '3568',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'image-hotspot',
'field_label' => 'The Principles of UK GDPR',
'description' => 'Everyone responsible for using personal data has to follow strict rules specified under data protection law. These are known as the ‘data protection principles’, listed below and must be adhered to when you are using and sharing personal data.
Select the numbers for more information on each of the seven principles.',
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'field_choices' => '{"width":500,"annotations":[{"top":83.2188,"left":17,"annotation":"Lawful, Fair and Transparent\n\nEnsure you have a valid legal reason to use people's information.\n\nEnsure that you act in accordance with other laws, such as the common law duty of confidentiality. This means only using information you have received in confidence (such as health and care information) in ways the person would expect, such as for their care. You should speak to your information governance team if you are unsure, or if you are seeking to use the information for other purposes.\n\nYou must use personal information in a way that is fair. This means you must not use the information in a way that is unduly detrimental, unexpected or misleading to the individuals concerned.\n\nYou must be clear, open and honest with people from the start about how you will use their personal data. Your organisation will do this through the transparency (privacy) notice on the organisation's website or via other methods, such as information leaflets."},{"top":19.2188,"left":156,"annotation":"Purpose Limitation\n\nYou must be clear from the outset about the purpose for using the information.\n\nYou can only use the personal data for another purpose where this is compatible with your original purpose, or you get consent, or you have a clear obligation or function set out in law. \n\nYou must inform people if you are going to use their information in a new way. However, exemptions may apply for using personal data for other purposes and you should contact your Information Governance team for advice."},{"top":156.219,"left":145,"annotation":"Data Minimisation\n\nYou must ensure the personal data you are processing is:\n\n- adequate: sufficient to properly fulfil the stated purpose\n- relevant: has a rational link to that purpose\n- not excessive: you do not use more than you need for that purpose. Only use or share the minimum amount of personal data necessary to achieve the intended purpose"},{"top":45.2188,"left":238,"annotation":"Accurate and Kept up to Date\n\n- You should take all reasonable steps to ensure the personal data you hold is not incorrect or misleading\n- You may need to keep the personal data updated, although this will depend on what you are using it for\n- If you discover that personal data is incorrect or misleading, you must take reasonable steps to correct or erase it as soon as possible\n- You must carefully consider any challenges to the accuracy of personal data"},{"top":111.219,"left":237,"annotation":"Storage Limitation\n\n- You must not keep personal data for longer than you need it\n- You need to think about, and be able to justify, how long you keep personal data. This will depend on your purposes for holding the data\n- You should also periodically review the data you hold, and erase it when you no longer need it\n- You must carefully consider any challenges to your retention of data\n- You can keep personal data for longer if you are only keeping it for public interest archiving, scientific or historical research, or statistical purposes\n- You should manage personal data in line with your organisation's records or information management procedures and guidance and the Records Management Code of Practice for Health and Social Care (website link next page)"},{"top":35.2188,"left":388,"annotation":"Security, Integrity and Confidentiality\n\nYou and/or your organisation must ensure that appropriate security measures are in place to protect the personal data held by your organisation or any other third party working on behalf of your organisation.\n\nWhere your organisation is using or sharing personal data which may involve a high risk to individuals, including processing large volumes of health and care information, you will need to carry out a data protection impact assessment (DPIA) to identify and explain how you are managing those risks. \n\nSee your local organisation's guidance on carrying out data protection impact assessments as it may only be certain members of staff who are allocated responsibility and expected to do this."},{"top":176.219,"left":392,"annotation":"Accounted for (Accountability Principle)\n\nThe accountability principle requires your organisation to take responsibility for what you do with personal data and how you comply with the other principles.\n\nYou can support this by reading and understanding your local data protection and security policies and procedures.\n\nYou and your organisation must have appropriate measures and records in place to be able to demonstrate your compliance for example, by conducting data protection impact assessments (DPIAs) and keeping record of where and how you process personal data."}]}',
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(int) 8 => array(
'id' => '3569',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'text-links',
'field_label' => '',
'description' => '<a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">https://transform.england.nhs.uk/information-governance/guidance/records-management-code/</a>',
'field_order' => '6',
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(int) 9 => array(
'id' => '3570',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'The Rights of Individuals',
'description' => 'e aware of your responsibilities for protecting people's information, using it with the principles at the heart of your approach and respect individuals' rights to privacy.
INFORMED
An individual has the right to be informed of whether their personal data is being used, what it is being used for and who it may be shared with. An organisation must inform the individual if it is using their personal data.
This is done in health and care by publishing privacy notices, information leaflets and similar to cover all uses of data by an organisation.
ACCESS
An individual has the right to ask an organisation if they are using or storing their personal data and to ask them for copies of their information, verbally or in writing. This is commonly known as making a subject access request (SAR).
This is commonly exercised in health and care, both by people using services and by staff.
RECTIFICATION
Individuals can challenge the factual accuracy of personal information held about them by an organisation, and ask for it to be corrected or deleted. If their information is incomplete, they can ask for the organisation to complete it by adding more details.
ERASURE
Individuals can ask an organisation to delete information about them, and in some circumstances, it must then do so. This is also known as the right to be forgotten but it rarely applies to information held by health and care organisations.
RESTRICTION
Individuals have the right to request restriction or limitation of the use of their personal data in certain circumstances.
This right is closely linked to rights to challenge the accuracy of data and to object to its use. This can occasionally apply to health and care data.
DATA PORTABILITY
In certain circumstances where an individual provides their personal data directly to an organisation, they have the right to request their personal data from an organisation in a common format.
They also have the right to ask an organisation to transfer their information to another organisation.
This rarely applies to information held by health and care organisations.
OBJECT
An individual has the right to object to the use of their personal data in some circumstances. If an organisation agrees to their objection, it must stop using their data for that purpose unless it can give strong and legitimate reasons to continue using their data despite the individual's objections.
This can sometimes apply to health and care data but it is the common law duty of confidentiality that is often more applicable where an individual is unhappy that their health and care data is used. You should speak to your information governance team for advice in this instance.
AUTOMATED DECISION MAKING AND PROFILING
In many circumstances, an individual has a right to prevent automated decision making. This is where automatic decisions that have a significant impact on the individual's life, are made for example, without people being involved.
It is unlikely that this is currently applicable to data used by health and care organisations, but it may become more common in the future as the use of artificial intelligence grows.
RAISE A CONCERN
An individual can tell an organisation or the Information Commissioner's Office (ICO) if they are concerned about how the organisation is using their data.
If you are approached by someone who wishes to exercise any of these rights, you should notify the relevant person or team in your organisation who has the necessary expertise to handle these requests as per your organisation's policy and procedures. This will typically be the Data Protection Officer (DPO) or Information Governance (IG) team.
',
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(int) 10 => array(
'id' => '3571',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Keeping Data Secure',
'description' => '',
'field_order' => '0',
'attachment_id' => '1723',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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(int) 11 => array(
'id' => '3572',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'The Value of Data',
'description' => 'Poor data protection, information management and security can cause personal, social and reputational damage. You could potentially be held personally accountable for a major breach and be faced with disciplinary action as a result.
What are Personal Data Breaches?
Personal data breaches are breaches of security which lead to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
A personal data breach isn't always as a result of a cyber attack on a system but can also be failure to put in place appropriate technical and organisational measures to protect the confidentiality, integrity or availability of personal data.
Examples can include:
- Unauthorised access by third party
- Deliberate or accidental action (or inaction)
- Sending personal data to an incorrect recipient
- Mobile devices containing personal data being lost or stolen
- Alteration of personal data without permission
- Loss of availability of personal data
What Steps can you take to Avoid such Breaches?
You can take the following steps to avoid breaches:
• Read and comply with your organisation's policies on:
- Data protection
- Records management
- Security management
• Complete relevant training and put your learning into practice
• Apply core data protection, security, records management and confidentiality principles in your day-to-day processing of data
• Use relevant best practice guidance
• Assess the risks of your data use by completing a data protection impact assessment (DPIA)
• Use relevant best practice guidance
',
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(int) 12 => array(
'id' => '3573',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'image-bullets',
'field_label' => 'Data Security',
'description' => 'Data security can be broken down into three areas:',
'field_order' => '2',
'attachment_id' => '1725',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => '["Confidentiality","Integrity","Availability"]',
'field_correct' => null,
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(int) 13 => array(
'id' => '3574',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Confidentiality',
'description' => 'Confidentiality is about privacy and ensuring that information is only accessible to those who have a legitimate reason to see it.
It would be unacceptable for a perfect stranger to be able to access sensitive information by walking into an office and reading files stored there, or by simply lifting the lid on a laptop and switching it on.
This is why sensitive files should be securely locked away, and laptops and other devices should be protected with security measures such as encryption. This is also why you should only use devices that are authorised by your organisation.
',
'field_order' => '3',
'attachment_id' => '1726',
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'attachment_pos' => '0',
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(int) 14 => array(
'id' => '3575',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Integrity',
'description' => 'Integrity is about information being accurate, up-to-date and reliable. Unauthorised or accidental alteration or loss of data can have serious consequences. Systems will often log all user actions to help protect the integrity of people's information.
',
'field_order' => '4',
'attachment_id' => '1727',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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(int) 15 => array(
'id' => '3576',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Availability',
'description' => 'Availability is about information being there when it is needed: to support care, to pay staff wages, or for any other legitimate purpose. Systems must be protected from cyber attack and accidental damage.
',
'field_order' => '5',
'attachment_id' => '1728',
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'attachment_pos' => '0',
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(int) 16 => array(
'id' => '3577',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Jane has an accident while decorating her flat and falls badly, hurting her leg. She calls an ambulance. The paramedics ask Jane for her name and address and ask her about her injury. They can see that she is in pain and ask if she is allergic to any medications. She isn't sure.
The paramedics use their tablet device to look up Jane's Summary Care Record (SCR) as their role allows them to access details of her medical history. An SCR is an electronic record of people's information that is sourced from their GP record. As a minimum, it contains details of current medications, allergies and adverse reactions and the person's name, address, date of birth and NHS number.
By accessing Jane's record, the paramedics can see that Jane is actually allergic to morphine, so they administer an alternative pain relief while she is driven to hospital, where she is treated for her injuries.
Let's see how confidentiality, integrity and availability apply to the scenario.
Confidentiality
The paramedics used their tablet device to look up Jane’s SCR which gives details of her medical history. Because they are paramedics, the system permits them to access Jane’s record, a non-qualified person would not be able to see this level of information about Jane.
Integrity
By accessing Jane’s record, the paramedics can see that Jane is allergic to morphine, so they administer an alternative pain relief. The record is up-to-date and accurate, showing the last person who updated the record with the allergy information and the time of the update. Jane is driven to hospital, where she is treated for her injuries.
Availability
In this case, the availability of accurate and up-to-date information at the point it is needed has had a direct impact on individual care.
',
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(int) 17 => array(
'id' => '3578',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Social Engineering',
'description' => 'Social engineering involves those who want to steal data, such as health and care records, either digital or physical, by using tricks or deception to manipulate people into giving access to that data and other valuable information.
This component is a flipcard comprised of flippable cards containing display image. Select the front face image to flip to the back face of these card to display associated text.
Criminals will often take weeks and months getting to know a place before even coming through the door or making a phone call.
Select all the images to view ways criminals might gain your trust.',
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'attachment_id' => '1730',
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'field_choices' => '{"width":500,"annotations":[{"top":101.25,"left":168,"annotation":"Preparation\n \nTheir preparation might include finding your organisation’s phone list or organisation chart and researching employees on social networking sites, like LinkedIn or Facebook.\n \nThe goal is always to gain the trust of one or more employees, though a variety of means."},{"top":93.25,"left":387,"annotation":"In the office\n\n'Can you hold the door for me? I don’t have my key/access card on me.’\n\nHow often have you heard that in your building? Although the person asking may not seem suspicious, this is a very common tactic used by fraudsters."},{"top":301.25,"left":126,"annotation":"On the phone\n\nA social engineer might call and pretend to be a fellow employee, for example from your ICT department or provider, or a trusted outside authority, such as the police or an auditor."},{"top":211.25,"left":298,"annotation":"Online\n\nSocial networking and new apps and sites opened a whole door for more social engineering scams. However, email is still the most common method which is covered later.\n\nOnline quizzes may encourage you to reveal more information about yourself for fun. This includes revealing your favourite colour or holiday destination as they were commonly used as password reset questions."}]}',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
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(int) 18 => array(
'id' => '3580',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'There are examples of many people being scammed by criminals pretending to be calling from a call centre.
For example, they may say they are calling about an online order you’ve made. If you’re expecting a delivery, it is easy to be taken in.
The criminal may already have a lot of information about you and ask you to confirm additional details about your online account, so that the order is not delayed.
If they have your email address, they may try to get you to click on a malicious link in an email they send you.',
'field_order' => '1',
'attachment_id' => '1731',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 19 => array(
'id' => '3581',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Example',
'description' => 'Hi. This is Mike from the ICT department. How are you?
Hi Mike. I’m fine.
We are doing some urgent updates today on the system. Can you confirm your full name so I can bring up your details?
It’s Georgina Jenkins here. I didn’t realise we had an update today.
We had a few problems last night and now need to do some urgent work which may affect your access. Can you confirm your username and password so I can make sure these are transferred when we carry out the urgent update.
Oh, of course, it’s...
Would you disclose your username, password, email addresses or other details about where you work?
Your line manager, ICT department or provider already know a lot about you and will not need to ask these types of questions.',
'field_order' => '2',
'attachment_id' => '1732',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 20 => array(
'id' => '3582',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider.
For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC.
They may ask you to disclose your username, password, email address or other details about where you work.',
'field_order' => '3',
'attachment_id' => '1733',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 21 => array(
'id' => '3583',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider. For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC. They may ask you to disclose your username, password, email address or other details about where you work.',
'description' => 'Revealing any information about your organisation on social media can be valuable to a fraudster.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 22 => array(
'id' => '3585',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'It’s the office move day today so we’re having to use these stupid passes and door entry codes everywhere.
The amount of codes I have to remember these days is crazy - mine are all the same anyway!
Having to sort out all this funding today - we’ve just been awarded £1m to cut our waiting times. So guess what? I can sign off up to £50 000 now!
',
'field_order' => '5',
'attachment_id' => '1735',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 23 => array(
'id' => '3586',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'I can’t get in the office – can you pass me your door code?
Sure, it’s 12345.',
'field_order' => '6',
'attachment_id' => '1736',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 24 => array(
'id' => '3584',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Hola! it’s holiday time again in 24 hours. Can you do me a favour? I forgot to update Jane Smith’s record – you know my password, don’t you?
No I don’t. Can you send it to me?
It’s Katie2011.
Got it. Haha! I do that with my passwords too – name them after my kids' names.
',
'field_order' => '7',
'attachment_id' => '1734',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 25 => array(
'id' => '3587',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'A criminal reading the posts will gain vital intelligence about how the organisation's processes work.',
'description' => 'What Information Could a Criminal get?
• Find out where Sandra's new office is by searching her organisation's website, then aligning the social worker’s online pictures to that office
• Find out the dates of when Sandra will be on holiday and when her house will be vacant
• Find out children's names and birthdates to work out passwords
What Could a Criminal do with this Information?
• Gain access to Sandra's office using the door entry code
• Burgle Sandra's house when she is on holiday
• Install malicious software that corrupts data or prevents the organisation using it until they pay a ransom
• Gain access to data to sell on to other criminals
• Attempt to authorise one or more £50 000 transactions
• Attempt to create a new referral to claim a personal budget
• Access bank account details listed in the system, to steal a service user’s money',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 26 => array(
'id' => '3588',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Email',
'description' => 'Email can be the most efficient option for exchanging information securely but, as with all forms of information transfer, there are risks. Hackers and criminals sometimes use unsolicited emails that contain attachments or links to try to trick people into providing access to information. This type of threat is known as phishing.
Select the numbers to find out more information.',
'field_order' => '9',
'attachment_id' => '1737',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":141.219,"left":108,"annotation":"Click on a link\n\nClick on a link that will take you to a website that looks genuine and enter sensitive or financial information about yourself, your organisation or the people who use its services."},{"top":45.2188,"left":345,"annotation":"Open an attachment\n\nOpen an attachment that runs malicious code on your computer, giving an attacker full access to all data and systems that you can normally access."},{"top":106.219,"left":448,"annotation":"Unknowingly install malware\n\nSome malware can enable the hacker to steal data from your computer or your organisation’s network. Other types of malware might lock all your files and lead to your organisation being asked to pay a ransom to unlock them."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 27 => array(
'id' => '3589',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'If you receive a request from a supposed colleague asking for login details or sensitive or financial information, or any information about the people using your service, you should always double-check the request by contacting the colleague by another method, such as by calling them.
Equally, if you receive an unsolicited email that contains attachments or links that you have not asked for, do not open them.
Remain vigilant and report the suspicious email to your line manager, ICT department or provider.
Never give your login details to anyone.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 28 => array(
'id' => '3590',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Phishing',
'description' => 'Phishing is by far the biggest and easiest form of social engineering.
Criminals use phishing emails and websites to scam people on a regular basis. They are hoping that you will click on fake links to sites or open attachments so that they can steal data or install malicious software.
• Aim of Phishing
- The aim of phishing emails is to force users to make a mistake for, example, by imitating a legitimate company’s emails or by creating a time-limited or pressurised situation.
• Do not Install Software
- Phishing email attachments or websites might ask you to enter personal information or a password, or they could start downloading and installing malware.
- Do not install any new software unless you are advised to do so by your line manager, ICT department or provider.
- Think – is someone trying to extract or extort information from you?
• Contact your ICT Department or Provider
You must contact your manager and ICT department or provider for advice immediately if you:
- Are unsure about an email or think that this may be happening to you
- Have clicked on a phishing link or visited a phishing website
',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 29 => array(
'id' => '3591',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'There are warning signs that your email might be from a phisher or fraudster.',
'description' => 'Select the numbers to find out more information.',
'field_order' => '12',
'attachment_id' => '1738',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":3.03125,"left":37,"annotation":"Sender\n\nHovering over the 'From' column is a simple way to check if an email is legitimate or not.\n\nIs the email from a person or organisation you recognise? A quick online search can bring up genuine email domain names such as @nhs.net or @xxx.gov.uk."},{"top":28.0312,"left":138,"annotation":"Subject\n\nIs the subject relevant to something that you are actually working on or is it in any way relevant to you? If not, alarm bells should start ringing.\n\nHowever, it may also be that the sender has incorrectly addressed the email."},{"top":14.0312,"left":216,"annotation":"Addressees\n\nCheck the address fields ‘To’ and ‘CC’, to see where the email has been sent.\n\nIf the fields contain multiple addressees (sometimes it can be 10s or even 100s), it is likely that the sender is ‘spamming’ potential targets and hoping to catch someone out. Don’t be that person."},{"top":42.0312,"left":71,"annotation":"Suspicious attachments\n\nIf a source, for example your bank, does not normally send you attachments, but then sends an email with an attachment, this may be evidence of spam."},{"top":87.0312,"left":318,"annotation":"Spelling, punctuation and incorrect grammar\n\nMany hackers misspell words and use bad grammar on purpose. Emails written in bulk may have visible errors or content that doesn’t make sense."},{"top":90.0312,"left":393,"annotation":"Links\n\nIf an email has provided you with some links and instructed you to click them, check it is a legitimate website link, also known as a URL.\n\nHover your mouse over any URLs that the email is trying to persuade you to visit, to make sure that they are legitimate."},{"top":129.031,"left":378,"annotation":"Requesting personal information\n\nA common tactic of spam emails is to alert you that you must provide or update personal information, including bank account details or an account password.\n \nYou will never legitimately be asked to provide your email login details, such as your password, by a genuine ICT department or service."},{"top":186.031,"left":243,"annotation":"What do I do if I receive a phishing email?\n\nDo not reply.\n \nSelect the email, right-click it and mark it as junk.\n \nInform your line manager, local ICT department or service provider and they will advise on how you can block further emails from being received."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 30 => array(
'id' => '3592',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Macros and Malware',
'description' => 'Select the numbers for more information.',
'field_order' => '13',
'attachment_id' => '1739',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":90.6406,"left":128,"annotation":"Macros\n\nMacros are a series of actions that a program such as Microsoft Excel may perform to work out some formulas. Your computer will disable macros by default because they can be programmed to install malware.\n\nAlways be vigilant when enabling macros.\n \nDo you trust the source of the document?"},{"top":155.641,"left":370,"annotation":"Malware\n\nMalware can reside on your computer and avoid detection, making it easier for someone to be active on your system without you noticing.\n\nTo protect your organisation from this type of threat, your ICT department or provider will ensure that you have up-to-date antivirus software installed.\n \nMalware can make computers run slowly or perform in unusual ways.\n \nIf you suspect that your computer is not performing as it normally does, contact your line manager, ICT department or provider for help."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 31 => array(
'id' => '3593',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Good Practice',
'description' => 'Select the numbers for more information.',
'field_order' => '14',
'attachment_id' => '1740',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":111.75,"left":169,"annotation":"Untrusted websites\n\nBe vigilant when you visit a website that is declared ‘untrusted’.\n\nIf a web browser states that you are about to enter an untrusted site, be very careful. It could be a fake phishing website that has been made to look genuine.\n \nA browser may display a red padlock or a warning message stating your connection is not private."},{"top":78.75,"left":414,"annotation":"Passwords\n\nIt is important to use strong passwords on all of your devices to prevent unauthorised access. You should also use different passwords for each account.\n \nCreating strong passwords doesn’t need to be a daunting task if you follow some simple guidelines.\n \nThe National Cyber Security Centre (NCSC) has a range of guidance on good password management.\n \nConsider the use of a free password manager, too. Again, the NCSC has detailed guidance on what to look for - a link to NCSC can be found in Resources."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 32 => array(
'id' => '3594',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Understanding your Environment',
'description' => 'Using your home internet connection, your workplace Wi-Fi connection and your phone’s personal hotspot should be password protected.
Security measures
• Change default passwords
• Use encryption - WPA2 is a type of encryption used to secure the vast majority of Wi-Fi networks
• Use password managers
• Disable auto connect to unknown Wi-Fi networks
• Update phones and devices with latest patches
The environment where you access information is also important. For example, Wi-Fi hotspots in public places such as cafes, fast food chains, public transport, people's homes, hotels and shops are not secure.',
'field_order' => '15',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 33 => array(
'id' => '3595',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Staying safe online
• Passwords protect your device
• Use personal hotspot for internet access
• Keep belongings close by
• Do not assume Wi-Fi hotspots are secure
• Sit where you are not overlooked or use a privacy screen on your laptop - back against the wall is best
• Keep paperwork or documents to a minimum
•Do not discuss confidential data on the phone where you may be overheard
Remember to keep secure and be vigilant at all times.',
'field_order' => '16',
'attachment_id' => '1741',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 34 => array(
'id' => '3596',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Cloud Storage',
'description' => 'It can be the case that although the storage systems you use at home may be similar to those in your workplace, be aware of the different arrangements with regards to data security and protection. Check your local policies, or seek advice from your organisation's IT service desk or IG/data security contact.',
'field_order' => '17',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 35 => array(
'id' => '3597',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Devices',
'description' => 'A number of simple measures can help you to stay safe online.
You should ensure your device is kept up-to-date particularly with any security updates.
You should lock your device as soon as you stop using it. All mobile phones, laptops, PCs and tablets whether personal or not, should have a password set. If you see a colleague’s device open and unlocked, lock it for them and gently remind them to do so in future. This also applies to corporate mobile devices – activate the lock function so that a password or code is needed to unlock them.
Tip: Press the Windows key + L on your keyboard to quickly lock your laptop or PC.',
'field_order' => '18',
'attachment_id' => '1742',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 36 => array(
'id' => '3598',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Do not use unauthorised USB drives and mobile devices and avoid plugging in any non-approved devices to charge via USB cable. A private mobile phone is effectively a large USB storage device and may contain malware.',
'description' => 'Many organisations have policies about using USB drives, such as only using encrypted drives. Make sure you understand and follow your organisation's rules.
Using untrusted USB drives on your work computer can introduce malicious software and allow an attacker access to your network. Similarly, using trusted USB devices on public computers can cause a data breach. If you are unsure, ask your line manager or IT department.',
'field_order' => '19',
'attachment_id' => '1743',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 37 => array(
'id' => '3599',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Disposal of Information',
'description' => 'We have to be careful when disposing of any information. Much of the data that health and care organisations create and use is classed as official in the eyes of the government.
USB drives and other digital storage media should be returned to your IT department for secure erasure, and paper records should be put into confidential waste bins or shredded.',
'field_order' => '20',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 38 => array(
'id' => '3600',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Clear Desk Policy',
'description' => 'Most organisations now have a clear desk policy or equivalent guidance which includes working from home and you need to be aware of this.
Do not leave information such as documents that identify someone or financial details in unsecure locations
Having a clear desk ensures that you are not potentially leaving sensitive information lying around, raising the risk of a breach
A clear desk policy reduces the risk of data loss by ensuring no confidential or commercial information is left unattended throughout the workplace',
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'id' => '3601',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Home Working',
'description' => 'More of us are working from home on a regular basis. Are you aware of the data security and protection issues?
Select the numbers below to find out more.',
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'field_choices' => '{"width":500,"annotations":[{"top":173.25,"left":144,"annotation":"Your workspace\n\nYour kitchen table could be your office, be mindful of sensitive work conversations in shared household spaces."},{"top":152.25,"left":346,"annotation":"Being vigilant\n\nAt home we can sometimes drop our defences and forget that we should treat our home workspaces as much as possible like work."},{"top":41.25,"left":371,"annotation":"Video calls\n\nYour working environment will be visible. For example, notice boards with sensitive information such as bank statements, login details to personal accounts and clinic appointment letters.\n\nYou should consider blurring your background in a video call or using a fake background effect. This will also help to protect the privacy of those who you live with."}]}',
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'id' => '3602',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Confidentiality and Sharing Information',
'description' => 'Confidential data is all data collected for the provision of health and social care services where people can be identified and would expect it to be kept private. This may include details about symptoms, diagnosis, treatment, names and addresses (this applies whether they are alive or deceased). In some instances, it may include staff information.
Under the common law duty of confidentiality, confidential information can be used or shared further with the consent of the individual. This consent can be implied (in relation to sharing for direct care) or expressly given.
Where this is not possible or appropriate, decisions on whether or not confidential data can be shared for purposes beyond individual care should be made by senior staff. This could be, for example, your Information Governance (IG) lead, Caldicott Guardian, your manager or someone in your organisation who has responsibility for data protection. These decisions should be documented.',
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'id' => '3603',
'course_id' => '122',
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'field_type' => 'image-hotspot',
'field_label' => 'The Caldicott Principles',
'description' => 'Before using confidential information, you should consider the Caldicott Principles [4]. The Caldicott Principles are intended to guide organisations on the use of confidential information within health and social care organisations and when such information is shared with other organisations or individuals. They apply to all data collected for the provision of health and social care services, where people can be identified and would expect that the data be kept private.
Caldicott Guardians are senior people within an organisation who protect the confidentiality of people's information by considering the ethical and legal aspects of data sharing. They play a vital role in ensuring that health and social care data is used responsibly to support the delivery of better care. Previously, only NHS organisations and local authorities were required to have a Caldicott Guardian.
The National Data Guardian released guidance in August 2021 that all of the following organisations that process confidential information of patients and service users should appoint a Caldicott Guardian: public bodies exercising functions that relate to the health service, adult social care or adult career support in England, as well as other organisations providing services as part of the publicly funded health service, adult social care, or adult carer support [5]. It is good practice for any organisation using health and care data to appoint a Caldicott Guardian, even if they are not required to.',
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'field_choices' => '{"width":500,"annotations":[{"top":13.8906,"left":106,"annotation":"Every proposed use or transfer of confidential information should be clearly defined, scrutinised and documented, with continuing uses regularly reviewed by an appropriate guardian."},{"top":7.89062,"left":211,"annotation":"Confidential information should not be included unless it is necessary for the specified purpose(s) for which the information is used or accessed. The need to identify individuals should be considered at each stage of satisfying the purpose(s) and alternatives used where possible."},{"top":6.89062,"left":329,"annotation":"Where use of confidential information is considered to be necessary, each item of information must be justified so that only the minimum amount of confidential information is included as necessary for a given function."},{"top":11.8906,"left":438,"annotation":"Only those who need access to confidential information should have access to it, and then only to the items that they need to see. This may mean introducing access controls or splitting information flows where one flow is used for several purposes."},{"top":173.891,"left":50,"annotation":"Action should be taken to ensure that all those handling confidential information understand their responsibilities and obligations to respect people's confidentiality."},{"top":173.891,"left":171,"annotation":"Every use of confidential information must be lawful. All those handling confidential information are responsible for ensuring that their use of and access to that information complies with legal requirements set out in statute and under the common law."},{"top":173.891,"left":281,"annotation":"Health and social care professionals should have the confidence to share confidential information in the best interests of patients and service users people using their services within the framework set out by these principles. They should be supported by the policies of their employers, regulators and professional bodies."},{"top":180.891,"left":376,"annotation":"A range of steps should be taken to ensure there are no surprises, so that people have clear expectations about how and why their confidential information is used, and what choices they have about this. These steps will vary depending on the use: as a minimum, this should include providing accessible, relevant and appropriate information - in some cases, greater engagement will be required."}]}',
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'id' => '3604',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'media-field',
'field_label' => 'Informing People',
'description' => 'People will not expect health and care professionals to look at their health records unless those professionals are involved in their care.
Wherever possible, you should inform people that you are accessing and using their information and the reason for doing so. There are specific techniques that you should use.
Explain
Clearly explain to people how you will use their information and point them to additional information if they ask for it. For example, on your organisation's website, in a leaflet or on a poster, or verbally when you see the person where appropriate.
Choices
Let people know what choices they have in relation to how their information is used and tell them whether that choice will affect the services offered to them. For example, it may not be possible to provide some services without being able to access their information.
If people are offered a choice, then it must be genuine and that choice should be respected, as and where appropriate.
Meet Expectations
Only use personal data in ways that people would reasonably expect. If people feel that their information may be used in unexpected ways or for purposes they may not support, this greatly undermines the relationship of trust.
The effect may be to deter people from seeking treatment, or, when seeking treatment, to only disclose partial or false details, thereby denying health and care providers the information they need to deliver safe and effective care.',
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(int) 43 => array(
'id' => '3605',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Individual Care',
'description' => 'In line with the seventh Caldicott principle, sharing information with the right people can be just as important as not disclosing to the wrong person.
You have a legal duty to share the information:
• If it will assist in the care or treatment of an individual concerned and
• It is reasonable to believe that the individual concerned understands the reason for sharing
Check
Check that the individual understands what information will be shared and has no concerns.
Data Protection
Ensure that the data protection, record keeping and security best practice (covered elsewhere in this session) are met.
Respect Objections
Normally, if the individual objects to any proposed information sharing, you must respect their objection even if it undermines or prevents care provision.
Your Caldicott Guardian, IG lead, your manager or someone in your organisation who has responsibility for data protection will be able to advise on what to do in these circumstances.
',
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'id' => '3606',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Secondary Care',
'description' => 'Consent is not always needed to share personal information for purposes other than individual care, such as planning and research as there are other legal gateways which permit data to be used for the purposes explained above.
Public Interest
This includes times where sharing personal information can be justified in the public interest including where there is a risk of serious harm to someone. If there is a risk of immediate harm to an individual, and you cannot find an appropriate person with whom to discuss the information request, you should share the information.
At the first opportunity afterward, you should inform the person responsible for IG in your organisation so they can follow-up the legal basis for sharing and document it.',
'field_order' => '4',
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(int) 45 => array(
'id' => '3607',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'The National Data Opt-Out',
'description' => 'A national data opt out has been introduced to allow people to choose whether their confidential information is used for research and planning purposes. Health and care organisations must comply with this policy.
In practical terms, this means that people can register their national data opt-out online, through a national telephone service or through the NHS App. People can also change their national data opt-out choice at any time.',
'field_order' => '5',
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(int) 46 => array(
'id' => '3608',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Data Breaches',
'description' => 'he UK GDPR introduces a duty on all organisations to report personal data breaches that have a significant impact on people to the ICO within 72 hours. A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data.
There are three different types of personal data breaches.
Confidentiality Breach
A confidentiality breach is where there is an unauthorised or accidental disclosure of, or access to, personal data. This is also a criminal offence under UK law.
Examples include:
• Names and email addresses of 500 survey respondents are sent by email to the wrong supplier
• Unencrypted portable devices containing dataset extracts, which include details of hospital admissions are stolen from a research office
• An IT services firm has been contracted to archive and store customer records. The IT firm detects an attack on its network that results in personal data about customers being unlawfully accessed
• An employee file containing references and sickness records is left on public transport
Integrity Breach
An integrity breach is where there is an unauthorised or accidental alteration of personal data.
Examples include:
• An authorised user of a system modifies the profiles and access controls of other users without permission
• An analyst with authorised access to a dataset containing personal data makes additional copies of the dataset without applying robust version control procedures
Availability Breach
An availability breach is where there is an accidental or unauthorised loss of access to, or destruction of, personal data.
Examples include:
• Records destroyed earlier than scheduled because the list for destruction said 2012 instead of 2021
• Records misfiled in wrong person's record so not available when providing care
• The decryption key to securely encrypted personal data has been lost rendering the data unavailable until it is restored from a backup
• An operating system vulnerability is exploited by a ransomware attack, which results in personal data being encrypted for several days until the issue is resolved',
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'id' => '3609',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Cyber and Non-Cyber Incidents',
'description' => 'The ICO has provided further guidance on the types of incidents that may involve a breach of personal data.
Cyber incidents
• Brute force
• Cryptographic flaw
• Denial of service
• Hardware and software misconfiguration
• Malware
• Phishing
• Ransomware
• Unauthorised access
Non-cyber incidents
• Alteration of personal data
• Data emailed to the incorrect recipient
• Wrong person's information shown in online portal
• Failure to redact (remove or obscure sensitive information from view within a document)
• Unsecure disposal of paperwork
• Loss and theft of information left in an insecure location
• Verbal disclosure of personal data
• Failure to use bcc
Imagine the risk involved in making an important decision about a person’s care if his or her record was no longer available, was wrong or incomplete or if someone had tampered with it. Security incidents can lead to serious personal data breaches which can impact the care and treatment people receive.
Imagine a person's care being adversely affected either by the lack of availability or alteration of a connected medical device.
',
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(int) 48 => array(
'id' => '3610',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Postal Breaches',
'description' => 'Certain procedures can help to reduce the risk of data breaches when sending information by post, email, telephone and other means.
Consider the different ways in which breaches and incidents can be avoided by remaining vigilant and aware of your personal responsibility.
Miss Broom is waiting to receive information from her social worker. She opens her post one morning and finds that, as well as her own letter, the envelope contains two further letters addressed to other people.
Miss Broom contacts the organisation and tells an administrative officer about the letters.
The organisation's IG lead telephones Miss Broom to apologise for the error and asks her to keep the letters safe while arrangements are made for someone to collect them.
The organisation writes a formal apology to Miss Broom and to the two individuals about whom she received letters.
Both individuals were deeply concerned that Miss Broom, who they did not know, now knew important information about them. One of them wrote to their local paper about the breach.
Senior staff in the local authority spent the next two weeks responding to media queries about the number of breaches that the organisation had experienced.
The other individual, who had suffered from a similar breach the previous year, instructed his solicitor to bring legal proceedings against the local authority.
Make sure that all correspondence containing personal data is always addressed to a named person, not to a department, a unit or an organisation.
If the information contained in a letter includes more than basic clinical information, for example, appointment details, consider sending it by recorded or tracked delivery.
Recorded Delivery
You should assess the risks of posting paper records which include personal data and use this method only where it is absolutely necessary, secure and appropriate to do so. Consider using tracked or recorded delivery. Take special care when sending large amounts of information, for example, case notes or care records on paper, encrypted disk or other media.
Send these by tracked or recorded post or by NHS courier to ensure that such information is only seen by the authorised recipients. In some circumstances, you should obtain a receipt as proof of delivery, for example, when sending care records to a solicitor.
Approved Packaging
Only send case notes and other bulky material in robust, approved packaging, never in dustbin sacks, carrier bags or other containers.
Don’t leave the packages unattended unless they are securely stored, when waiting for collection.
Make certain that the packages are taken and transported by the approved carrier.
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'id' => '3611',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Email Breaches',
'description' => 'Email is increasingly becoming the preferred method for exchanging information, but as with other forms of communication, there are risks.
Mr Foster has recently been diagnosed with depression and has joined a support group to help him through this care.
He has just received his monthly email and noticed the names and email addresses of more than 500 people.
The organisation undertakes an investigation and finds that a new member of staff had sent out the email.
Everyone who received the email could identify who was a member of the depression support group.
The investigations found that all existing staff members involved in sending out emails knew what to do but had not supervised the new member of staff.
',
'field_order' => '3',
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(int) 50 => array(
'id' => '3612',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'image-hotspot',
'field_label' => 'Your organisation will have guidance on sending secure emails. If you are an NHSmail user, you can go to the NHSmail portal to access guidance about sending emails securely [6].',
'description' => 'Select the numbers to find out more information.',
'field_order' => '4',
'attachment_id' => '1751',
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'field_choices' => '{"width":500,"annotations":[{"top":133.672,"left":36,"annotation":"Check with your line manager whether it is acceptable to send information in this way."},{"top":132.672,"left":125,"annotation":"Confirm the accuracy of the email addresses for all intended recipients, sending test emails if you are unsure.\n\nBe aware that autofill functions may sometimes add an incorrect recipient with a similar name."},{"top":141.672,"left":243,"annotation":"Check that everyone on the copy list has a genuine ‘need to know’ the information you are to send."},{"top":131.672,"left":364,"annotation":"Health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.\n\nIf you are unsure of what to do, ask your line manager, ICT department or provider for advice."},{"top":131.672,"left":461,"annotation":"Where an email needs to be sent to an unsecured email address, check whether this is at the request of a service user who understands and accepts the risks.\n \nConsider whether it would be more appropriate to encrypt the email yourself."}]}',
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'id' => '3613',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Video Conference and Telephone Breaches',
'description' => 'If a request for information is made by phone you should, where possible, adhere to the following processes and procedures.
• Confirm the name, job title, department and organisation of the person requesting the information
• Confirm that the reason for the information request is appropriate
• Find a contact telephone number that you know is correct for the organisation - such as the main switchboard number - so you can call back and ask for the named individual, to confirm that the caller is genuine
• Check whether the information can be provided. If in doubt, tell the person you will call them back
• Only provide the information to the person who requested it. Do not leave messages
• Ensure that you record your name, the reason for the disclosure and who authorised the disclosure in the patient/service user's record. Make sure you also record the recipient's name, job title, organisation and telephone number
Joe, a practice manager, receives a call from a local hospital requesting information about Mrs Smith, one of the practice patients.
He knows that she has been referred to that hospital for cancer investigation, so he gives the information to the caller.
Joe should not give patient information over the phone without first checking the identity of the caller and whether they have a valid reason to request it. Joe had no proof that the previous day’s call was from the local hospital.
The next morning, Mrs Smith phones the practice and tells Joe that her brother-in-law has information about her health that he can only have obtained from the practice. At that point, Joe realises that he had no proof that the previous day’s call was from the local hospital.',
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(int) 52 => array(
'id' => '3614',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Physical and Data Security Risks',
'description' => 'Last week, someone in a high-visibility vest visited a social care office as well as a GP practice in the same local area. In each case, he followed a member of staff into the building and told the receptionist that he needed everyone's details for a 'software update'.
The person then sold these details to other criminals. Let's find out what else he found.
Doors
Nearly every door the visitor encounters is open. Even those doors marked as 'restricted access' have been propped open to allow for a delivery.
This means he is able to wander freely in and out without challenge, and could have stolen equipment or personal items belonging to staff.
Don't leave open or prop open doors, especially those in restricted zones.
Visitors
The visitor has forged a badge. He approaches the reception desk and asks for directions to the server room. They are happy to help. His badge isn't even checked.
With access to the server room, he can disrupt the server as much as he likes, causing connectivity problems across the whole organisation.
Do check identification badges when you feel safe to do so. If not, seek help.
Desk
Despite most organisations having strict clear desk policies, a lot of data is found in unoccupied office areas. Financial documents, including client account details, are lying on desks.
The visitor has a bag of memory sticks and randomly disperses them on desks in the hope that someone will plug one in. It will then start installing malware onto the computer.
Don't plug in unknown or unapproved devices and seek from your IT support provider if in doubt. ',
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(int) 53 => array(
'id' => '3615',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Reporting Incidents',
'description' => 'Your role is to report concerns or details of a security incident as soon as you become aware of it. Your organisation should have an incident reporting procedure setting out what staff members should do on discovering a security incident or suspecting one has occurred.
You have a responsibility to familiarise yourself with your organisation's incident reporting procedure and to know who to report data security incidents to.
If you have concerns or become aware of a data security incident, report it. Do not assume that it is somebody else's responsibility to report the incident. We all have a role to play in protecting information.
Your organisation will have an individual or team whose responsibility it is to manage and investigate an incident
Near misses, where information was nearly lost or where someone attempted to access information should also be reported
Know your organisation's policy regarding the safe and acceptable use of IT.',
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'active' => '1',
'created' => '2024-08-07 13:11:49',
'modified' => '2024-08-07 13:11:49'
),
(int) 54 => array(
'id' => '3619',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'paragraph',
'field_label' => 'Good Record Keeping',
'description' => 'Records management is about the creation, use and disposal of records. Health and care organisations create records about the care and support they provide to people, and how they operate.
Effective records management will ensure records are available when needed, and the responsibility for managing them is everyone's.',
'field_order' => '0',
'attachment_id' => null,
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'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 55 => array(
'id' => '3618',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Management Lifecycle',
'description' => 'All records go through a series of phases:
• Creation
• Use
• Retention
• Disposal decisions (usually destruction)
For guidance, refer to:
• Your organisation's records management policy and/or retention schedule and guidance
• The Records Management Code of Practice for Health and Social Care Organisations [1]
',
'field_order' => '1',
'attachment_id' => '1755',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 56 => array(
'id' => '3617',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Good Practice',
'description' => 'Certain simple actions can ensure that you comply with data protection principles and follow the Records Management Code of Practice for Health and Care. Your organisation will have policies and procedures and can give you training to help ensure good governance.
It is important that records are complete, accurate, dated and timed, with an audit trail of who has added what.
They should distinguish between people's records, your opinions and any information provided by others.
This component is an accordion comprised of collapsible content panels containing display text. Select the item titles to toggle the visibility of these content panels.
Poor quality information presents a risk to people, staff members and the organisation. If you are uncertain about any of the good practice raised, talk to your records manager or IG team to improve your understanding.
Timely and up-to-date
Records are primarily intended to support care and should authentically represent each and every consultation (including by telephone or any other remote method). Therefore, record information at the time or as soon as possible after the event.
Accurate
Records made about the care and support given to people must be accurate and reflect what was provided to people.
Give people the opportunity to check and confirm the personal details held about them.
Complete
Ensure all necessary information is included so that records can be used effectively. Remember to include the NHS number if available.
Free from Duplication
Before you create a new record, make sure that one doesn’t already exist.',
'field_order' => '2',
'attachment_id' => '1754',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 57 => array(
'id' => '3616',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Disposal',
'description' => 'Make sure you know and follow your organisation's policy and procedures for the disposal of information.
Seek advice from your line manager, ICT department or technology provider when disposing of the information held on digital assets for example, laptops and smartphones.
All devices, such as laptops, must be disposed of by your ICT department or provider.
Any personal data must be treated as confidential and securely disposed of. This includes secure disposal of paper records in locked confidential waste bins.
When disposing of records, it is important to obtain a record of its disposal. This could be a certificate of destruction (so it is clear that the record has been destroyed, rather than misplaced), or an accession notice (when records are deposited with the local Place of Deposit or the National Archives, for long-term archival preservation).',
'field_order' => '3',
'attachment_id' => '1753',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 58 => array(
'id' => '3622',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'paragraph',
'field_label' => 'Freedom of Information',
'description' => 'The Freedom of Information (FOI) Act 2000 [7] provides public access to information held by public authorities.
The Act covers any recorded information* that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.
*It should be noted that data will normally be exempt from release under this legislation as it is covered by the data protection legislation.
Recorded Information
This might include but is not limited to information contained in:
• Printed documents
• Computer files
• Letters
• Emails
• Notes
• Photographs
• Messages sent through text or messaging apps
• Sound or video recordings, for example, telephone conversations or CCTV
Recorded information is not limited to official documents, nor is it limited to information you create, so it also covers, for example, letters you receive from members of the public, although there may be a good reason not to release them or to release only parts of the information within documents, for example, you would redact personal data.
Public Authority
Public authorities include:
• Government departments
• Local authorities
• NHS organisations
• State schools
• Police forces
However, the Act does not necessarily cover every organisation that receives public money. For example, it does not cover some charities that receive grants and certain private sector organisations that perform public functions.
Anyone can ask for any information that is held by a public authority. However, this does not mean you are always obliged to provide the information. In some cases, there will be a good reason why you should not make public some or all of the information requested. There are therefore exemptions within the Act which permit public authorities to withhold information in certain circumstances or to refuse to comply with a request. Your FOI team will be able to provide advice on when these exemptions may apply',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 13:21:14',
'modified' => '2024-08-07 13:21:14'
),
(int) 59 => array(
'id' => '3621',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Publishing Information',
'description' => 'As well as responding to requests for information, organisations must publish information proactively. The Freedom of Information Act requires every public authority to have a publication scheme, approved by the Information Commissioner’s Office (ICO), and to publish information covered by the scheme.
The scheme must set out your organisation’s commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.',
'field_order' => '1',
'attachment_id' => '1757',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:21:14',
'modified' => '2024-08-07 13:21:14'
),
(int) 60 => array(
'id' => '3620',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Making a Request',
'description' => 'An organisation has 2 separate duties when responding to requests:
• To tell the applicant whether they hold any information falling within the scope of their request
• To provide that information, unless there is a legitimate reason not to disclose (where an exemption applies)
An organisation normally has 20 working days to respond to a request.
For a request to be valid under the Freedom of Information Act, it must be in writing, but requesters do not have to mention the Act or direct their request to a designated member of staff.
It is good practice to provide the contact details of your freedom of information officer/team (which is on your organisation's website), but you cannot ignore or refuse a request simply because it is addressed to a different member of staff. Any written request to a public authority asking for information is a request for recorded information under the Act.
This doesn't mean you have to treat every enquiry formally as a request under the Act. It will often be most sensible and provide better customer service to deal with it as a normal customer enquiry under your usual customer service procedures.
When a request is received or you are asked how to submit an FOI request, it is important that you follow your organisation's policy and procedure and immediately direct the requests to the relevant team.',
'field_order' => '2',
'attachment_id' => '1756',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:21:14',
'modified' => '2024-08-07 13:21:14'
),
(int) 61 => array(
'id' => '3623',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'paragraph',
'field_label' => 'Key Points',
'description' => 'We all have a legal and professional duty to handle public information in a safe and secure manner
Data security can be broken down into 3 areas: confidentiality, integrity and availability
To make sure you comply with the law, you must know and comply with any information policies, procedures or protocols that your organisation has in place
Make sure information is shared in a secure way and that you have consent to do so where needed. Give individuals an opportunity to check the accuracy of information held to enable any mistakes to be corrected
By following good practice, you can help to ensure that people's information is not put at risk',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
),
(int) 62 => array(
'id' => '3624',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'text-links',
'field_label' => 'Further Information',
'description' => '1. NHS Records Management Code of Practice 2021. <a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">View website</a><br>2. Information Commissioner's Office. Guide to the UK General Data Protection Regulation. London: ICO, 2018. <a href="https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/">View website</a><br>3. The Data Protection Act 2018. London: HMSO, 2018. <a href="https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted">View website</a><br>4. National Data Guardian. The Caldicott Principles. London: NDG, 2020. <a href="https://www.gov.uk/government/publications/the-caldicott-principles">View website</a><br>5. National Data Guardian. National Data Guardian guidance on the appointment of Caldicott Guardians, their role and responsibilities. London: NDG, 2021. <a href="https://www.gov.uk/government/publications/national-data-guardian-guidance-on-the-appointment-of-caldicott-guardians-their-role-and-responsibilities">View guidance</a><br>6. NHS Digital. Guidance for sending secure email (including to patients). <a href="https://digital.nhs.uk/services/nhsmail/guidance-for-sending-secure-email">View website</a><br>7. Freedom of Information Act 2000. London: HMSO, 2000. <a href="https://www.legislation.gov.uk/ukpga/2000/36/contents">View website</a>',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
),
(int) 63 => array(
'id' => '3625',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? It is important to lock your computer or mobile device when you're not using it.',
'description' => 'Choose the correct option',
'field_order' => '0',
'attachment_id' => '1758',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 64 => array(
'id' => '3626',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Someone follows you into your workplace and asks you to hold the door as they have forgotten their access card. Should you stop and challenge them?',
'description' => 'Choose the correct option',
'field_order' => '1',
'attachment_id' => '1759',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 65 => array(
'id' => '3627',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? You are generally allowed to share people's data by using social media such as Facebook, Snapchat, Twitter or LinkedIn, because it is securely stored.',
'description' => 'Choose the correct option',
'field_order' => '2',
'attachment_id' => '1760',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 66 => array(
'id' => '3628',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'description' => 'Is the following statement true or false?
You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'field_order' => '3',
'attachment_id' => '1761',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 67 => array(
'id' => '3629',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Important work-related documents, files or information should always be safely stored in folders that are backed up.',
'description' => 'Choose the correct option',
'field_order' => '4',
'attachment_id' => '1762',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 68 => array(
'id' => '3630',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Only use authorised USB drives or memory cards in work computers or mobile devices.',
'description' => 'Choose the correct option',
'field_order' => '5',
'attachment_id' => '1763',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 69 => array(
'id' => '3631',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Should you include sensitive information in social media posts relating to your work even though the system may allow you to?',
'description' => 'Choose the correct option',
'field_order' => '6',
'attachment_id' => '1764',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 70 => array(
'id' => '3632',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Opening attachments or clicking web links from personal email or social media accounts on work devices can increase the risk of malware being downloaded.',
'description' => 'Choose the correct option',
'field_order' => '7',
'attachment_id' => '1765',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 71 => array(
'id' => '3633',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'multiple-choice',
'field_label' => 'On a video conference from home, what should you ensure is not visible?',
'description' => 'Choose all that apply and select Submit.',
'field_order' => '8',
'attachment_id' => '1766',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Any passwords and key codes","Individual's personal telephone numbers","Clinical correspondance"]',
'field_correct' => '0,1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 72 => array(
'id' => '3634',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Someone in your team nearly lost or mistakenly shared a large quantity of sensitive information. It was a 'near miss'. Should you report it?',
'description' => 'Choose the correct option',
'field_order' => '9',
'attachment_id' => '1767',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No. It won't happen again; your team rarely makes mistakes like this","Yes. improvements to procedures can only be made if they are shared with the right members of staff"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 73 => array(
'id' => '3635',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Which of the following statements on the Data Protection Act 2018 and UK GDPR is correct?',
'description' => 'Choose the correct option',
'field_order' => '10',
'attachment_id' => '1768',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The Act only applies to patient or service user information","Organisations can be fined or face legal action for breaching the principles of the Act","The Act prevents information being shared for health and care purposes","The Act only applies to personal information in digital form","Individuals cannot be fined or face legal action for breaching the principles Act"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 74 => array(
'id' => '3636',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? All individuals have a right to privacy and can make requests to an organisation to access, erase (be forgotten), or rectify their data; or object to its use. An organisation must comply with this request unless they have a valid legal reason not to do so.',
'description' => 'Choose the correct option',
'field_order' => '11',
'attachment_id' => '1769',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 75 => array(
'id' => '3637',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Under UK GDPR, an individual can be held responsible for a data breach.',
'description' => 'Choose the correct option',
'field_order' => '12',
'attachment_id' => '1770',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 76 => array(
'id' => '3638',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement True or False? Sharing information with the right people can be just as important as not disclosing to the wrong person.',
'description' => 'Choose the correct option ',
'field_order' => '13',
'attachment_id' => '1771',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 77 => array(
'id' => '3639',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'When an individual requests information under a Freedom of Information Act, do they have to mention FOIA or direct their request to a designated member of staff?',
'description' => 'Choose the correct option ',
'field_order' => '14',
'attachment_id' => '1772',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Yes","No"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
)
),
'LessonFieldIds' => array(
(int) 0 => '3561',
(int) 1 => '3562',
(int) 2 => '3563',
(int) 3 => '3564',
(int) 4 => '3565',
(int) 5 => '3566',
(int) 6 => '3567',
(int) 7 => '3568',
(int) 8 => '3569',
(int) 9 => '3570',
(int) 10 => '3571',
(int) 11 => '3572',
(int) 12 => '3573',
(int) 13 => '3574',
(int) 14 => '3575',
(int) 15 => '3576',
(int) 16 => '3577',
(int) 17 => '3578',
(int) 18 => '3580',
(int) 19 => '3581',
(int) 20 => '3582',
(int) 21 => '3583',
(int) 22 => '3585',
(int) 23 => '3586',
(int) 24 => '3584',
(int) 25 => '3587',
(int) 26 => '3588',
(int) 27 => '3589',
(int) 28 => '3590',
(int) 29 => '3591',
(int) 30 => '3592',
(int) 31 => '3593',
(int) 32 => '3594',
(int) 33 => '3595',
(int) 34 => '3596',
(int) 35 => '3597',
(int) 36 => '3598',
(int) 37 => '3599',
(int) 38 => '3600',
(int) 39 => '3601',
(int) 40 => '3602',
(int) 41 => '3603',
(int) 42 => '3604',
(int) 43 => '3605',
(int) 44 => '3606',
(int) 45 => '3607',
(int) 46 => '3608',
(int) 47 => '3609',
(int) 48 => '3610',
(int) 49 => '3611',
(int) 50 => '3612',
(int) 51 => '3613',
(int) 52 => '3614',
(int) 53 => '3615',
(int) 54 => '3619',
(int) 55 => '3618',
(int) 56 => '3617',
(int) 57 => '3616',
(int) 58 => '3622',
(int) 59 => '3621',
(int) 60 => '3620',
(int) 61 => '3623',
(int) 62 => '3624',
(int) 63 => '3625',
(int) 64 => '3626',
(int) 65 => '3627',
(int) 66 => '3628',
(int) 67 => '3629',
(int) 68 => '3630',
(int) 69 => '3631',
(int) 70 => '3632',
(int) 71 => '3633',
(int) 72 => '3634',
(int) 73 => '3635',
(int) 74 => '3636',
(int) 75 => '3637',
(int) 76 => '3638',
(int) 77 => '3639'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '122'
$k = (int) 0
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
$thumbnailSrcs = array(
(int) 138 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
(int) 146 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
(int) 497 => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
(int) 715 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
(int) 723 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
(int) 735 => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
(int) 822 => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
(int) 1134 => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
(int) 1139 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
(int) 1147 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
(int) 1152 => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
(int) 1160 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
(int) 1229 => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
(int) 1650 => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
(int) 1722 => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg'
)
$thumbnails = array(
(int) 0 => array(
'Attachment' => array(
'id' => '138',
'record_id' => '30',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x600.png"}',
'active' => '1',
'created' => '2022-12-14 08:14:38'
)
),
(int) 1 => array(
'Attachment' => array(
'id' => '146',
'record_id' => '6',
'type' => 'course',
'created_user_id' => '2',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'mime_type' => 'image/jpeg',
'title' => 'I believe in me',
'alt_text' => 'I believe in me',
'description' => 'Confidence',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg"}',
'active' => '1',
'created' => '2022-12-16 12:04:36'
)
),
(int) 2 => array(
'Attachment' => array(
'id' => '458',
'record_id' => '0',
'type' => '',
'created_user_id' => '1',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Employability-Programmes-Banner',
'alt_text' => 'Employability-Programmes-Banner',
'description' => 'Employability-Programmes-Banner',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x600.jpg"}',
'active' => '1',
'created' => '2023-01-10 12:26:12'
)
),
(int) 3 => array(
'Attachment' => array(
'id' => '468',
'record_id' => '176',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x600.jpg"}',
'active' => '1',
'created' => '2023-01-12 16:05:16'
)
),
(int) 4 => array(
'Attachment' => array(
'id' => '486',
'record_id' => '193',
'type' => 'course_field',
'created_user_id' => '9',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs_x600.jpg"}',
'active' => '1',
'created' => '2023-01-30 08:53:16'
)
),
(int) 5 => array(
'Attachment' => array(
'id' => '497',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop_x600.jpg"}',
'active' => '1',
'created' => '2023-02-10 08:53:51'
)
),
(int) 6 => array(
'Attachment' => array(
'id' => '715',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x600.jpg"}',
'active' => '1',
'created' => '2023-06-02 11:25:28'
)
),
(int) 7 => array(
'Attachment' => array(
'id' => '723',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 10:18:32'
)
),
(int) 8 => array(
'Attachment' => array(
'id' => '735',
'record_id' => '291',
'type' => 'course_field',
'created_user_id' => '15',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Physio2',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 13:58:19'
)
),
(int) 9 => array(
'Attachment' => array(
'id' => '822',
'record_id' => '81',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png"}',
'active' => '1',
'created' => '2023-07-26 09:28:41'
)
),
(int) 10 => array(
'Attachment' => array(
'id' => '1134',
'record_id' => '94',
'type' => 'course',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview_x600.jpg"}',
'active' => '1',
'created' => '2023-10-20 15:05:44'
)
),
(int) 11 => array(
'Attachment' => array(
'id' => '1139',
'record_id' => '414',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x600.jpg"}',
'active' => '1',
'created' => '2023-11-07 12:30:29'
)
),
(int) 12 => array(
'Attachment' => array(
'id' => '1147',
'record_id' => '96',
'type' => 'course',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x600.jpg"}',
'active' => '1',
'created' => '2023-11-08 10:53:20'
)
),
(int) 13 => array(
'Attachment' => array(
'id' => '1152',
'record_id' => '422',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'mime_type' => 'image/webp',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp"}',
'active' => '1',
'created' => '2023-11-09 08:29:11'
)
),
(int) 14 => array(
'Attachment' => array(
'id' => '1160',
'record_id' => '428',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x600.jpg"}',
'active' => '1',
'created' => '2023-11-10 10:22:02'
)
),
(int) 15 => array(
'Attachment' => array(
'id' => '1229',
'record_id' => '436',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x600.jpg"}',
'active' => '1',
'created' => '2024-04-16 11:25:29'
)
),
(int) 16 => array(
'Attachment' => array(
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'description' => 'Data Security Awareness Level 1<br />This e-learning session meets the statutory and mandatory training requirements, compliance and learning outcomes for the:<br />Data Security Awareness Level 1 within the UK Core Skills Training Framework (UK CSTF)<br />Data Security and Protection Toolkit, developed in line with the National Data Guardian data security standards, which your organisation needs to comply with each year',
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'description' => 'This session has been developed for all staff working within the health and social care sector. It covers key learning, which is necessary to understand data security, good record keeping and the relevant laws that govern the use of information.<br /><br />At the end of this session, you should have a good understanding of your individual as well as your organisation's responsibilities in the importance of protecting, or safely sharing, your own and others' data. Effectively practising what you learn will help you and your organisation to comply with data security and protection requirements, standards, your organisation's policies and most importantly with relevant law.<br /><br />There are certain roles within the health and social care sector that will need to have a more detailed understanding of data security, for example those working in information governance (IG). Your organisation will be able to provide you with details of the further training you are required to undertake.',
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'session_length' => '7 minutes',
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'session_length' => '2 minutes',
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'created' => '2024-08-07 13:21:46',
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'course_id' => '122',
'lesson_title' => 'eAssessment',
'description' => 'Welcome to the Data Security Awareness Level 1 eAssessment.<br /><br />To successfully complete this eAssessment, you need to achieve a score of at least 80%.',
'lesson_order' => '9',
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'session_length' => '15 minutes',
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'description' => '- Describe the importance of data security in health and social care
- Outline the steps you must follow to ensure you comply with the law
- Define potential threats to the security of information and how you can avoid or minimise them
- Identify data breaches and how to prevent them
- Outline the principles of good record keeping
- Describe the responsibilities of health and social care organisations under the Freedom of Information Act 2000 and what you can do to support compliance with this law',
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'description' => '• 45 minutes (knowledge chapters)
• 15 minutes (eAssessment)',
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'description' => 'Good information governance underpins good care. People's safety and preferences are supported when the confidentiality of their personal data is maintained, its integrity is protected against loss or damage and the information is accessible by those who are authorised, when they need it.
Everyone who uses health and social care services should be able to trust that their health and care information is adequately protected. People should be assured that those involved in their care, and in running and improving the services, are using such information appropriately and respecting patient choices where required.
By being mindful of good practice when handling information, you can help to ensure that people remain safe and receive the best possible care.
Remember, individuals have certain legal rights with regards to their personal data and organisations have certain legal responsibilities and obligations to comply with when processing personal data. You will learn more about this as we go through the course.
When you are responsible for handling personal data, you must not forget that it's people's information; it should be treated with respect, it's important that people's information is used only in ways they would expect and that it stays safe. In this session, you will learn more about data protection law which makes sure everyone’s data is used properly and legally.
We all have a duty to protect people's personal data in a safe and secure manner and share it appropriately.
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'description' => 'Making sure that people's information is protected and handled securely is something all staff will recognise. We are responsible for ensuring that people's information is only used for the good of health and care, and that it is always protected.
However, the way we manage information impacts the performance of all areas of health and care, and affects all employees. For example, support functions like HR also have a critical role in managing staff records, estates for managing information about the places we work; and commercial for managing contracts.
Staff should familiarise themselves with good records management practice (see Records Management Code of Practice for Health and Social Care [1]), preserving content in line with retention schedules, and following the information lifecycle.
Effective information management enables teams to use their time, resources and expertise effectively to make decisions and to fulfil their roles.
Select the numbers to find out more.',
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'field_label' => 'The Data Protection Act and UK GDPR',
'description' => 'The UK General Data Protection Regulation (UK GDPR) [2] and the Data Protection Act (DPA) 2018 [3] together provide the legal framework for data protection.
Data protection law takes a flexible, risk-based approach which puts the onus on your organisation to think about and justify how and why personal data is used. It sets out the key principles for use of personal data and individual's rights in relation to the personal data your organisation holds about them. It also details your organisation's legal obligations to protect this data.
Everyone is responsible for protecting personal data and ensuring it is handled and used appropriately and in accordance with data protection law and within your organisation's guidance, policies and procedures.
The Information Commissioner’s Office (ICO) regulates and enforces data protection law in the UK. They offer advice and guidance, promote good practice, carry out audits, consider complaints, monitor compliance and take enforcement action, such as issuing fines, where appropriate.',
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'description' => 'In health and care settings, we come into contact with various types of personal data about people. It is important to be able to identify these different types of data so that they can be appropriately protected when they are used and shared.
- Personal data
Under data protection law, personal data is information that relates to a living individual who can be identified (either directly or indirectly) from that information. Examples include name, telephone number and email address.
Your organisation will handle lots of personal data during its day-to-day activities such as the personal data of patients, service users and members of staff.
- Special category data
There is also a type of personal data which under data protection law requires more protection because it is sensitive. This is known as 'special categories of personal data.' These include:
- Personal data revealing - racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership
- Genetic data
- Biometric data (where used for identification purposes, such as fingerprints or facial recognition)
- Data concerning health; a person's sex life; and a person's sexual orientation.
- Confidential information
Confidential information is all information collected for the provision of health and social care services where people can be identified and would expect that it to be kept private. This may include for instance, details about symptoms, diagnosis, treatment, names and addresses. In some instances, it may include staff information. Confidential information is subject to a legal and professional duty of confidentiality.
The general principle is that confidential information should not be shared for purposes other than direct care of the individual. Exceptions to this principle are where the individual has explicitly consented to sharing the information; where sharing information is required by law, or expressly permitted by law; or there is an overriding public interest, such as preventing serious harm.
Confidentiality does not just relate to patients and their health information, there may also be a duty of confidence where an employee discloses information to their employer. It is important to maintain confidentiality of staff records, particularly where this relates to health or payroll information.
Maintaining confidentiality is the responsibility of all staff working in health and care. You should refer to your contract of employment for any confidentiality requirements set out by your employer, your organisation's confidentiality policy, as well as any professional standards if appropriate to your profession.
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'description' => 'Some information is more identifiable than other information. It can range from fully identifiable, to effectively anonymous.
At one end of the range, a person is fully identifiable. But remove some of the information or take other measures (such as replace their name with a code), then it becomes more difficult to identify who that person is.
At the other end of the range, it is not possible to identify who someone is - they are effectively anonymous. The same information may be anonymous in the hands of one recipient, but identifiable in the hands of another as it depends on what other information they have available to them. For example, using someone's initials may allow someone looking after that person to identify them, but it may not mean anything to someone else. It all depends on the context.
What is the difference between pseudonymised and anonymised data?
Pseudonymised data - Pseudonymisation is a security technique used to protect personal data. Pseudonymised data is information which has had identifiers replaced by one or more artificial identifiers, or pseudonyms, such as a hospital number. Pseudonymised data is still considered personal data.
Anonymised data- Truly anonymised information or data cannot identify or re-identify an individual (directly or indirectly), either on its own or when combined with other information. It may be presented as general trends or statistics. Information about small groups of people with rare conditions for example, could potentially allow someone to be identified and so would not be considered anonymous.
Similarly, removing identifiers, such as a name, will reduce the likelihood of the information being immediately identifiable, but it is likely that someone could work out who that person is by looking at the other information available, such as date of birth and address. This means the information is still identifiable and is considered personal data.
In most cases, it may be acceptable and appropriate to publish or share truly anonymous information, but you should check with your information governance team to make sure. It may be that the data could still potentially be reidentified, or that it is corporately sensitive to the organisation.',
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'course_id' => '122',
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'field_label' => 'The Principles of UK GDPR',
'description' => 'Everyone responsible for using personal data has to follow strict rules specified under data protection law. These are known as the ‘data protection principles’, listed below and must be adhered to when you are using and sharing personal data.
Select the numbers for more information on each of the seven principles.',
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'field_choices' => '{"width":500,"annotations":[{"top":83.2188,"left":17,"annotation":"Lawful, Fair and Transparent\n\nEnsure you have a valid legal reason to use people's information.\n\nEnsure that you act in accordance with other laws, such as the common law duty of confidentiality. This means only using information you have received in confidence (such as health and care information) in ways the person would expect, such as for their care. You should speak to your information governance team if you are unsure, or if you are seeking to use the information for other purposes.\n\nYou must use personal information in a way that is fair. This means you must not use the information in a way that is unduly detrimental, unexpected or misleading to the individuals concerned.\n\nYou must be clear, open and honest with people from the start about how you will use their personal data. Your organisation will do this through the transparency (privacy) notice on the organisation's website or via other methods, such as information leaflets."},{"top":19.2188,"left":156,"annotation":"Purpose Limitation\n\nYou must be clear from the outset about the purpose for using the information.\n\nYou can only use the personal data for another purpose where this is compatible with your original purpose, or you get consent, or you have a clear obligation or function set out in law. \n\nYou must inform people if you are going to use their information in a new way. However, exemptions may apply for using personal data for other purposes and you should contact your Information Governance team for advice."},{"top":156.219,"left":145,"annotation":"Data Minimisation\n\nYou must ensure the personal data you are processing is:\n\n- adequate: sufficient to properly fulfil the stated purpose\n- relevant: has a rational link to that purpose\n- not excessive: you do not use more than you need for that purpose. Only use or share the minimum amount of personal data necessary to achieve the intended purpose"},{"top":45.2188,"left":238,"annotation":"Accurate and Kept up to Date\n\n- You should take all reasonable steps to ensure the personal data you hold is not incorrect or misleading\n- You may need to keep the personal data updated, although this will depend on what you are using it for\n- If you discover that personal data is incorrect or misleading, you must take reasonable steps to correct or erase it as soon as possible\n- You must carefully consider any challenges to the accuracy of personal data"},{"top":111.219,"left":237,"annotation":"Storage Limitation\n\n- You must not keep personal data for longer than you need it\n- You need to think about, and be able to justify, how long you keep personal data. This will depend on your purposes for holding the data\n- You should also periodically review the data you hold, and erase it when you no longer need it\n- You must carefully consider any challenges to your retention of data\n- You can keep personal data for longer if you are only keeping it for public interest archiving, scientific or historical research, or statistical purposes\n- You should manage personal data in line with your organisation's records or information management procedures and guidance and the Records Management Code of Practice for Health and Social Care (website link next page)"},{"top":35.2188,"left":388,"annotation":"Security, Integrity and Confidentiality\n\nYou and/or your organisation must ensure that appropriate security measures are in place to protect the personal data held by your organisation or any other third party working on behalf of your organisation.\n\nWhere your organisation is using or sharing personal data which may involve a high risk to individuals, including processing large volumes of health and care information, you will need to carry out a data protection impact assessment (DPIA) to identify and explain how you are managing those risks. \n\nSee your local organisation's guidance on carrying out data protection impact assessments as it may only be certain members of staff who are allocated responsibility and expected to do this."},{"top":176.219,"left":392,"annotation":"Accounted for (Accountability Principle)\n\nThe accountability principle requires your organisation to take responsibility for what you do with personal data and how you comply with the other principles.\n\nYou can support this by reading and understanding your local data protection and security policies and procedures.\n\nYou and your organisation must have appropriate measures and records in place to be able to demonstrate your compliance for example, by conducting data protection impact assessments (DPIAs) and keeping record of where and how you process personal data."}]}',
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'id' => '3569',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'text-links',
'field_label' => '',
'description' => '<a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">https://transform.england.nhs.uk/information-governance/guidance/records-management-code/</a>',
'field_order' => '6',
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(int) 9 => array(
'id' => '3570',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'The Rights of Individuals',
'description' => 'e aware of your responsibilities for protecting people's information, using it with the principles at the heart of your approach and respect individuals' rights to privacy.
INFORMED
An individual has the right to be informed of whether their personal data is being used, what it is being used for and who it may be shared with. An organisation must inform the individual if it is using their personal data.
This is done in health and care by publishing privacy notices, information leaflets and similar to cover all uses of data by an organisation.
ACCESS
An individual has the right to ask an organisation if they are using or storing their personal data and to ask them for copies of their information, verbally or in writing. This is commonly known as making a subject access request (SAR).
This is commonly exercised in health and care, both by people using services and by staff.
RECTIFICATION
Individuals can challenge the factual accuracy of personal information held about them by an organisation, and ask for it to be corrected or deleted. If their information is incomplete, they can ask for the organisation to complete it by adding more details.
ERASURE
Individuals can ask an organisation to delete information about them, and in some circumstances, it must then do so. This is also known as the right to be forgotten but it rarely applies to information held by health and care organisations.
RESTRICTION
Individuals have the right to request restriction or limitation of the use of their personal data in certain circumstances.
This right is closely linked to rights to challenge the accuracy of data and to object to its use. This can occasionally apply to health and care data.
DATA PORTABILITY
In certain circumstances where an individual provides their personal data directly to an organisation, they have the right to request their personal data from an organisation in a common format.
They also have the right to ask an organisation to transfer their information to another organisation.
This rarely applies to information held by health and care organisations.
OBJECT
An individual has the right to object to the use of their personal data in some circumstances. If an organisation agrees to their objection, it must stop using their data for that purpose unless it can give strong and legitimate reasons to continue using their data despite the individual's objections.
This can sometimes apply to health and care data but it is the common law duty of confidentiality that is often more applicable where an individual is unhappy that their health and care data is used. You should speak to your information governance team for advice in this instance.
AUTOMATED DECISION MAKING AND PROFILING
In many circumstances, an individual has a right to prevent automated decision making. This is where automatic decisions that have a significant impact on the individual's life, are made for example, without people being involved.
It is unlikely that this is currently applicable to data used by health and care organisations, but it may become more common in the future as the use of artificial intelligence grows.
RAISE A CONCERN
An individual can tell an organisation or the Information Commissioner's Office (ICO) if they are concerned about how the organisation is using their data.
If you are approached by someone who wishes to exercise any of these rights, you should notify the relevant person or team in your organisation who has the necessary expertise to handle these requests as per your organisation's policy and procedures. This will typically be the Data Protection Officer (DPO) or Information Governance (IG) team.
',
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(int) 10 => array(
'id' => '3571',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Keeping Data Secure',
'description' => '',
'field_order' => '0',
'attachment_id' => '1723',
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'attachment_pos' => '0',
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(int) 11 => array(
'id' => '3572',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'The Value of Data',
'description' => 'Poor data protection, information management and security can cause personal, social and reputational damage. You could potentially be held personally accountable for a major breach and be faced with disciplinary action as a result.
What are Personal Data Breaches?
Personal data breaches are breaches of security which lead to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
A personal data breach isn't always as a result of a cyber attack on a system but can also be failure to put in place appropriate technical and organisational measures to protect the confidentiality, integrity or availability of personal data.
Examples can include:
- Unauthorised access by third party
- Deliberate or accidental action (or inaction)
- Sending personal data to an incorrect recipient
- Mobile devices containing personal data being lost or stolen
- Alteration of personal data without permission
- Loss of availability of personal data
What Steps can you take to Avoid such Breaches?
You can take the following steps to avoid breaches:
• Read and comply with your organisation's policies on:
- Data protection
- Records management
- Security management
• Complete relevant training and put your learning into practice
• Apply core data protection, security, records management and confidentiality principles in your day-to-day processing of data
• Use relevant best practice guidance
• Assess the risks of your data use by completing a data protection impact assessment (DPIA)
• Use relevant best practice guidance
',
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(int) 12 => array(
'id' => '3573',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'image-bullets',
'field_label' => 'Data Security',
'description' => 'Data security can be broken down into three areas:',
'field_order' => '2',
'attachment_id' => '1725',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => '["Confidentiality","Integrity","Availability"]',
'field_correct' => null,
'show_correct' => '0',
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),
(int) 13 => array(
'id' => '3574',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Confidentiality',
'description' => 'Confidentiality is about privacy and ensuring that information is only accessible to those who have a legitimate reason to see it.
It would be unacceptable for a perfect stranger to be able to access sensitive information by walking into an office and reading files stored there, or by simply lifting the lid on a laptop and switching it on.
This is why sensitive files should be securely locked away, and laptops and other devices should be protected with security measures such as encryption. This is also why you should only use devices that are authorised by your organisation.
',
'field_order' => '3',
'attachment_id' => '1726',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'modified' => '2024-08-07 12:27:14'
),
(int) 14 => array(
'id' => '3575',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Integrity',
'description' => 'Integrity is about information being accurate, up-to-date and reliable. Unauthorised or accidental alteration or loss of data can have serious consequences. Systems will often log all user actions to help protect the integrity of people's information.
',
'field_order' => '4',
'attachment_id' => '1727',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'created' => '2024-08-07 12:27:14',
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),
(int) 15 => array(
'id' => '3576',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Availability',
'description' => 'Availability is about information being there when it is needed: to support care, to pay staff wages, or for any other legitimate purpose. Systems must be protected from cyber attack and accidental damage.
',
'field_order' => '5',
'attachment_id' => '1728',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'active' => '1',
'created' => '2024-08-07 12:27:14',
'modified' => '2024-08-07 12:27:14'
),
(int) 16 => array(
'id' => '3577',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Jane has an accident while decorating her flat and falls badly, hurting her leg. She calls an ambulance. The paramedics ask Jane for her name and address and ask her about her injury. They can see that she is in pain and ask if she is allergic to any medications. She isn't sure.
The paramedics use their tablet device to look up Jane's Summary Care Record (SCR) as their role allows them to access details of her medical history. An SCR is an electronic record of people's information that is sourced from their GP record. As a minimum, it contains details of current medications, allergies and adverse reactions and the person's name, address, date of birth and NHS number.
By accessing Jane's record, the paramedics can see that Jane is actually allergic to morphine, so they administer an alternative pain relief while she is driven to hospital, where she is treated for her injuries.
Let's see how confidentiality, integrity and availability apply to the scenario.
Confidentiality
The paramedics used their tablet device to look up Jane’s SCR which gives details of her medical history. Because they are paramedics, the system permits them to access Jane’s record, a non-qualified person would not be able to see this level of information about Jane.
Integrity
By accessing Jane’s record, the paramedics can see that Jane is allergic to morphine, so they administer an alternative pain relief. The record is up-to-date and accurate, showing the last person who updated the record with the allergy information and the time of the update. Jane is driven to hospital, where she is treated for her injuries.
Availability
In this case, the availability of accurate and up-to-date information at the point it is needed has had a direct impact on individual care.
',
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(int) 17 => array(
'id' => '3578',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Social Engineering',
'description' => 'Social engineering involves those who want to steal data, such as health and care records, either digital or physical, by using tricks or deception to manipulate people into giving access to that data and other valuable information.
This component is a flipcard comprised of flippable cards containing display image. Select the front face image to flip to the back face of these card to display associated text.
Criminals will often take weeks and months getting to know a place before even coming through the door or making a phone call.
Select all the images to view ways criminals might gain your trust.',
'field_order' => '0',
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'field_choices' => '{"width":500,"annotations":[{"top":101.25,"left":168,"annotation":"Preparation\n \nTheir preparation might include finding your organisation’s phone list or organisation chart and researching employees on social networking sites, like LinkedIn or Facebook.\n \nThe goal is always to gain the trust of one or more employees, though a variety of means."},{"top":93.25,"left":387,"annotation":"In the office\n\n'Can you hold the door for me? I don’t have my key/access card on me.’\n\nHow often have you heard that in your building? Although the person asking may not seem suspicious, this is a very common tactic used by fraudsters."},{"top":301.25,"left":126,"annotation":"On the phone\n\nA social engineer might call and pretend to be a fellow employee, for example from your ICT department or provider, or a trusted outside authority, such as the police or an auditor."},{"top":211.25,"left":298,"annotation":"Online\n\nSocial networking and new apps and sites opened a whole door for more social engineering scams. However, email is still the most common method which is covered later.\n\nOnline quizzes may encourage you to reveal more information about yourself for fun. This includes revealing your favourite colour or holiday destination as they were commonly used as password reset questions."}]}',
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(int) 18 => array(
'id' => '3580',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'There are examples of many people being scammed by criminals pretending to be calling from a call centre.
For example, they may say they are calling about an online order you’ve made. If you’re expecting a delivery, it is easy to be taken in.
The criminal may already have a lot of information about you and ask you to confirm additional details about your online account, so that the order is not delayed.
If they have your email address, they may try to get you to click on a malicious link in an email they send you.',
'field_order' => '1',
'attachment_id' => '1731',
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'external_thumb_src' => '',
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(int) 19 => array(
'id' => '3581',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Example',
'description' => 'Hi. This is Mike from the ICT department. How are you?
Hi Mike. I’m fine.
We are doing some urgent updates today on the system. Can you confirm your full name so I can bring up your details?
It’s Georgina Jenkins here. I didn’t realise we had an update today.
We had a few problems last night and now need to do some urgent work which may affect your access. Can you confirm your username and password so I can make sure these are transferred when we carry out the urgent update.
Oh, of course, it’s...
Would you disclose your username, password, email addresses or other details about where you work?
Your line manager, ICT department or provider already know a lot about you and will not need to ask these types of questions.',
'field_order' => '2',
'attachment_id' => '1732',
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(int) 20 => array(
'id' => '3582',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider.
For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC.
They may ask you to disclose your username, password, email address or other details about where you work.',
'field_order' => '3',
'attachment_id' => '1733',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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),
(int) 21 => array(
'id' => '3583',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider. For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC. They may ask you to disclose your username, password, email address or other details about where you work.',
'description' => 'Revealing any information about your organisation on social media can be valuable to a fraudster.',
'field_order' => '4',
'attachment_id' => null,
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'attachment_pos' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 22 => array(
'id' => '3584',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Hola! it’s holiday time again in 24 hours. Can you do me a favour? I forgot to update Jane Smith’s record – you know my password, don’t you?
No I don’t. Can you send it to me?
It’s Katie2011.
Got it. Haha! I do that with my passwords too – name them after my kids' names.
',
'field_order' => '7',
'attachment_id' => '1734',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 23 => array(
'id' => '3585',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'It’s the office move day today so we’re having to use these stupid passes and door entry codes everywhere.
The amount of codes I have to remember these days is crazy - mine are all the same anyway!
Having to sort out all this funding today - we’ve just been awarded £1m to cut our waiting times. So guess what? I can sign off up to £50 000 now!
',
'field_order' => '5',
'attachment_id' => '1735',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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),
(int) 24 => array(
'id' => '3586',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'I can’t get in the office – can you pass me your door code?
Sure, it’s 12345.',
'field_order' => '6',
'attachment_id' => '1736',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
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),
(int) 25 => array(
'id' => '3587',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'A criminal reading the posts will gain vital intelligence about how the organisation's processes work.',
'description' => 'What Information Could a Criminal get?
• Find out where Sandra's new office is by searching her organisation's website, then aligning the social worker’s online pictures to that office
• Find out the dates of when Sandra will be on holiday and when her house will be vacant
• Find out children's names and birthdates to work out passwords
What Could a Criminal do with this Information?
• Gain access to Sandra's office using the door entry code
• Burgle Sandra's house when she is on holiday
• Install malicious software that corrupts data or prevents the organisation using it until they pay a ransom
• Gain access to data to sell on to other criminals
• Attempt to authorise one or more £50 000 transactions
• Attempt to create a new referral to claim a personal budget
• Access bank account details listed in the system, to steal a service user’s money',
'field_order' => '8',
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'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 26 => array(
'id' => '3588',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Email',
'description' => 'Email can be the most efficient option for exchanging information securely but, as with all forms of information transfer, there are risks. Hackers and criminals sometimes use unsolicited emails that contain attachments or links to try to trick people into providing access to information. This type of threat is known as phishing.
Select the numbers to find out more information.',
'field_order' => '9',
'attachment_id' => '1737',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":141.219,"left":108,"annotation":"Click on a link\n\nClick on a link that will take you to a website that looks genuine and enter sensitive or financial information about yourself, your organisation or the people who use its services."},{"top":45.2188,"left":345,"annotation":"Open an attachment\n\nOpen an attachment that runs malicious code on your computer, giving an attacker full access to all data and systems that you can normally access."},{"top":106.219,"left":448,"annotation":"Unknowingly install malware\n\nSome malware can enable the hacker to steal data from your computer or your organisation’s network. Other types of malware might lock all your files and lead to your organisation being asked to pay a ransom to unlock them."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 27 => array(
'id' => '3589',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'If you receive a request from a supposed colleague asking for login details or sensitive or financial information, or any information about the people using your service, you should always double-check the request by contacting the colleague by another method, such as by calling them.
Equally, if you receive an unsolicited email that contains attachments or links that you have not asked for, do not open them.
Remain vigilant and report the suspicious email to your line manager, ICT department or provider.
Never give your login details to anyone.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 28 => array(
'id' => '3590',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Phishing',
'description' => 'Phishing is by far the biggest and easiest form of social engineering.
Criminals use phishing emails and websites to scam people on a regular basis. They are hoping that you will click on fake links to sites or open attachments so that they can steal data or install malicious software.
• Aim of Phishing
- The aim of phishing emails is to force users to make a mistake for, example, by imitating a legitimate company’s emails or by creating a time-limited or pressurised situation.
• Do not Install Software
- Phishing email attachments or websites might ask you to enter personal information or a password, or they could start downloading and installing malware.
- Do not install any new software unless you are advised to do so by your line manager, ICT department or provider.
- Think – is someone trying to extract or extort information from you?
• Contact your ICT Department or Provider
You must contact your manager and ICT department or provider for advice immediately if you:
- Are unsure about an email or think that this may be happening to you
- Have clicked on a phishing link or visited a phishing website
',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 29 => array(
'id' => '3591',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'There are warning signs that your email might be from a phisher or fraudster.',
'description' => 'Select the numbers to find out more information.',
'field_order' => '12',
'attachment_id' => '1738',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":3.03125,"left":37,"annotation":"Sender\n\nHovering over the 'From' column is a simple way to check if an email is legitimate or not.\n\nIs the email from a person or organisation you recognise? A quick online search can bring up genuine email domain names such as @nhs.net or @xxx.gov.uk."},{"top":28.0312,"left":138,"annotation":"Subject\n\nIs the subject relevant to something that you are actually working on or is it in any way relevant to you? If not, alarm bells should start ringing.\n\nHowever, it may also be that the sender has incorrectly addressed the email."},{"top":14.0312,"left":216,"annotation":"Addressees\n\nCheck the address fields ‘To’ and ‘CC’, to see where the email has been sent.\n\nIf the fields contain multiple addressees (sometimes it can be 10s or even 100s), it is likely that the sender is ‘spamming’ potential targets and hoping to catch someone out. Don’t be that person."},{"top":42.0312,"left":71,"annotation":"Suspicious attachments\n\nIf a source, for example your bank, does not normally send you attachments, but then sends an email with an attachment, this may be evidence of spam."},{"top":87.0312,"left":318,"annotation":"Spelling, punctuation and incorrect grammar\n\nMany hackers misspell words and use bad grammar on purpose. Emails written in bulk may have visible errors or content that doesn’t make sense."},{"top":90.0312,"left":393,"annotation":"Links\n\nIf an email has provided you with some links and instructed you to click them, check it is a legitimate website link, also known as a URL.\n\nHover your mouse over any URLs that the email is trying to persuade you to visit, to make sure that they are legitimate."},{"top":129.031,"left":378,"annotation":"Requesting personal information\n\nA common tactic of spam emails is to alert you that you must provide or update personal information, including bank account details or an account password.\n \nYou will never legitimately be asked to provide your email login details, such as your password, by a genuine ICT department or service."},{"top":186.031,"left":243,"annotation":"What do I do if I receive a phishing email?\n\nDo not reply.\n \nSelect the email, right-click it and mark it as junk.\n \nInform your line manager, local ICT department or service provider and they will advise on how you can block further emails from being received."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 30 => array(
'id' => '3592',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Macros and Malware',
'description' => 'Select the numbers for more information.',
'field_order' => '13',
'attachment_id' => '1739',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":90.6406,"left":128,"annotation":"Macros\n\nMacros are a series of actions that a program such as Microsoft Excel may perform to work out some formulas. Your computer will disable macros by default because they can be programmed to install malware.\n\nAlways be vigilant when enabling macros.\n \nDo you trust the source of the document?"},{"top":155.641,"left":370,"annotation":"Malware\n\nMalware can reside on your computer and avoid detection, making it easier for someone to be active on your system without you noticing.\n\nTo protect your organisation from this type of threat, your ICT department or provider will ensure that you have up-to-date antivirus software installed.\n \nMalware can make computers run slowly or perform in unusual ways.\n \nIf you suspect that your computer is not performing as it normally does, contact your line manager, ICT department or provider for help."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 31 => array(
'id' => '3593',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Good Practice',
'description' => 'Select the numbers for more information.',
'field_order' => '14',
'attachment_id' => '1740',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":111.75,"left":169,"annotation":"Untrusted websites\n\nBe vigilant when you visit a website that is declared ‘untrusted’.\n\nIf a web browser states that you are about to enter an untrusted site, be very careful. It could be a fake phishing website that has been made to look genuine.\n \nA browser may display a red padlock or a warning message stating your connection is not private."},{"top":78.75,"left":414,"annotation":"Passwords\n\nIt is important to use strong passwords on all of your devices to prevent unauthorised access. You should also use different passwords for each account.\n \nCreating strong passwords doesn’t need to be a daunting task if you follow some simple guidelines.\n \nThe National Cyber Security Centre (NCSC) has a range of guidance on good password management.\n \nConsider the use of a free password manager, too. Again, the NCSC has detailed guidance on what to look for - a link to NCSC can be found in Resources."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 32 => array(
'id' => '3594',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Understanding your Environment',
'description' => 'Using your home internet connection, your workplace Wi-Fi connection and your phone’s personal hotspot should be password protected.
Security measures
• Change default passwords
• Use encryption - WPA2 is a type of encryption used to secure the vast majority of Wi-Fi networks
• Use password managers
• Disable auto connect to unknown Wi-Fi networks
• Update phones and devices with latest patches
The environment where you access information is also important. For example, Wi-Fi hotspots in public places such as cafes, fast food chains, public transport, people's homes, hotels and shops are not secure.',
'field_order' => '15',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 33 => array(
'id' => '3595',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Staying safe online
• Passwords protect your device
• Use personal hotspot for internet access
• Keep belongings close by
• Do not assume Wi-Fi hotspots are secure
• Sit where you are not overlooked or use a privacy screen on your laptop - back against the wall is best
• Keep paperwork or documents to a minimum
•Do not discuss confidential data on the phone where you may be overheard
Remember to keep secure and be vigilant at all times.',
'field_order' => '16',
'attachment_id' => '1741',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 34 => array(
'id' => '3596',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Cloud Storage',
'description' => 'It can be the case that although the storage systems you use at home may be similar to those in your workplace, be aware of the different arrangements with regards to data security and protection. Check your local policies, or seek advice from your organisation's IT service desk or IG/data security contact.',
'field_order' => '17',
'attachment_id' => null,
'external_media_src' => null,
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'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 35 => array(
'id' => '3597',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Devices',
'description' => 'A number of simple measures can help you to stay safe online.
You should ensure your device is kept up-to-date particularly with any security updates.
You should lock your device as soon as you stop using it. All mobile phones, laptops, PCs and tablets whether personal or not, should have a password set. If you see a colleague’s device open and unlocked, lock it for them and gently remind them to do so in future. This also applies to corporate mobile devices – activate the lock function so that a password or code is needed to unlock them.
Tip: Press the Windows key + L on your keyboard to quickly lock your laptop or PC.',
'field_order' => '18',
'attachment_id' => '1742',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 36 => array(
'id' => '3598',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Do not use unauthorised USB drives and mobile devices and avoid plugging in any non-approved devices to charge via USB cable. A private mobile phone is effectively a large USB storage device and may contain malware.',
'description' => 'Many organisations have policies about using USB drives, such as only using encrypted drives. Make sure you understand and follow your organisation's rules.
Using untrusted USB drives on your work computer can introduce malicious software and allow an attacker access to your network. Similarly, using trusted USB devices on public computers can cause a data breach. If you are unsure, ask your line manager or IT department.',
'field_order' => '19',
'attachment_id' => '1743',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 37 => array(
'id' => '3599',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Disposal of Information',
'description' => 'We have to be careful when disposing of any information. Much of the data that health and care organisations create and use is classed as official in the eyes of the government.
USB drives and other digital storage media should be returned to your IT department for secure erasure, and paper records should be put into confidential waste bins or shredded.',
'field_order' => '20',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 38 => array(
'id' => '3600',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Clear Desk Policy',
'description' => 'Most organisations now have a clear desk policy or equivalent guidance which includes working from home and you need to be aware of this.
Do not leave information such as documents that identify someone or financial details in unsecure locations
Having a clear desk ensures that you are not potentially leaving sensitive information lying around, raising the risk of a breach
A clear desk policy reduces the risk of data loss by ensuring no confidential or commercial information is left unattended throughout the workplace',
'field_order' => '21',
'attachment_id' => '1744',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 39 => array(
'id' => '3601',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Home Working',
'description' => 'More of us are working from home on a regular basis. Are you aware of the data security and protection issues?
Select the numbers below to find out more.',
'field_order' => '22',
'attachment_id' => '1745',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":173.25,"left":144,"annotation":"Your workspace\n\nYour kitchen table could be your office, be mindful of sensitive work conversations in shared household spaces."},{"top":152.25,"left":346,"annotation":"Being vigilant\n\nAt home we can sometimes drop our defences and forget that we should treat our home workspaces as much as possible like work."},{"top":41.25,"left":371,"annotation":"Video calls\n\nYour working environment will be visible. For example, notice boards with sensitive information such as bank statements, login details to personal accounts and clinic appointment letters.\n\nYou should consider blurring your background in a video call or using a fake background effect. This will also help to protect the privacy of those who you live with."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 40 => array(
'id' => '3602',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Confidentiality and Sharing Information',
'description' => 'Confidential data is all data collected for the provision of health and social care services where people can be identified and would expect it to be kept private. This may include details about symptoms, diagnosis, treatment, names and addresses (this applies whether they are alive or deceased). In some instances, it may include staff information.
Under the common law duty of confidentiality, confidential information can be used or shared further with the consent of the individual. This consent can be implied (in relation to sharing for direct care) or expressly given.
Where this is not possible or appropriate, decisions on whether or not confidential data can be shared for purposes beyond individual care should be made by senior staff. This could be, for example, your Information Governance (IG) lead, Caldicott Guardian, your manager or someone in your organisation who has responsibility for data protection. These decisions should be documented.',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:59:31',
'modified' => '2024-08-07 12:59:31'
),
(int) 41 => array(
'id' => '3603',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'image-hotspot',
'field_label' => 'The Caldicott Principles',
'description' => 'Before using confidential information, you should consider the Caldicott Principles [4]. The Caldicott Principles are intended to guide organisations on the use of confidential information within health and social care organisations and when such information is shared with other organisations or individuals. They apply to all data collected for the provision of health and social care services, where people can be identified and would expect that the data be kept private.
Caldicott Guardians are senior people within an organisation who protect the confidentiality of people's information by considering the ethical and legal aspects of data sharing. They play a vital role in ensuring that health and social care data is used responsibly to support the delivery of better care. Previously, only NHS organisations and local authorities were required to have a Caldicott Guardian.
The National Data Guardian released guidance in August 2021 that all of the following organisations that process confidential information of patients and service users should appoint a Caldicott Guardian: public bodies exercising functions that relate to the health service, adult social care or adult career support in England, as well as other organisations providing services as part of the publicly funded health service, adult social care, or adult carer support [5]. It is good practice for any organisation using health and care data to appoint a Caldicott Guardian, even if they are not required to.',
'field_order' => '1',
'attachment_id' => '1746',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":13.8906,"left":106,"annotation":"Every proposed use or transfer of confidential information should be clearly defined, scrutinised and documented, with continuing uses regularly reviewed by an appropriate guardian."},{"top":7.89062,"left":211,"annotation":"Confidential information should not be included unless it is necessary for the specified purpose(s) for which the information is used or accessed. The need to identify individuals should be considered at each stage of satisfying the purpose(s) and alternatives used where possible."},{"top":6.89062,"left":329,"annotation":"Where use of confidential information is considered to be necessary, each item of information must be justified so that only the minimum amount of confidential information is included as necessary for a given function."},{"top":11.8906,"left":438,"annotation":"Only those who need access to confidential information should have access to it, and then only to the items that they need to see. This may mean introducing access controls or splitting information flows where one flow is used for several purposes."},{"top":173.891,"left":50,"annotation":"Action should be taken to ensure that all those handling confidential information understand their responsibilities and obligations to respect people's confidentiality."},{"top":173.891,"left":171,"annotation":"Every use of confidential information must be lawful. All those handling confidential information are responsible for ensuring that their use of and access to that information complies with legal requirements set out in statute and under the common law."},{"top":173.891,"left":281,"annotation":"Health and social care professionals should have the confidence to share confidential information in the best interests of patients and service users people using their services within the framework set out by these principles. They should be supported by the policies of their employers, regulators and professional bodies."},{"top":180.891,"left":376,"annotation":"A range of steps should be taken to ensure there are no surprises, so that people have clear expectations about how and why their confidential information is used, and what choices they have about this. These steps will vary depending on the use: as a minimum, this should include providing accessible, relevant and appropriate information - in some cases, greater engagement will be required."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 12:59:31',
'modified' => '2024-08-07 12:59:31'
),
(int) 42 => array(
'id' => '3604',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'media-field',
'field_label' => 'Informing People',
'description' => 'People will not expect health and care professionals to look at their health records unless those professionals are involved in their care.
Wherever possible, you should inform people that you are accessing and using their information and the reason for doing so. There are specific techniques that you should use.
Explain
Clearly explain to people how you will use their information and point them to additional information if they ask for it. For example, on your organisation's website, in a leaflet or on a poster, or verbally when you see the person where appropriate.
Choices
Let people know what choices they have in relation to how their information is used and tell them whether that choice will affect the services offered to them. For example, it may not be possible to provide some services without being able to access their information.
If people are offered a choice, then it must be genuine and that choice should be respected, as and where appropriate.
Meet Expectations
Only use personal data in ways that people would reasonably expect. If people feel that their information may be used in unexpected ways or for purposes they may not support, this greatly undermines the relationship of trust.
The effect may be to deter people from seeking treatment, or, when seeking treatment, to only disclose partial or false details, thereby denying health and care providers the information they need to deliver safe and effective care.',
'field_order' => '2',
'attachment_id' => '1747',
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(int) 43 => array(
'id' => '3605',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Individual Care',
'description' => 'In line with the seventh Caldicott principle, sharing information with the right people can be just as important as not disclosing to the wrong person.
You have a legal duty to share the information:
• If it will assist in the care or treatment of an individual concerned and
• It is reasonable to believe that the individual concerned understands the reason for sharing
Check
Check that the individual understands what information will be shared and has no concerns.
Data Protection
Ensure that the data protection, record keeping and security best practice (covered elsewhere in this session) are met.
Respect Objections
Normally, if the individual objects to any proposed information sharing, you must respect their objection even if it undermines or prevents care provision.
Your Caldicott Guardian, IG lead, your manager or someone in your organisation who has responsibility for data protection will be able to advise on what to do in these circumstances.
',
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'course_id' => '122',
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'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Secondary Care',
'description' => 'Consent is not always needed to share personal information for purposes other than individual care, such as planning and research as there are other legal gateways which permit data to be used for the purposes explained above.
Public Interest
This includes times where sharing personal information can be justified in the public interest including where there is a risk of serious harm to someone. If there is a risk of immediate harm to an individual, and you cannot find an appropriate person with whom to discuss the information request, you should share the information.
At the first opportunity afterward, you should inform the person responsible for IG in your organisation so they can follow-up the legal basis for sharing and document it.',
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'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'The National Data Opt-Out',
'description' => 'A national data opt out has been introduced to allow people to choose whether their confidential information is used for research and planning purposes. Health and care organisations must comply with this policy.
In practical terms, this means that people can register their national data opt-out online, through a national telephone service or through the NHS App. People can also change their national data opt-out choice at any time.',
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'id' => '3608',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Data Breaches',
'description' => 'he UK GDPR introduces a duty on all organisations to report personal data breaches that have a significant impact on people to the ICO within 72 hours. A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data.
There are three different types of personal data breaches.
Confidentiality Breach
A confidentiality breach is where there is an unauthorised or accidental disclosure of, or access to, personal data. This is also a criminal offence under UK law.
Examples include:
• Names and email addresses of 500 survey respondents are sent by email to the wrong supplier
• Unencrypted portable devices containing dataset extracts, which include details of hospital admissions are stolen from a research office
• An IT services firm has been contracted to archive and store customer records. The IT firm detects an attack on its network that results in personal data about customers being unlawfully accessed
• An employee file containing references and sickness records is left on public transport
Integrity Breach
An integrity breach is where there is an unauthorised or accidental alteration of personal data.
Examples include:
• An authorised user of a system modifies the profiles and access controls of other users without permission
• An analyst with authorised access to a dataset containing personal data makes additional copies of the dataset without applying robust version control procedures
Availability Breach
An availability breach is where there is an accidental or unauthorised loss of access to, or destruction of, personal data.
Examples include:
• Records destroyed earlier than scheduled because the list for destruction said 2012 instead of 2021
• Records misfiled in wrong person's record so not available when providing care
• The decryption key to securely encrypted personal data has been lost rendering the data unavailable until it is restored from a backup
• An operating system vulnerability is exploited by a ransomware attack, which results in personal data being encrypted for several days until the issue is resolved',
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'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Cyber and Non-Cyber Incidents',
'description' => 'The ICO has provided further guidance on the types of incidents that may involve a breach of personal data.
Cyber incidents
• Brute force
• Cryptographic flaw
• Denial of service
• Hardware and software misconfiguration
• Malware
• Phishing
• Ransomware
• Unauthorised access
Non-cyber incidents
• Alteration of personal data
• Data emailed to the incorrect recipient
• Wrong person's information shown in online portal
• Failure to redact (remove or obscure sensitive information from view within a document)
• Unsecure disposal of paperwork
• Loss and theft of information left in an insecure location
• Verbal disclosure of personal data
• Failure to use bcc
Imagine the risk involved in making an important decision about a person’s care if his or her record was no longer available, was wrong or incomplete or if someone had tampered with it. Security incidents can lead to serious personal data breaches which can impact the care and treatment people receive.
Imagine a person's care being adversely affected either by the lack of availability or alteration of a connected medical device.
',
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'course_id' => '122',
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'field_label' => 'Postal Breaches',
'description' => 'Certain procedures can help to reduce the risk of data breaches when sending information by post, email, telephone and other means.
Consider the different ways in which breaches and incidents can be avoided by remaining vigilant and aware of your personal responsibility.
Miss Broom is waiting to receive information from her social worker. She opens her post one morning and finds that, as well as her own letter, the envelope contains two further letters addressed to other people.
Miss Broom contacts the organisation and tells an administrative officer about the letters.
The organisation's IG lead telephones Miss Broom to apologise for the error and asks her to keep the letters safe while arrangements are made for someone to collect them.
The organisation writes a formal apology to Miss Broom and to the two individuals about whom she received letters.
Both individuals were deeply concerned that Miss Broom, who they did not know, now knew important information about them. One of them wrote to their local paper about the breach.
Senior staff in the local authority spent the next two weeks responding to media queries about the number of breaches that the organisation had experienced.
The other individual, who had suffered from a similar breach the previous year, instructed his solicitor to bring legal proceedings against the local authority.
Make sure that all correspondence containing personal data is always addressed to a named person, not to a department, a unit or an organisation.
If the information contained in a letter includes more than basic clinical information, for example, appointment details, consider sending it by recorded or tracked delivery.
Recorded Delivery
You should assess the risks of posting paper records which include personal data and use this method only where it is absolutely necessary, secure and appropriate to do so. Consider using tracked or recorded delivery. Take special care when sending large amounts of information, for example, case notes or care records on paper, encrypted disk or other media.
Send these by tracked or recorded post or by NHS courier to ensure that such information is only seen by the authorised recipients. In some circumstances, you should obtain a receipt as proof of delivery, for example, when sending care records to a solicitor.
Approved Packaging
Only send case notes and other bulky material in robust, approved packaging, never in dustbin sacks, carrier bags or other containers.
Don’t leave the packages unattended unless they are securely stored, when waiting for collection.
Make certain that the packages are taken and transported by the approved carrier.
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'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Email Breaches',
'description' => 'Email is increasingly becoming the preferred method for exchanging information, but as with other forms of communication, there are risks.
Mr Foster has recently been diagnosed with depression and has joined a support group to help him through this care.
He has just received his monthly email and noticed the names and email addresses of more than 500 people.
The organisation undertakes an investigation and finds that a new member of staff had sent out the email.
Everyone who received the email could identify who was a member of the depression support group.
The investigations found that all existing staff members involved in sending out emails knew what to do but had not supervised the new member of staff.
',
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(int) 50 => array(
'id' => '3612',
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'field_type' => 'image-hotspot',
'field_label' => 'Your organisation will have guidance on sending secure emails. If you are an NHSmail user, you can go to the NHSmail portal to access guidance about sending emails securely [6].',
'description' => 'Select the numbers to find out more information.',
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'field_choices' => '{"width":500,"annotations":[{"top":133.672,"left":36,"annotation":"Check with your line manager whether it is acceptable to send information in this way."},{"top":132.672,"left":125,"annotation":"Confirm the accuracy of the email addresses for all intended recipients, sending test emails if you are unsure.\n\nBe aware that autofill functions may sometimes add an incorrect recipient with a similar name."},{"top":141.672,"left":243,"annotation":"Check that everyone on the copy list has a genuine ‘need to know’ the information you are to send."},{"top":131.672,"left":364,"annotation":"Health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.\n\nIf you are unsure of what to do, ask your line manager, ICT department or provider for advice."},{"top":131.672,"left":461,"annotation":"Where an email needs to be sent to an unsecured email address, check whether this is at the request of a service user who understands and accepts the risks.\n \nConsider whether it would be more appropriate to encrypt the email yourself."}]}',
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'id' => '3613',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Video Conference and Telephone Breaches',
'description' => 'If a request for information is made by phone you should, where possible, adhere to the following processes and procedures.
• Confirm the name, job title, department and organisation of the person requesting the information
• Confirm that the reason for the information request is appropriate
• Find a contact telephone number that you know is correct for the organisation - such as the main switchboard number - so you can call back and ask for the named individual, to confirm that the caller is genuine
• Check whether the information can be provided. If in doubt, tell the person you will call them back
• Only provide the information to the person who requested it. Do not leave messages
• Ensure that you record your name, the reason for the disclosure and who authorised the disclosure in the patient/service user's record. Make sure you also record the recipient's name, job title, organisation and telephone number
Joe, a practice manager, receives a call from a local hospital requesting information about Mrs Smith, one of the practice patients.
He knows that she has been referred to that hospital for cancer investigation, so he gives the information to the caller.
Joe should not give patient information over the phone without first checking the identity of the caller and whether they have a valid reason to request it. Joe had no proof that the previous day’s call was from the local hospital.
The next morning, Mrs Smith phones the practice and tells Joe that her brother-in-law has information about her health that he can only have obtained from the practice. At that point, Joe realises that he had no proof that the previous day’s call was from the local hospital.',
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(int) 52 => array(
'id' => '3614',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Physical and Data Security Risks',
'description' => 'Last week, someone in a high-visibility vest visited a social care office as well as a GP practice in the same local area. In each case, he followed a member of staff into the building and told the receptionist that he needed everyone's details for a 'software update'.
The person then sold these details to other criminals. Let's find out what else he found.
Doors
Nearly every door the visitor encounters is open. Even those doors marked as 'restricted access' have been propped open to allow for a delivery.
This means he is able to wander freely in and out without challenge, and could have stolen equipment or personal items belonging to staff.
Don't leave open or prop open doors, especially those in restricted zones.
Visitors
The visitor has forged a badge. He approaches the reception desk and asks for directions to the server room. They are happy to help. His badge isn't even checked.
With access to the server room, he can disrupt the server as much as he likes, causing connectivity problems across the whole organisation.
Do check identification badges when you feel safe to do so. If not, seek help.
Desk
Despite most organisations having strict clear desk policies, a lot of data is found in unoccupied office areas. Financial documents, including client account details, are lying on desks.
The visitor has a bag of memory sticks and randomly disperses them on desks in the hope that someone will plug one in. It will then start installing malware onto the computer.
Don't plug in unknown or unapproved devices and seek from your IT support provider if in doubt. ',
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(int) 53 => array(
'id' => '3615',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Reporting Incidents',
'description' => 'Your role is to report concerns or details of a security incident as soon as you become aware of it. Your organisation should have an incident reporting procedure setting out what staff members should do on discovering a security incident or suspecting one has occurred.
You have a responsibility to familiarise yourself with your organisation's incident reporting procedure and to know who to report data security incidents to.
If you have concerns or become aware of a data security incident, report it. Do not assume that it is somebody else's responsibility to report the incident. We all have a role to play in protecting information.
Your organisation will have an individual or team whose responsibility it is to manage and investigate an incident
Near misses, where information was nearly lost or where someone attempted to access information should also be reported
Know your organisation's policy regarding the safe and acceptable use of IT.',
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(int) 54 => array(
'id' => '3616',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Disposal',
'description' => 'Make sure you know and follow your organisation's policy and procedures for the disposal of information.
Seek advice from your line manager, ICT department or technology provider when disposing of the information held on digital assets for example, laptops and smartphones.
All devices, such as laptops, must be disposed of by your ICT department or provider.
Any personal data must be treated as confidential and securely disposed of. This includes secure disposal of paper records in locked confidential waste bins.
When disposing of records, it is important to obtain a record of its disposal. This could be a certificate of destruction (so it is clear that the record has been destroyed, rather than misplaced), or an accession notice (when records are deposited with the local Place of Deposit or the National Archives, for long-term archival preservation).',
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(int) 55 => array(
'id' => '3617',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Good Practice',
'description' => 'Certain simple actions can ensure that you comply with data protection principles and follow the Records Management Code of Practice for Health and Care. Your organisation will have policies and procedures and can give you training to help ensure good governance.
It is important that records are complete, accurate, dated and timed, with an audit trail of who has added what.
They should distinguish between people's records, your opinions and any information provided by others.
This component is an accordion comprised of collapsible content panels containing display text. Select the item titles to toggle the visibility of these content panels.
Poor quality information presents a risk to people, staff members and the organisation. If you are uncertain about any of the good practice raised, talk to your records manager or IG team to improve your understanding.
Timely and up-to-date
Records are primarily intended to support care and should authentically represent each and every consultation (including by telephone or any other remote method). Therefore, record information at the time or as soon as possible after the event.
Accurate
Records made about the care and support given to people must be accurate and reflect what was provided to people.
Give people the opportunity to check and confirm the personal details held about them.
Complete
Ensure all necessary information is included so that records can be used effectively. Remember to include the NHS number if available.
Free from Duplication
Before you create a new record, make sure that one doesn’t already exist.',
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(int) 56 => array(
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'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Management Lifecycle',
'description' => 'All records go through a series of phases:
• Creation
• Use
• Retention
• Disposal decisions (usually destruction)
For guidance, refer to:
• Your organisation's records management policy and/or retention schedule and guidance
• The Records Management Code of Practice for Health and Social Care Organisations [1]
',
'field_order' => '1',
'attachment_id' => '1755',
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(int) 57 => array(
'id' => '3619',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'paragraph',
'field_label' => 'Good Record Keeping',
'description' => 'Records management is about the creation, use and disposal of records. Health and care organisations create records about the care and support they provide to people, and how they operate.
Effective records management will ensure records are available when needed, and the responsibility for managing them is everyone's.',
'field_order' => '0',
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(int) 58 => array(
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'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Making a Request',
'description' => 'An organisation has 2 separate duties when responding to requests:
• To tell the applicant whether they hold any information falling within the scope of their request
• To provide that information, unless there is a legitimate reason not to disclose (where an exemption applies)
An organisation normally has 20 working days to respond to a request.
For a request to be valid under the Freedom of Information Act, it must be in writing, but requesters do not have to mention the Act or direct their request to a designated member of staff.
It is good practice to provide the contact details of your freedom of information officer/team (which is on your organisation's website), but you cannot ignore or refuse a request simply because it is addressed to a different member of staff. Any written request to a public authority asking for information is a request for recorded information under the Act.
This doesn't mean you have to treat every enquiry formally as a request under the Act. It will often be most sensible and provide better customer service to deal with it as a normal customer enquiry under your usual customer service procedures.
When a request is received or you are asked how to submit an FOI request, it is important that you follow your organisation's policy and procedure and immediately direct the requests to the relevant team.',
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(int) 59 => array(
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'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Publishing Information',
'description' => 'As well as responding to requests for information, organisations must publish information proactively. The Freedom of Information Act requires every public authority to have a publication scheme, approved by the Information Commissioner’s Office (ICO), and to publish information covered by the scheme.
The scheme must set out your organisation’s commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.',
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'created' => '2024-08-07 13:21:14',
'modified' => '2024-08-07 13:21:14'
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(int) 60 => array(
'id' => '3622',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'paragraph',
'field_label' => 'Freedom of Information',
'description' => 'The Freedom of Information (FOI) Act 2000 [7] provides public access to information held by public authorities.
The Act covers any recorded information* that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.
*It should be noted that data will normally be exempt from release under this legislation as it is covered by the data protection legislation.
Recorded Information
This might include but is not limited to information contained in:
• Printed documents
• Computer files
• Letters
• Emails
• Notes
• Photographs
• Messages sent through text or messaging apps
• Sound or video recordings, for example, telephone conversations or CCTV
Recorded information is not limited to official documents, nor is it limited to information you create, so it also covers, for example, letters you receive from members of the public, although there may be a good reason not to release them or to release only parts of the information within documents, for example, you would redact personal data.
Public Authority
Public authorities include:
• Government departments
• Local authorities
• NHS organisations
• State schools
• Police forces
However, the Act does not necessarily cover every organisation that receives public money. For example, it does not cover some charities that receive grants and certain private sector organisations that perform public functions.
Anyone can ask for any information that is held by a public authority. However, this does not mean you are always obliged to provide the information. In some cases, there will be a good reason why you should not make public some or all of the information requested. There are therefore exemptions within the Act which permit public authorities to withhold information in certain circumstances or to refuse to comply with a request. Your FOI team will be able to provide advice on when these exemptions may apply',
'field_order' => '0',
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(int) 61 => array(
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'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'paragraph',
'field_label' => 'Key Points',
'description' => 'We all have a legal and professional duty to handle public information in a safe and secure manner
Data security can be broken down into 3 areas: confidentiality, integrity and availability
To make sure you comply with the law, you must know and comply with any information policies, procedures or protocols that your organisation has in place
Make sure information is shared in a secure way and that you have consent to do so where needed. Give individuals an opportunity to check the accuracy of information held to enable any mistakes to be corrected
By following good practice, you can help to ensure that people's information is not put at risk',
'field_order' => '0',
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'active' => '1',
'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
),
(int) 62 => array(
'id' => '3624',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'text-links',
'field_label' => 'Further Information',
'description' => '1. NHS Records Management Code of Practice 2021. <a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">View website</a><br>2. Information Commissioner's Office. Guide to the UK General Data Protection Regulation. London: ICO, 2018. <a href="https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/">View website</a><br>3. The Data Protection Act 2018. London: HMSO, 2018. <a href="https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted">View website</a><br>4. National Data Guardian. The Caldicott Principles. London: NDG, 2020. <a href="https://www.gov.uk/government/publications/the-caldicott-principles">View website</a><br>5. National Data Guardian. National Data Guardian guidance on the appointment of Caldicott Guardians, their role and responsibilities. London: NDG, 2021. <a href="https://www.gov.uk/government/publications/national-data-guardian-guidance-on-the-appointment-of-caldicott-guardians-their-role-and-responsibilities">View guidance</a><br>6. NHS Digital. Guidance for sending secure email (including to patients). <a href="https://digital.nhs.uk/services/nhsmail/guidance-for-sending-secure-email">View website</a><br>7. Freedom of Information Act 2000. London: HMSO, 2000. <a href="https://www.legislation.gov.uk/ukpga/2000/36/contents">View website</a>',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
),
(int) 63 => array(
'id' => '3625',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? It is important to lock your computer or mobile device when you're not using it.',
'description' => 'Choose the correct option',
'field_order' => '0',
'attachment_id' => '1758',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
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'modified' => '2024-08-07 13:42:49'
),
(int) 64 => array(
'id' => '3626',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Someone follows you into your workplace and asks you to hold the door as they have forgotten their access card. Should you stop and challenge them?',
'description' => 'Choose the correct option',
'field_order' => '1',
'attachment_id' => '1759',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
'field_correct' => '1',
'show_correct' => '1',
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'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 65 => array(
'id' => '3627',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? You are generally allowed to share people's data by using social media such as Facebook, Snapchat, Twitter or LinkedIn, because it is securely stored.',
'description' => 'Choose the correct option',
'field_order' => '2',
'attachment_id' => '1760',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 66 => array(
'id' => '3628',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'description' => 'Is the following statement true or false?
You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'field_order' => '3',
'attachment_id' => '1761',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 67 => array(
'id' => '3629',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Important work-related documents, files or information should always be safely stored in folders that are backed up.',
'description' => 'Choose the correct option',
'field_order' => '4',
'attachment_id' => '1762',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 68 => array(
'id' => '3630',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Only use authorised USB drives or memory cards in work computers or mobile devices.',
'description' => 'Choose the correct option',
'field_order' => '5',
'attachment_id' => '1763',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 69 => array(
'id' => '3631',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Should you include sensitive information in social media posts relating to your work even though the system may allow you to?',
'description' => 'Choose the correct option',
'field_order' => '6',
'attachment_id' => '1764',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
'field_correct' => '0',
'show_correct' => '1',
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'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 70 => array(
'id' => '3632',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Opening attachments or clicking web links from personal email or social media accounts on work devices can increase the risk of malware being downloaded.',
'description' => 'Choose the correct option',
'field_order' => '7',
'attachment_id' => '1765',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
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'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'multiple-choice',
'field_label' => 'On a video conference from home, what should you ensure is not visible?',
'description' => 'Choose all that apply and select Submit.',
'field_order' => '8',
'attachment_id' => '1766',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Any passwords and key codes","Individual's personal telephone numbers","Clinical correspondance"]',
'field_correct' => '0,1,2',
'show_correct' => '1',
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'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
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(int) 72 => array(
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'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Someone in your team nearly lost or mistakenly shared a large quantity of sensitive information. It was a 'near miss'. Should you report it?',
'description' => 'Choose the correct option',
'field_order' => '9',
'attachment_id' => '1767',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No. It won't happen again; your team rarely makes mistakes like this","Yes. improvements to procedures can only be made if they are shared with the right members of staff"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
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'modified' => '2024-08-07 13:42:49'
),
(int) 73 => array(
'id' => '3635',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Which of the following statements on the Data Protection Act 2018 and UK GDPR is correct?',
'description' => 'Choose the correct option',
'field_order' => '10',
'attachment_id' => '1768',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The Act only applies to patient or service user information","Organisations can be fined or face legal action for breaching the principles of the Act","The Act prevents information being shared for health and care purposes","The Act only applies to personal information in digital form","Individuals cannot be fined or face legal action for breaching the principles Act"]',
'field_correct' => '1',
'show_correct' => '1',
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(int) 74 => array(
'id' => '3636',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? All individuals have a right to privacy and can make requests to an organisation to access, erase (be forgotten), or rectify their data; or object to its use. An organisation must comply with this request unless they have a valid legal reason not to do so.',
'description' => 'Choose the correct option',
'field_order' => '11',
'attachment_id' => '1769',
'external_media_src' => '',
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'attachment_pos' => null,
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'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Under UK GDPR, an individual can be held responsible for a data breach.',
'description' => 'Choose the correct option',
'field_order' => '12',
'attachment_id' => '1770',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
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'modified' => '2024-08-07 13:42:49'
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'field_type' => 'single-choice',
'field_label' => 'Is the following statement True or False? Sharing information with the right people can be just as important as not disclosing to the wrong person.',
'description' => 'Choose the correct option ',
'field_order' => '13',
'attachment_id' => '1771',
'external_media_src' => '',
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'attachment_pos' => null,
'field_choices' => '["True","False"]',
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'description' => 'Choose the correct option ',
'field_order' => '14',
'attachment_id' => '1772',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Yes","No"]',
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'show_correct' => '1',
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'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
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'description' => '- Describe the importance of data security in health and social care
- Outline the steps you must follow to ensure you comply with the law
- Define potential threats to the security of information and how you can avoid or minimise them
- Identify data breaches and how to prevent them
- Outline the principles of good record keeping
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• 15 minutes (eAssessment)',
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(int) 2 => array(
'id' => '3563',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => 'The Principles of Data Protection',
'description' => 'Good information governance underpins good care. People's safety and preferences are supported when the confidentiality of their personal data is maintained, its integrity is protected against loss or damage and the information is accessible by those who are authorised, when they need it.
Everyone who uses health and social care services should be able to trust that their health and care information is adequately protected. People should be assured that those involved in their care, and in running and improving the services, are using such information appropriately and respecting patient choices where required.
By being mindful of good practice when handling information, you can help to ensure that people remain safe and receive the best possible care.
Remember, individuals have certain legal rights with regards to their personal data and organisations have certain legal responsibilities and obligations to comply with when processing personal data. You will learn more about this as we go through the course.
When you are responsible for handling personal data, you must not forget that it's people's information; it should be treated with respect, it's important that people's information is used only in ways they would expect and that it stays safe. In this session, you will learn more about data protection law which makes sure everyone’s data is used properly and legally.
We all have a duty to protect people's personal data in a safe and secure manner and share it appropriately.
',
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(int) 3 => array(
'id' => '3564',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'image-hotspot',
'field_label' => 'Managing Information',
'description' => 'Making sure that people's information is protected and handled securely is something all staff will recognise. We are responsible for ensuring that people's information is only used for the good of health and care, and that it is always protected.
However, the way we manage information impacts the performance of all areas of health and care, and affects all employees. For example, support functions like HR also have a critical role in managing staff records, estates for managing information about the places we work; and commercial for managing contracts.
Staff should familiarise themselves with good records management practice (see Records Management Code of Practice for Health and Social Care [1]), preserving content in line with retention schedules, and following the information lifecycle.
Effective information management enables teams to use their time, resources and expertise effectively to make decisions and to fulfil their roles.
Select the numbers to find out more.',
'field_order' => '1',
'attachment_id' => '1717',
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'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":95.9844,"left":31,"annotation":"Collection\n\nCollection of information can be done in many ways; for example, verbally, via an online or written form, or via large-scale data transfers of a database or spreadsheet. It can also be taken from various sources such as the individual themselves, their care record, their GP practice, a family member, or their health and care professional."},{"top":62.9844,"left":156,"annotation":"Sharing\n\nSharing involves consideration of questions such as: what information is to be distributed, to whom, in what format, how often, under what circumstances, for what purposes and using what security measures?"},{"top":89.9844,"left":247,"annotation":"Usage\n\nUsage is important for a range of purposes including: storage, analysis, identifying historical trends, developing lessons learned, satisfying legislative requirements etc."},{"top":62.9844,"left":355,"annotation":"Archiving\n\nArchiving takes place after a period of time, usually determined by national frameworks and organisational policy."},{"top":93.9844,"left":457,"annotation":"Disposal\n\nDisposal takes place after the information has been retained for the minimum period set out in the Records Management Code of Practice. Information may be transferred to the National Archives for long-term preservation, or securely destroyed if no longer required."}]}',
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(int) 4 => array(
'id' => '3565',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => 'The Data Protection Act and UK GDPR',
'description' => 'The UK General Data Protection Regulation (UK GDPR) [2] and the Data Protection Act (DPA) 2018 [3] together provide the legal framework for data protection.
Data protection law takes a flexible, risk-based approach which puts the onus on your organisation to think about and justify how and why personal data is used. It sets out the key principles for use of personal data and individual's rights in relation to the personal data your organisation holds about them. It also details your organisation's legal obligations to protect this data.
Everyone is responsible for protecting personal data and ensuring it is handled and used appropriately and in accordance with data protection law and within your organisation's guidance, policies and procedures.
The Information Commissioner’s Office (ICO) regulates and enforces data protection law in the UK. They offer advice and guidance, promote good practice, carry out audits, consider complaints, monitor compliance and take enforcement action, such as issuing fines, where appropriate.',
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(int) 5 => array(
'id' => '3566',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'Types of Data',
'description' => 'In health and care settings, we come into contact with various types of personal data about people. It is important to be able to identify these different types of data so that they can be appropriately protected when they are used and shared.
- Personal data
Under data protection law, personal data is information that relates to a living individual who can be identified (either directly or indirectly) from that information. Examples include name, telephone number and email address.
Your organisation will handle lots of personal data during its day-to-day activities such as the personal data of patients, service users and members of staff.
- Special category data
There is also a type of personal data which under data protection law requires more protection because it is sensitive. This is known as 'special categories of personal data.' These include:
- Personal data revealing - racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership
- Genetic data
- Biometric data (where used for identification purposes, such as fingerprints or facial recognition)
- Data concerning health; a person's sex life; and a person's sexual orientation.
- Confidential information
Confidential information is all information collected for the provision of health and social care services where people can be identified and would expect that it to be kept private. This may include for instance, details about symptoms, diagnosis, treatment, names and addresses. In some instances, it may include staff information. Confidential information is subject to a legal and professional duty of confidentiality.
The general principle is that confidential information should not be shared for purposes other than direct care of the individual. Exceptions to this principle are where the individual has explicitly consented to sharing the information; where sharing information is required by law, or expressly permitted by law; or there is an overriding public interest, such as preventing serious harm.
Confidentiality does not just relate to patients and their health information, there may also be a duty of confidence where an employee discloses information to their employer. It is important to maintain confidentiality of staff records, particularly where this relates to health or payroll information.
Maintaining confidentiality is the responsibility of all staff working in health and care. You should refer to your contract of employment for any confidentiality requirements set out by your employer, your organisation's confidentiality policy, as well as any professional standards if appropriate to your profession.
',
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(int) 6 => array(
'id' => '3567',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Some information is more identifiable than other information. It can range from fully identifiable, to effectively anonymous.
At one end of the range, a person is fully identifiable. But remove some of the information or take other measures (such as replace their name with a code), then it becomes more difficult to identify who that person is.
At the other end of the range, it is not possible to identify who someone is - they are effectively anonymous. The same information may be anonymous in the hands of one recipient, but identifiable in the hands of another as it depends on what other information they have available to them. For example, using someone's initials may allow someone looking after that person to identify them, but it may not mean anything to someone else. It all depends on the context.
What is the difference between pseudonymised and anonymised data?
Pseudonymised data - Pseudonymisation is a security technique used to protect personal data. Pseudonymised data is information which has had identifiers replaced by one or more artificial identifiers, or pseudonyms, such as a hospital number. Pseudonymised data is still considered personal data.
Anonymised data- Truly anonymised information or data cannot identify or re-identify an individual (directly or indirectly), either on its own or when combined with other information. It may be presented as general trends or statistics. Information about small groups of people with rare conditions for example, could potentially allow someone to be identified and so would not be considered anonymous.
Similarly, removing identifiers, such as a name, will reduce the likelihood of the information being immediately identifiable, but it is likely that someone could work out who that person is by looking at the other information available, such as date of birth and address. This means the information is still identifiable and is considered personal data.
In most cases, it may be acceptable and appropriate to publish or share truly anonymous information, but you should check with your information governance team to make sure. It may be that the data could still potentially be reidentified, or that it is corporately sensitive to the organisation.',
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(int) 7 => array(
'id' => '3568',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'image-hotspot',
'field_label' => 'The Principles of UK GDPR',
'description' => 'Everyone responsible for using personal data has to follow strict rules specified under data protection law. These are known as the ‘data protection principles’, listed below and must be adhered to when you are using and sharing personal data.
Select the numbers for more information on each of the seven principles.',
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'field_choices' => '{"width":500,"annotations":[{"top":83.2188,"left":17,"annotation":"Lawful, Fair and Transparent\n\nEnsure you have a valid legal reason to use people's information.\n\nEnsure that you act in accordance with other laws, such as the common law duty of confidentiality. This means only using information you have received in confidence (such as health and care information) in ways the person would expect, such as for their care. You should speak to your information governance team if you are unsure, or if you are seeking to use the information for other purposes.\n\nYou must use personal information in a way that is fair. This means you must not use the information in a way that is unduly detrimental, unexpected or misleading to the individuals concerned.\n\nYou must be clear, open and honest with people from the start about how you will use their personal data. Your organisation will do this through the transparency (privacy) notice on the organisation's website or via other methods, such as information leaflets."},{"top":19.2188,"left":156,"annotation":"Purpose Limitation\n\nYou must be clear from the outset about the purpose for using the information.\n\nYou can only use the personal data for another purpose where this is compatible with your original purpose, or you get consent, or you have a clear obligation or function set out in law. \n\nYou must inform people if you are going to use their information in a new way. However, exemptions may apply for using personal data for other purposes and you should contact your Information Governance team for advice."},{"top":156.219,"left":145,"annotation":"Data Minimisation\n\nYou must ensure the personal data you are processing is:\n\n- adequate: sufficient to properly fulfil the stated purpose\n- relevant: has a rational link to that purpose\n- not excessive: you do not use more than you need for that purpose. Only use or share the minimum amount of personal data necessary to achieve the intended purpose"},{"top":45.2188,"left":238,"annotation":"Accurate and Kept up to Date\n\n- You should take all reasonable steps to ensure the personal data you hold is not incorrect or misleading\n- You may need to keep the personal data updated, although this will depend on what you are using it for\n- If you discover that personal data is incorrect or misleading, you must take reasonable steps to correct or erase it as soon as possible\n- You must carefully consider any challenges to the accuracy of personal data"},{"top":111.219,"left":237,"annotation":"Storage Limitation\n\n- You must not keep personal data for longer than you need it\n- You need to think about, and be able to justify, how long you keep personal data. This will depend on your purposes for holding the data\n- You should also periodically review the data you hold, and erase it when you no longer need it\n- You must carefully consider any challenges to your retention of data\n- You can keep personal data for longer if you are only keeping it for public interest archiving, scientific or historical research, or statistical purposes\n- You should manage personal data in line with your organisation's records or information management procedures and guidance and the Records Management Code of Practice for Health and Social Care (website link next page)"},{"top":35.2188,"left":388,"annotation":"Security, Integrity and Confidentiality\n\nYou and/or your organisation must ensure that appropriate security measures are in place to protect the personal data held by your organisation or any other third party working on behalf of your organisation.\n\nWhere your organisation is using or sharing personal data which may involve a high risk to individuals, including processing large volumes of health and care information, you will need to carry out a data protection impact assessment (DPIA) to identify and explain how you are managing those risks. \n\nSee your local organisation's guidance on carrying out data protection impact assessments as it may only be certain members of staff who are allocated responsibility and expected to do this."},{"top":176.219,"left":392,"annotation":"Accounted for (Accountability Principle)\n\nThe accountability principle requires your organisation to take responsibility for what you do with personal data and how you comply with the other principles.\n\nYou can support this by reading and understanding your local data protection and security policies and procedures.\n\nYou and your organisation must have appropriate measures and records in place to be able to demonstrate your compliance for example, by conducting data protection impact assessments (DPIAs) and keeping record of where and how you process personal data."}]}',
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(int) 8 => array(
'id' => '3569',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'text-links',
'field_label' => '',
'description' => '<a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">https://transform.england.nhs.uk/information-governance/guidance/records-management-code/</a>',
'field_order' => '6',
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(int) 9 => array(
'id' => '3570',
'course_id' => '122',
'course_lesson_id' => '562',
'field_type' => 'paragraph',
'field_label' => 'The Rights of Individuals',
'description' => 'e aware of your responsibilities for protecting people's information, using it with the principles at the heart of your approach and respect individuals' rights to privacy.
INFORMED
An individual has the right to be informed of whether their personal data is being used, what it is being used for and who it may be shared with. An organisation must inform the individual if it is using their personal data.
This is done in health and care by publishing privacy notices, information leaflets and similar to cover all uses of data by an organisation.
ACCESS
An individual has the right to ask an organisation if they are using or storing their personal data and to ask them for copies of their information, verbally or in writing. This is commonly known as making a subject access request (SAR).
This is commonly exercised in health and care, both by people using services and by staff.
RECTIFICATION
Individuals can challenge the factual accuracy of personal information held about them by an organisation, and ask for it to be corrected or deleted. If their information is incomplete, they can ask for the organisation to complete it by adding more details.
ERASURE
Individuals can ask an organisation to delete information about them, and in some circumstances, it must then do so. This is also known as the right to be forgotten but it rarely applies to information held by health and care organisations.
RESTRICTION
Individuals have the right to request restriction or limitation of the use of their personal data in certain circumstances.
This right is closely linked to rights to challenge the accuracy of data and to object to its use. This can occasionally apply to health and care data.
DATA PORTABILITY
In certain circumstances where an individual provides their personal data directly to an organisation, they have the right to request their personal data from an organisation in a common format.
They also have the right to ask an organisation to transfer their information to another organisation.
This rarely applies to information held by health and care organisations.
OBJECT
An individual has the right to object to the use of their personal data in some circumstances. If an organisation agrees to their objection, it must stop using their data for that purpose unless it can give strong and legitimate reasons to continue using their data despite the individual's objections.
This can sometimes apply to health and care data but it is the common law duty of confidentiality that is often more applicable where an individual is unhappy that their health and care data is used. You should speak to your information governance team for advice in this instance.
AUTOMATED DECISION MAKING AND PROFILING
In many circumstances, an individual has a right to prevent automated decision making. This is where automatic decisions that have a significant impact on the individual's life, are made for example, without people being involved.
It is unlikely that this is currently applicable to data used by health and care organisations, but it may become more common in the future as the use of artificial intelligence grows.
RAISE A CONCERN
An individual can tell an organisation or the Information Commissioner's Office (ICO) if they are concerned about how the organisation is using their data.
If you are approached by someone who wishes to exercise any of these rights, you should notify the relevant person or team in your organisation who has the necessary expertise to handle these requests as per your organisation's policy and procedures. This will typically be the Data Protection Officer (DPO) or Information Governance (IG) team.
',
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(int) 10 => array(
'id' => '3571',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Keeping Data Secure',
'description' => '',
'field_order' => '0',
'attachment_id' => '1723',
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(int) 11 => array(
'id' => '3572',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'The Value of Data',
'description' => 'Poor data protection, information management and security can cause personal, social and reputational damage. You could potentially be held personally accountable for a major breach and be faced with disciplinary action as a result.
What are Personal Data Breaches?
Personal data breaches are breaches of security which lead to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
A personal data breach isn't always as a result of a cyber attack on a system but can also be failure to put in place appropriate technical and organisational measures to protect the confidentiality, integrity or availability of personal data.
Examples can include:
- Unauthorised access by third party
- Deliberate or accidental action (or inaction)
- Sending personal data to an incorrect recipient
- Mobile devices containing personal data being lost or stolen
- Alteration of personal data without permission
- Loss of availability of personal data
What Steps can you take to Avoid such Breaches?
You can take the following steps to avoid breaches:
• Read and comply with your organisation's policies on:
- Data protection
- Records management
- Security management
• Complete relevant training and put your learning into practice
• Apply core data protection, security, records management and confidentiality principles in your day-to-day processing of data
• Use relevant best practice guidance
• Assess the risks of your data use by completing a data protection impact assessment (DPIA)
• Use relevant best practice guidance
',
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(int) 12 => array(
'id' => '3573',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'image-bullets',
'field_label' => 'Data Security',
'description' => 'Data security can be broken down into three areas:',
'field_order' => '2',
'attachment_id' => '1725',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => '["Confidentiality","Integrity","Availability"]',
'field_correct' => null,
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(int) 13 => array(
'id' => '3574',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Confidentiality',
'description' => 'Confidentiality is about privacy and ensuring that information is only accessible to those who have a legitimate reason to see it.
It would be unacceptable for a perfect stranger to be able to access sensitive information by walking into an office and reading files stored there, or by simply lifting the lid on a laptop and switching it on.
This is why sensitive files should be securely locked away, and laptops and other devices should be protected with security measures such as encryption. This is also why you should only use devices that are authorised by your organisation.
',
'field_order' => '3',
'attachment_id' => '1726',
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(int) 14 => array(
'id' => '3575',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Integrity',
'description' => 'Integrity is about information being accurate, up-to-date and reliable. Unauthorised or accidental alteration or loss of data can have serious consequences. Systems will often log all user actions to help protect the integrity of people's information.
',
'field_order' => '4',
'attachment_id' => '1727',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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),
(int) 15 => array(
'id' => '3576',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => 'Availability',
'description' => 'Availability is about information being there when it is needed: to support care, to pay staff wages, or for any other legitimate purpose. Systems must be protected from cyber attack and accidental damage.
',
'field_order' => '5',
'attachment_id' => '1728',
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'attachment_pos' => '0',
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'modified' => '2024-08-07 12:27:14'
),
(int) 16 => array(
'id' => '3577',
'course_id' => '122',
'course_lesson_id' => '563',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Jane has an accident while decorating her flat and falls badly, hurting her leg. She calls an ambulance. The paramedics ask Jane for her name and address and ask her about her injury. They can see that she is in pain and ask if she is allergic to any medications. She isn't sure.
The paramedics use their tablet device to look up Jane's Summary Care Record (SCR) as their role allows them to access details of her medical history. An SCR is an electronic record of people's information that is sourced from their GP record. As a minimum, it contains details of current medications, allergies and adverse reactions and the person's name, address, date of birth and NHS number.
By accessing Jane's record, the paramedics can see that Jane is actually allergic to morphine, so they administer an alternative pain relief while she is driven to hospital, where she is treated for her injuries.
Let's see how confidentiality, integrity and availability apply to the scenario.
Confidentiality
The paramedics used their tablet device to look up Jane’s SCR which gives details of her medical history. Because they are paramedics, the system permits them to access Jane’s record, a non-qualified person would not be able to see this level of information about Jane.
Integrity
By accessing Jane’s record, the paramedics can see that Jane is allergic to morphine, so they administer an alternative pain relief. The record is up-to-date and accurate, showing the last person who updated the record with the allergy information and the time of the update. Jane is driven to hospital, where she is treated for her injuries.
Availability
In this case, the availability of accurate and up-to-date information at the point it is needed has had a direct impact on individual care.
',
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(int) 17 => array(
'id' => '3578',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Social Engineering',
'description' => 'Social engineering involves those who want to steal data, such as health and care records, either digital or physical, by using tricks or deception to manipulate people into giving access to that data and other valuable information.
This component is a flipcard comprised of flippable cards containing display image. Select the front face image to flip to the back face of these card to display associated text.
Criminals will often take weeks and months getting to know a place before even coming through the door or making a phone call.
Select all the images to view ways criminals might gain your trust.',
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'field_choices' => '{"width":500,"annotations":[{"top":101.25,"left":168,"annotation":"Preparation\n \nTheir preparation might include finding your organisation’s phone list or organisation chart and researching employees on social networking sites, like LinkedIn or Facebook.\n \nThe goal is always to gain the trust of one or more employees, though a variety of means."},{"top":93.25,"left":387,"annotation":"In the office\n\n'Can you hold the door for me? I don’t have my key/access card on me.’\n\nHow often have you heard that in your building? Although the person asking may not seem suspicious, this is a very common tactic used by fraudsters."},{"top":301.25,"left":126,"annotation":"On the phone\n\nA social engineer might call and pretend to be a fellow employee, for example from your ICT department or provider, or a trusted outside authority, such as the police or an auditor."},{"top":211.25,"left":298,"annotation":"Online\n\nSocial networking and new apps and sites opened a whole door for more social engineering scams. However, email is still the most common method which is covered later.\n\nOnline quizzes may encourage you to reveal more information about yourself for fun. This includes revealing your favourite colour or holiday destination as they were commonly used as password reset questions."}]}',
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'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'There are examples of many people being scammed by criminals pretending to be calling from a call centre.
For example, they may say they are calling about an online order you’ve made. If you’re expecting a delivery, it is easy to be taken in.
The criminal may already have a lot of information about you and ask you to confirm additional details about your online account, so that the order is not delayed.
If they have your email address, they may try to get you to click on a malicious link in an email they send you.',
'field_order' => '1',
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(int) 19 => array(
'id' => '3581',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Example',
'description' => 'Hi. This is Mike from the ICT department. How are you?
Hi Mike. I’m fine.
We are doing some urgent updates today on the system. Can you confirm your full name so I can bring up your details?
It’s Georgina Jenkins here. I didn’t realise we had an update today.
We had a few problems last night and now need to do some urgent work which may affect your access. Can you confirm your username and password so I can make sure these are transferred when we carry out the urgent update.
Oh, of course, it’s...
Would you disclose your username, password, email addresses or other details about where you work?
Your line manager, ICT department or provider already know a lot about you and will not need to ask these types of questions.',
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'attachment_id' => '1732',
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'modified' => '2024-08-07 12:53:52'
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(int) 20 => array(
'id' => '3582',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider.
For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC.
They may ask you to disclose your username, password, email address or other details about where you work.',
'field_order' => '3',
'attachment_id' => '1733',
'external_media_src' => '',
'external_thumb_src' => '',
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'modified' => '2024-08-07 12:53:52'
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(int) 21 => array(
'id' => '3583',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Similarly, calls have been made to NHS and care staff where the caller pretends to be from the ICT department or provider. For example, the caller advises that ICT have detected some problem with the employee’s work account, which they can resolve if the employee allows them to remotely access the laptop or PC. They may ask you to disclose your username, password, email address or other details about where you work.',
'description' => 'Revealing any information about your organisation on social media can be valuable to a fraudster.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
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(int) 22 => array(
'id' => '3585',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'It’s the office move day today so we’re having to use these stupid passes and door entry codes everywhere.
The amount of codes I have to remember these days is crazy - mine are all the same anyway!
Having to sort out all this funding today - we’ve just been awarded £1m to cut our waiting times. So guess what? I can sign off up to £50 000 now!
',
'field_order' => '5',
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(int) 23 => array(
'id' => '3586',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'I can’t get in the office – can you pass me your door code?
Sure, it’s 12345.',
'field_order' => '6',
'attachment_id' => '1736',
'external_media_src' => '',
'external_thumb_src' => '',
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(int) 24 => array(
'id' => '3584',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Hola! it’s holiday time again in 24 hours. Can you do me a favour? I forgot to update Jane Smith’s record – you know my password, don’t you?
No I don’t. Can you send it to me?
It’s Katie2011.
Got it. Haha! I do that with my passwords too – name them after my kids' names.
',
'field_order' => '7',
'attachment_id' => '1734',
'external_media_src' => '',
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'attachment_pos' => '0',
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(int) 25 => array(
'id' => '3587',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'A criminal reading the posts will gain vital intelligence about how the organisation's processes work.',
'description' => 'What Information Could a Criminal get?
• Find out where Sandra's new office is by searching her organisation's website, then aligning the social worker’s online pictures to that office
• Find out the dates of when Sandra will be on holiday and when her house will be vacant
• Find out children's names and birthdates to work out passwords
What Could a Criminal do with this Information?
• Gain access to Sandra's office using the door entry code
• Burgle Sandra's house when she is on holiday
• Install malicious software that corrupts data or prevents the organisation using it until they pay a ransom
• Gain access to data to sell on to other criminals
• Attempt to authorise one or more £50 000 transactions
• Attempt to create a new referral to claim a personal budget
• Access bank account details listed in the system, to steal a service user’s money',
'field_order' => '8',
'attachment_id' => null,
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(int) 26 => array(
'id' => '3588',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Email',
'description' => 'Email can be the most efficient option for exchanging information securely but, as with all forms of information transfer, there are risks. Hackers and criminals sometimes use unsolicited emails that contain attachments or links to try to trick people into providing access to information. This type of threat is known as phishing.
Select the numbers to find out more information.',
'field_order' => '9',
'attachment_id' => '1737',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":141.219,"left":108,"annotation":"Click on a link\n\nClick on a link that will take you to a website that looks genuine and enter sensitive or financial information about yourself, your organisation or the people who use its services."},{"top":45.2188,"left":345,"annotation":"Open an attachment\n\nOpen an attachment that runs malicious code on your computer, giving an attacker full access to all data and systems that you can normally access."},{"top":106.219,"left":448,"annotation":"Unknowingly install malware\n\nSome malware can enable the hacker to steal data from your computer or your organisation’s network. Other types of malware might lock all your files and lead to your organisation being asked to pay a ransom to unlock them."}]}',
'field_correct' => null,
'show_correct' => '0',
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(int) 27 => array(
'id' => '3589',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'If you receive a request from a supposed colleague asking for login details or sensitive or financial information, or any information about the people using your service, you should always double-check the request by contacting the colleague by another method, such as by calling them.
Equally, if you receive an unsolicited email that contains attachments or links that you have not asked for, do not open them.
Remain vigilant and report the suspicious email to your line manager, ICT department or provider.
Never give your login details to anyone.',
'field_order' => '10',
'attachment_id' => null,
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'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 28 => array(
'id' => '3590',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Phishing',
'description' => 'Phishing is by far the biggest and easiest form of social engineering.
Criminals use phishing emails and websites to scam people on a regular basis. They are hoping that you will click on fake links to sites or open attachments so that they can steal data or install malicious software.
• Aim of Phishing
- The aim of phishing emails is to force users to make a mistake for, example, by imitating a legitimate company’s emails or by creating a time-limited or pressurised situation.
• Do not Install Software
- Phishing email attachments or websites might ask you to enter personal information or a password, or they could start downloading and installing malware.
- Do not install any new software unless you are advised to do so by your line manager, ICT department or provider.
- Think – is someone trying to extract or extort information from you?
• Contact your ICT Department or Provider
You must contact your manager and ICT department or provider for advice immediately if you:
- Are unsure about an email or think that this may be happening to you
- Have clicked on a phishing link or visited a phishing website
',
'field_order' => '11',
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'modified' => '2024-08-07 12:53:52'
),
(int) 29 => array(
'id' => '3591',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'There are warning signs that your email might be from a phisher or fraudster.',
'description' => 'Select the numbers to find out more information.',
'field_order' => '12',
'attachment_id' => '1738',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":3.03125,"left":37,"annotation":"Sender\n\nHovering over the 'From' column is a simple way to check if an email is legitimate or not.\n\nIs the email from a person or organisation you recognise? A quick online search can bring up genuine email domain names such as @nhs.net or @xxx.gov.uk."},{"top":28.0312,"left":138,"annotation":"Subject\n\nIs the subject relevant to something that you are actually working on or is it in any way relevant to you? If not, alarm bells should start ringing.\n\nHowever, it may also be that the sender has incorrectly addressed the email."},{"top":14.0312,"left":216,"annotation":"Addressees\n\nCheck the address fields ‘To’ and ‘CC’, to see where the email has been sent.\n\nIf the fields contain multiple addressees (sometimes it can be 10s or even 100s), it is likely that the sender is ‘spamming’ potential targets and hoping to catch someone out. Don’t be that person."},{"top":42.0312,"left":71,"annotation":"Suspicious attachments\n\nIf a source, for example your bank, does not normally send you attachments, but then sends an email with an attachment, this may be evidence of spam."},{"top":87.0312,"left":318,"annotation":"Spelling, punctuation and incorrect grammar\n\nMany hackers misspell words and use bad grammar on purpose. Emails written in bulk may have visible errors or content that doesn’t make sense."},{"top":90.0312,"left":393,"annotation":"Links\n\nIf an email has provided you with some links and instructed you to click them, check it is a legitimate website link, also known as a URL.\n\nHover your mouse over any URLs that the email is trying to persuade you to visit, to make sure that they are legitimate."},{"top":129.031,"left":378,"annotation":"Requesting personal information\n\nA common tactic of spam emails is to alert you that you must provide or update personal information, including bank account details or an account password.\n \nYou will never legitimately be asked to provide your email login details, such as your password, by a genuine ICT department or service."},{"top":186.031,"left":243,"annotation":"What do I do if I receive a phishing email?\n\nDo not reply.\n \nSelect the email, right-click it and mark it as junk.\n \nInform your line manager, local ICT department or service provider and they will advise on how you can block further emails from being received."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 30 => array(
'id' => '3592',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Macros and Malware',
'description' => 'Select the numbers for more information.',
'field_order' => '13',
'attachment_id' => '1739',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":90.6406,"left":128,"annotation":"Macros\n\nMacros are a series of actions that a program such as Microsoft Excel may perform to work out some formulas. Your computer will disable macros by default because they can be programmed to install malware.\n\nAlways be vigilant when enabling macros.\n \nDo you trust the source of the document?"},{"top":155.641,"left":370,"annotation":"Malware\n\nMalware can reside on your computer and avoid detection, making it easier for someone to be active on your system without you noticing.\n\nTo protect your organisation from this type of threat, your ICT department or provider will ensure that you have up-to-date antivirus software installed.\n \nMalware can make computers run slowly or perform in unusual ways.\n \nIf you suspect that your computer is not performing as it normally does, contact your line manager, ICT department or provider for help."}]}',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 12:53:52',
'modified' => '2024-08-07 12:53:52'
),
(int) 31 => array(
'id' => '3593',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Good Practice',
'description' => 'Select the numbers for more information.',
'field_order' => '14',
'attachment_id' => '1740',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":111.75,"left":169,"annotation":"Untrusted websites\n\nBe vigilant when you visit a website that is declared ‘untrusted’.\n\nIf a web browser states that you are about to enter an untrusted site, be very careful. It could be a fake phishing website that has been made to look genuine.\n \nA browser may display a red padlock or a warning message stating your connection is not private."},{"top":78.75,"left":414,"annotation":"Passwords\n\nIt is important to use strong passwords on all of your devices to prevent unauthorised access. You should also use different passwords for each account.\n \nCreating strong passwords doesn’t need to be a daunting task if you follow some simple guidelines.\n \nThe National Cyber Security Centre (NCSC) has a range of guidance on good password management.\n \nConsider the use of a free password manager, too. Again, the NCSC has detailed guidance on what to look for - a link to NCSC can be found in Resources."}]}',
'field_correct' => null,
'show_correct' => '0',
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(int) 32 => array(
'id' => '3594',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Understanding your Environment',
'description' => 'Using your home internet connection, your workplace Wi-Fi connection and your phone’s personal hotspot should be password protected.
Security measures
• Change default passwords
• Use encryption - WPA2 is a type of encryption used to secure the vast majority of Wi-Fi networks
• Use password managers
• Disable auto connect to unknown Wi-Fi networks
• Update phones and devices with latest patches
The environment where you access information is also important. For example, Wi-Fi hotspots in public places such as cafes, fast food chains, public transport, people's homes, hotels and shops are not secure.',
'field_order' => '15',
'attachment_id' => null,
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),
(int) 33 => array(
'id' => '3595',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => '',
'description' => 'Staying safe online
• Passwords protect your device
• Use personal hotspot for internet access
• Keep belongings close by
• Do not assume Wi-Fi hotspots are secure
• Sit where you are not overlooked or use a privacy screen on your laptop - back against the wall is best
• Keep paperwork or documents to a minimum
•Do not discuss confidential data on the phone where you may be overheard
Remember to keep secure and be vigilant at all times.',
'field_order' => '16',
'attachment_id' => '1741',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
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'modified' => '2024-08-07 12:53:52'
),
(int) 34 => array(
'id' => '3596',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Cloud Storage',
'description' => 'It can be the case that although the storage systems you use at home may be similar to those in your workplace, be aware of the different arrangements with regards to data security and protection. Check your local policies, or seek advice from your organisation's IT service desk or IG/data security contact.',
'field_order' => '17',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
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'modified' => '2024-08-07 12:53:52'
),
(int) 35 => array(
'id' => '3597',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Devices',
'description' => 'A number of simple measures can help you to stay safe online.
You should ensure your device is kept up-to-date particularly with any security updates.
You should lock your device as soon as you stop using it. All mobile phones, laptops, PCs and tablets whether personal or not, should have a password set. If you see a colleague’s device open and unlocked, lock it for them and gently remind them to do so in future. This also applies to corporate mobile devices – activate the lock function so that a password or code is needed to unlock them.
Tip: Press the Windows key + L on your keyboard to quickly lock your laptop or PC.',
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'id' => '3598',
'course_id' => '122',
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'field_type' => 'media-field',
'field_label' => 'Do not use unauthorised USB drives and mobile devices and avoid plugging in any non-approved devices to charge via USB cable. A private mobile phone is effectively a large USB storage device and may contain malware.',
'description' => 'Many organisations have policies about using USB drives, such as only using encrypted drives. Make sure you understand and follow your organisation's rules.
Using untrusted USB drives on your work computer can introduce malicious software and allow an attacker access to your network. Similarly, using trusted USB devices on public computers can cause a data breach. If you are unsure, ask your line manager or IT department.',
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(int) 37 => array(
'id' => '3599',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'paragraph',
'field_label' => 'Disposal of Information',
'description' => 'We have to be careful when disposing of any information. Much of the data that health and care organisations create and use is classed as official in the eyes of the government.
USB drives and other digital storage media should be returned to your IT department for secure erasure, and paper records should be put into confidential waste bins or shredded.',
'field_order' => '20',
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(int) 38 => array(
'id' => '3600',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'media-field',
'field_label' => 'Clear Desk Policy',
'description' => 'Most organisations now have a clear desk policy or equivalent guidance which includes working from home and you need to be aware of this.
Do not leave information such as documents that identify someone or financial details in unsecure locations
Having a clear desk ensures that you are not potentially leaving sensitive information lying around, raising the risk of a breach
A clear desk policy reduces the risk of data loss by ensuring no confidential or commercial information is left unattended throughout the workplace',
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(int) 39 => array(
'id' => '3601',
'course_id' => '122',
'course_lesson_id' => '564',
'field_type' => 'image-hotspot',
'field_label' => 'Home Working',
'description' => 'More of us are working from home on a regular basis. Are you aware of the data security and protection issues?
Select the numbers below to find out more.',
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'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":173.25,"left":144,"annotation":"Your workspace\n\nYour kitchen table could be your office, be mindful of sensitive work conversations in shared household spaces."},{"top":152.25,"left":346,"annotation":"Being vigilant\n\nAt home we can sometimes drop our defences and forget that we should treat our home workspaces as much as possible like work."},{"top":41.25,"left":371,"annotation":"Video calls\n\nYour working environment will be visible. For example, notice boards with sensitive information such as bank statements, login details to personal accounts and clinic appointment letters.\n\nYou should consider blurring your background in a video call or using a fake background effect. This will also help to protect the privacy of those who you live with."}]}',
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(int) 40 => array(
'id' => '3602',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Confidentiality and Sharing Information',
'description' => 'Confidential data is all data collected for the provision of health and social care services where people can be identified and would expect it to be kept private. This may include details about symptoms, diagnosis, treatment, names and addresses (this applies whether they are alive or deceased). In some instances, it may include staff information.
Under the common law duty of confidentiality, confidential information can be used or shared further with the consent of the individual. This consent can be implied (in relation to sharing for direct care) or expressly given.
Where this is not possible or appropriate, decisions on whether or not confidential data can be shared for purposes beyond individual care should be made by senior staff. This could be, for example, your Information Governance (IG) lead, Caldicott Guardian, your manager or someone in your organisation who has responsibility for data protection. These decisions should be documented.',
'field_order' => '0',
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(int) 41 => array(
'id' => '3603',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'image-hotspot',
'field_label' => 'The Caldicott Principles',
'description' => 'Before using confidential information, you should consider the Caldicott Principles [4]. The Caldicott Principles are intended to guide organisations on the use of confidential information within health and social care organisations and when such information is shared with other organisations or individuals. They apply to all data collected for the provision of health and social care services, where people can be identified and would expect that the data be kept private.
Caldicott Guardians are senior people within an organisation who protect the confidentiality of people's information by considering the ethical and legal aspects of data sharing. They play a vital role in ensuring that health and social care data is used responsibly to support the delivery of better care. Previously, only NHS organisations and local authorities were required to have a Caldicott Guardian.
The National Data Guardian released guidance in August 2021 that all of the following organisations that process confidential information of patients and service users should appoint a Caldicott Guardian: public bodies exercising functions that relate to the health service, adult social care or adult career support in England, as well as other organisations providing services as part of the publicly funded health service, adult social care, or adult carer support [5]. It is good practice for any organisation using health and care data to appoint a Caldicott Guardian, even if they are not required to.',
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'field_choices' => '{"width":500,"annotations":[{"top":13.8906,"left":106,"annotation":"Every proposed use or transfer of confidential information should be clearly defined, scrutinised and documented, with continuing uses regularly reviewed by an appropriate guardian."},{"top":7.89062,"left":211,"annotation":"Confidential information should not be included unless it is necessary for the specified purpose(s) for which the information is used or accessed. The need to identify individuals should be considered at each stage of satisfying the purpose(s) and alternatives used where possible."},{"top":6.89062,"left":329,"annotation":"Where use of confidential information is considered to be necessary, each item of information must be justified so that only the minimum amount of confidential information is included as necessary for a given function."},{"top":11.8906,"left":438,"annotation":"Only those who need access to confidential information should have access to it, and then only to the items that they need to see. This may mean introducing access controls or splitting information flows where one flow is used for several purposes."},{"top":173.891,"left":50,"annotation":"Action should be taken to ensure that all those handling confidential information understand their responsibilities and obligations to respect people's confidentiality."},{"top":173.891,"left":171,"annotation":"Every use of confidential information must be lawful. All those handling confidential information are responsible for ensuring that their use of and access to that information complies with legal requirements set out in statute and under the common law."},{"top":173.891,"left":281,"annotation":"Health and social care professionals should have the confidence to share confidential information in the best interests of patients and service users people using their services within the framework set out by these principles. They should be supported by the policies of their employers, regulators and professional bodies."},{"top":180.891,"left":376,"annotation":"A range of steps should be taken to ensure there are no surprises, so that people have clear expectations about how and why their confidential information is used, and what choices they have about this. These steps will vary depending on the use: as a minimum, this should include providing accessible, relevant and appropriate information - in some cases, greater engagement will be required."}]}',
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'id' => '3604',
'course_id' => '122',
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'field_type' => 'media-field',
'field_label' => 'Informing People',
'description' => 'People will not expect health and care professionals to look at their health records unless those professionals are involved in their care.
Wherever possible, you should inform people that you are accessing and using their information and the reason for doing so. There are specific techniques that you should use.
Explain
Clearly explain to people how you will use their information and point them to additional information if they ask for it. For example, on your organisation's website, in a leaflet or on a poster, or verbally when you see the person where appropriate.
Choices
Let people know what choices they have in relation to how their information is used and tell them whether that choice will affect the services offered to them. For example, it may not be possible to provide some services without being able to access their information.
If people are offered a choice, then it must be genuine and that choice should be respected, as and where appropriate.
Meet Expectations
Only use personal data in ways that people would reasonably expect. If people feel that their information may be used in unexpected ways or for purposes they may not support, this greatly undermines the relationship of trust.
The effect may be to deter people from seeking treatment, or, when seeking treatment, to only disclose partial or false details, thereby denying health and care providers the information they need to deliver safe and effective care.',
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(int) 43 => array(
'id' => '3605',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Individual Care',
'description' => 'In line with the seventh Caldicott principle, sharing information with the right people can be just as important as not disclosing to the wrong person.
You have a legal duty to share the information:
• If it will assist in the care or treatment of an individual concerned and
• It is reasonable to believe that the individual concerned understands the reason for sharing
Check
Check that the individual understands what information will be shared and has no concerns.
Data Protection
Ensure that the data protection, record keeping and security best practice (covered elsewhere in this session) are met.
Respect Objections
Normally, if the individual objects to any proposed information sharing, you must respect their objection even if it undermines or prevents care provision.
Your Caldicott Guardian, IG lead, your manager or someone in your organisation who has responsibility for data protection will be able to advise on what to do in these circumstances.
',
'field_order' => '3',
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(int) 44 => array(
'id' => '3606',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'Sharing Information for Secondary Care',
'description' => 'Consent is not always needed to share personal information for purposes other than individual care, such as planning and research as there are other legal gateways which permit data to be used for the purposes explained above.
Public Interest
This includes times where sharing personal information can be justified in the public interest including where there is a risk of serious harm to someone. If there is a risk of immediate harm to an individual, and you cannot find an appropriate person with whom to discuss the information request, you should share the information.
At the first opportunity afterward, you should inform the person responsible for IG in your organisation so they can follow-up the legal basis for sharing and document it.',
'field_order' => '4',
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(int) 45 => array(
'id' => '3607',
'course_id' => '122',
'course_lesson_id' => '565',
'field_type' => 'paragraph',
'field_label' => 'The National Data Opt-Out',
'description' => 'A national data opt out has been introduced to allow people to choose whether their confidential information is used for research and planning purposes. Health and care organisations must comply with this policy.
In practical terms, this means that people can register their national data opt-out online, through a national telephone service or through the NHS App. People can also change their national data opt-out choice at any time.',
'field_order' => '5',
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),
(int) 46 => array(
'id' => '3608',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Data Breaches',
'description' => 'he UK GDPR introduces a duty on all organisations to report personal data breaches that have a significant impact on people to the ICO within 72 hours. A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data.
There are three different types of personal data breaches.
Confidentiality Breach
A confidentiality breach is where there is an unauthorised or accidental disclosure of, or access to, personal data. This is also a criminal offence under UK law.
Examples include:
• Names and email addresses of 500 survey respondents are sent by email to the wrong supplier
• Unencrypted portable devices containing dataset extracts, which include details of hospital admissions are stolen from a research office
• An IT services firm has been contracted to archive and store customer records. The IT firm detects an attack on its network that results in personal data about customers being unlawfully accessed
• An employee file containing references and sickness records is left on public transport
Integrity Breach
An integrity breach is where there is an unauthorised or accidental alteration of personal data.
Examples include:
• An authorised user of a system modifies the profiles and access controls of other users without permission
• An analyst with authorised access to a dataset containing personal data makes additional copies of the dataset without applying robust version control procedures
Availability Breach
An availability breach is where there is an accidental or unauthorised loss of access to, or destruction of, personal data.
Examples include:
• Records destroyed earlier than scheduled because the list for destruction said 2012 instead of 2021
• Records misfiled in wrong person's record so not available when providing care
• The decryption key to securely encrypted personal data has been lost rendering the data unavailable until it is restored from a backup
• An operating system vulnerability is exploited by a ransomware attack, which results in personal data being encrypted for several days until the issue is resolved',
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(int) 47 => array(
'id' => '3609',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Cyber and Non-Cyber Incidents',
'description' => 'The ICO has provided further guidance on the types of incidents that may involve a breach of personal data.
Cyber incidents
• Brute force
• Cryptographic flaw
• Denial of service
• Hardware and software misconfiguration
• Malware
• Phishing
• Ransomware
• Unauthorised access
Non-cyber incidents
• Alteration of personal data
• Data emailed to the incorrect recipient
• Wrong person's information shown in online portal
• Failure to redact (remove or obscure sensitive information from view within a document)
• Unsecure disposal of paperwork
• Loss and theft of information left in an insecure location
• Verbal disclosure of personal data
• Failure to use bcc
Imagine the risk involved in making an important decision about a person’s care if his or her record was no longer available, was wrong or incomplete or if someone had tampered with it. Security incidents can lead to serious personal data breaches which can impact the care and treatment people receive.
Imagine a person's care being adversely affected either by the lack of availability or alteration of a connected medical device.
',
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(int) 48 => array(
'id' => '3610',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Postal Breaches',
'description' => 'Certain procedures can help to reduce the risk of data breaches when sending information by post, email, telephone and other means.
Consider the different ways in which breaches and incidents can be avoided by remaining vigilant and aware of your personal responsibility.
Miss Broom is waiting to receive information from her social worker. She opens her post one morning and finds that, as well as her own letter, the envelope contains two further letters addressed to other people.
Miss Broom contacts the organisation and tells an administrative officer about the letters.
The organisation's IG lead telephones Miss Broom to apologise for the error and asks her to keep the letters safe while arrangements are made for someone to collect them.
The organisation writes a formal apology to Miss Broom and to the two individuals about whom she received letters.
Both individuals were deeply concerned that Miss Broom, who they did not know, now knew important information about them. One of them wrote to their local paper about the breach.
Senior staff in the local authority spent the next two weeks responding to media queries about the number of breaches that the organisation had experienced.
The other individual, who had suffered from a similar breach the previous year, instructed his solicitor to bring legal proceedings against the local authority.
Make sure that all correspondence containing personal data is always addressed to a named person, not to a department, a unit or an organisation.
If the information contained in a letter includes more than basic clinical information, for example, appointment details, consider sending it by recorded or tracked delivery.
Recorded Delivery
You should assess the risks of posting paper records which include personal data and use this method only where it is absolutely necessary, secure and appropriate to do so. Consider using tracked or recorded delivery. Take special care when sending large amounts of information, for example, case notes or care records on paper, encrypted disk or other media.
Send these by tracked or recorded post or by NHS courier to ensure that such information is only seen by the authorised recipients. In some circumstances, you should obtain a receipt as proof of delivery, for example, when sending care records to a solicitor.
Approved Packaging
Only send case notes and other bulky material in robust, approved packaging, never in dustbin sacks, carrier bags or other containers.
Don’t leave the packages unattended unless they are securely stored, when waiting for collection.
Make certain that the packages are taken and transported by the approved carrier.
',
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(int) 49 => array(
'id' => '3611',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Email Breaches',
'description' => 'Email is increasingly becoming the preferred method for exchanging information, but as with other forms of communication, there are risks.
Mr Foster has recently been diagnosed with depression and has joined a support group to help him through this care.
He has just received his monthly email and noticed the names and email addresses of more than 500 people.
The organisation undertakes an investigation and finds that a new member of staff had sent out the email.
Everyone who received the email could identify who was a member of the depression support group.
The investigations found that all existing staff members involved in sending out emails knew what to do but had not supervised the new member of staff.
',
'field_order' => '3',
'attachment_id' => '1750',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'show_correct' => '0',
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),
(int) 50 => array(
'id' => '3612',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'image-hotspot',
'field_label' => 'Your organisation will have guidance on sending secure emails. If you are an NHSmail user, you can go to the NHSmail portal to access guidance about sending emails securely [6].',
'description' => 'Select the numbers to find out more information.',
'field_order' => '4',
'attachment_id' => '1751',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '{"width":500,"annotations":[{"top":133.672,"left":36,"annotation":"Check with your line manager whether it is acceptable to send information in this way."},{"top":132.672,"left":125,"annotation":"Confirm the accuracy of the email addresses for all intended recipients, sending test emails if you are unsure.\n\nBe aware that autofill functions may sometimes add an incorrect recipient with a similar name."},{"top":141.672,"left":243,"annotation":"Check that everyone on the copy list has a genuine ‘need to know’ the information you are to send."},{"top":131.672,"left":364,"annotation":"Health and social care organisations must meet the secure email standard (DCB1596) so that everyone can be sure that sensitive and confidential information is kept secure.\n\nIf you are unsure of what to do, ask your line manager, ICT department or provider for advice."},{"top":131.672,"left":461,"annotation":"Where an email needs to be sent to an unsecured email address, check whether this is at the request of a service user who understands and accepts the risks.\n \nConsider whether it would be more appropriate to encrypt the email yourself."}]}',
'field_correct' => null,
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(int) 51 => array(
'id' => '3613',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'media-field',
'field_label' => 'Video Conference and Telephone Breaches',
'description' => 'If a request for information is made by phone you should, where possible, adhere to the following processes and procedures.
• Confirm the name, job title, department and organisation of the person requesting the information
• Confirm that the reason for the information request is appropriate
• Find a contact telephone number that you know is correct for the organisation - such as the main switchboard number - so you can call back and ask for the named individual, to confirm that the caller is genuine
• Check whether the information can be provided. If in doubt, tell the person you will call them back
• Only provide the information to the person who requested it. Do not leave messages
• Ensure that you record your name, the reason for the disclosure and who authorised the disclosure in the patient/service user's record. Make sure you also record the recipient's name, job title, organisation and telephone number
Joe, a practice manager, receives a call from a local hospital requesting information about Mrs Smith, one of the practice patients.
He knows that she has been referred to that hospital for cancer investigation, so he gives the information to the caller.
Joe should not give patient information over the phone without first checking the identity of the caller and whether they have a valid reason to request it. Joe had no proof that the previous day’s call was from the local hospital.
The next morning, Mrs Smith phones the practice and tells Joe that her brother-in-law has information about her health that he can only have obtained from the practice. At that point, Joe realises that he had no proof that the previous day’s call was from the local hospital.',
'field_order' => '5',
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(int) 52 => array(
'id' => '3614',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Physical and Data Security Risks',
'description' => 'Last week, someone in a high-visibility vest visited a social care office as well as a GP practice in the same local area. In each case, he followed a member of staff into the building and told the receptionist that he needed everyone's details for a 'software update'.
The person then sold these details to other criminals. Let's find out what else he found.
Doors
Nearly every door the visitor encounters is open. Even those doors marked as 'restricted access' have been propped open to allow for a delivery.
This means he is able to wander freely in and out without challenge, and could have stolen equipment or personal items belonging to staff.
Don't leave open or prop open doors, especially those in restricted zones.
Visitors
The visitor has forged a badge. He approaches the reception desk and asks for directions to the server room. They are happy to help. His badge isn't even checked.
With access to the server room, he can disrupt the server as much as he likes, causing connectivity problems across the whole organisation.
Do check identification badges when you feel safe to do so. If not, seek help.
Desk
Despite most organisations having strict clear desk policies, a lot of data is found in unoccupied office areas. Financial documents, including client account details, are lying on desks.
The visitor has a bag of memory sticks and randomly disperses them on desks in the hope that someone will plug one in. It will then start installing malware onto the computer.
Don't plug in unknown or unapproved devices and seek from your IT support provider if in doubt. ',
'field_order' => '6',
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),
(int) 53 => array(
'id' => '3615',
'course_id' => '122',
'course_lesson_id' => '566',
'field_type' => 'paragraph',
'field_label' => 'Reporting Incidents',
'description' => 'Your role is to report concerns or details of a security incident as soon as you become aware of it. Your organisation should have an incident reporting procedure setting out what staff members should do on discovering a security incident or suspecting one has occurred.
You have a responsibility to familiarise yourself with your organisation's incident reporting procedure and to know who to report data security incidents to.
If you have concerns or become aware of a data security incident, report it. Do not assume that it is somebody else's responsibility to report the incident. We all have a role to play in protecting information.
Your organisation will have an individual or team whose responsibility it is to manage and investigate an incident
Near misses, where information was nearly lost or where someone attempted to access information should also be reported
Know your organisation's policy regarding the safe and acceptable use of IT.',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 13:11:49',
'modified' => '2024-08-07 13:11:49'
),
(int) 54 => array(
'id' => '3619',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'paragraph',
'field_label' => 'Good Record Keeping',
'description' => 'Records management is about the creation, use and disposal of records. Health and care organisations create records about the care and support they provide to people, and how they operate.
Effective records management will ensure records are available when needed, and the responsibility for managing them is everyone's.',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
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'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 55 => array(
'id' => '3618',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Management Lifecycle',
'description' => 'All records go through a series of phases:
• Creation
• Use
• Retention
• Disposal decisions (usually destruction)
For guidance, refer to:
• Your organisation's records management policy and/or retention schedule and guidance
• The Records Management Code of Practice for Health and Social Care Organisations [1]
',
'field_order' => '1',
'attachment_id' => '1755',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 56 => array(
'id' => '3617',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Good Practice',
'description' => 'Certain simple actions can ensure that you comply with data protection principles and follow the Records Management Code of Practice for Health and Care. Your organisation will have policies and procedures and can give you training to help ensure good governance.
It is important that records are complete, accurate, dated and timed, with an audit trail of who has added what.
They should distinguish between people's records, your opinions and any information provided by others.
This component is an accordion comprised of collapsible content panels containing display text. Select the item titles to toggle the visibility of these content panels.
Poor quality information presents a risk to people, staff members and the organisation. If you are uncertain about any of the good practice raised, talk to your records manager or IG team to improve your understanding.
Timely and up-to-date
Records are primarily intended to support care and should authentically represent each and every consultation (including by telephone or any other remote method). Therefore, record information at the time or as soon as possible after the event.
Accurate
Records made about the care and support given to people must be accurate and reflect what was provided to people.
Give people the opportunity to check and confirm the personal details held about them.
Complete
Ensure all necessary information is included so that records can be used effectively. Remember to include the NHS number if available.
Free from Duplication
Before you create a new record, make sure that one doesn’t already exist.',
'field_order' => '2',
'attachment_id' => '1754',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
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),
(int) 57 => array(
'id' => '3616',
'course_id' => '122',
'course_lesson_id' => '567',
'field_type' => 'media-field',
'field_label' => 'Information Disposal',
'description' => 'Make sure you know and follow your organisation's policy and procedures for the disposal of information.
Seek advice from your line manager, ICT department or technology provider when disposing of the information held on digital assets for example, laptops and smartphones.
All devices, such as laptops, must be disposed of by your ICT department or provider.
Any personal data must be treated as confidential and securely disposed of. This includes secure disposal of paper records in locked confidential waste bins.
When disposing of records, it is important to obtain a record of its disposal. This could be a certificate of destruction (so it is clear that the record has been destroyed, rather than misplaced), or an accession notice (when records are deposited with the local Place of Deposit or the National Archives, for long-term archival preservation).',
'field_order' => '3',
'attachment_id' => '1753',
'external_media_src' => '',
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'attachment_pos' => '0',
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'active' => '1',
'created' => '2024-08-07 13:15:52',
'modified' => '2024-08-07 13:15:52'
),
(int) 58 => array(
'id' => '3622',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'paragraph',
'field_label' => 'Freedom of Information',
'description' => 'The Freedom of Information (FOI) Act 2000 [7] provides public access to information held by public authorities.
The Act covers any recorded information* that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland.
*It should be noted that data will normally be exempt from release under this legislation as it is covered by the data protection legislation.
Recorded Information
This might include but is not limited to information contained in:
• Printed documents
• Computer files
• Letters
• Emails
• Notes
• Photographs
• Messages sent through text or messaging apps
• Sound or video recordings, for example, telephone conversations or CCTV
Recorded information is not limited to official documents, nor is it limited to information you create, so it also covers, for example, letters you receive from members of the public, although there may be a good reason not to release them or to release only parts of the information within documents, for example, you would redact personal data.
Public Authority
Public authorities include:
• Government departments
• Local authorities
• NHS organisations
• State schools
• Police forces
However, the Act does not necessarily cover every organisation that receives public money. For example, it does not cover some charities that receive grants and certain private sector organisations that perform public functions.
Anyone can ask for any information that is held by a public authority. However, this does not mean you are always obliged to provide the information. In some cases, there will be a good reason why you should not make public some or all of the information requested. There are therefore exemptions within the Act which permit public authorities to withhold information in certain circumstances or to refuse to comply with a request. Your FOI team will be able to provide advice on when these exemptions may apply',
'field_order' => '0',
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'created' => '2024-08-07 13:21:14',
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),
(int) 59 => array(
'id' => '3621',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Publishing Information',
'description' => 'As well as responding to requests for information, organisations must publish information proactively. The Freedom of Information Act requires every public authority to have a publication scheme, approved by the Information Commissioner’s Office (ICO), and to publish information covered by the scheme.
The scheme must set out your organisation’s commitment to make certain classes of information routinely available, such as policies and procedures, minutes of meetings, annual reports and financial information.',
'field_order' => '1',
'attachment_id' => '1757',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'active' => '1',
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'modified' => '2024-08-07 13:21:14'
),
(int) 60 => array(
'id' => '3620',
'course_id' => '122',
'course_lesson_id' => '568',
'field_type' => 'media-field',
'field_label' => 'Making a Request',
'description' => 'An organisation has 2 separate duties when responding to requests:
• To tell the applicant whether they hold any information falling within the scope of their request
• To provide that information, unless there is a legitimate reason not to disclose (where an exemption applies)
An organisation normally has 20 working days to respond to a request.
For a request to be valid under the Freedom of Information Act, it must be in writing, but requesters do not have to mention the Act or direct their request to a designated member of staff.
It is good practice to provide the contact details of your freedom of information officer/team (which is on your organisation's website), but you cannot ignore or refuse a request simply because it is addressed to a different member of staff. Any written request to a public authority asking for information is a request for recorded information under the Act.
This doesn't mean you have to treat every enquiry formally as a request under the Act. It will often be most sensible and provide better customer service to deal with it as a normal customer enquiry under your usual customer service procedures.
When a request is received or you are asked how to submit an FOI request, it is important that you follow your organisation's policy and procedure and immediately direct the requests to the relevant team.',
'field_order' => '2',
'attachment_id' => '1756',
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),
(int) 61 => array(
'id' => '3623',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'paragraph',
'field_label' => 'Key Points',
'description' => 'We all have a legal and professional duty to handle public information in a safe and secure manner
Data security can be broken down into 3 areas: confidentiality, integrity and availability
To make sure you comply with the law, you must know and comply with any information policies, procedures or protocols that your organisation has in place
Make sure information is shared in a secure way and that you have consent to do so where needed. Give individuals an opportunity to check the accuracy of information held to enable any mistakes to be corrected
By following good practice, you can help to ensure that people's information is not put at risk',
'field_order' => '0',
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'active' => '1',
'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
),
(int) 62 => array(
'id' => '3624',
'course_id' => '122',
'course_lesson_id' => '569',
'field_type' => 'text-links',
'field_label' => 'Further Information',
'description' => '1. NHS Records Management Code of Practice 2021. <a href="https://transform.england.nhs.uk/information-governance/guidance/records-management-code/">View website</a><br>2. Information Commissioner's Office. Guide to the UK General Data Protection Regulation. London: ICO, 2018. <a href="https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/">View website</a><br>3. The Data Protection Act 2018. London: HMSO, 2018. <a href="https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted">View website</a><br>4. National Data Guardian. The Caldicott Principles. London: NDG, 2020. <a href="https://www.gov.uk/government/publications/the-caldicott-principles">View website</a><br>5. National Data Guardian. National Data Guardian guidance on the appointment of Caldicott Guardians, their role and responsibilities. London: NDG, 2021. <a href="https://www.gov.uk/government/publications/national-data-guardian-guidance-on-the-appointment-of-caldicott-guardians-their-role-and-responsibilities">View guidance</a><br>6. NHS Digital. Guidance for sending secure email (including to patients). <a href="https://digital.nhs.uk/services/nhsmail/guidance-for-sending-secure-email">View website</a><br>7. Freedom of Information Act 2000. London: HMSO, 2000. <a href="https://www.legislation.gov.uk/ukpga/2000/36/contents">View website</a>',
'field_order' => '1',
'attachment_id' => null,
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'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-08-07 13:25:12',
'modified' => '2024-08-07 13:25:12'
),
(int) 63 => array(
'id' => '3625',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? It is important to lock your computer or mobile device when you're not using it.',
'description' => 'Choose the correct option',
'field_order' => '0',
'attachment_id' => '1758',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 64 => array(
'id' => '3626',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Someone follows you into your workplace and asks you to hold the door as they have forgotten their access card. Should you stop and challenge them?',
'description' => 'Choose the correct option',
'field_order' => '1',
'attachment_id' => '1759',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 65 => array(
'id' => '3627',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? You are generally allowed to share people's data by using social media such as Facebook, Snapchat, Twitter or LinkedIn, because it is securely stored.',
'description' => 'Choose the correct option',
'field_order' => '2',
'attachment_id' => '1760',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 66 => array(
'id' => '3628',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'description' => 'Is the following statement true or false?
You need consent or an alternative legal basis to use a person's health and care information for non-care purposes.',
'field_order' => '3',
'attachment_id' => '1761',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 67 => array(
'id' => '3629',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Important work-related documents, files or information should always be safely stored in folders that are backed up.',
'description' => 'Choose the correct option',
'field_order' => '4',
'attachment_id' => '1762',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 68 => array(
'id' => '3630',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Only use authorised USB drives or memory cards in work computers or mobile devices.',
'description' => 'Choose the correct option',
'field_order' => '5',
'attachment_id' => '1763',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 69 => array(
'id' => '3631',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Should you include sensitive information in social media posts relating to your work even though the system may allow you to?',
'description' => 'Choose the correct option',
'field_order' => '6',
'attachment_id' => '1764',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No","Yes"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 70 => array(
'id' => '3632',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Opening attachments or clicking web links from personal email or social media accounts on work devices can increase the risk of malware being downloaded.',
'description' => 'Choose the correct option',
'field_order' => '7',
'attachment_id' => '1765',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["False","True"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 71 => array(
'id' => '3633',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'multiple-choice',
'field_label' => 'On a video conference from home, what should you ensure is not visible?',
'description' => 'Choose all that apply and select Submit.',
'field_order' => '8',
'attachment_id' => '1766',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Any passwords and key codes","Individual's personal telephone numbers","Clinical correspondance"]',
'field_correct' => '0,1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 72 => array(
'id' => '3634',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Someone in your team nearly lost or mistakenly shared a large quantity of sensitive information. It was a 'near miss'. Should you report it?',
'description' => 'Choose the correct option',
'field_order' => '9',
'attachment_id' => '1767',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["No. It won't happen again; your team rarely makes mistakes like this","Yes. improvements to procedures can only be made if they are shared with the right members of staff"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 73 => array(
'id' => '3635',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Which of the following statements on the Data Protection Act 2018 and UK GDPR is correct?',
'description' => 'Choose the correct option',
'field_order' => '10',
'attachment_id' => '1768',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The Act only applies to patient or service user information","Organisations can be fined or face legal action for breaching the principles of the Act","The Act prevents information being shared for health and care purposes","The Act only applies to personal information in digital form","Individuals cannot be fined or face legal action for breaching the principles Act"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 74 => array(
'id' => '3636',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? All individuals have a right to privacy and can make requests to an organisation to access, erase (be forgotten), or rectify their data; or object to its use. An organisation must comply with this request unless they have a valid legal reason not to do so.',
'description' => 'Choose the correct option',
'field_order' => '11',
'attachment_id' => '1769',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 75 => array(
'id' => '3637',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement true or false? Under UK GDPR, an individual can be held responsible for a data breach.',
'description' => 'Choose the correct option',
'field_order' => '12',
'attachment_id' => '1770',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 76 => array(
'id' => '3638',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'Is the following statement True or False? Sharing information with the right people can be just as important as not disclosing to the wrong person.',
'description' => 'Choose the correct option ',
'field_order' => '13',
'attachment_id' => '1771',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
),
(int) 77 => array(
'id' => '3639',
'course_id' => '122',
'course_lesson_id' => '570',
'field_type' => 'single-choice',
'field_label' => 'When an individual requests information under a Freedom of Information Act, do they have to mention FOIA or direct their request to a designated member of staff?',
'description' => 'Choose the correct option ',
'field_order' => '14',
'attachment_id' => '1772',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Yes","No"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-08-07 13:42:49',
'modified' => '2024-08-07 13:42:49'
)
),
'LessonFieldIds' => array(
(int) 0 => '3561',
(int) 1 => '3562',
(int) 2 => '3563',
(int) 3 => '3564',
(int) 4 => '3565',
(int) 5 => '3566',
(int) 6 => '3567',
(int) 7 => '3568',
(int) 8 => '3569',
(int) 9 => '3570',
(int) 10 => '3571',
(int) 11 => '3572',
(int) 12 => '3573',
(int) 13 => '3574',
(int) 14 => '3575',
(int) 15 => '3576',
(int) 16 => '3577',
(int) 17 => '3578',
(int) 18 => '3580',
(int) 19 => '3581',
(int) 20 => '3582',
(int) 21 => '3583',
(int) 22 => '3585',
(int) 23 => '3586',
(int) 24 => '3584',
(int) 25 => '3587',
(int) 26 => '3588',
(int) 27 => '3589',
(int) 28 => '3590',
(int) 29 => '3591',
(int) 30 => '3592',
(int) 31 => '3593',
(int) 32 => '3594',
(int) 33 => '3595',
(int) 34 => '3596',
(int) 35 => '3597',
(int) 36 => '3598',
(int) 37 => '3599',
(int) 38 => '3600',
(int) 39 => '3601',
(int) 40 => '3602',
(int) 41 => '3603',
(int) 42 => '3604',
(int) 43 => '3605',
(int) 44 => '3606',
(int) 45 => '3607',
(int) 46 => '3608',
(int) 47 => '3609',
(int) 48 => '3610',
(int) 49 => '3611',
(int) 50 => '3612',
(int) 51 => '3613',
(int) 52 => '3614',
(int) 53 => '3615',
(int) 54 => '3619',
(int) 55 => '3618',
(int) 56 => '3617',
(int) 57 => '3616',
(int) 58 => '3622',
(int) 59 => '3621',
(int) 60 => '3620',
(int) 61 => '3623',
(int) 62 => '3624',
(int) 63 => '3625',
(int) 64 => '3626',
(int) 65 => '3627',
(int) 66 => '3628',
(int) 67 => '3629',
(int) 68 => '3630',
(int) 69 => '3631',
(int) 70 => '3632',
(int) 71 => '3633',
(int) 72 => '3634',
(int) 73 => '3635',
(int) 74 => '3636',
(int) 75 => '3637',
(int) 76 => '3638',
(int) 77 => '3639'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '122'
$k = (int) 0
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
$thumbnailSrcs = array(
(int) 138 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
(int) 146 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
(int) 497 => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
(int) 715 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
(int) 723 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
(int) 735 => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
(int) 822 => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
(int) 1134 => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
(int) 1139 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
(int) 1147 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
(int) 1152 => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
(int) 1160 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
(int) 1229 => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
(int) 1650 => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
(int) 1722 => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg'
)
$thumbnails = array(
(int) 0 => array(
'Attachment' => array(
'id' => '138',
'record_id' => '30',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x600.png"}',
'active' => '1',
'created' => '2022-12-14 08:14:38'
)
),
(int) 1 => array(
'Attachment' => array(
'id' => '146',
'record_id' => '6',
'type' => 'course',
'created_user_id' => '2',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'mime_type' => 'image/jpeg',
'title' => 'I believe in me',
'alt_text' => 'I believe in me',
'description' => 'Confidence',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg"}',
'active' => '1',
'created' => '2022-12-16 12:04:36'
)
),
(int) 2 => array(
'Attachment' => array(
'id' => '458',
'record_id' => '0',
'type' => '',
'created_user_id' => '1',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Employability-Programmes-Banner',
'alt_text' => 'Employability-Programmes-Banner',
'description' => 'Employability-Programmes-Banner',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x600.jpg"}',
'active' => '1',
'created' => '2023-01-10 12:26:12'
)
),
(int) 3 => array(
'Attachment' => array(
'id' => '468',
'record_id' => '176',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x600.jpg"}',
'active' => '1',
'created' => '2023-01-12 16:05:16'
)
),
(int) 4 => array(
'Attachment' => array(
'id' => '486',
'record_id' => '193',
'type' => 'course_field',
'created_user_id' => '9',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs_x600.jpg"}',
'active' => '1',
'created' => '2023-01-30 08:53:16'
)
),
(int) 5 => array(
'Attachment' => array(
'id' => '497',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop_x600.jpg"}',
'active' => '1',
'created' => '2023-02-10 08:53:51'
)
),
(int) 6 => array(
'Attachment' => array(
'id' => '715',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x600.jpg"}',
'active' => '1',
'created' => '2023-06-02 11:25:28'
)
),
(int) 7 => array(
'Attachment' => array(
'id' => '723',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 10:18:32'
)
),
(int) 8 => array(
'Attachment' => array(
'id' => '735',
'record_id' => '291',
'type' => 'course_field',
'created_user_id' => '15',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Physio2',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 13:58:19'
)
),
(int) 9 => array(
'Attachment' => array(
'id' => '822',
'record_id' => '81',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png"}',
'active' => '1',
'created' => '2023-07-26 09:28:41'
)
),
(int) 10 => array(
'Attachment' => array(
'id' => '1134',
'record_id' => '94',
'type' => 'course',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview_x600.jpg"}',
'active' => '1',
'created' => '2023-10-20 15:05:44'
)
),
(int) 11 => array(
'Attachment' => array(
'id' => '1139',
'record_id' => '414',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x600.jpg"}',
'active' => '1',
'created' => '2023-11-07 12:30:29'
)
),
(int) 12 => array(
'Attachment' => array(
'id' => '1147',
'record_id' => '96',
'type' => 'course',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
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)
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[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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(int) 22 => array(
[maximum depth reached]
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[maximum depth reached]
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(int) 24 => array(
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[maximum depth reached]
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(int) 26 => array(
[maximum depth reached]
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(int) 27 => array(
[maximum depth reached]
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(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
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(int) 30 => array(
[maximum depth reached]
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(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
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(int) 33 => array(
[maximum depth reached]
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(int) 34 => array(
[maximum depth reached]
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(int) 35 => array(
[maximum depth reached]
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(int) 36 => array(
[maximum depth reached]
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(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
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(int) 39 => array(
[maximum depth reached]
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(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
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(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
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(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '3561',
(int) 1 => '3562',
(int) 2 => '3563',
(int) 3 => '3564',
(int) 4 => '3565',
(int) 5 => '3566',
(int) 6 => '3567',
(int) 7 => '3568',
(int) 8 => '3569',
(int) 9 => '3570',
(int) 10 => '3571',
(int) 11 => '3572',
(int) 12 => '3573',
(int) 13 => '3574',
(int) 14 => '3575',
(int) 15 => '3576',
(int) 16 => '3577',
(int) 17 => '3578',
(int) 18 => '3580',
(int) 19 => '3581',
(int) 20 => '3582',
(int) 21 => '3583',
(int) 22 => '3585',
(int) 23 => '3586',
(int) 24 => '3584',
(int) 25 => '3587',
(int) 26 => '3588',
(int) 27 => '3589',
(int) 28 => '3590',
(int) 29 => '3591',
(int) 30 => '3592',
(int) 31 => '3593',
(int) 32 => '3594',
(int) 33 => '3595',
(int) 34 => '3596',
(int) 35 => '3597',
(int) 36 => '3598',
(int) 37 => '3599',
(int) 38 => '3600',
(int) 39 => '3601',
(int) 40 => '3602',
(int) 41 => '3603',
(int) 42 => '3604',
(int) 43 => '3605',
(int) 44 => '3606',
(int) 45 => '3607',
(int) 46 => '3608',
(int) 47 => '3609',
(int) 48 => '3610',
(int) 49 => '3611',
(int) 50 => '3612',
(int) 51 => '3613',
(int) 52 => '3614',
(int) 53 => '3615',
(int) 54 => '3619',
(int) 55 => '3618',
(int) 56 => '3617',
(int) 57 => '3616',
(int) 58 => '3622',
(int) 59 => '3621',
(int) 60 => '3620',
(int) 61 => '3623',
(int) 62 => '3624',
(int) 63 => '3625',
(int) 64 => '3626',
(int) 65 => '3627',
(int) 66 => '3628',
(int) 67 => '3629',
(int) 68 => '3630',
(int) 69 => '3631',
(int) 70 => '3632',
(int) 71 => '3633',
(int) 72 => '3634',
(int) 73 => '3635',
(int) 74 => '3636',
(int) 75 => '3637',
(int) 76 => '3638',
(int) 77 => '3639'
)
),
(int) 1 => array(
'Course' => array(
'id' => '110',
'course_title' => 'Conflict Resolution (Core Skill) Training',
'description' => 'This e-learning session meets the statutory and mandatory training requirements and learning outcomes for Conflict Resolution Level 1 in the UK Core Skills Training Framework (UK CSTF).',
'banner_media_id' => '1651',
'thumbnail_media_id' => '1650',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '8779',
'course_length' => '40 Minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-07-31 10:15:23',
'modified' => '2024-08-07 14:23:51',
'term_ids' => array(
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),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'field_count' => (int) 90
),
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(int) 4 => array(
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(int) 5 => array(
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(int) 6 => array(
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(int) 7 => array(
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(int) 8 => array(
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(int) 9 => array(
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(int) 10 => array(
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(int) 11 => array(
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),
(int) 12 => array(
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),
(int) 13 => array(
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),
(int) 14 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
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(int) 1 => array(
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(int) 4 => array(
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(int) 5 => array(
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(int) 6 => array(
[maximum depth reached]
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(int) 7 => array(
[maximum depth reached]
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(int) 8 => array(
[maximum depth reached]
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[maximum depth reached]
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(int) 10 => array(
[maximum depth reached]
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(int) 11 => array(
[maximum depth reached]
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(int) 12 => array(
[maximum depth reached]
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(int) 13 => array(
[maximum depth reached]
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(int) 14 => array(
[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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(int) 17 => array(
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[maximum depth reached]
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(int) 19 => array(
[maximum depth reached]
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(int) 20 => array(
[maximum depth reached]
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(int) 21 => array(
[maximum depth reached]
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(int) 22 => array(
[maximum depth reached]
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(int) 23 => array(
[maximum depth reached]
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(int) 24 => array(
[maximum depth reached]
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(int) 25 => array(
[maximum depth reached]
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(int) 26 => array(
[maximum depth reached]
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(int) 27 => array(
[maximum depth reached]
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(int) 28 => array(
[maximum depth reached]
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(int) 29 => array(
[maximum depth reached]
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(int) 30 => array(
[maximum depth reached]
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(int) 31 => array(
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(int) 32 => array(
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(int) 33 => array(
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(int) 34 => array(
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(int) 35 => array(
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(int) 36 => array(
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(int) 37 => array(
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(int) 38 => array(
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(int) 39 => array(
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(int) 40 => array(
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(int) 41 => array(
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(int) 42 => array(
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(int) 43 => array(
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(int) 44 => array(
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(int) 45 => array(
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(int) 46 => array(
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(int) 47 => array(
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(int) 49 => array(
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(int) 50 => array(
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(int) 51 => array(
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(int) 52 => array(
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(int) 53 => array(
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(int) 54 => array(
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(int) 55 => array(
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(int) 56 => array(
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(int) 57 => array(
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(int) 58 => array(
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(int) 59 => array(
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(int) 60 => array(
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(int) 61 => array(
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(int) 63 => array(
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(int) 64 => array(
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(int) 65 => array(
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(int) 66 => array(
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(int) 67 => array(
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(int) 68 => array(
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(int) 69 => array(
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(int) 70 => array(
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(int) 71 => array(
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(int) 72 => array(
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(int) 73 => array(
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(int) 74 => array(
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(int) 75 => array(
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(int) 76 => array(
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(int) 77 => array(
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(int) 78 => array(
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(int) 79 => array(
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(int) 80 => array(
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(int) 81 => array(
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(int) 82 => array(
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(int) 83 => array(
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(int) 84 => array(
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(int) 85 => array(
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(int) 86 => array(
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(int) 87 => array(
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(int) 88 => array(
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(int) 89 => array(
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)
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'LessonFieldList' => array(
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(int) 471 => array(
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(int) 472 => array(
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(int) 473 => array(
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(int) 474 => array(
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(int) 475 => array(
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(int) 476 => array(
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(int) 477 => array(
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(int) 478 => array(
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(int) 479 => array(
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(int) 480 => array(
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(int) 481 => array(
[maximum depth reached]
)
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(int) 3 => array(
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(int) 4 => array(
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(int) 5 => array(
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(int) 6 => array(
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(int) 7 => array(
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(int) 8 => array(
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(int) 9 => array(
[maximum depth reached]
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(int) 10 => array(
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(int) 11 => array(
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(int) 12 => array(
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(int) 13 => array(
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(int) 14 => array(
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(int) 15 => array(
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(int) 16 => array(
[maximum depth reached]
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(int) 17 => array(
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(int) 18 => array(
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(int) 19 => array(
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(int) 20 => array(
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(int) 23 => array(
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(int) 24 => array(
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(int) 25 => array(
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(int) 26 => array(
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(int) 27 => array(
[maximum depth reached]
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(int) 28 => array(
[maximum depth reached]
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(int) 29 => array(
[maximum depth reached]
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(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
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(int) 32 => array(
[maximum depth reached]
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(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
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(int) 37 => array(
[maximum depth reached]
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(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
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(int) 40 => array(
[maximum depth reached]
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(int) 41 => array(
[maximum depth reached]
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(int) 42 => array(
[maximum depth reached]
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(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
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(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
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(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
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(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
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(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
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(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
),
(int) 2 => array(
'Course' => array(
'id' => '105',
'course_title' => 'Work Experience Welcome Pack',
'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
'banner_media_id' => '231',
'thumbnail_media_id' => '1229',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '20 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-01-19 13:28:22',
'modified' => '2024-07-11 14:49:01'
),
'CourseLesson' => array(
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[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
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'description' => 'Find out more baout personal space.',
'lesson_order' => '9',
'created_user_id' => '8779',
'session_length' => '1 minute',
'character_id' => '',
'active' => '1',
'created' => '2024-07-31 11:17:33',
'modified' => '2024-07-31 11:17:33'
),
(int) 10 => array(
'id' => '477',
'course_id' => '110',
'lesson_title' => 'Dealing with a Conflict Situation',
'description' => 'Learning how to deal with conflict.',
'lesson_order' => '10',
'created_user_id' => '8779',
'session_length' => '3 minutes',
'character_id' => '',
'active' => '1',
'created' => '2024-07-31 11:20:58',
'modified' => '2024-07-31 11:20:58'
),
(int) 11 => array(
'id' => '478',
'course_id' => '110',
'lesson_title' => 'Support Following a Violent Incident',
'description' => 'Learn about support following a violent incident.',
'lesson_order' => '11',
'created_user_id' => '8779',
'session_length' => '5 minutes',
'character_id' => '',
'active' => '1',
'created' => '2024-07-31 11:24:59',
'modified' => '2024-07-31 11:25:04'
),
(int) 12 => array(
'id' => '479',
'course_id' => '110',
'lesson_title' => 'Your Personal Safety',
'description' => 'Learn about how to be responsible for your own personal safety.',
'lesson_order' => '12',
'created_user_id' => '8779',
'session_length' => '1 minute',
'character_id' => '',
'active' => '1',
'created' => '2024-07-31 11:32:20',
'modified' => '2024-07-31 11:32:20'
),
(int) 13 => array(
'id' => '480',
'course_id' => '110',
'lesson_title' => 'Session Summary ',
'description' => 'Summary of the key points of learning.',
'lesson_order' => '13',
'created_user_id' => '8779',
'session_length' => '1 minute',
'character_id' => '',
'active' => '1',
'created' => '2024-07-31 11:34:44',
'modified' => '2024-07-31 11:34:44'
),
(int) 14 => array(
'id' => '481',
'course_id' => '110',
'lesson_title' => 'eAssessment',
'description' => 'This eAssessment aligns to the UK Core Skills Training Framework learning outcomes and assessment criteria. You will need to achieve a pass mark of at least 80% in the eAssessment to successfully complete this training course.',
'lesson_order' => '14',
'created_user_id' => '8779',
'session_length' => '15 minutes',
'character_id' => '',
'active' => '1',
'created' => '2024-07-31 11:37:08',
'modified' => '2024-07-31 13:03:17'
)
),
'CourseLessonField' => array(
(int) 0 => array(
'id' => '2878',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'In 2015/16, there were 70,555 reported physical assaults against NHS staff in England. Anecdotal evidence shows there has been an increase in attacks on staff including emergency workers.
It is essential that all staff feel safe whilst at work. Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care.
This session describes the impact that violence and aggression can have on an individual and steps that can be taken to avoid conflict.',
'field_order' => '0',
'attachment_id' => '1273',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 1 => array(
'id' => '2879',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Firstly, it is important that we consider the definition of conflict. Conflict is described as:
A disagreement, struggle or fight, to be incompatible. A common factor is that there are issues with communication between the parties involved.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 2 => array(
'id' => '2880',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following do you think can cause conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Poor communication","Poor information sharing","Staff attitude","Physical health","Unmet needs","Environmental factors","Religious and cultural differences","Lack of resources"]',
'field_correct' => '0,1,2,3,4,5,6,7',
'show_correct' => '1',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 3 => array(
'id' => '2881',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Assault',
'description' => 'Assault is an extreme form of conflict. There are two types of assault:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 4 => array(
'id' => '2882',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Physical Assault (also known as Assault and Battery) ',
'description' => 'The intentional application of force to a person from another, without lawful justification, resulting in physical injury or personal discomfort.
There are three key phrases in relation to physical assault: ',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Intentional – a person has to have mental capacity and intent for it to be considered as a possible criminal act. Examples of people who may not have capacity include dementia patients, stroke victims, someone in extreme pain ","Lawful justification – sometimes there’s lawful justification in being hands on which prevents it being an assault, for example use of reasonable force, physical interventions within mental health trusts and security staff ","Physical injury or personal discomfort – within Learning Disability services or when working with children there’s a lot of pinching, touching and minor slaps, all, by definition physical assaults as there’s physical contact but they wouldn’t be reported as such unless it affects the victim or breaks an acceptable threshold "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 5 => array(
'id' => '2883',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Non-physical Assault (also known as Verbal Assault) ',
'description' => 'The use of inappropriate words or behaviour causing distress and/or constituting harassment. Examples include: ',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Threatening behaviour (for example, threatening to hit someone but there is no actual physical contact) ","Abusive behaviour (verbal or by any other means of communication – email, texting, graffiti, via social media, includes swearing or other offensive language) ","Anything racial or sexual in nature (a potential hate crime) ","Harassment ","Stalking "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 6 => array(
'id' => '2884',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'text-image',
'field_label' => 'The Assault Cycle [2] is a 5-stage model that helps to identify why an assault has occurred and the most appropriate type of intervention.',
'description' => '',
'field_order' => '6',
'attachment_id' => '1274',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 7 => array(
'id' => '2885',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Trigger Phase',
'description' => 'The trigger phase is the aggressor’s first behaviours which indicate a movement away from how they usually behave.
Unless you have a detailed understanding of the person, these early warning signs may be missed.
The change in behaviour may well reflect a sense of being psychologically ill at ease. When identified, it is important to try different interventions to prevent further escalation. Consider the following:',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Environment - too hot/too cold/too noisy etc.","Other patients and staff around you","Meetings about their care or mental health","Loss of freedom ","Change in routine or the routine itself","Frustration for any reason","Contact with family, for example a good/bad visit","Loss of contact with family and/or friends"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 8 => array(
'id' => '2886',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'There may be no obvious triggers.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 9 => array(
'id' => '2887',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Escalation phase',
'description' => 'This phase leads directly to assaultive behaviour. The patient deviates more and more from their baseline behaviours.
If there is no intervention, the deviation becomes increasingly obvious and it is more difficult to divert their attention on to other activities.
They become overly focussed on a particular issue and are less likely to respond to any form of rational intervention.
It is therefore necessary to intervene as early as possible in this phase. This can be done by:',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Counselling","Removal from the immediate environment","Anger management techniques"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 10 => array(
'id' => '2888',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Crisis phase',
'description' => 'As the patient becomes increasingly physically, emotionally and psychologically aroused, his or her control over aggressive impulses lessens and direct assaultive behaviour becomes likely.
Simultaneously, your physical and psychological responses may be hampering your control and effectiveness.
In this phase, the least effective strategy is to adopt an intervention that presumes the patient can respond rationally.
It is important to focus on the safety of yourself, the patient and anyone else who may be threatened.
Options may be limited - escape from danger.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 11 => array(
'id' => '2889',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Plateau and post crisis depression phases',
'description' => 'During the recovery phase, the patient may start to relax and decreases any aggressive behaviour. It is important to note that the confrontation may appear to be over but it could be temporary and could easily re-escalate.
During the post-crisis phase the patient tries to return to a stable base level and may experience tiredness, depression and guilt.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 12 => array(
'id' => '2891',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Verbal communication',
'description' => 'There are two elements to verbal communication:
Verbal spoken
For example, you could try the following:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Say something positive","Change the subject","Use humour (sparingly) to lighten the mood (be very careful with this!)","Motivate the other person","Empathise with the other person","Give choices","Set limits"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 13 => array(
'id' => '2892',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Para-verbal',
'description' => 'For example, consider the following',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Tone of voice","Pitch","Volume"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 14 => array(
'id' => '2893',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation.',
'description' => 'Please be aware that due to PPE, such as visors and masks, being worn during Covid-19 this may inhibit communication when trying to communicate with someone who is becoming angry.',
'field_order' => '0',
'attachment_id' => '1275',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 15 => array(
'id' => '2894',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Non-verbal communication',
'description' => 'Non-verbal communication includes facial expression, eye contact, proximity and body language such as gestures and posture.
Ways to improve your body language include:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Keep your body relaxed and open","Use open hand language","Breathe deeply and calmly","Respect personal space","Be aware of your facial expressions","Avoid making sudden movements","Don’t stare"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 16 => array(
'id' => '2895',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'Non-matching behaviour is when your body language contradicts what you say. ',
'description' => ' People pick up on this, even if we think we are not being obvious. You will find being genuine, open and honest reduces the probability of conflict.',
'field_order' => '4',
'attachment_id' => '1276',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 17 => array(
'id' => '2896',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Communication impact',
'description' => 'Communication, as defined by the Mehrabian Model, is:
7% from the spoken word
38% from the tone of voice
55% from non-verbal/body language [3]
In other words:',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["What you say is less important than how you say it","People believe what they see before they believe what they hear","People are persuaded by attitude and appearance"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 18 => array(
'id' => '2897',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Non-verbal communication is particularly important when dealing with emotional issues.',
'field_order' => '6',
'attachment_id' => '1277',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 19 => array(
'id' => '2898',
'course_id' => '110',
'course_lesson_id' => '469',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Communication breakdown can occur for various reasons. Factors that contribute may include:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The language used (English not a first language, dialect/accent, complexity/jargon used)","The environment - noise levels (too loud or too quiet), temperature (too hot and people may feel sleepy)","Personal emotions - fear, anxiety, stress, anger, confusion","Alcohol or drugs - both prescriptive medication or illicit substances","Disabilities - hard of hearing, speech impediment","Cultural differences - cross-cultural communication is very often hampered by a lack of understanding between the participants and, even when both parties want the same outcome, these differences can lead to conflict. Be aware that what you say and how you say it can be misunderstood as can your body language","Stereotyping or preconceived ideas ","Non-matching behaviour - conflict between what you say and how you say it","Educational background differences - differing education backgrounds may hinder the understanding of the listener and cause confusion or anger","Cognitive difficulties – dementia, learning disabilities","Mental health"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:43:11',
'modified' => '2024-07-31 10:43:11'
),
(int) 20 => array(
'id' => '2899',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'The attitude and behavioural cycle establish a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour.',
'field_order' => '0',
'attachment_id' => '1278',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 21 => array(
'id' => '2900',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'My attitude',
'description' => 'Health professional: "I'm really angry because I've been put on nights again."',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 22 => array(
'id' => '2901',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-links',
'field_label' => 'My behaviour',
'description' => 'Health professional: "I’m ignoring the bell call from one of my patients as they constantly ring it for no reason."',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 23 => array(
'id' => '2902',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your attitude',
'description' => 'Patient: "No one wants to help me in this hospital. I don’t want to be here anymore."',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 24 => array(
'id' => '2903',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your behaviour',
'description' => 'Patient: "I’m going to swear and be unpleasant to the next person who comes to help me as I have been ignored for the last 45 minutes."',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 25 => array(
'id' => '2904',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The basics',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["De-escalate yourself first - remember to breathe","Act calm - neutral facial expression, relaxed body, minimal gestures","Reassure yourself - positive self-talk and project success","Ask for help"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 26 => array(
'id' => '2905',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Then:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Assess the individual’s emotional state","Identify trigger factors","Reassure them to try to reduce anxiety","Talk/listen","Problem solve, for example risk assess the situation, be aware of your environment or those who might present a threat","Keep a relaxed and alert posture"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 27 => array(
'id' => '2906',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Personal safety',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Maintain an adequate distance between you and the other person","Allow space and time - back off if they advance towards you","Adopt a stance where hands are open and positioned above the waist as this facilitates the natural flinch response to protect oneself","Move towards a safe place ","Ask for any weapon to be put down (not handed over)","If any object constituting a weapon is produced, staff should immediately evacuate the location"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 28 => array(
'id' => '2907',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'paragraph',
'field_label' => 'NEVER attempt to deal with an armed individual. ',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 29 => array(
'id' => '2908',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The language you use can have a big impact on how the other person reacts. Avoid the following:',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Ordering, e.g. you must...; you have to...","Threatening, e.g. if you don’t, then","Preaching, e.g. you should…","Lecturing, e.g. here’s why you are wrong…","Judging, e.g. you’ll never change","Excusing, e.g. it’s not so bad","Labelling, e.g. you’re being unrealistic "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 30 => array(
'id' => '2909',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public. Employers have a duty to protect them from risk of physical and verbal abuse by carrying out risk assessments and providing lone worker devices.',
'field_order' => '0',
'attachment_id' => '1279',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 31 => array(
'id' => '2910',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Employees should take practical steps to improve their personal safety by:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Attending training","Adhering to lone workers' policy and procedures","Reporting near misses and incidents"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 32 => array(
'id' => '2911',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'We need to recognise when a situation is escalating so that we respond appropriately.
Conflict can be divided into three different levels. When dealing with each of these levels, it is important to use the right strategy. Dealing with a 'hiccup' in the same way as a crisis would not be productive. This would be like using a hammer to crack a nut.',
'field_order' => '0',
'attachment_id' => '1280',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 33 => array(
'id' => '2912',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Hiccups',
'description' => 'Hiccups are conflicts that are no more than a minor irritation, are inevitable and part of our daily lives. These are generally easier and quicker to deal with and sort out.',
'field_order' => '1',
'attachment_id' => '1281',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 34 => array(
'id' => '2913',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Clash',
'description' => '',
'field_order' => '2',
'attachment_id' => '1282',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 35 => array(
'id' => '2914',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Crisis',
'description' => 'A crisis can be very traumatic and, in some cases, dangerous. These are infrequent but more severe and more difficult to deal with (named third party intervention) this is when we see Violence and Aggression occur.',
'field_order' => '3',
'attachment_id' => '1283',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 36 => array(
'id' => '2915',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Some non-verbal and verbal warning and danger signs:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The face becomes flushed","Breathing becomes shallow","Sweating may be visible on the forehead","Gaze may increase in intensity","Tone in voice hardens and often becomes louder","Sometimes a distinct pulse is visible in the neck","Shoulders rise and arms extend away from the body","Fists clench and the forearms rise","Body weight shifts forward and is taken on toes"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 37 => array(
'id' => '2916',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '5',
'attachment_id' => '1284',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 38 => array(
'id' => '2917',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'PALMS',
'description' => 'The PALMS model may be used during a 'crisis'.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Position yourself - Where are you in relation to escape routes?","Attitude - is your attitude non-inflammatory?","Look and listen - are you aware of minor changes, could they be significant?","Make space - have you thought about your personal space?","Stance - is your stance non-inflammatory?"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 39 => array(
'id' => '2918',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => 'Let's take a look at three different models that may help when dealing with different levels of conflict.',
'description' => '',
'field_order' => '1',
'attachment_id' => '1285',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 40 => array(
'id' => '2920',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '3',
'attachment_id' => '1286',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 41 => array(
'id' => '2921',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'CUDSA',
'description' => 'The CUDSA model may be used during 'clashes'.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Confront the conflict","Understand the other person's point of view","Define the problem","Search for a solution","Agree a solution applicable to both parties"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 42 => array(
'id' => '2922',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'LEAPS',
'description' => 'The LEAPS model (George Thompson) has been designed to help you structure your communication into an easily remembered format. If used effectively, it can help to prevent communication breakdowns before they become a problem. It may be used during a 'hiccup'.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Listen to the other person, it shows you're interested and that you care","Empathise this will help diffuse the situation. Using phrases like 'I can see this has made you angry'","Ask question, this might help you discover facts","Paraphrase, this shows the person that you are listening and trying to understand their problem","Summarise, reach an agreement and a way forward"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 43 => array(
'id' => '2923',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'A risk assessment identifies the nature, severity, imminence, frequency, duration and likelihood of harm to self or others.',
'description' => 'When in a conflict situation, use the SAFER approach to conducting a dynamic risk assessment.
',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 44 => array(
'id' => '2924',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'bullet-points',
'field_label' => 'Assess the threat',
'description' => '(people, objects, places).',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["People - sex, age, size, skills, mental state, numbers present, physical or mental tiredness","Objects - alcohol, drugs, potential weapons, items of value, time of the day, animals","Places - excessive noise, safe exits, room layout, public or private premises, slip/trip hazards, imminent danger"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 45 => array(
'id' => '2925',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Step back ',
'description' => ' physically and mentally.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 46 => array(
'id' => '2926',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Find ',
'description' => 'help',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 47 => array(
'id' => '2927',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Evaluate',
'description' => 'your options',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 48 => array(
'id' => '2928',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Respond',
'description' => 'in an appropriate manner.',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 49 => array(
'id' => '2929',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Personal space is culturally defined but is usually:',
'field_order' => '0',
'attachment_id' => '1288',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 50 => array(
'id' => '2930',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Intimate',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Up to 0.5m","People we feel very close to"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 51 => array(
'id' => '2931',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Personal',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["About 1.2m","Friends and associates"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 52 => array(
'id' => '2932',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Social',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["About 2.4m","New acquaintances"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 53 => array(
'id' => '2933',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Public',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["2.4m plus","Larger audiences"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 54 => array(
'id' => '2934',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way.
Ensure you have an appropriate and comfortable space between you and an aggressive person and, if necessary, place a barrier between yourself and the aggressor.
Have an escape route/plan ready to be put into use. Get away if communication has not resolved the situation. Use passive compliance if you can’t get away.
Only use force when absolutely necessary (reasonable, appropriate and necessary) to protect yourself and others.',
'field_order' => '0',
'attachment_id' => '1289',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 55 => array(
'id' => '2935',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'paragraph',
'field_label' => 'The use of force in self-defence must be reasonable:',
'description' => '"A person may use such force as is reasonable in the circumstances in the prevention of crime, or in the effecting or assisting in the lawful arrest of offenders or suspected offenders or persons unlawfully at large"
',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 56 => array(
'id' => '2936',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'bullet-points',
'field_label' => 'Reasonable force is force that is deemed as:',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Proportionate - Is the amount of harm to be suffered correct or suitable in size, amount, or degree when considered in relation to something else? For example, if a patient attacks another patient and staff requests to stop are ignored, then staff may have to physically intervene by using a degree of force. ","Necessary - Is the action necessary and would a failure to carry it out result in a greater degree of damage to self or others? For example, on an acute admission ward a patient has been telling a nurse that they are angry with a doctor and is going to assault them. The nurse sees that the doctor the patient is angry with arrives on shift, the patient approaches them and the nurse has to physically intervene."]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 57 => array(
'id' => '2937',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Immediately after a violent incident a number of actions need to be taken.',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 58 => array(
'id' => '2938',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'Questions to ask',
'description' => 'The following questions provide a useful guide:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Has anyone been injured?","Do they need medical or any other assistance?","Have the individuals affected been moved to a place of safety?","Does the cause of the incident remain and is there risk of further incidents?","Has the incident been reported or the alarm raised?","Have the police been called?","Has an incident report form been completed?"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 59 => array(
'id' => '2939',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'Support',
'description' => 'Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity.
Post-incident support may come from:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Colleagues","Trade union","An individual’s line manager","Occupational Health services","Human Resources (for example, in relation to a phased return to work)","Employee counselling services","Victim Support","Criminal Injuries Compensation Authority"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 60 => array(
'id' => '2940',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => 'Reporting',
'description' => 'If the incident is not reported, it is as if it did not happen. Without reporting it, steps can’t be taken to prevent it happening again.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 61 => array(
'id' => '2941',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'An organisation needs to fully support its employees:',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["It has a legal duty for their safety","No one should be placed needlessly at risk","It needs to reduce the potential impact of an incident","All incidents need to be fully investigated","Appropriate training needs to be provided"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 62 => array(
'id' => '2942',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'The benefits include:',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Employees feel valued and respected","Preventative measures provide assurance and security","Employee welfare is supported","Lessons learnt can prevent future incidents from occurring","Employees feel empowered ","The financial and reputational cost or impact is reduced"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 63 => array(
'id' => '2943',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'In addition to support channels outlined above, it is important that you are aware of the security management roles in your organisation.
Director with Responsibility for Security
The role of the Director with responsibility for security (or equivalent) in your organisation is to be the named responsible board member for security management within the Trust.
Security Management Specialist (SMS)
Operationally responsible for the implementation of the national strategy for managing security and tailoring it to local requirements.',
'field_order' => '6',
'attachment_id' => '1290',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 64 => array(
'id' => '2944',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => 'As an employee, you also have a responsibility to ensure your own personal safety.',
'description' => 'Do not:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Show hostility","Use provocative language ","Raise your voice","Show signs of irritation","Behave in an overly authoritative manner","Give an ultimatum - unless you are prepared, and able, to follow it through "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 65 => array(
'id' => '2945',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Do:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Be prepared for problems","Avoid behaviour that is likely to provoke patients","Keep calm","Be respectful and tolerant","Remember that silence can be helpful","Listen and try to understand","Get help if you fear that violence is likely"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 66 => array(
'id' => '2946',
'course_id' => '110',
'course_lesson_id' => '480',
'field_type' => 'bullet-points',
'field_label' => 'Key Points',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care","Common causes of conflict include poor communication, poor physical health, religion and cultural differences and environmental factors","You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation","The attitude and behavioural cycle establishes a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour","People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public","You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way","The use of force in self-defence must be reasonable - it should be proportionate and necessary","Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:36:02',
'modified' => '2024-07-31 11:36:02'
),
(int) 67 => array(
'id' => '2947',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may cause conflict?',
'description' => 'Choose one or more options and select Submit',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["A patient in a drop-in centre not realising that they need to pick up a ticket before they sit down","A family member expecting an immediate response to a question about a patient\u2019s condition","A drunken person coming in off the street"," A patient being told that a consultant can\u2019t make an arranged appointment due to an emergency"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 68 => array(
'id' => '2948',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Indicate the normal order of individual's emotions during a conflict escalation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Violence, anger, frustration, aggression","Frustration, aggression, anger, violence","Frustration, anger, aggression, violence","Anger, violence, frustration, aggression"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 69 => array(
'id' => '2949',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'An irate visitor comes up to you and demands information on a patient who has just been admitted. How would you use communication skills to diffuse the situation?',
'description' => 'Choose four options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Speak quickly to get the message across","Maintain eye contact, blinking slowly"," Touch the visitor","Keep a relaxed and open posture when talking to the visitor"," Consider the effect of the words you use","Ensure you have a calm and soft tone of voice"]',
'field_correct' => '1,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 70 => array(
'id' => '2950',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A patient verbally abuses a member of staff. The staff member does not report it as they see this as part of their role. As training is based around reported incidents, this does not get picked up. What action should the staff member take?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Not report verbal abuse as receiving it is part of their role","Report all incidents of abuse including verbal to enable the organisation to learn and better support staff and patients","Verbally retaliate"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 71 => array(
'id' => '2951',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Non-verbal communication is particularly important when:',
'description' => 'Choose two options and select Submit.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You are dealing with emotional issues","You are talking on the telephone","You are in a conflict situation","You are sending a text"]',
'field_correct' => '0,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 72 => array(
'id' => '2952',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the main forms of communication?',
'description' => 'Choose two options and select Submit.',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Visual","Auditory","Verbal","Non-verbal"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 73 => array(
'id' => '2953',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may be causes of breakdown in communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional state of the patient","Patient feeling hot, in pain or hungry","Language barrier","PPE and face coverings","Noisy environment","Power and authority"]',
'field_correct' => '0,1,2,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 74 => array(
'id' => '2954',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What do you need to do to improve communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Talk slowly and clearly","Check that you are being understood","Don't talk down to a patient","Adopt an open posture","Repeat information if required"]',
'field_correct' => '0,1,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 75 => array(
'id' => '2955',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'During a conflict situation, the aggressor looks away but still appears agitated and goes quiet. How might these signs be interpreted?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" You have successfully de-escalated this conflict","A physical attack may be imminent","You have scared the aggressor into submission"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 76 => array(
'id' => '2956',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Jenny is a health visitor who was physically assaulted by a patient’s father during a home visit. On her report Jenny states that the man was ‘extremely quiet and was showing no outward signs of being angry’. Why should Jenny have been more concerned by this man’s behaviour?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["People who go quiet when they are angry may be more volatile than people who show their anger"," People who go quiet when they are angry usually have emotional issues","People who go quiet when they are angry may be less volatile than people who show their anger"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 77 => array(
'id' => '2957',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'When working alone what do you need to ensure in order to help protect yourself from potential conflicts?',
'description' => 'Choose four options and select Submit.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You work to a specified, agreed appointments list","You undertake a dynamic risk assessment for new situations","You have a mobile phone available to use","You carry an implement you can use as a weapon if required","You keep in contact with colleagues or managers"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 78 => array(
'id' => '2958',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might the procedures relating to the provision of a health service contribute to the escalation of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
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'show_correct' => '1',
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(int) 79 => array(
'id' => '2959',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following defines the 'reactionary gap'?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '12',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The minimum distance between two people to enable a response to a potential threat","The time taken to leave the area where a conflict is taking place","The minimum distance you should be from an exit route"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
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'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 80 => array(
'id' => '2960',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A community physiotherapist is required to enter a patient's intimate space to manipulate a leg joint. What could they do to minimise the risks of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '13',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Communicate well","Ensure the patient is put at ease","Explain the procedure","Always physically restrain the patient","Approach the patient in a professional manner"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 81 => array(
'id' => '2961',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What does the phrase 'calming or slowing' mean in a conflict situation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '14',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Slowing down the rate of communication and breaking the flow into manageable sections","Ensuring your movements are not rapid","Breathing more slowly"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 82 => array(
'id' => '2962',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'Once you have found a strategy for successfully dealing with a conflict situation, the same strategy should then be used for all other conflict situations.',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '15',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
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'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 83 => array(
'id' => '2963',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the key elements that define 'reasonable force'?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '16',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Minimum use of force","Proportionate","Necessary"]',
'field_correct' => '0,1,2',
'show_correct' => '0',
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(int) 84 => array(
'id' => '2964',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'description' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'field_order' => '17',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of force for self-defence or to protect others without using more force than is necessary","Using force on a patient that will result in staff being prosecuted","Refusing to treat a patient who is being abusive and violent"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 85 => array(
'id' => '2965',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What support is offered by the organisation Victim Support?',
'description' => 'Choose four options and select Submit.',
'field_order' => '18',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional support","Payments for victims of violence","Practical support","Telephone support via support line","Confidential support"]',
'field_correct' => '0,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 86 => array(
'id' => '2966',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might a Trust benefit from offering support to staff following a violent incident?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '19',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Staff will take less time to recover","Staff are more committed to the Trust","Staff will be retained longer","The Trust will gain a reputation as a good employer"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 87 => array(
'id' => '2967',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What is the role of the Security Management Specialist within your organisation?',
'description' => 'Choose the two correct options and select Submit.',
'field_order' => '20',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["To ensure all doors and windows are secure","To check all staff mileage claims at the end of each month","To investigate incidents of physical assault on Trust staff"," To advise the Trust on physical security measures"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 88 => array(
'id' => '2968',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'The letters of the LEAPS model of communication stands for which of the following?',
'description' => 'Choose the correct options and select Submit.',
'field_order' => '21',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" Listening, Empathising, Asking, Paraphrasing, Summarising"," Lunging, Engaging, Assisting, Prosecuting, Suspecting"," Learning, Encountering, Advising, Posturing, Succeeding"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 89 => array(
'id' => '2969',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following describe the PALMS model of communication?',
'description' => 'Choose two correct options and select Submit.',
'field_order' => '22',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of your palms to prevent an attack","A non-aggressive stance, giving appropriate space","Communicating that you want to help resolve the issue"]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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'id' => '2878',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'In 2015/16, there were 70,555 reported physical assaults against NHS staff in England. Anecdotal evidence shows there has been an increase in attacks on staff including emergency workers.
It is essential that all staff feel safe whilst at work. Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care.
This session describes the impact that violence and aggression can have on an individual and steps that can be taken to avoid conflict.',
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'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
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(int) 1 => array(
'id' => '2879',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Firstly, it is important that we consider the definition of conflict. Conflict is described as:
A disagreement, struggle or fight, to be incompatible. A common factor is that there are issues with communication between the parties involved.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
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'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
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(int) 2 => array(
'id' => '2880',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following do you think can cause conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Poor communication","Poor information sharing","Staff attitude","Physical health","Unmet needs","Environmental factors","Religious and cultural differences","Lack of resources"]',
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'show_correct' => '1',
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'id' => '2881',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Assault',
'description' => 'Assault is an extreme form of conflict. There are two types of assault:',
'field_order' => '3',
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(int) 4 => array(
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'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Physical Assault (also known as Assault and Battery) ',
'description' => 'The intentional application of force to a person from another, without lawful justification, resulting in physical injury or personal discomfort.
There are three key phrases in relation to physical assault: ',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
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'attachment_pos' => null,
'field_choices' => '["Intentional – a person has to have mental capacity and intent for it to be considered as a possible criminal act. Examples of people who may not have capacity include dementia patients, stroke victims, someone in extreme pain ","Lawful justification – sometimes there’s lawful justification in being hands on which prevents it being an assault, for example use of reasonable force, physical interventions within mental health trusts and security staff ","Physical injury or personal discomfort – within Learning Disability services or when working with children there’s a lot of pinching, touching and minor slaps, all, by definition physical assaults as there’s physical contact but they wouldn’t be reported as such unless it affects the victim or breaks an acceptable threshold "]',
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(int) 5 => array(
'id' => '2883',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Non-physical Assault (also known as Verbal Assault) ',
'description' => 'The use of inappropriate words or behaviour causing distress and/or constituting harassment. Examples include: ',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Threatening behaviour (for example, threatening to hit someone but there is no actual physical contact) ","Abusive behaviour (verbal or by any other means of communication – email, texting, graffiti, via social media, includes swearing or other offensive language) ","Anything racial or sexual in nature (a potential hate crime) ","Harassment ","Stalking "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'created' => '2024-07-31 12:03:37',
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(int) 6 => array(
'id' => '2884',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'text-image',
'field_label' => 'The Assault Cycle [2] is a 5-stage model that helps to identify why an assault has occurred and the most appropriate type of intervention.',
'description' => '',
'field_order' => '6',
'attachment_id' => '1274',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
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'created' => '2024-07-31 12:03:37',
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(int) 7 => array(
'id' => '2885',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Trigger Phase',
'description' => 'The trigger phase is the aggressor’s first behaviours which indicate a movement away from how they usually behave.
Unless you have a detailed understanding of the person, these early warning signs may be missed.
The change in behaviour may well reflect a sense of being psychologically ill at ease. When identified, it is important to try different interventions to prevent further escalation. Consider the following:',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
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'attachment_pos' => null,
'field_choices' => '["Environment - too hot/too cold/too noisy etc.","Other patients and staff around you","Meetings about their care or mental health","Loss of freedom ","Change in routine or the routine itself","Frustration for any reason","Contact with family, for example a good/bad visit","Loss of contact with family and/or friends"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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(int) 8 => array(
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'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'There may be no obvious triggers.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 9 => array(
'id' => '2887',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Escalation phase',
'description' => 'This phase leads directly to assaultive behaviour. The patient deviates more and more from their baseline behaviours.
If there is no intervention, the deviation becomes increasingly obvious and it is more difficult to divert their attention on to other activities.
They become overly focussed on a particular issue and are less likely to respond to any form of rational intervention.
It is therefore necessary to intervene as early as possible in this phase. This can be done by:',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Counselling","Removal from the immediate environment","Anger management techniques"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 10 => array(
'id' => '2888',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Crisis phase',
'description' => 'As the patient becomes increasingly physically, emotionally and psychologically aroused, his or her control over aggressive impulses lessens and direct assaultive behaviour becomes likely.
Simultaneously, your physical and psychological responses may be hampering your control and effectiveness.
In this phase, the least effective strategy is to adopt an intervention that presumes the patient can respond rationally.
It is important to focus on the safety of yourself, the patient and anyone else who may be threatened.
Options may be limited - escape from danger.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 11 => array(
'id' => '2889',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Plateau and post crisis depression phases',
'description' => 'During the recovery phase, the patient may start to relax and decreases any aggressive behaviour. It is important to note that the confrontation may appear to be over but it could be temporary and could easily re-escalate.
During the post-crisis phase the patient tries to return to a stable base level and may experience tiredness, depression and guilt.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 12 => array(
'id' => '2893',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation.',
'description' => 'Please be aware that due to PPE, such as visors and masks, being worn during Covid-19 this may inhibit communication when trying to communicate with someone who is becoming angry.',
'field_order' => '0',
'attachment_id' => '1275',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 13 => array(
'id' => '2891',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Verbal communication',
'description' => 'There are two elements to verbal communication:
Verbal spoken
For example, you could try the following:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Say something positive","Change the subject","Use humour (sparingly) to lighten the mood (be very careful with this!)","Motivate the other person","Empathise with the other person","Give choices","Set limits"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 14 => array(
'id' => '2892',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Para-verbal',
'description' => 'For example, consider the following',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Tone of voice","Pitch","Volume"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 15 => array(
'id' => '2894',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Non-verbal communication',
'description' => 'Non-verbal communication includes facial expression, eye contact, proximity and body language such as gestures and posture.
Ways to improve your body language include:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Keep your body relaxed and open","Use open hand language","Breathe deeply and calmly","Respect personal space","Be aware of your facial expressions","Avoid making sudden movements","Don’t stare"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 16 => array(
'id' => '2895',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'Non-matching behaviour is when your body language contradicts what you say. ',
'description' => ' People pick up on this, even if we think we are not being obvious. You will find being genuine, open and honest reduces the probability of conflict.',
'field_order' => '4',
'attachment_id' => '1276',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 17 => array(
'id' => '2896',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Communication impact',
'description' => 'Communication, as defined by the Mehrabian Model, is:
7% from the spoken word
38% from the tone of voice
55% from non-verbal/body language [3]
In other words:',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["What you say is less important than how you say it","People believe what they see before they believe what they hear","People are persuaded by attitude and appearance"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 18 => array(
'id' => '2897',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Non-verbal communication is particularly important when dealing with emotional issues.',
'field_order' => '6',
'attachment_id' => '1277',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 19 => array(
'id' => '2898',
'course_id' => '110',
'course_lesson_id' => '469',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Communication breakdown can occur for various reasons. Factors that contribute may include:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The language used (English not a first language, dialect/accent, complexity/jargon used)","The environment - noise levels (too loud or too quiet), temperature (too hot and people may feel sleepy)","Personal emotions - fear, anxiety, stress, anger, confusion","Alcohol or drugs - both prescriptive medication or illicit substances","Disabilities - hard of hearing, speech impediment","Cultural differences - cross-cultural communication is very often hampered by a lack of understanding between the participants and, even when both parties want the same outcome, these differences can lead to conflict. Be aware that what you say and how you say it can be misunderstood as can your body language","Stereotyping or preconceived ideas ","Non-matching behaviour - conflict between what you say and how you say it","Educational background differences - differing education backgrounds may hinder the understanding of the listener and cause confusion or anger","Cognitive difficulties – dementia, learning disabilities","Mental health"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:43:11',
'modified' => '2024-07-31 10:43:11'
),
(int) 20 => array(
'id' => '2899',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'The attitude and behavioural cycle establish a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour.',
'field_order' => '0',
'attachment_id' => '1278',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 21 => array(
'id' => '2900',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'My attitude',
'description' => 'Health professional: "I'm really angry because I've been put on nights again."',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 22 => array(
'id' => '2901',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-links',
'field_label' => 'My behaviour',
'description' => 'Health professional: "I’m ignoring the bell call from one of my patients as they constantly ring it for no reason."',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 23 => array(
'id' => '2902',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your attitude',
'description' => 'Patient: "No one wants to help me in this hospital. I don’t want to be here anymore."',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 24 => array(
'id' => '2903',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your behaviour',
'description' => 'Patient: "I’m going to swear and be unpleasant to the next person who comes to help me as I have been ignored for the last 45 minutes."',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 25 => array(
'id' => '2904',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The basics',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["De-escalate yourself first - remember to breathe","Act calm - neutral facial expression, relaxed body, minimal gestures","Reassure yourself - positive self-talk and project success","Ask for help"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 26 => array(
'id' => '2905',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Then:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Assess the individual’s emotional state","Identify trigger factors","Reassure them to try to reduce anxiety","Talk/listen","Problem solve, for example risk assess the situation, be aware of your environment or those who might present a threat","Keep a relaxed and alert posture"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 27 => array(
'id' => '2906',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Personal safety',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Maintain an adequate distance between you and the other person","Allow space and time - back off if they advance towards you","Adopt a stance where hands are open and positioned above the waist as this facilitates the natural flinch response to protect oneself","Move towards a safe place ","Ask for any weapon to be put down (not handed over)","If any object constituting a weapon is produced, staff should immediately evacuate the location"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 28 => array(
'id' => '2907',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'paragraph',
'field_label' => 'NEVER attempt to deal with an armed individual. ',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 29 => array(
'id' => '2908',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The language you use can have a big impact on how the other person reacts. Avoid the following:',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Ordering, e.g. you must...; you have to...","Threatening, e.g. if you don’t, then","Preaching, e.g. you should…","Lecturing, e.g. here’s why you are wrong…","Judging, e.g. you’ll never change","Excusing, e.g. it’s not so bad","Labelling, e.g. you’re being unrealistic "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 30 => array(
'id' => '2909',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public. Employers have a duty to protect them from risk of physical and verbal abuse by carrying out risk assessments and providing lone worker devices.',
'field_order' => '0',
'attachment_id' => '1279',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 31 => array(
'id' => '2910',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Employees should take practical steps to improve their personal safety by:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Attending training","Adhering to lone workers' policy and procedures","Reporting near misses and incidents"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 32 => array(
'id' => '2911',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'We need to recognise when a situation is escalating so that we respond appropriately.
Conflict can be divided into three different levels. When dealing with each of these levels, it is important to use the right strategy. Dealing with a 'hiccup' in the same way as a crisis would not be productive. This would be like using a hammer to crack a nut.',
'field_order' => '0',
'attachment_id' => '1280',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 33 => array(
'id' => '2912',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Hiccups',
'description' => 'Hiccups are conflicts that are no more than a minor irritation, are inevitable and part of our daily lives. These are generally easier and quicker to deal with and sort out.',
'field_order' => '1',
'attachment_id' => '1281',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 34 => array(
'id' => '2913',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Clash',
'description' => '',
'field_order' => '2',
'attachment_id' => '1282',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 35 => array(
'id' => '2914',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Crisis',
'description' => 'A crisis can be very traumatic and, in some cases, dangerous. These are infrequent but more severe and more difficult to deal with (named third party intervention) this is when we see Violence and Aggression occur.',
'field_order' => '3',
'attachment_id' => '1283',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
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(int) 36 => array(
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'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Some non-verbal and verbal warning and danger signs:',
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(int) 37 => array(
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'field_type' => 'text-image',
'field_label' => 'Let's take a look at three different models that may help when dealing with different levels of conflict.',
'description' => '',
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(int) 38 => array(
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'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'LEAPS',
'description' => 'The LEAPS model (George Thompson) has been designed to help you structure your communication into an easily remembered format. If used effectively, it can help to prevent communication breakdowns before they become a problem. It may be used during a 'hiccup'.',
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'description' => '',
'field_order' => '3',
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'field_type' => 'bullet-points',
'field_label' => 'CUDSA',
'description' => 'The CUDSA model may be used during 'clashes'.',
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'description' => '',
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(int) 42 => array(
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'field_type' => 'bullet-points',
'field_label' => 'PALMS',
'description' => 'The PALMS model may be used during a 'crisis'.',
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'external_thumb_src' => null,
'attachment_pos' => null,
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(int) 43 => array(
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'field_type' => 'paragraph',
'field_label' => 'A risk assessment identifies the nature, severity, imminence, frequency, duration and likelihood of harm to self or others.',
'description' => 'When in a conflict situation, use the SAFER approach to conducting a dynamic risk assessment.
',
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'created' => '2024-07-31 11:16:58',
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(int) 44 => array(
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'field_type' => 'paragraph',
'field_label' => 'Step back ',
'description' => ' physically and mentally.',
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'field_type' => 'bullet-points',
'field_label' => 'Assess the threat',
'description' => '(people, objects, places).',
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(int) 46 => array(
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'field_type' => 'paragraph',
'field_label' => 'Find ',
'description' => 'help',
'field_order' => '3',
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'modified' => '2024-07-31 11:16:58'
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(int) 47 => array(
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'course_id' => '110',
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'field_type' => 'paragraph',
'field_label' => 'Evaluate',
'description' => 'your options',
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'modified' => '2024-07-31 11:16:58'
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(int) 48 => array(
'id' => '2928',
'course_id' => '110',
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'field_type' => 'paragraph',
'field_label' => 'Respond',
'description' => 'in an appropriate manner.',
'field_order' => '5',
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(int) 49 => array(
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'course_id' => '110',
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'field_type' => 'text-image',
'field_label' => '',
'description' => 'Personal space is culturally defined but is usually:',
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'external_thumb_src' => '',
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
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(int) 50 => array(
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'field_type' => 'numbered-points',
'field_label' => 'Intimate',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Up to 0.5m","People we feel very close to"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
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(int) 51 => array(
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'course_id' => '110',
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'field_type' => 'numbered-points',
'field_label' => 'Personal',
'description' => '',
'field_order' => '2',
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'field_choices' => '["About 1.2m","Friends and associates"]',
'field_correct' => null,
'show_correct' => '0',
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(int) 52 => array(
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'field_type' => 'numbered-points',
'field_label' => 'Social',
'description' => '',
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'field_choices' => '["About 2.4m","New acquaintances"]',
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(int) 53 => array(
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'field_type' => 'numbered-points',
'field_label' => 'Public',
'description' => '',
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'field_choices' => '["2.4m plus","Larger audiences"]',
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(int) 54 => array(
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'field_type' => 'text-image',
'field_label' => '',
'description' => 'You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way.
Ensure you have an appropriate and comfortable space between you and an aggressive person and, if necessary, place a barrier between yourself and the aggressor.
Have an escape route/plan ready to be put into use. Get away if communication has not resolved the situation. Use passive compliance if you can’t get away.
Only use force when absolutely necessary (reasonable, appropriate and necessary) to protect yourself and others.',
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(int) 55 => array(
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'course_lesson_id' => '477',
'field_type' => 'paragraph',
'field_label' => 'The use of force in self-defence must be reasonable:',
'description' => '"A person may use such force as is reasonable in the circumstances in the prevention of crime, or in the effecting or assisting in the lawful arrest of offenders or suspected offenders or persons unlawfully at large"
',
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(int) 56 => array(
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'field_type' => 'bullet-points',
'field_label' => 'Reasonable force is force that is deemed as:',
'description' => '',
'field_order' => '2',
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'field_choices' => '["Proportionate - Is the amount of harm to be suffered correct or suitable in size, amount, or degree when considered in relation to something else? For example, if a patient attacks another patient and staff requests to stop are ignored, then staff may have to physically intervene by using a degree of force. ","Necessary - Is the action necessary and would a failure to carry it out result in a greater degree of damage to self or others? For example, on an acute admission ward a patient has been telling a nurse that they are angry with a doctor and is going to assault them. The nurse sees that the doctor the patient is angry with arrives on shift, the patient approaches them and the nurse has to physically intervene."]',
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(int) 57 => array(
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'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Immediately after a violent incident a number of actions need to be taken.',
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'modified' => '2024-07-31 11:31:36'
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(int) 58 => array(
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'course_id' => '110',
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'field_type' => 'bullet-points',
'field_label' => 'Questions to ask',
'description' => 'The following questions provide a useful guide:',
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'field_choices' => '["Has anyone been injured?","Do they need medical or any other assistance?","Have the individuals affected been moved to a place of safety?","Does the cause of the incident remain and is there risk of further incidents?","Has the incident been reported or the alarm raised?","Have the police been called?","Has an incident report form been completed?"]',
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'show_correct' => '0',
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(int) 59 => array(
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'field_type' => 'paragraph',
'field_label' => 'Reporting',
'description' => 'If the incident is not reported, it is as if it did not happen. Without reporting it, steps can’t be taken to prevent it happening again.',
'field_order' => '2',
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(int) 60 => array(
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'field_type' => 'bullet-points',
'field_label' => 'Support',
'description' => 'Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity.
Post-incident support may come from:',
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'field_choices' => '["Colleagues","Trade union","An individual’s line manager","Occupational Health services","Human Resources (for example, in relation to a phased return to work)","Employee counselling services","Victim Support","Criminal Injuries Compensation Authority"]',
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'show_correct' => '0',
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(int) 61 => array(
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'field_type' => 'bullet-points',
'field_label' => 'An organisation needs to fully support its employees:',
'description' => '',
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'field_choices' => '["It has a legal duty for their safety","No one should be placed needlessly at risk","It needs to reduce the potential impact of an incident","All incidents need to be fully investigated","Appropriate training needs to be provided"]',
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'show_correct' => '0',
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(int) 62 => array(
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'course_id' => '110',
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'field_type' => 'bullet-points',
'field_label' => 'The benefits include:',
'description' => '',
'field_order' => '5',
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'field_choices' => '["Employees feel valued and respected","Preventative measures provide assurance and security","Employee welfare is supported","Lessons learnt can prevent future incidents from occurring","Employees feel empowered ","The financial and reputational cost or impact is reduced"]',
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
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(int) 63 => array(
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'description' => 'In addition to support channels outlined above, it is important that you are aware of the security management roles in your organisation.
Director with Responsibility for Security
The role of the Director with responsibility for security (or equivalent) in your organisation is to be the named responsible board member for security management within the Trust.
Security Management Specialist (SMS)
Operationally responsible for the implementation of the national strategy for managing security and tailoring it to local requirements.',
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'attachment_id' => '1290',
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'field_correct' => null,
'show_correct' => '0',
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(int) 64 => array(
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'course_id' => '110',
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'field_type' => 'bullet-points',
'field_label' => 'As an employee, you also have a responsibility to ensure your own personal safety.',
'description' => 'Do not:',
'field_order' => '0',
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'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Show hostility","Use provocative language ","Raise your voice","Show signs of irritation","Behave in an overly authoritative manner","Give an ultimatum - unless you are prepared, and able, to follow it through "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 65 => array(
'id' => '2945',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Do:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Be prepared for problems","Avoid behaviour that is likely to provoke patients","Keep calm","Be respectful and tolerant","Remember that silence can be helpful","Listen and try to understand","Get help if you fear that violence is likely"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 66 => array(
'id' => '2946',
'course_id' => '110',
'course_lesson_id' => '480',
'field_type' => 'bullet-points',
'field_label' => 'Key Points',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care","Common causes of conflict include poor communication, poor physical health, religion and cultural differences and environmental factors","You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation","The attitude and behavioural cycle establishes a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour","People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public","You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way","The use of force in self-defence must be reasonable - it should be proportionate and necessary","Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:36:02',
'modified' => '2024-07-31 11:36:02'
),
(int) 67 => array(
'id' => '2947',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may cause conflict?',
'description' => 'Choose one or more options and select Submit',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["A patient in a drop-in centre not realising that they need to pick up a ticket before they sit down","A family member expecting an immediate response to a question about a patient\u2019s condition","A drunken person coming in off the street"," A patient being told that a consultant can\u2019t make an arranged appointment due to an emergency"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 68 => array(
'id' => '2948',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Indicate the normal order of individual's emotions during a conflict escalation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Violence, anger, frustration, aggression","Frustration, aggression, anger, violence","Frustration, anger, aggression, violence","Anger, violence, frustration, aggression"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 69 => array(
'id' => '2949',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'An irate visitor comes up to you and demands information on a patient who has just been admitted. How would you use communication skills to diffuse the situation?',
'description' => 'Choose four options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Speak quickly to get the message across","Maintain eye contact, blinking slowly"," Touch the visitor","Keep a relaxed and open posture when talking to the visitor"," Consider the effect of the words you use","Ensure you have a calm and soft tone of voice"]',
'field_correct' => '1,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 70 => array(
'id' => '2950',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A patient verbally abuses a member of staff. The staff member does not report it as they see this as part of their role. As training is based around reported incidents, this does not get picked up. What action should the staff member take?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Not report verbal abuse as receiving it is part of their role","Report all incidents of abuse including verbal to enable the organisation to learn and better support staff and patients","Verbally retaliate"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 71 => array(
'id' => '2951',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Non-verbal communication is particularly important when:',
'description' => 'Choose two options and select Submit.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You are dealing with emotional issues","You are talking on the telephone","You are in a conflict situation","You are sending a text"]',
'field_correct' => '0,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 72 => array(
'id' => '2952',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the main forms of communication?',
'description' => 'Choose two options and select Submit.',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Visual","Auditory","Verbal","Non-verbal"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 73 => array(
'id' => '2953',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may be causes of breakdown in communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional state of the patient","Patient feeling hot, in pain or hungry","Language barrier","PPE and face coverings","Noisy environment","Power and authority"]',
'field_correct' => '0,1,2,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 74 => array(
'id' => '2954',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What do you need to do to improve communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Talk slowly and clearly","Check that you are being understood","Don't talk down to a patient","Adopt an open posture","Repeat information if required"]',
'field_correct' => '0,1,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 75 => array(
'id' => '2955',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'During a conflict situation, the aggressor looks away but still appears agitated and goes quiet. How might these signs be interpreted?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" You have successfully de-escalated this conflict","A physical attack may be imminent","You have scared the aggressor into submission"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 76 => array(
'id' => '2956',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Jenny is a health visitor who was physically assaulted by a patient’s father during a home visit. On her report Jenny states that the man was ‘extremely quiet and was showing no outward signs of being angry’. Why should Jenny have been more concerned by this man’s behaviour?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["People who go quiet when they are angry may be more volatile than people who show their anger"," People who go quiet when they are angry usually have emotional issues","People who go quiet when they are angry may be less volatile than people who show their anger"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 77 => array(
'id' => '2957',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'When working alone what do you need to ensure in order to help protect yourself from potential conflicts?',
'description' => 'Choose four options and select Submit.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You work to a specified, agreed appointments list","You undertake a dynamic risk assessment for new situations","You have a mobile phone available to use","You carry an implement you can use as a weapon if required","You keep in contact with colleagues or managers"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 78 => array(
'id' => '2958',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might the procedures relating to the provision of a health service contribute to the escalation of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Patients may have to repeat information to various staff members"," Patients may have to answer personal questions","Patients may have to wait to receive the service","Patients may have to undergo invasive procedures"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 79 => array(
'id' => '2959',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following defines the 'reactionary gap'?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '12',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The minimum distance between two people to enable a response to a potential threat","The time taken to leave the area where a conflict is taking place","The minimum distance you should be from an exit route"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 80 => array(
'id' => '2960',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A community physiotherapist is required to enter a patient's intimate space to manipulate a leg joint. What could they do to minimise the risks of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '13',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Communicate well","Ensure the patient is put at ease","Explain the procedure","Always physically restrain the patient","Approach the patient in a professional manner"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 81 => array(
'id' => '2961',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What does the phrase 'calming or slowing' mean in a conflict situation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '14',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Slowing down the rate of communication and breaking the flow into manageable sections","Ensuring your movements are not rapid","Breathing more slowly"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 82 => array(
'id' => '2962',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'Once you have found a strategy for successfully dealing with a conflict situation, the same strategy should then be used for all other conflict situations.',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '15',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 83 => array(
'id' => '2963',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the key elements that define 'reasonable force'?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '16',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Minimum use of force","Proportionate","Necessary"]',
'field_correct' => '0,1,2',
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 84 => array(
'id' => '2964',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'description' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'field_order' => '17',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of force for self-defence or to protect others without using more force than is necessary","Using force on a patient that will result in staff being prosecuted","Refusing to treat a patient who is being abusive and violent"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 85 => array(
'id' => '2965',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What support is offered by the organisation Victim Support?',
'description' => 'Choose four options and select Submit.',
'field_order' => '18',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional support","Payments for victims of violence","Practical support","Telephone support via support line","Confidential support"]',
'field_correct' => '0,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 86 => array(
'id' => '2966',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might a Trust benefit from offering support to staff following a violent incident?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '19',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Staff will take less time to recover","Staff are more committed to the Trust","Staff will be retained longer","The Trust will gain a reputation as a good employer"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 87 => array(
'id' => '2967',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What is the role of the Security Management Specialist within your organisation?',
'description' => 'Choose the two correct options and select Submit.',
'field_order' => '20',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["To ensure all doors and windows are secure","To check all staff mileage claims at the end of each month","To investigate incidents of physical assault on Trust staff"," To advise the Trust on physical security measures"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 88 => array(
'id' => '2968',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'The letters of the LEAPS model of communication stands for which of the following?',
'description' => 'Choose the correct options and select Submit.',
'field_order' => '21',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" Listening, Empathising, Asking, Paraphrasing, Summarising"," Lunging, Engaging, Assisting, Prosecuting, Suspecting"," Learning, Encountering, Advising, Posturing, Succeeding"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 89 => array(
'id' => '2969',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following describe the PALMS model of communication?',
'description' => 'Choose two correct options and select Submit.',
'field_order' => '22',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of your palms to prevent an attack","A non-aggressive stance, giving appropriate space","Communicating that you want to help resolve the issue"]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
)
),
'LessonFieldIds' => array(
(int) 0 => '2878',
(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '110'
$k = (int) 1
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
$thumbnailSrcs = array(
(int) 138 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
(int) 146 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
(int) 497 => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
(int) 715 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
(int) 723 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
(int) 735 => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
(int) 822 => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
(int) 1134 => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
(int) 1139 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
(int) 1147 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
(int) 1152 => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
(int) 1160 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
(int) 1229 => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
(int) 1650 => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
(int) 1722 => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg'
)
$thumbnails = array(
(int) 0 => array(
'Attachment' => array(
'id' => '138',
'record_id' => '30',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x600.png"}',
'active' => '1',
'created' => '2022-12-14 08:14:38'
)
),
(int) 1 => array(
'Attachment' => array(
'id' => '146',
'record_id' => '6',
'type' => 'course',
'created_user_id' => '2',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'mime_type' => 'image/jpeg',
'title' => 'I believe in me',
'alt_text' => 'I believe in me',
'description' => 'Confidence',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg"}',
'active' => '1',
'created' => '2022-12-16 12:04:36'
)
),
(int) 2 => array(
'Attachment' => array(
'id' => '458',
'record_id' => '0',
'type' => '',
'created_user_id' => '1',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Employability-Programmes-Banner',
'alt_text' => 'Employability-Programmes-Banner',
'description' => 'Employability-Programmes-Banner',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x600.jpg"}',
'active' => '1',
'created' => '2023-01-10 12:26:12'
)
),
(int) 3 => array(
'Attachment' => array(
'id' => '468',
'record_id' => '176',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x600.jpg"}',
'active' => '1',
'created' => '2023-01-12 16:05:16'
)
),
(int) 4 => array(
'Attachment' => array(
'id' => '486',
'record_id' => '193',
'type' => 'course_field',
'created_user_id' => '9',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs_x600.jpg"}',
'active' => '1',
'created' => '2023-01-30 08:53:16'
)
),
(int) 5 => array(
'Attachment' => array(
'id' => '497',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop_x600.jpg"}',
'active' => '1',
'created' => '2023-02-10 08:53:51'
)
),
(int) 6 => array(
'Attachment' => array(
'id' => '715',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x600.jpg"}',
'active' => '1',
'created' => '2023-06-02 11:25:28'
)
),
(int) 7 => array(
'Attachment' => array(
'id' => '723',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 10:18:32'
)
),
(int) 8 => array(
'Attachment' => array(
'id' => '735',
'record_id' => '291',
'type' => 'course_field',
'created_user_id' => '15',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Physio2',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 13:58:19'
)
),
(int) 9 => array(
'Attachment' => array(
'id' => '822',
'record_id' => '81',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png"}',
'active' => '1',
'created' => '2023-07-26 09:28:41'
)
),
(int) 10 => array(
'Attachment' => array(
'id' => '1134',
'record_id' => '94',
'type' => 'course',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview_x600.jpg"}',
'active' => '1',
'created' => '2023-10-20 15:05:44'
)
),
(int) 11 => array(
'Attachment' => array(
'id' => '1139',
'record_id' => '414',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-mali-maeder-821037_x600.jpg"}',
'active' => '1',
'created' => '2023-11-07 12:30:29'
)
),
(int) 12 => array(
'Attachment' => array(
'id' => '1147',
'record_id' => '96',
'type' => 'course',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-alex-andrews-821754_2_x600.jpg"}',
'active' => '1',
'created' => '2023-11-08 10:53:20'
)
),
(int) 13 => array(
'Attachment' => array(
'id' => '1152',
'record_id' => '422',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'mime_type' => 'image/webp',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/eyes.webp"}',
'active' => '1',
'created' => '2023-11-09 08:29:11'
)
),
(int) 14 => array(
'Attachment' => array(
'id' => '1160',
'record_id' => '428',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/11\/pexels-fauxels-3183150_x600.jpg"}',
'active' => '1',
'created' => '2023-11-10 10:22:02'
)
),
(int) 15 => array(
'Attachment' => array(
'id' => '1229',
'record_id' => '436',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/04\/IMG_1209-scaled_x600.jpg"}',
'active' => '1',
'created' => '2024-04-16 11:25:29'
)
),
(int) 16 => array(
'Attachment' => array(
'id' => '1650',
'record_id' => '110',
'type' => 'course',
'created_user_id' => '8779',
'file' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/4_2.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/4_2.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2024\/08\/4_2.jpg"}',
'active' => '1',
'created' => '2024-08-07 09:37:21'
)
),
(int) 17 => array(
'Attachment' => array(
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(int) 25 => '3587',
(int) 26 => '3588',
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(int) 28 => '3590',
(int) 29 => '3591',
(int) 30 => '3592',
(int) 31 => '3593',
(int) 32 => '3594',
(int) 33 => '3595',
(int) 34 => '3596',
(int) 35 => '3597',
(int) 36 => '3598',
(int) 37 => '3599',
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(int) 39 => '3601',
(int) 40 => '3602',
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(int) 44 => '3606',
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(int) 50 => '3612',
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(int) 54 => '3619',
(int) 55 => '3618',
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(int) 57 => '3616',
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(int) 60 => '3620',
(int) 61 => '3623',
(int) 62 => '3624',
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(int) 65 => '3627',
(int) 66 => '3628',
(int) 67 => '3629',
(int) 68 => '3630',
(int) 69 => '3631',
(int) 70 => '3632',
(int) 71 => '3633',
(int) 72 => '3634',
(int) 73 => '3635',
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(int) 77 => '3639'
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'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
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'active' => '1',
'created' => '2024-01-19 13:28:22',
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<ol>
<li>Where to find healthcare related roles you may be interested in;</li>
<li>Knowing if a role you are applying for is right for you;</li>
<li>How to complete a strong application;</li>
<li>Tips for successfully completing an application.</li>
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),
(int) 2 => array(
'id' => '2880',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following do you think can cause conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Poor communication","Poor information sharing","Staff attitude","Physical health","Unmet needs","Environmental factors","Religious and cultural differences","Lack of resources"]',
'field_correct' => '0,1,2,3,4,5,6,7',
'show_correct' => '1',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 3 => array(
'id' => '2881',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Assault',
'description' => 'Assault is an extreme form of conflict. There are two types of assault:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 4 => array(
'id' => '2882',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Physical Assault (also known as Assault and Battery) ',
'description' => 'The intentional application of force to a person from another, without lawful justification, resulting in physical injury or personal discomfort.
There are three key phrases in relation to physical assault: ',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Intentional – a person has to have mental capacity and intent for it to be considered as a possible criminal act. Examples of people who may not have capacity include dementia patients, stroke victims, someone in extreme pain ","Lawful justification – sometimes there’s lawful justification in being hands on which prevents it being an assault, for example use of reasonable force, physical interventions within mental health trusts and security staff ","Physical injury or personal discomfort – within Learning Disability services or when working with children there’s a lot of pinching, touching and minor slaps, all, by definition physical assaults as there’s physical contact but they wouldn’t be reported as such unless it affects the victim or breaks an acceptable threshold "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 5 => array(
'id' => '2883',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Non-physical Assault (also known as Verbal Assault) ',
'description' => 'The use of inappropriate words or behaviour causing distress and/or constituting harassment. Examples include: ',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Threatening behaviour (for example, threatening to hit someone but there is no actual physical contact) ","Abusive behaviour (verbal or by any other means of communication – email, texting, graffiti, via social media, includes swearing or other offensive language) ","Anything racial or sexual in nature (a potential hate crime) ","Harassment ","Stalking "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 6 => array(
'id' => '2884',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'text-image',
'field_label' => 'The Assault Cycle [2] is a 5-stage model that helps to identify why an assault has occurred and the most appropriate type of intervention.',
'description' => '',
'field_order' => '6',
'attachment_id' => '1274',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 7 => array(
'id' => '2885',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Trigger Phase',
'description' => 'The trigger phase is the aggressor’s first behaviours which indicate a movement away from how they usually behave.
Unless you have a detailed understanding of the person, these early warning signs may be missed.
The change in behaviour may well reflect a sense of being psychologically ill at ease. When identified, it is important to try different interventions to prevent further escalation. Consider the following:',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Environment - too hot/too cold/too noisy etc.","Other patients and staff around you","Meetings about their care or mental health","Loss of freedom ","Change in routine or the routine itself","Frustration for any reason","Contact with family, for example a good/bad visit","Loss of contact with family and/or friends"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 8 => array(
'id' => '2886',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'There may be no obvious triggers.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 9 => array(
'id' => '2887',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Escalation phase',
'description' => 'This phase leads directly to assaultive behaviour. The patient deviates more and more from their baseline behaviours.
If there is no intervention, the deviation becomes increasingly obvious and it is more difficult to divert their attention on to other activities.
They become overly focussed on a particular issue and are less likely to respond to any form of rational intervention.
It is therefore necessary to intervene as early as possible in this phase. This can be done by:',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Counselling","Removal from the immediate environment","Anger management techniques"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 10 => array(
'id' => '2888',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Crisis phase',
'description' => 'As the patient becomes increasingly physically, emotionally and psychologically aroused, his or her control over aggressive impulses lessens and direct assaultive behaviour becomes likely.
Simultaneously, your physical and psychological responses may be hampering your control and effectiveness.
In this phase, the least effective strategy is to adopt an intervention that presumes the patient can respond rationally.
It is important to focus on the safety of yourself, the patient and anyone else who may be threatened.
Options may be limited - escape from danger.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 11 => array(
'id' => '2889',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Plateau and post crisis depression phases',
'description' => 'During the recovery phase, the patient may start to relax and decreases any aggressive behaviour. It is important to note that the confrontation may appear to be over but it could be temporary and could easily re-escalate.
During the post-crisis phase the patient tries to return to a stable base level and may experience tiredness, depression and guilt.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 12 => array(
'id' => '2891',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Verbal communication',
'description' => 'There are two elements to verbal communication:
Verbal spoken
For example, you could try the following:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Say something positive","Change the subject","Use humour (sparingly) to lighten the mood (be very careful with this!)","Motivate the other person","Empathise with the other person","Give choices","Set limits"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 13 => array(
'id' => '2892',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Para-verbal',
'description' => 'For example, consider the following',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Tone of voice","Pitch","Volume"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 14 => array(
'id' => '2893',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation.',
'description' => 'Please be aware that due to PPE, such as visors and masks, being worn during Covid-19 this may inhibit communication when trying to communicate with someone who is becoming angry.',
'field_order' => '0',
'attachment_id' => '1275',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 15 => array(
'id' => '2894',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Non-verbal communication',
'description' => 'Non-verbal communication includes facial expression, eye contact, proximity and body language such as gestures and posture.
Ways to improve your body language include:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Keep your body relaxed and open","Use open hand language","Breathe deeply and calmly","Respect personal space","Be aware of your facial expressions","Avoid making sudden movements","Don’t stare"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 16 => array(
'id' => '2895',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'Non-matching behaviour is when your body language contradicts what you say. ',
'description' => ' People pick up on this, even if we think we are not being obvious. You will find being genuine, open and honest reduces the probability of conflict.',
'field_order' => '4',
'attachment_id' => '1276',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 17 => array(
'id' => '2896',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Communication impact',
'description' => 'Communication, as defined by the Mehrabian Model, is:
7% from the spoken word
38% from the tone of voice
55% from non-verbal/body language [3]
In other words:',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["What you say is less important than how you say it","People believe what they see before they believe what they hear","People are persuaded by attitude and appearance"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 18 => array(
'id' => '2897',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Non-verbal communication is particularly important when dealing with emotional issues.',
'field_order' => '6',
'attachment_id' => '1277',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 19 => array(
'id' => '2898',
'course_id' => '110',
'course_lesson_id' => '469',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Communication breakdown can occur for various reasons. Factors that contribute may include:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The language used (English not a first language, dialect/accent, complexity/jargon used)","The environment - noise levels (too loud or too quiet), temperature (too hot and people may feel sleepy)","Personal emotions - fear, anxiety, stress, anger, confusion","Alcohol or drugs - both prescriptive medication or illicit substances","Disabilities - hard of hearing, speech impediment","Cultural differences - cross-cultural communication is very often hampered by a lack of understanding between the participants and, even when both parties want the same outcome, these differences can lead to conflict. Be aware that what you say and how you say it can be misunderstood as can your body language","Stereotyping or preconceived ideas ","Non-matching behaviour - conflict between what you say and how you say it","Educational background differences - differing education backgrounds may hinder the understanding of the listener and cause confusion or anger","Cognitive difficulties – dementia, learning disabilities","Mental health"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:43:11',
'modified' => '2024-07-31 10:43:11'
),
(int) 20 => array(
'id' => '2899',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'The attitude and behavioural cycle establish a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour.',
'field_order' => '0',
'attachment_id' => '1278',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 21 => array(
'id' => '2900',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'My attitude',
'description' => 'Health professional: "I'm really angry because I've been put on nights again."',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 22 => array(
'id' => '2901',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-links',
'field_label' => 'My behaviour',
'description' => 'Health professional: "I’m ignoring the bell call from one of my patients as they constantly ring it for no reason."',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 23 => array(
'id' => '2902',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your attitude',
'description' => 'Patient: "No one wants to help me in this hospital. I don’t want to be here anymore."',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 24 => array(
'id' => '2903',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your behaviour',
'description' => 'Patient: "I’m going to swear and be unpleasant to the next person who comes to help me as I have been ignored for the last 45 minutes."',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 25 => array(
'id' => '2904',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The basics',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["De-escalate yourself first - remember to breathe","Act calm - neutral facial expression, relaxed body, minimal gestures","Reassure yourself - positive self-talk and project success","Ask for help"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 26 => array(
'id' => '2905',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Then:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Assess the individual’s emotional state","Identify trigger factors","Reassure them to try to reduce anxiety","Talk/listen","Problem solve, for example risk assess the situation, be aware of your environment or those who might present a threat","Keep a relaxed and alert posture"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 27 => array(
'id' => '2906',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Personal safety',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Maintain an adequate distance between you and the other person","Allow space and time - back off if they advance towards you","Adopt a stance where hands are open and positioned above the waist as this facilitates the natural flinch response to protect oneself","Move towards a safe place ","Ask for any weapon to be put down (not handed over)","If any object constituting a weapon is produced, staff should immediately evacuate the location"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 28 => array(
'id' => '2907',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'paragraph',
'field_label' => 'NEVER attempt to deal with an armed individual. ',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 29 => array(
'id' => '2908',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The language you use can have a big impact on how the other person reacts. Avoid the following:',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
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'field_choices' => '["Ordering, e.g. you must...; you have to...","Threatening, e.g. if you don’t, then","Preaching, e.g. you should…","Lecturing, e.g. here’s why you are wrong…","Judging, e.g. you’ll never change","Excusing, e.g. it’s not so bad","Labelling, e.g. you’re being unrealistic "]',
'field_correct' => null,
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'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
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(int) 30 => array(
'id' => '2909',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public. Employers have a duty to protect them from risk of physical and verbal abuse by carrying out risk assessments and providing lone worker devices.',
'field_order' => '0',
'attachment_id' => '1279',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
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'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 31 => array(
'id' => '2910',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Employees should take practical steps to improve their personal safety by:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Attending training","Adhering to lone workers' policy and procedures","Reporting near misses and incidents"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
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(int) 32 => array(
'id' => '2911',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'We need to recognise when a situation is escalating so that we respond appropriately.
Conflict can be divided into three different levels. When dealing with each of these levels, it is important to use the right strategy. Dealing with a 'hiccup' in the same way as a crisis would not be productive. This would be like using a hammer to crack a nut.',
'field_order' => '0',
'attachment_id' => '1280',
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'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
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(int) 33 => array(
'id' => '2912',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Hiccups',
'description' => 'Hiccups are conflicts that are no more than a minor irritation, are inevitable and part of our daily lives. These are generally easier and quicker to deal with and sort out.',
'field_order' => '1',
'attachment_id' => '1281',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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(int) 34 => array(
'id' => '2913',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Clash',
'description' => '',
'field_order' => '2',
'attachment_id' => '1282',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 35 => array(
'id' => '2914',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Crisis',
'description' => 'A crisis can be very traumatic and, in some cases, dangerous. These are infrequent but more severe and more difficult to deal with (named third party intervention) this is when we see Violence and Aggression occur.',
'field_order' => '3',
'attachment_id' => '1283',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
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(int) 36 => array(
'id' => '2915',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Some non-verbal and verbal warning and danger signs:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The face becomes flushed","Breathing becomes shallow","Sweating may be visible on the forehead","Gaze may increase in intensity","Tone in voice hardens and often becomes louder","Sometimes a distinct pulse is visible in the neck","Shoulders rise and arms extend away from the body","Fists clench and the forearms rise","Body weight shifts forward and is taken on toes"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 37 => array(
'id' => '2916',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '5',
'attachment_id' => '1284',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 38 => array(
'id' => '2917',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'PALMS',
'description' => 'The PALMS model may be used during a 'crisis'.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Position yourself - Where are you in relation to escape routes?","Attitude - is your attitude non-inflammatory?","Look and listen - are you aware of minor changes, could they be significant?","Make space - have you thought about your personal space?","Stance - is your stance non-inflammatory?"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 39 => array(
'id' => '2918',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => 'Let's take a look at three different models that may help when dealing with different levels of conflict.',
'description' => '',
'field_order' => '1',
'attachment_id' => '1285',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 40 => array(
'id' => '2920',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '3',
'attachment_id' => '1286',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
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'modified' => '2024-07-31 11:08:11'
),
(int) 41 => array(
'id' => '2921',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'CUDSA',
'description' => 'The CUDSA model may be used during 'clashes'.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Confront the conflict","Understand the other person's point of view","Define the problem","Search for a solution","Agree a solution applicable to both parties"]',
'field_correct' => null,
'show_correct' => '0',
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'modified' => '2024-07-31 11:08:11'
),
(int) 42 => array(
'id' => '2922',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'LEAPS',
'description' => 'The LEAPS model (George Thompson) has been designed to help you structure your communication into an easily remembered format. If used effectively, it can help to prevent communication breakdowns before they become a problem. It may be used during a 'hiccup'.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Listen to the other person, it shows you're interested and that you care","Empathise this will help diffuse the situation. Using phrases like 'I can see this has made you angry'","Ask question, this might help you discover facts","Paraphrase, this shows the person that you are listening and trying to understand their problem","Summarise, reach an agreement and a way forward"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 43 => array(
'id' => '2923',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'A risk assessment identifies the nature, severity, imminence, frequency, duration and likelihood of harm to self or others.',
'description' => 'When in a conflict situation, use the SAFER approach to conducting a dynamic risk assessment.
',
'field_order' => '0',
'attachment_id' => null,
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'external_thumb_src' => null,
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'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 44 => array(
'id' => '2924',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'bullet-points',
'field_label' => 'Assess the threat',
'description' => '(people, objects, places).',
'field_order' => '2',
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'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["People - sex, age, size, skills, mental state, numbers present, physical or mental tiredness","Objects - alcohol, drugs, potential weapons, items of value, time of the day, animals","Places - excessive noise, safe exits, room layout, public or private premises, slip/trip hazards, imminent danger"]',
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 45 => array(
'id' => '2925',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Step back ',
'description' => ' physically and mentally.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 46 => array(
'id' => '2926',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Find ',
'description' => 'help',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 47 => array(
'id' => '2927',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Evaluate',
'description' => 'your options',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 48 => array(
'id' => '2928',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Respond',
'description' => 'in an appropriate manner.',
'field_order' => '5',
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 49 => array(
'id' => '2929',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Personal space is culturally defined but is usually:',
'field_order' => '0',
'attachment_id' => '1288',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 50 => array(
'id' => '2930',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Intimate',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Up to 0.5m","People we feel very close to"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 51 => array(
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'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Personal',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["About 1.2m","Friends and associates"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 52 => array(
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'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Social',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["About 2.4m","New acquaintances"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
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(int) 53 => array(
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'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Public',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
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'attachment_pos' => null,
'field_choices' => '["2.4m plus","Larger audiences"]',
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'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
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(int) 54 => array(
'id' => '2934',
'course_id' => '110',
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'field_type' => 'text-image',
'field_label' => '',
'description' => 'You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way.
Ensure you have an appropriate and comfortable space between you and an aggressive person and, if necessary, place a barrier between yourself and the aggressor.
Have an escape route/plan ready to be put into use. Get away if communication has not resolved the situation. Use passive compliance if you can’t get away.
Only use force when absolutely necessary (reasonable, appropriate and necessary) to protect yourself and others.',
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
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(int) 55 => array(
'id' => '2935',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'paragraph',
'field_label' => 'The use of force in self-defence must be reasonable:',
'description' => '"A person may use such force as is reasonable in the circumstances in the prevention of crime, or in the effecting or assisting in the lawful arrest of offenders or suspected offenders or persons unlawfully at large"
',
'field_order' => '1',
'attachment_id' => null,
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'modified' => '2024-07-31 11:23:36'
),
(int) 56 => array(
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'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'bullet-points',
'field_label' => 'Reasonable force is force that is deemed as:',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Proportionate - Is the amount of harm to be suffered correct or suitable in size, amount, or degree when considered in relation to something else? For example, if a patient attacks another patient and staff requests to stop are ignored, then staff may have to physically intervene by using a degree of force. ","Necessary - Is the action necessary and would a failure to carry it out result in a greater degree of damage to self or others? For example, on an acute admission ward a patient has been telling a nurse that they are angry with a doctor and is going to assault them. The nurse sees that the doctor the patient is angry with arrives on shift, the patient approaches them and the nurse has to physically intervene."]',
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'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 57 => array(
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'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Immediately after a violent incident a number of actions need to be taken.',
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'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 58 => array(
'id' => '2938',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'Questions to ask',
'description' => 'The following questions provide a useful guide:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Has anyone been injured?","Do they need medical or any other assistance?","Have the individuals affected been moved to a place of safety?","Does the cause of the incident remain and is there risk of further incidents?","Has the incident been reported or the alarm raised?","Have the police been called?","Has an incident report form been completed?"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 59 => array(
'id' => '2939',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'Support',
'description' => 'Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity.
Post-incident support may come from:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Colleagues","Trade union","An individual’s line manager","Occupational Health services","Human Resources (for example, in relation to a phased return to work)","Employee counselling services","Victim Support","Criminal Injuries Compensation Authority"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 60 => array(
'id' => '2940',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => 'Reporting',
'description' => 'If the incident is not reported, it is as if it did not happen. Without reporting it, steps can’t be taken to prevent it happening again.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 61 => array(
'id' => '2941',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'An organisation needs to fully support its employees:',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["It has a legal duty for their safety","No one should be placed needlessly at risk","It needs to reduce the potential impact of an incident","All incidents need to be fully investigated","Appropriate training needs to be provided"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 62 => array(
'id' => '2942',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'The benefits include:',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Employees feel valued and respected","Preventative measures provide assurance and security","Employee welfare is supported","Lessons learnt can prevent future incidents from occurring","Employees feel empowered ","The financial and reputational cost or impact is reduced"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 63 => array(
'id' => '2943',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'In addition to support channels outlined above, it is important that you are aware of the security management roles in your organisation.
Director with Responsibility for Security
The role of the Director with responsibility for security (or equivalent) in your organisation is to be the named responsible board member for security management within the Trust.
Security Management Specialist (SMS)
Operationally responsible for the implementation of the national strategy for managing security and tailoring it to local requirements.',
'field_order' => '6',
'attachment_id' => '1290',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 64 => array(
'id' => '2944',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => 'As an employee, you also have a responsibility to ensure your own personal safety.',
'description' => 'Do not:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Show hostility","Use provocative language ","Raise your voice","Show signs of irritation","Behave in an overly authoritative manner","Give an ultimatum - unless you are prepared, and able, to follow it through "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 65 => array(
'id' => '2945',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Do:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Be prepared for problems","Avoid behaviour that is likely to provoke patients","Keep calm","Be respectful and tolerant","Remember that silence can be helpful","Listen and try to understand","Get help if you fear that violence is likely"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 66 => array(
'id' => '2946',
'course_id' => '110',
'course_lesson_id' => '480',
'field_type' => 'bullet-points',
'field_label' => 'Key Points',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care","Common causes of conflict include poor communication, poor physical health, religion and cultural differences and environmental factors","You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation","The attitude and behavioural cycle establishes a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour","People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public","You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way","The use of force in self-defence must be reasonable - it should be proportionate and necessary","Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:36:02',
'modified' => '2024-07-31 11:36:02'
),
(int) 67 => array(
'id' => '2947',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may cause conflict?',
'description' => 'Choose one or more options and select Submit',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["A patient in a drop-in centre not realising that they need to pick up a ticket before they sit down","A family member expecting an immediate response to a question about a patient\u2019s condition","A drunken person coming in off the street"," A patient being told that a consultant can\u2019t make an arranged appointment due to an emergency"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 68 => array(
'id' => '2948',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Indicate the normal order of individual's emotions during a conflict escalation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Violence, anger, frustration, aggression","Frustration, aggression, anger, violence","Frustration, anger, aggression, violence","Anger, violence, frustration, aggression"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 69 => array(
'id' => '2949',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'An irate visitor comes up to you and demands information on a patient who has just been admitted. How would you use communication skills to diffuse the situation?',
'description' => 'Choose four options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Speak quickly to get the message across","Maintain eye contact, blinking slowly"," Touch the visitor","Keep a relaxed and open posture when talking to the visitor"," Consider the effect of the words you use","Ensure you have a calm and soft tone of voice"]',
'field_correct' => '1,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 70 => array(
'id' => '2950',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A patient verbally abuses a member of staff. The staff member does not report it as they see this as part of their role. As training is based around reported incidents, this does not get picked up. What action should the staff member take?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Not report verbal abuse as receiving it is part of their role","Report all incidents of abuse including verbal to enable the organisation to learn and better support staff and patients","Verbally retaliate"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 71 => array(
'id' => '2951',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Non-verbal communication is particularly important when:',
'description' => 'Choose two options and select Submit.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You are dealing with emotional issues","You are talking on the telephone","You are in a conflict situation","You are sending a text"]',
'field_correct' => '0,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 72 => array(
'id' => '2952',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the main forms of communication?',
'description' => 'Choose two options and select Submit.',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Visual","Auditory","Verbal","Non-verbal"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 73 => array(
'id' => '2953',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may be causes of breakdown in communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional state of the patient","Patient feeling hot, in pain or hungry","Language barrier","PPE and face coverings","Noisy environment","Power and authority"]',
'field_correct' => '0,1,2,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 74 => array(
'id' => '2954',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What do you need to do to improve communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Talk slowly and clearly","Check that you are being understood","Don't talk down to a patient","Adopt an open posture","Repeat information if required"]',
'field_correct' => '0,1,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 75 => array(
'id' => '2955',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'During a conflict situation, the aggressor looks away but still appears agitated and goes quiet. How might these signs be interpreted?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" You have successfully de-escalated this conflict","A physical attack may be imminent","You have scared the aggressor into submission"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 76 => array(
'id' => '2956',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Jenny is a health visitor who was physically assaulted by a patient’s father during a home visit. On her report Jenny states that the man was ‘extremely quiet and was showing no outward signs of being angry’. Why should Jenny have been more concerned by this man’s behaviour?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["People who go quiet when they are angry may be more volatile than people who show their anger"," People who go quiet when they are angry usually have emotional issues","People who go quiet when they are angry may be less volatile than people who show their anger"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 77 => array(
'id' => '2957',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'When working alone what do you need to ensure in order to help protect yourself from potential conflicts?',
'description' => 'Choose four options and select Submit.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You work to a specified, agreed appointments list","You undertake a dynamic risk assessment for new situations","You have a mobile phone available to use","You carry an implement you can use as a weapon if required","You keep in contact with colleagues or managers"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 78 => array(
'id' => '2958',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might the procedures relating to the provision of a health service contribute to the escalation of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Patients may have to repeat information to various staff members"," Patients may have to answer personal questions","Patients may have to wait to receive the service","Patients may have to undergo invasive procedures"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 79 => array(
'id' => '2959',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following defines the 'reactionary gap'?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '12',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The minimum distance between two people to enable a response to a potential threat","The time taken to leave the area where a conflict is taking place","The minimum distance you should be from an exit route"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 80 => array(
'id' => '2960',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A community physiotherapist is required to enter a patient's intimate space to manipulate a leg joint. What could they do to minimise the risks of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '13',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Communicate well","Ensure the patient is put at ease","Explain the procedure","Always physically restrain the patient","Approach the patient in a professional manner"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 81 => array(
'id' => '2961',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What does the phrase 'calming or slowing' mean in a conflict situation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '14',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Slowing down the rate of communication and breaking the flow into manageable sections","Ensuring your movements are not rapid","Breathing more slowly"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 82 => array(
'id' => '2962',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'Once you have found a strategy for successfully dealing with a conflict situation, the same strategy should then be used for all other conflict situations.',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '15',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 83 => array(
'id' => '2963',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the key elements that define 'reasonable force'?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '16',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Minimum use of force","Proportionate","Necessary"]',
'field_correct' => '0,1,2',
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
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'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'description' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'field_order' => '17',
'attachment_id' => null,
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'attachment_pos' => null,
'field_choices' => '["The use of force for self-defence or to protect others without using more force than is necessary","Using force on a patient that will result in staff being prosecuted","Refusing to treat a patient who is being abusive and violent"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
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(int) 85 => array(
'id' => '2965',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What support is offered by the organisation Victim Support?',
'description' => 'Choose four options and select Submit.',
'field_order' => '18',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional support","Payments for victims of violence","Practical support","Telephone support via support line","Confidential support"]',
'field_correct' => '0,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 86 => array(
'id' => '2966',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might a Trust benefit from offering support to staff following a violent incident?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '19',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Staff will take less time to recover","Staff are more committed to the Trust","Staff will be retained longer","The Trust will gain a reputation as a good employer"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 87 => array(
'id' => '2967',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What is the role of the Security Management Specialist within your organisation?',
'description' => 'Choose the two correct options and select Submit.',
'field_order' => '20',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["To ensure all doors and windows are secure","To check all staff mileage claims at the end of each month","To investigate incidents of physical assault on Trust staff"," To advise the Trust on physical security measures"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 88 => array(
'id' => '2968',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'The letters of the LEAPS model of communication stands for which of the following?',
'description' => 'Choose the correct options and select Submit.',
'field_order' => '21',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" Listening, Empathising, Asking, Paraphrasing, Summarising"," Lunging, Engaging, Assisting, Prosecuting, Suspecting"," Learning, Encountering, Advising, Posturing, Succeeding"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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(int) 89 => array(
'id' => '2969',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following describe the PALMS model of communication?',
'description' => 'Choose two correct options and select Submit.',
'field_order' => '22',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of your palms to prevent an attack","A non-aggressive stance, giving appropriate space","Communicating that you want to help resolve the issue"]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
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'course_id' => '110',
'course_lesson_id' => '467',
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'field_label' => '',
'description' => 'In 2015/16, there were 70,555 reported physical assaults against NHS staff in England. Anecdotal evidence shows there has been an increase in attacks on staff including emergency workers.
It is essential that all staff feel safe whilst at work. Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care.
This session describes the impact that violence and aggression can have on an individual and steps that can be taken to avoid conflict.',
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'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
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(int) 1 => array(
'id' => '2879',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Firstly, it is important that we consider the definition of conflict. Conflict is described as:
A disagreement, struggle or fight, to be incompatible. A common factor is that there are issues with communication between the parties involved.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
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'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
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(int) 2 => array(
'id' => '2880',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following do you think can cause conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Poor communication","Poor information sharing","Staff attitude","Physical health","Unmet needs","Environmental factors","Religious and cultural differences","Lack of resources"]',
'field_correct' => '0,1,2,3,4,5,6,7',
'show_correct' => '1',
'allow_retry' => '0',
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'id' => '2881',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Assault',
'description' => 'Assault is an extreme form of conflict. There are two types of assault:',
'field_order' => '3',
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(int) 4 => array(
'id' => '2882',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Physical Assault (also known as Assault and Battery) ',
'description' => 'The intentional application of force to a person from another, without lawful justification, resulting in physical injury or personal discomfort.
There are three key phrases in relation to physical assault: ',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Intentional – a person has to have mental capacity and intent for it to be considered as a possible criminal act. Examples of people who may not have capacity include dementia patients, stroke victims, someone in extreme pain ","Lawful justification – sometimes there’s lawful justification in being hands on which prevents it being an assault, for example use of reasonable force, physical interventions within mental health trusts and security staff ","Physical injury or personal discomfort – within Learning Disability services or when working with children there’s a lot of pinching, touching and minor slaps, all, by definition physical assaults as there’s physical contact but they wouldn’t be reported as such unless it affects the victim or breaks an acceptable threshold "]',
'field_correct' => null,
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(int) 5 => array(
'id' => '2883',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Non-physical Assault (also known as Verbal Assault) ',
'description' => 'The use of inappropriate words or behaviour causing distress and/or constituting harassment. Examples include: ',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Threatening behaviour (for example, threatening to hit someone but there is no actual physical contact) ","Abusive behaviour (verbal or by any other means of communication – email, texting, graffiti, via social media, includes swearing or other offensive language) ","Anything racial or sexual in nature (a potential hate crime) ","Harassment ","Stalking "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'created' => '2024-07-31 12:03:37',
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(int) 6 => array(
'id' => '2884',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'text-image',
'field_label' => 'The Assault Cycle [2] is a 5-stage model that helps to identify why an assault has occurred and the most appropriate type of intervention.',
'description' => '',
'field_order' => '6',
'attachment_id' => '1274',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
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'created' => '2024-07-31 12:03:37',
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(int) 7 => array(
'id' => '2885',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Trigger Phase',
'description' => 'The trigger phase is the aggressor’s first behaviours which indicate a movement away from how they usually behave.
Unless you have a detailed understanding of the person, these early warning signs may be missed.
The change in behaviour may well reflect a sense of being psychologically ill at ease. When identified, it is important to try different interventions to prevent further escalation. Consider the following:',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Environment - too hot/too cold/too noisy etc.","Other patients and staff around you","Meetings about their care or mental health","Loss of freedom ","Change in routine or the routine itself","Frustration for any reason","Contact with family, for example a good/bad visit","Loss of contact with family and/or friends"]',
'field_correct' => null,
'show_correct' => '0',
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(int) 8 => array(
'id' => '2886',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'There may be no obvious triggers.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 9 => array(
'id' => '2887',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'bullet-points',
'field_label' => 'Escalation phase',
'description' => 'This phase leads directly to assaultive behaviour. The patient deviates more and more from their baseline behaviours.
If there is no intervention, the deviation becomes increasingly obvious and it is more difficult to divert their attention on to other activities.
They become overly focussed on a particular issue and are less likely to respond to any form of rational intervention.
It is therefore necessary to intervene as early as possible in this phase. This can be done by:',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Counselling","Removal from the immediate environment","Anger management techniques"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 10 => array(
'id' => '2888',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Crisis phase',
'description' => 'As the patient becomes increasingly physically, emotionally and psychologically aroused, his or her control over aggressive impulses lessens and direct assaultive behaviour becomes likely.
Simultaneously, your physical and psychological responses may be hampering your control and effectiveness.
In this phase, the least effective strategy is to adopt an intervention that presumes the patient can respond rationally.
It is important to focus on the safety of yourself, the patient and anyone else who may be threatened.
Options may be limited - escape from danger.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 11 => array(
'id' => '2889',
'course_id' => '110',
'course_lesson_id' => '467',
'field_type' => 'paragraph',
'field_label' => 'Plateau and post crisis depression phases',
'description' => 'During the recovery phase, the patient may start to relax and decreases any aggressive behaviour. It is important to note that the confrontation may appear to be over but it could be temporary and could easily re-escalate.
During the post-crisis phase the patient tries to return to a stable base level and may experience tiredness, depression and guilt.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:03:37',
'modified' => '2024-07-31 12:03:37'
),
(int) 12 => array(
'id' => '2893',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation.',
'description' => 'Please be aware that due to PPE, such as visors and masks, being worn during Covid-19 this may inhibit communication when trying to communicate with someone who is becoming angry.',
'field_order' => '0',
'attachment_id' => '1275',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 13 => array(
'id' => '2891',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Verbal communication',
'description' => 'There are two elements to verbal communication:
Verbal spoken
For example, you could try the following:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Say something positive","Change the subject","Use humour (sparingly) to lighten the mood (be very careful with this!)","Motivate the other person","Empathise with the other person","Give choices","Set limits"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 14 => array(
'id' => '2892',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Para-verbal',
'description' => 'For example, consider the following',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Tone of voice","Pitch","Volume"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 15 => array(
'id' => '2894',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Non-verbal communication',
'description' => 'Non-verbal communication includes facial expression, eye contact, proximity and body language such as gestures and posture.
Ways to improve your body language include:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Keep your body relaxed and open","Use open hand language","Breathe deeply and calmly","Respect personal space","Be aware of your facial expressions","Avoid making sudden movements","Don’t stare"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 16 => array(
'id' => '2895',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => 'Non-matching behaviour is when your body language contradicts what you say. ',
'description' => ' People pick up on this, even if we think we are not being obvious. You will find being genuine, open and honest reduces the probability of conflict.',
'field_order' => '4',
'attachment_id' => '1276',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 17 => array(
'id' => '2896',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'bullet-points',
'field_label' => 'Communication impact',
'description' => 'Communication, as defined by the Mehrabian Model, is:
7% from the spoken word
38% from the tone of voice
55% from non-verbal/body language [3]
In other words:',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["What you say is less important than how you say it","People believe what they see before they believe what they hear","People are persuaded by attitude and appearance"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 18 => array(
'id' => '2897',
'course_id' => '110',
'course_lesson_id' => '468',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Non-verbal communication is particularly important when dealing with emotional issues.',
'field_order' => '6',
'attachment_id' => '1277',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:40:03',
'modified' => '2024-07-31 10:40:03'
),
(int) 19 => array(
'id' => '2898',
'course_id' => '110',
'course_lesson_id' => '469',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Communication breakdown can occur for various reasons. Factors that contribute may include:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The language used (English not a first language, dialect/accent, complexity/jargon used)","The environment - noise levels (too loud or too quiet), temperature (too hot and people may feel sleepy)","Personal emotions - fear, anxiety, stress, anger, confusion","Alcohol or drugs - both prescriptive medication or illicit substances","Disabilities - hard of hearing, speech impediment","Cultural differences - cross-cultural communication is very often hampered by a lack of understanding between the participants and, even when both parties want the same outcome, these differences can lead to conflict. Be aware that what you say and how you say it can be misunderstood as can your body language","Stereotyping or preconceived ideas ","Non-matching behaviour - conflict between what you say and how you say it","Educational background differences - differing education backgrounds may hinder the understanding of the listener and cause confusion or anger","Cognitive difficulties – dementia, learning disabilities","Mental health"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:43:11',
'modified' => '2024-07-31 10:43:11'
),
(int) 20 => array(
'id' => '2899',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'The attitude and behavioural cycle establish a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour.',
'field_order' => '0',
'attachment_id' => '1278',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 21 => array(
'id' => '2900',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'My attitude',
'description' => 'Health professional: "I'm really angry because I've been put on nights again."',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 22 => array(
'id' => '2901',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'text-links',
'field_label' => 'My behaviour',
'description' => 'Health professional: "I’m ignoring the bell call from one of my patients as they constantly ring it for no reason."',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 23 => array(
'id' => '2902',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your attitude',
'description' => 'Patient: "No one wants to help me in this hospital. I don’t want to be here anymore."',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 24 => array(
'id' => '2903',
'course_id' => '110',
'course_lesson_id' => '470',
'field_type' => 'paragraph',
'field_label' => 'Your behaviour',
'description' => 'Patient: "I’m going to swear and be unpleasant to the next person who comes to help me as I have been ignored for the last 45 minutes."',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:47:19',
'modified' => '2024-07-31 10:47:19'
),
(int) 25 => array(
'id' => '2904',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The basics',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["De-escalate yourself first - remember to breathe","Act calm - neutral facial expression, relaxed body, minimal gestures","Reassure yourself - positive self-talk and project success","Ask for help"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 26 => array(
'id' => '2905',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Then:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Assess the individual’s emotional state","Identify trigger factors","Reassure them to try to reduce anxiety","Talk/listen","Problem solve, for example risk assess the situation, be aware of your environment or those who might present a threat","Keep a relaxed and alert posture"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 27 => array(
'id' => '2906',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Personal safety',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Maintain an adequate distance between you and the other person","Allow space and time - back off if they advance towards you","Adopt a stance where hands are open and positioned above the waist as this facilitates the natural flinch response to protect oneself","Move towards a safe place ","Ask for any weapon to be put down (not handed over)","If any object constituting a weapon is produced, staff should immediately evacuate the location"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 28 => array(
'id' => '2907',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'paragraph',
'field_label' => 'NEVER attempt to deal with an armed individual. ',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 29 => array(
'id' => '2908',
'course_id' => '110',
'course_lesson_id' => '471',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'The language you use can have a big impact on how the other person reacts. Avoid the following:',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Ordering, e.g. you must...; you have to...","Threatening, e.g. if you don’t, then","Preaching, e.g. you should…","Lecturing, e.g. here’s why you are wrong…","Judging, e.g. you’ll never change","Excusing, e.g. it’s not so bad","Labelling, e.g. you’re being unrealistic "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:54:44',
'modified' => '2024-07-31 10:54:44'
),
(int) 30 => array(
'id' => '2909',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public. Employers have a duty to protect them from risk of physical and verbal abuse by carrying out risk assessments and providing lone worker devices.',
'field_order' => '0',
'attachment_id' => '1279',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 31 => array(
'id' => '2910',
'course_id' => '110',
'course_lesson_id' => '472',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Employees should take practical steps to improve their personal safety by:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Attending training","Adhering to lone workers' policy and procedures","Reporting near misses and incidents"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:56:07',
'modified' => '2024-07-31 10:56:07'
),
(int) 32 => array(
'id' => '2911',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'We need to recognise when a situation is escalating so that we respond appropriately.
Conflict can be divided into three different levels. When dealing with each of these levels, it is important to use the right strategy. Dealing with a 'hiccup' in the same way as a crisis would not be productive. This would be like using a hammer to crack a nut.',
'field_order' => '0',
'attachment_id' => '1280',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 33 => array(
'id' => '2912',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Hiccups',
'description' => 'Hiccups are conflicts that are no more than a minor irritation, are inevitable and part of our daily lives. These are generally easier and quicker to deal with and sort out.',
'field_order' => '1',
'attachment_id' => '1281',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 34 => array(
'id' => '2913',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Clash',
'description' => '',
'field_order' => '2',
'attachment_id' => '1282',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 35 => array(
'id' => '2914',
'course_id' => '110',
'course_lesson_id' => '473',
'field_type' => 'text-image',
'field_label' => 'Crisis',
'description' => 'A crisis can be very traumatic and, in some cases, dangerous. These are infrequent but more severe and more difficult to deal with (named third party intervention) this is when we see Violence and Aggression occur.',
'field_order' => '3',
'attachment_id' => '1283',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 10:59:30',
'modified' => '2024-07-31 10:59:30'
),
(int) 36 => array(
'id' => '2915',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Some non-verbal and verbal warning and danger signs:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["The face becomes flushed","Breathing becomes shallow","Sweating may be visible on the forehead","Gaze may increase in intensity","Tone in voice hardens and often becomes louder","Sometimes a distinct pulse is visible in the neck","Shoulders rise and arms extend away from the body","Fists clench and the forearms rise","Body weight shifts forward and is taken on toes"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 37 => array(
'id' => '2918',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => 'Let's take a look at three different models that may help when dealing with different levels of conflict.',
'description' => '',
'field_order' => '1',
'attachment_id' => '1285',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 38 => array(
'id' => '2922',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'LEAPS',
'description' => 'The LEAPS model (George Thompson) has been designed to help you structure your communication into an easily remembered format. If used effectively, it can help to prevent communication breakdowns before they become a problem. It may be used during a 'hiccup'.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Listen to the other person, it shows you're interested and that you care","Empathise this will help diffuse the situation. Using phrases like 'I can see this has made you angry'","Ask question, this might help you discover facts","Paraphrase, this shows the person that you are listening and trying to understand their problem","Summarise, reach an agreement and a way forward"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 39 => array(
'id' => '2920',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '3',
'attachment_id' => '1286',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 40 => array(
'id' => '2921',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'CUDSA',
'description' => 'The CUDSA model may be used during 'clashes'.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Confront the conflict","Understand the other person's point of view","Define the problem","Search for a solution","Agree a solution applicable to both parties"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 41 => array(
'id' => '2916',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '5',
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(int) 42 => array(
'id' => '2917',
'course_id' => '110',
'course_lesson_id' => '474',
'field_type' => 'bullet-points',
'field_label' => 'PALMS',
'description' => 'The PALMS model may be used during a 'crisis'.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Position yourself - Where are you in relation to escape routes?","Attitude - is your attitude non-inflammatory?","Look and listen - are you aware of minor changes, could they be significant?","Make space - have you thought about your personal space?","Stance - is your stance non-inflammatory?"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'created' => '2024-07-31 11:08:11',
'modified' => '2024-07-31 11:08:11'
),
(int) 43 => array(
'id' => '2923',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'A risk assessment identifies the nature, severity, imminence, frequency, duration and likelihood of harm to self or others.',
'description' => 'When in a conflict situation, use the SAFER approach to conducting a dynamic risk assessment.
',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
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'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
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(int) 44 => array(
'id' => '2925',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Step back ',
'description' => ' physically and mentally.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 45 => array(
'id' => '2924',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'bullet-points',
'field_label' => 'Assess the threat',
'description' => '(people, objects, places).',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["People - sex, age, size, skills, mental state, numbers present, physical or mental tiredness","Objects - alcohol, drugs, potential weapons, items of value, time of the day, animals","Places - excessive noise, safe exits, room layout, public or private premises, slip/trip hazards, imminent danger"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
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(int) 46 => array(
'id' => '2926',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Find ',
'description' => 'help',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 47 => array(
'id' => '2927',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Evaluate',
'description' => 'your options',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 48 => array(
'id' => '2928',
'course_id' => '110',
'course_lesson_id' => '475',
'field_type' => 'paragraph',
'field_label' => 'Respond',
'description' => 'in an appropriate manner.',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:16:58',
'modified' => '2024-07-31 11:16:58'
),
(int) 49 => array(
'id' => '2929',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Personal space is culturally defined but is usually:',
'field_order' => '0',
'attachment_id' => '1288',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 50 => array(
'id' => '2930',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Intimate',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Up to 0.5m","People we feel very close to"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 51 => array(
'id' => '2931',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Personal',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["About 1.2m","Friends and associates"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 52 => array(
'id' => '2932',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Social',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["About 2.4m","New acquaintances"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 53 => array(
'id' => '2933',
'course_id' => '110',
'course_lesson_id' => '476',
'field_type' => 'numbered-points',
'field_label' => 'Public',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["2.4m plus","Larger audiences"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:20:13',
'modified' => '2024-07-31 11:20:13'
),
(int) 54 => array(
'id' => '2934',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way.
Ensure you have an appropriate and comfortable space between you and an aggressive person and, if necessary, place a barrier between yourself and the aggressor.
Have an escape route/plan ready to be put into use. Get away if communication has not resolved the situation. Use passive compliance if you can’t get away.
Only use force when absolutely necessary (reasonable, appropriate and necessary) to protect yourself and others.',
'field_order' => '0',
'attachment_id' => '1289',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 55 => array(
'id' => '2935',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'paragraph',
'field_label' => 'The use of force in self-defence must be reasonable:',
'description' => '"A person may use such force as is reasonable in the circumstances in the prevention of crime, or in the effecting or assisting in the lawful arrest of offenders or suspected offenders or persons unlawfully at large"
',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 56 => array(
'id' => '2936',
'course_id' => '110',
'course_lesson_id' => '477',
'field_type' => 'bullet-points',
'field_label' => 'Reasonable force is force that is deemed as:',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Proportionate - Is the amount of harm to be suffered correct or suitable in size, amount, or degree when considered in relation to something else? For example, if a patient attacks another patient and staff requests to stop are ignored, then staff may have to physically intervene by using a degree of force. ","Necessary - Is the action necessary and would a failure to carry it out result in a greater degree of damage to self or others? For example, on an acute admission ward a patient has been telling a nurse that they are angry with a doctor and is going to assault them. The nurse sees that the doctor the patient is angry with arrives on shift, the patient approaches them and the nurse has to physically intervene."]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:23:36',
'modified' => '2024-07-31 11:23:36'
),
(int) 57 => array(
'id' => '2937',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Immediately after a violent incident a number of actions need to be taken.',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 58 => array(
'id' => '2938',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'Questions to ask',
'description' => 'The following questions provide a useful guide:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Has anyone been injured?","Do they need medical or any other assistance?","Have the individuals affected been moved to a place of safety?","Does the cause of the incident remain and is there risk of further incidents?","Has the incident been reported or the alarm raised?","Have the police been called?","Has an incident report form been completed?"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 59 => array(
'id' => '2940',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'paragraph',
'field_label' => 'Reporting',
'description' => 'If the incident is not reported, it is as if it did not happen. Without reporting it, steps can’t be taken to prevent it happening again.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 60 => array(
'id' => '2939',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'Support',
'description' => 'Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity.
Post-incident support may come from:',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Colleagues","Trade union","An individual’s line manager","Occupational Health services","Human Resources (for example, in relation to a phased return to work)","Employee counselling services","Victim Support","Criminal Injuries Compensation Authority"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 61 => array(
'id' => '2941',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'An organisation needs to fully support its employees:',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["It has a legal duty for their safety","No one should be placed needlessly at risk","It needs to reduce the potential impact of an incident","All incidents need to be fully investigated","Appropriate training needs to be provided"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 62 => array(
'id' => '2942',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'bullet-points',
'field_label' => 'The benefits include:',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Employees feel valued and respected","Preventative measures provide assurance and security","Employee welfare is supported","Lessons learnt can prevent future incidents from occurring","Employees feel empowered ","The financial and reputational cost or impact is reduced"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 63 => array(
'id' => '2943',
'course_id' => '110',
'course_lesson_id' => '478',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'In addition to support channels outlined above, it is important that you are aware of the security management roles in your organisation.
Director with Responsibility for Security
The role of the Director with responsibility for security (or equivalent) in your organisation is to be the named responsible board member for security management within the Trust.
Security Management Specialist (SMS)
Operationally responsible for the implementation of the national strategy for managing security and tailoring it to local requirements.',
'field_order' => '6',
'attachment_id' => '1290',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:31:36',
'modified' => '2024-07-31 11:31:36'
),
(int) 64 => array(
'id' => '2944',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => 'As an employee, you also have a responsibility to ensure your own personal safety.',
'description' => 'Do not:',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Show hostility","Use provocative language ","Raise your voice","Show signs of irritation","Behave in an overly authoritative manner","Give an ultimatum - unless you are prepared, and able, to follow it through "]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 65 => array(
'id' => '2945',
'course_id' => '110',
'course_lesson_id' => '479',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Do:',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Be prepared for problems","Avoid behaviour that is likely to provoke patients","Keep calm","Be respectful and tolerant","Remember that silence can be helpful","Listen and try to understand","Get help if you fear that violence is likely"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:34:14',
'modified' => '2024-07-31 11:34:14'
),
(int) 66 => array(
'id' => '2946',
'course_id' => '110',
'course_lesson_id' => '480',
'field_type' => 'bullet-points',
'field_label' => 'Key Points',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care","Common causes of conflict include poor communication, poor physical health, religion and cultural differences and environmental factors","You can use verbal communication and body language to minimise the likelihood of conflict. Picking up on body language can give you a better indication of someone's state of anxiety or level of agitation","The attitude and behavioural cycle establishes a link between attitude and behaviour. Positive attitude creates a virtuous cycle of positive behaviour","People who work alone are at increased risk of physical/verbal abuse and harassment from patients, relatives or members of the public","You should always have an awareness of your environment and surroundings. Keeping a physical distance allows time to think, react and get out of the way","The use of force in self-defence must be reasonable - it should be proportionate and necessary","Following a violent incident, longer-term support may be required. People requiring support may include those directly affected, anyone who witnessed the incident and those who are based or work in the vicinity"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 11:36:02',
'modified' => '2024-07-31 11:36:02'
),
(int) 67 => array(
'id' => '2947',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may cause conflict?',
'description' => 'Choose one or more options and select Submit',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["A patient in a drop-in centre not realising that they need to pick up a ticket before they sit down","A family member expecting an immediate response to a question about a patient\u2019s condition","A drunken person coming in off the street"," A patient being told that a consultant can\u2019t make an arranged appointment due to an emergency"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 68 => array(
'id' => '2948',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Indicate the normal order of individual's emotions during a conflict escalation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Violence, anger, frustration, aggression","Frustration, aggression, anger, violence","Frustration, anger, aggression, violence","Anger, violence, frustration, aggression"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 69 => array(
'id' => '2949',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'An irate visitor comes up to you and demands information on a patient who has just been admitted. How would you use communication skills to diffuse the situation?',
'description' => 'Choose four options and select Submit.',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Speak quickly to get the message across","Maintain eye contact, blinking slowly"," Touch the visitor","Keep a relaxed and open posture when talking to the visitor"," Consider the effect of the words you use","Ensure you have a calm and soft tone of voice"]',
'field_correct' => '1,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 70 => array(
'id' => '2950',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A patient verbally abuses a member of staff. The staff member does not report it as they see this as part of their role. As training is based around reported incidents, this does not get picked up. What action should the staff member take?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Not report verbal abuse as receiving it is part of their role","Report all incidents of abuse including verbal to enable the organisation to learn and better support staff and patients","Verbally retaliate"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 71 => array(
'id' => '2951',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Non-verbal communication is particularly important when:',
'description' => 'Choose two options and select Submit.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You are dealing with emotional issues","You are talking on the telephone","You are in a conflict situation","You are sending a text"]',
'field_correct' => '0,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 72 => array(
'id' => '2952',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the main forms of communication?',
'description' => 'Choose two options and select Submit.',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Visual","Auditory","Verbal","Non-verbal"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 73 => array(
'id' => '2953',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following may be causes of breakdown in communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional state of the patient","Patient feeling hot, in pain or hungry","Language barrier","PPE and face coverings","Noisy environment","Power and authority"]',
'field_correct' => '0,1,2,3,4,5',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 74 => array(
'id' => '2954',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What do you need to do to improve communication?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Talk slowly and clearly","Check that you are being understood","Don't talk down to a patient","Adopt an open posture","Repeat information if required"]',
'field_correct' => '0,1,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 75 => array(
'id' => '2955',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'During a conflict situation, the aggressor looks away but still appears agitated and goes quiet. How might these signs be interpreted?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" You have successfully de-escalated this conflict","A physical attack may be imminent","You have scared the aggressor into submission"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 76 => array(
'id' => '2956',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Jenny is a health visitor who was physically assaulted by a patient’s father during a home visit. On her report Jenny states that the man was ‘extremely quiet and was showing no outward signs of being angry’. Why should Jenny have been more concerned by this man’s behaviour?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["People who go quiet when they are angry may be more volatile than people who show their anger"," People who go quiet when they are angry usually have emotional issues","People who go quiet when they are angry may be less volatile than people who show their anger"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 77 => array(
'id' => '2957',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'When working alone what do you need to ensure in order to help protect yourself from potential conflicts?',
'description' => 'Choose four options and select Submit.',
'field_order' => '10',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["You work to a specified, agreed appointments list","You undertake a dynamic risk assessment for new situations","You have a mobile phone available to use","You carry an implement you can use as a weapon if required","You keep in contact with colleagues or managers"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 78 => array(
'id' => '2958',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might the procedures relating to the provision of a health service contribute to the escalation of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Patients may have to repeat information to various staff members"," Patients may have to answer personal questions","Patients may have to wait to receive the service","Patients may have to undergo invasive procedures"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 79 => array(
'id' => '2959',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following defines the 'reactionary gap'?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '12',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The minimum distance between two people to enable a response to a potential threat","The time taken to leave the area where a conflict is taking place","The minimum distance you should be from an exit route"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 80 => array(
'id' => '2960',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'A community physiotherapist is required to enter a patient's intimate space to manipulate a leg joint. What could they do to minimise the risks of conflict?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '13',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Communicate well","Ensure the patient is put at ease","Explain the procedure","Always physically restrain the patient","Approach the patient in a professional manner"]',
'field_correct' => '0,1,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 81 => array(
'id' => '2961',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What does the phrase 'calming or slowing' mean in a conflict situation?',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '14',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Slowing down the rate of communication and breaking the flow into manageable sections","Ensuring your movements are not rapid","Breathing more slowly"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 82 => array(
'id' => '2962',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'Once you have found a strategy for successfully dealing with a conflict situation, the same strategy should then be used for all other conflict situations.',
'description' => 'Choose the correct option and select Submit.',
'field_order' => '15',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["True","False"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 83 => array(
'id' => '2963',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What are the key elements that define 'reasonable force'?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '16',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Minimum use of force","Proportionate","Necessary"]',
'field_correct' => '0,1,2',
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 84 => array(
'id' => '2964',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'single-choice',
'field_label' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'description' => 'An irate patient enters a GP surgery shouting abuse. He pulls out a knife and threatens the receptionist while demanding to see a doctor. As the situation develops it becomes clear that it will be necessary to use reasonable force to protect the surgery staff and patients. Which of the following best describes ‘reasonable force’?',
'field_order' => '17',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of force for self-defence or to protect others without using more force than is necessary","Using force on a patient that will result in staff being prosecuted","Refusing to treat a patient who is being abusive and violent"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 85 => array(
'id' => '2965',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What support is offered by the organisation Victim Support?',
'description' => 'Choose four options and select Submit.',
'field_order' => '18',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Emotional support","Payments for victims of violence","Practical support","Telephone support via support line","Confidential support"]',
'field_correct' => '0,2,3,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 86 => array(
'id' => '2966',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'How might a Trust benefit from offering support to staff following a violent incident?',
'description' => 'Choose one or more options and select Submit.',
'field_order' => '19',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Staff will take less time to recover","Staff are more committed to the Trust","Staff will be retained longer","The Trust will gain a reputation as a good employer"]',
'field_correct' => '0,1,2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 87 => array(
'id' => '2967',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'What is the role of the Security Management Specialist within your organisation?',
'description' => 'Choose the two correct options and select Submit.',
'field_order' => '20',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["To ensure all doors and windows are secure","To check all staff mileage claims at the end of each month","To investigate incidents of physical assault on Trust staff"," To advise the Trust on physical security measures"]',
'field_correct' => '2,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 88 => array(
'id' => '2968',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'The letters of the LEAPS model of communication stands for which of the following?',
'description' => 'Choose the correct options and select Submit.',
'field_order' => '21',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '[" Listening, Empathising, Asking, Paraphrasing, Summarising"," Lunging, Engaging, Assisting, Prosecuting, Suspecting"," Learning, Encountering, Advising, Posturing, Succeeding"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
),
(int) 89 => array(
'id' => '2969',
'course_id' => '110',
'course_lesson_id' => '481',
'field_type' => 'multiple-choice',
'field_label' => 'Which of the following describe the PALMS model of communication?',
'description' => 'Choose two correct options and select Submit.',
'field_order' => '22',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The use of your palms to prevent an attack","A non-aggressive stance, giving appropriate space","Communicating that you want to help resolve the issue"]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-07-31 12:02:42',
'modified' => '2024-07-31 12:02:42'
)
),
'LessonFieldIds' => array(
(int) 0 => '2878',
(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '110'
$k = (int) 1
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
$thumbnailSrcs = array(
(int) 138 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
(int) 146 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
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(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
)
),
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[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
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(int) 2 => array(
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(int) 3 => array(
[maximum depth reached]
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(int) 4 => array(
[maximum depth reached]
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(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
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(int) 30 => array(
[maximum depth reached]
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(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
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(int) 40 => array(
[maximum depth reached]
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(int) 41 => array(
[maximum depth reached]
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(int) 42 => array(
[maximum depth reached]
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(int) 43 => array(
[maximum depth reached]
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(int) 44 => array(
[maximum depth reached]
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(int) 45 => array(
[maximum depth reached]
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(int) 46 => array(
[maximum depth reached]
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(int) 47 => array(
[maximum depth reached]
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(int) 48 => array(
[maximum depth reached]
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(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
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(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
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(int) 55 => array(
[maximum depth reached]
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(int) 56 => array(
[maximum depth reached]
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(int) 57 => array(
[maximum depth reached]
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(int) 58 => array(
[maximum depth reached]
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(int) 59 => array(
[maximum depth reached]
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(int) 60 => array(
[maximum depth reached]
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(int) 61 => array(
[maximum depth reached]
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(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
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(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
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(int) 67 => array(
[maximum depth reached]
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(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
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(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
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(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
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(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
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(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
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[maximum depth reached]
),
(int) 468 => array(
[maximum depth reached]
),
(int) 469 => array(
[maximum depth reached]
),
(int) 470 => array(
[maximum depth reached]
),
(int) 471 => array(
[maximum depth reached]
),
(int) 472 => array(
[maximum depth reached]
),
(int) 473 => array(
[maximum depth reached]
),
(int) 474 => array(
[maximum depth reached]
),
(int) 475 => array(
[maximum depth reached]
),
(int) 476 => array(
[maximum depth reached]
),
(int) 477 => array(
[maximum depth reached]
),
(int) 478 => array(
[maximum depth reached]
),
(int) 479 => array(
[maximum depth reached]
),
(int) 480 => array(
[maximum depth reached]
),
(int) 481 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
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(int) 36 => array(
[maximum depth reached]
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(int) 37 => array(
[maximum depth reached]
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(int) 38 => array(
[maximum depth reached]
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(int) 39 => array(
[maximum depth reached]
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(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
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(int) 42 => array(
[maximum depth reached]
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(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
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(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
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(int) 58 => array(
[maximum depth reached]
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(int) 59 => array(
[maximum depth reached]
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(int) 60 => array(
[maximum depth reached]
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(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
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(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
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(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
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(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
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(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
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(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
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(int) 87 => array(
[maximum depth reached]
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(int) 88 => array(
[maximum depth reached]
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(int) 89 => array(
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)
),
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(int) 2 => '2880',
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(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
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(int) 24 => '2903',
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(int) 26 => '2905',
(int) 27 => '2906',
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(int) 30 => '2909',
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(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
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(int) 42 => '2917',
(int) 43 => '2923',
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(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
),
(int) 2 => array(
'Course' => array(
'id' => '105',
'course_title' => 'Work Experience Welcome Pack',
'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
'banner_media_id' => '231',
'thumbnail_media_id' => '1229',
'logo_media_id' => null,
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'type_id' => '0',
'created_user_id' => '18',
'course_length' => '20 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-01-19 13:28:22',
'modified' => '2024-07-11 14:49:01',
'term_ids' => array(
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),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'field_count' => (int) 26
),
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(int) 4 => array(
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(int) 5 => array(
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(int) 6 => array(
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)
),
'CourseLessonField' => array(
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(int) 1 => array(
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(int) 4 => array(
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(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
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(int) 7 => array(
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(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
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[maximum depth reached]
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(int) 435 => array(
[maximum depth reached]
),
(int) 436 => array(
[maximum depth reached]
),
(int) 437 => array(
[maximum depth reached]
),
(int) 439 => array(
[maximum depth reached]
),
(int) 440 => array(
[maximum depth reached]
),
(int) 438 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
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[maximum depth reached]
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(int) 1 => array(
[maximum depth reached]
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(int) 2 => array(
[maximum depth reached]
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(int) 3 => array(
[maximum depth reached]
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(int) 4 => array(
[maximum depth reached]
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(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
[maximum depth reached]
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(int) 7 => array(
[maximum depth reached]
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(int) 8 => array(
[maximum depth reached]
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(int) 9 => array(
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(int) 10 => array(
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(int) 11 => array(
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(int) 12 => array(
[maximum depth reached]
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(int) 13 => array(
[maximum depth reached]
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(int) 14 => array(
[maximum depth reached]
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(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
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(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
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(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2725',
(int) 1 => '2726',
(int) 2 => '2727',
(int) 3 => '2728',
(int) 4 => '2729',
(int) 5 => '2730',
(int) 6 => '2731',
(int) 7 => '2732',
(int) 8 => '2733',
(int) 9 => '2734',
(int) 10 => '2735',
(int) 11 => '2736',
(int) 12 => '2737',
(int) 13 => '2738',
(int) 14 => '2739',
(int) 15 => '2741',
(int) 16 => '2740',
(int) 17 => '2837',
(int) 18 => '2743',
(int) 19 => '2744',
(int) 20 => '2745',
(int) 21 => '2746',
(int) 22 => '2747',
(int) 23 => '2748',
(int) 24 => '2749',
(int) 25 => '2750'
)
),
(int) 3 => array(
'Course' => array(
'id' => '98',
'course_title' => 'Professionalism in the Workplace',
'description' => 'We always hear the term 'Professionalism' used in various settings, including at School, College, University and sometimes in our own personal lives. The term 'Professionalism' is also very relvant to the workplace and the world of employment. This e-learning programme will introduce you 'Professionalism' in a work context and go through some key areas which you should be aware of and implement in a work environment.',
'banner_media_id' => '1160',
'thumbnail_media_id' => '1160',
'logo_media_id' => '1160',
'banner_align_id' => '0',
'type_id' => '0',
'created_user_id' => '1839',
'course_length' => '',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-10 09:45:59',
'modified' => '2024-01-15 14:54:08'
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
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(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
)
),
(int) 4 => array(
'Course' => array(
'id' => '97',
'course_title' => 'Importance of Eye Contact ',
'description' => 'Why is it so important?',
'banner_media_id' => '1156',
'thumbnail_media_id' => '1152',
'logo_media_id' => null,
'banner_align_id' => '2',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '15 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-08 13:22:44',
'modified' => '2024-01-15 13:15:20'
),
'CourseLesson' => array(
(int) 0 => array(
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(int) 1 => array(
[maximum depth reached]
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(int) 2 => array(
[maximum depth reached]
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(int) 3 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
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(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
)
)
),
(int) 5 => array(
'Course' => array(
'id' => '96',
'course_title' => 'An Introduction to Customer Service',
'description' => 'This e-learning module will give you a solid introduction into what customer service is about through reading, a video and a questionnaire. <br /><br />Customer service skills are vital in any job and it si important to inhibit good customer service habits and skills to ensure the organisation you work for are represented in the best way.',
'banner_media_id' => '1146',
'thumbnail_media_id' => '1147',
'logo_media_id' => null,
'banner_align_id' => '0',
'type_id' => '0',
'created_user_id' => '1839',
'course_length' => '',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-08 09:00:48',
'modified' => '2024-07-16 14:12:31'
),
'CourseLesson' => array(
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[maximum depth reached]
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(int) 1 => array(
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(int) 2 => array(
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<ol>
<li>Where to find healthcare related roles you may be interested in;</li>
<li>Knowing if a role you are applying for is right for you;</li>
<li>How to complete a strong application;</li>
<li>Tips for successfully completing an application.</li>
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'description' => 'This document details the expectations we hope to experience from you and also tells you what you can expect from us. Although some information may seem strict we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.
We would like to thank you for choosing to do your work experience with us and hope you enjoy your time on placement.
In order to make the most of your placement you are expected to play an active role. You also must appreciate that throughout the day, different members of staff may have tasks to carry out, some of which may not be appropriate for you to shadow or get involved with. This will mean that you could be working with different members of the department you visit during the day. Whether you are shadowing or helping staff members with their duties you are expected to follow instructions from whoever you are working with. By doing this, you should gain a wide range of experience and see many different aspects of working in the department you’ve been placed with however if at any point of your placement you feel unsure of what you should be doing and appear to be alone, you may want to consider taking the following actions:
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2. Find a sister and ask her if there is anyone you could shadow at that time.
3. Speak to patients on the ward/ department providing you gain consent from the patient.
4. Asking another team member, whether this is a Healthcare Assistant or a Sister etc. if they mind you shadowing them.
5. Going to the ward office and asking a member of staff if they could show you examples of patients’ notes etc.
Please ensure you wear your college/university/work experience/visitor badge and lanyard at all times whilst on placement.
You will also need to return any visitors/work experience badges to your placement supervisor on your last day, if you take it home with you we will ask that you post it back to our Head Quarters.
Liability for personal possessions: The trust assumes no liability for the loss, damage to, or theft of property belonging to the student whilst they are on placement.
WE ARE A SMOKE FREE TRUST, NO SMOKING IS ALLOWED ON THE PREMISES OR GROUNDS.',
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If you are issued with a uniform this must only be worn when on your placement, uniform must be changed into on site for infection prevention.
Students must not go shopping or engage in other activities outside of placement whilst still in uniform, you must change into your own clothes before leaving site.
You must return all uniform items issued to you once your placement has finished. It is your responsibility to ensure items are returned in the same condition issued to you.
If you have any questions or queries with regards to this please contact your work experience co-ordinator.
If you are not issued with a uniform. Smart casual clothing suitable for the workplace – no jeans or bright labelled trainers. Plain dark trousers and plain footwear must be worn, no jewellery other than 1 pair of plain stud earrings and a plain gold wedding band if married. In all areas, nail varnish or false nails must not be worn, hair longer than collar length must be tied back at all times and arms should be bare from the elbow down.',
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'description' => 'Much of your time will be spent watching other people working. If your placement is in a clinical area such as a hospital ward or clinic then it will be purely observational. You must not carry out any task or duty unless you are instructed to do so, and supervised, by your workplace supervisor. Sometimes your supervisor may tell you that another named person is going to be responsible for you for a short time, and that person may then train or instruct you.
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'description' => 'Some services are still observing the rules in place for Covid - which means that in some clinical areas you will be required to wear PPE i.e. face mask/apron/gloves.
If you are unable to wear any of the above, even for medical reasons, then we unfortunately will not be able to offer you a clinical placement. This is a mandatory element of a clinical placement and is non-negotiable.
Due to Covid, each Trust has imposed that you must wear a surgical mask at all times, you will be required to lateral flow twice per week whilst on placement and report any positive results to the work experience co-ordinators. If you do have a positive result, you must not attend your placement. ',
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'description' => 'Be aware of your limitations, if you feel uncomfortable advise someone and leave the area if distressed.
There may be things you see that are upsetting, please speak to your supervisor should you need support or time away after this experience.
If you do come across a patient or service user that you know, you need to discuss this with your supervisor and placement co-ordinator.',
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'description' => 'As this may be the first time you are going into an NHS environment and may be in direct contact with patients (Service Users) we ask that you take into consideration your own wellbeing whilst on placement with us.
As much as we will try to limit situations where you are exposed to unforeseen incidents that may be of a distressing nature, we unfortunately cannot guarantee this will not happen at some point during your placement. Please be advised that there is more likelihood of this occurring in a clinical environment whilst interacting with service users.',
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'description' => 'We ask that you are confident enough to remove yourself from a situation like this and alert your supervisor/mentor if you require any assistance or help/support.
Some Trusts have an internal emergency number which is – 2222 however your placement supervisor will advise you of this. ',
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'description' => 'workexperience@lscft.nhs.uk
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Work Experience Co-ordinator mobile: 07980 910891',
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'description' => 'Once you have successfully completed this programme, please go to the My Portfolio section to download your certificate. This must be sent to your work experience co-ordinator before your placement, failure to provide this evidence will result in your placement being refused.
Please contact your work experience co-ordinator if you are having any issues. ',
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'description' => 'Please click the link below to access the required forms, this will open in a new tab. If you are under the age of 18 you will need a parent/guardian/carer to support the completion of the form with you.<br><br>Please complete the following documentation - <a href="https://forms.office.com/pages/responsepage.aspx?id=-fyIqDpsZUiIQXup6nx-T-K40NeaX2FGsNm-DedLeiNURjRDV1laTlNQNFFKTVlFSk85RUVHT1NMRCQlQCN0PWcu">Work Experience Agreement Form</a><br><br>This form details the expectations of you and also tells you what you can expect from us. Although some information may seem strict, we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.<br><br>Please note, if you do not complete and submit this section, your placement will be refused.<br><br>',
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'description' => 'This document details the expectations we hope to experience from you and also tells you what you can expect from us. Although some information may seem strict we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.
We would like to thank you for choosing to do your work experience with us and hope you enjoy your time on placement.
In order to make the most of your placement you are expected to play an active role. You also must appreciate that throughout the day, different members of staff may have tasks to carry out, some of which may not be appropriate for you to shadow or get involved with. This will mean that you could be working with different members of the department you visit during the day. Whether you are shadowing or helping staff members with their duties you are expected to follow instructions from whoever you are working with. By doing this, you should gain a wide range of experience and see many different aspects of working in the department you’ve been placed with however if at any point of your placement you feel unsure of what you should be doing and appear to be alone, you may want to consider taking the following actions:
1. Find a manager/ other team member to ask if they mind you shadowing them during their role.
2. Find a sister and ask her if there is anyone you could shadow at that time.
3. Speak to patients on the ward/ department providing you gain consent from the patient.
4. Asking another team member, whether this is a Healthcare Assistant or a Sister etc. if they mind you shadowing them.
5. Going to the ward office and asking a member of staff if they could show you examples of patients’ notes etc.
Please ensure you wear your college/university/work experience/visitor badge and lanyard at all times whilst on placement.
You will also need to return any visitors/work experience badges to your placement supervisor on your last day, if you take it home with you we will ask that you post it back to our Head Quarters.
Liability for personal possessions: The trust assumes no liability for the loss, damage to, or theft of property belonging to the student whilst they are on placement.
WE ARE A SMOKE FREE TRUST, NO SMOKING IS ALLOWED ON THE PREMISES OR GROUNDS.',
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We must stress the importance of arriving to the placement at least 10 minutes before your placement starts. Our health professionals are on a strict schedule and as you are shadowing them you need to ensure you are ready to start the day at the time they have stated.
You MUST let your supervisor/work experience co-ordinator know if you are going to be late (or not able to attend that day) so they are aware and can plan around you.
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'field_type' => 'image-bullets',
'field_label' => 'Covid',
'description' => 'Do not attend your placement if you are feeling unwell or have any of the following Covid symptoms:',
'field_order' => '2',
'attachment_id' => '1227',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => '["A high temperature or shivering (chills) – a high temperature means you feel hot to touch on your chest or back (you do not need to measure your temperature)","A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours","A loss or change to your sense of smell or taste","Shortness of breath","Feeling tired or exhausted","An aching body","A headache","A sore throat","A blocked or runny nose","Loss of appetite","Diarrhoea","Feeling sick or being sick","The symptoms are very similar to symptoms of other illnesses, such as colds and flu."]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 3 => array(
'id' => '2728',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'text-image',
'field_label' => 'Confidentiality',
'description' => 'Remember that you must not talk to anybody about confidential issues that you read, see or hear during your placement. Patient information MUST remain confidential. Any breach of confidentiality will result on the immediate termination of your placement and may carry legal implication.',
'field_order' => '3',
'attachment_id' => '1226',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 4 => array(
'id' => '2729',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'text-image',
'field_label' => 'Behaviour',
'description' => 'We expect your behaviour to be of the same high standard as that expected of any employee or representative of our Trust, and we reserve the right to end your placement immediately if you behave in a way that is not acceptable. Swearing, aggression, drinking or being under the influence of drugs or alcohol whilst on placement will result in your placement being terminated and the police may be informed.
Much of your time will be spent watching other people working. If your placement is in a clinical area such as a hospital ward or clinic then most of your time may be observational. You must not carry out any task or duty unless you are instructed to do so and supervised by your workplace supervisor. Sometimes your supervisor may tell you that another named person is going to be responsible for you for a short time, and that person may then train or instruct you.',
'field_order' => '4',
'attachment_id' => '1234',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 5 => array(
'id' => '2730',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'media-field',
'field_label' => 'Evaluation',
'description' => 'You will be asked to complete a short evaluation form at the end of your placement, which helps us to learn whether we are getting it right!',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 6 => array(
'id' => '2731',
'course_id' => '105',
'course_lesson_id' => '435',
'field_type' => 'text-image',
'field_label' => 'Dress Code',
'description' => 'Not all trusts provide a work experience uniform however your organisation will be in contact to let you know prior to starting your placement should this be a requirement.
If you are issued with a uniform this must only be worn when on your placement, uniform must be changed into on site for infection prevention.
Students must not go shopping or engage in other activities outside of placement whilst still in uniform, you must change into your own clothes before leaving site.
You must return all uniform items issued to you once your placement has finished. It is your responsibility to ensure items are returned in the same condition issued to you.
If you have any questions or queries with regards to this please contact your work experience co-ordinator.
If you are not issued with a uniform. Smart casual clothing suitable for the workplace – no jeans or bright labelled trainers. Plain dark trousers and plain footwear must be worn, no jewellery other than 1 pair of plain stud earrings and a plain gold wedding band if married. In all areas, nail varnish or false nails must not be worn, hair longer than collar length must be tied back at all times and arms should be bare from the elbow down.',
'field_order' => '0',
'attachment_id' => '1228',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:25:14',
'modified' => '2024-04-16 11:25:14'
),
(int) 7 => array(
'id' => '2732',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Much of your time will be spent watching other people working. If your placement is in a clinical area such as a hospital ward or clinic then it will be purely observational. You must not carry out any task or duty unless you are instructed to do so, and supervised, by your workplace supervisor. Sometimes your supervisor may tell you that another named person is going to be responsible for you for a short time, and that person may then train or instruct you.
Once your placement is complete you MUST return your scrub top and ID badge to the Trust. ',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 8 => array(
'id' => '2733',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'text-image',
'field_label' => 'Covid Responsibilities',
'description' => 'Some services are still observing the rules in place for Covid - which means that in some clinical areas you will be required to wear PPE i.e. face mask/apron/gloves.
If you are unable to wear any of the above, even for medical reasons, then we unfortunately will not be able to offer you a clinical placement. This is a mandatory element of a clinical placement and is non-negotiable.
Due to Covid, each Trust has imposed that you must wear a surgical mask at all times, you will be required to lateral flow twice per week whilst on placement and report any positive results to the work experience co-ordinators. If you do have a positive result, you must not attend your placement. ',
'field_order' => '1',
'attachment_id' => '1229',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 9 => array(
'id' => '2734',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'text-image',
'field_label' => 'Things to be aware of',
'description' => 'Be aware of your limitations, if you feel uncomfortable advise someone and leave the area if distressed.
There may be things you see that are upsetting, please speak to your supervisor should you need support or time away after this experience.
If you do come across a patient or service user that you know, you need to discuss this with your supervisor and placement co-ordinator.',
'field_order' => '2',
'attachment_id' => '1230',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 10 => array(
'id' => '2735',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'text-image',
'field_label' => 'Recognising your limitations as a student within an NHS environment',
'description' => 'As this may be the first time you are going into an NHS environment and may be in direct contact with patients (Service Users) we ask that you take into consideration your own wellbeing whilst on placement with us.
As much as we will try to limit situations where you are exposed to unforeseen incidents that may be of a distressing nature, we unfortunately cannot guarantee this will not happen at some point during your placement. Please be advised that there is more likelihood of this occurring in a clinical environment whilst interacting with service users.',
'field_order' => '3',
'attachment_id' => '1231',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 11 => array(
'id' => '2736',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'paragraph',
'field_label' => 'We ask that you distance yourself from any incidents that may occur and under no circumstances get involved. ',
'description' => 'We ask that you are confident enough to remove yourself from a situation like this and alert your supervisor/mentor if you require any assistance or help/support.
Some Trusts have an internal emergency number which is – 2222 however your placement supervisor will advise you of this. ',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 12 => array(
'id' => '2737',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'Lancashire Teaching Hospitals NHS Foundation Trust',
'description' => 'workexperience@lthtr.nhs.uk',
'field_order' => '0',
'attachment_id' => '1244',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 13 => array(
'id' => '2738',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'University Hospital of Morecambe Bay NHS Foundation Trust',
'description' => 'work.experience@mbht.nhs.uk',
'field_order' => '1',
'attachment_id' => '1249',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 14 => array(
'id' => '2739',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'Lancashire & South Cumbria NHS Foundation Trust',
'description' => 'workexperience@lscft.nhs.uk
Work Experience landline: 01772 520459
Work Experience Co-ordinator mobile: 07980 910891',
'field_order' => '2',
'attachment_id' => '1250',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 15 => array(
'id' => '2741',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'East Lancashire Hospitals NHS Trust',
'description' => 'workexperience@elht.nhs.uk',
'field_order' => '3',
'attachment_id' => '1248',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 16 => array(
'id' => '2740',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'Blackpool Teaching Hospitals NHS Foundation Trust',
'description' => 'bfwh.apprenticeandworkexperience@nhs.net',
'field_order' => '4',
'attachment_id' => '1251',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 17 => array(
'id' => '2837',
'course_id' => '105',
'course_lesson_id' => '438',
'field_type' => 'text-links',
'field_label' => 'Documents for completion',
'description' => 'Please click the link below to access the required forms, this will open in a new tab. If you are under the age of 18 you will need a parent/guardian/carer to support the completion of the form with you.<br><br>Please complete the following documentation - <a href="https://forms.office.com/pages/responsepage.aspx?id=-fyIqDpsZUiIQXup6nx-T-K40NeaX2FGsNm-DedLeiNURjRDV1laTlNQNFFKTVlFSk85RUVHT1NMRCQlQCN0PWcu">Work Experience Agreement Form</a><br><br>This form details the expectations of you and also tells you what you can expect from us. Although some information may seem strict, we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.<br><br>Please note, if you do not complete and submit this section, your placement will be refused.<br><br>',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:15:23',
'modified' => '2024-04-16 11:15:23'
),
(int) 18 => array(
'id' => '2743',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'What is the internal emergency telephone number?',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["1234","2222","9999"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 19 => array(
'id' => '2744',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'For my placement I am allowed to wear...',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Skirt","Jeans","Joggers","Black trousers","Anything"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 20 => array(
'id' => '2745',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'multiple-choice',
'field_label' => 'What should I do if I am unwell and cannot attend my placement?',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Contact anyone at the hospital","Contact the work experience team","Contact my supervisor","Do nothing"]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 21 => array(
'id' => '2746',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'What should I do to play an active role whilst attending my placement?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Ask other team members if you can shadow them","Chat with patients providing I have consent","Find the sister and ask if I can shadow anyone","All of the above"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 22 => array(
'id' => '2747',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'As part of my placement timetable I am able to...',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Go to theatres","Change my area myself if I don\u2019t like it","Not turn up","Stick to my allocated areas"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 23 => array(
'id' => '2748',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'multiple-choice',
'field_label' => 'My Covid responsibilities are...',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["To wear appropriate PPE during my placement","To not attend should I have any Covid symptoms"]',
'field_correct' => '0,1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 24 => array(
'id' => '2749',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'It is acceptable for me to discuss a patient...',
'description' => '',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Behind closed doors at home","Supermarket","Clinical ares with Professionals dealing with the patient","Whilst on the hospital site","Never"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 25 => array(
'id' => '2750',
'course_id' => '105',
'course_lesson_id' => '440',
'field_type' => 'text-image',
'field_label' => 'Certificate',
'description' => 'Once you have successfully completed this programme, please go to the My Portfolio section to download your certificate. This must be sent to your work experience co-ordinator before your placement, failure to provide this evidence will result in your placement being refused.
Please contact your work experience co-ordinator if you are having any issues. ',
'field_order' => '0',
'attachment_id' => '103',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:16:52',
'modified' => '2024-04-16 11:16:52'
)
),
'LessonFieldIds' => array(
(int) 0 => '2725',
(int) 1 => '2726',
(int) 2 => '2727',
(int) 3 => '2728',
(int) 4 => '2729',
(int) 5 => '2730',
(int) 6 => '2731',
(int) 7 => '2732',
(int) 8 => '2733',
(int) 9 => '2734',
(int) 10 => '2735',
(int) 11 => '2736',
(int) 12 => '2737',
(int) 13 => '2738',
(int) 14 => '2739',
(int) 15 => '2741',
(int) 16 => '2740',
(int) 17 => '2837',
(int) 18 => '2743',
(int) 19 => '2744',
(int) 20 => '2745',
(int) 21 => '2746',
(int) 22 => '2747',
(int) 23 => '2748',
(int) 24 => '2749',
(int) 25 => '2750'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '105'
$k = (int) 2
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
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'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'field_count' => (int) 90,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 467 => array(
[maximum depth reached]
),
(int) 468 => array(
[maximum depth reached]
),
(int) 469 => array(
[maximum depth reached]
),
(int) 470 => array(
[maximum depth reached]
),
(int) 471 => array(
[maximum depth reached]
),
(int) 472 => array(
[maximum depth reached]
),
(int) 473 => array(
[maximum depth reached]
),
(int) 474 => array(
[maximum depth reached]
),
(int) 475 => array(
[maximum depth reached]
),
(int) 476 => array(
[maximum depth reached]
),
(int) 477 => array(
[maximum depth reached]
),
(int) 478 => array(
[maximum depth reached]
),
(int) 479 => array(
[maximum depth reached]
),
(int) 480 => array(
[maximum depth reached]
),
(int) 481 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2878',
(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
),
(int) 2 => array(
'Course' => array(
'id' => '105',
'course_title' => 'Work Experience Welcome Pack',
'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
'banner_media_id' => '231',
'thumbnail_media_id' => '1229',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '20 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-01-19 13:28:22',
'modified' => '2024-07-11 14:49:01',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'field_count' => (int) 26
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 434 => array(
[maximum depth reached]
),
(int) 435 => array(
[maximum depth reached]
),
(int) 436 => array(
[maximum depth reached]
),
(int) 437 => array(
[maximum depth reached]
),
(int) 439 => array(
[maximum depth reached]
),
(int) 440 => array(
[maximum depth reached]
),
(int) 438 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2725',
(int) 1 => '2726',
(int) 2 => '2727',
(int) 3 => '2728',
(int) 4 => '2729',
(int) 5 => '2730',
(int) 6 => '2731',
(int) 7 => '2732',
(int) 8 => '2733',
(int) 9 => '2734',
(int) 10 => '2735',
(int) 11 => '2736',
(int) 12 => '2737',
(int) 13 => '2738',
(int) 14 => '2739',
(int) 15 => '2741',
(int) 16 => '2740',
(int) 17 => '2837',
(int) 18 => '2743',
(int) 19 => '2744',
(int) 20 => '2745',
(int) 21 => '2746',
(int) 22 => '2747',
(int) 23 => '2748',
(int) 24 => '2749',
(int) 25 => '2750'
)
),
(int) 3 => array(
'Course' => array(
'id' => '98',
'course_title' => 'Professionalism in the Workplace',
'description' => 'We always hear the term 'Professionalism' used in various settings, including at School, College, University and sometimes in our own personal lives. The term 'Professionalism' is also very relvant to the workplace and the world of employment. This e-learning programme will introduce you 'Professionalism' in a work context and go through some key areas which you should be aware of and implement in a work environment.',
'banner_media_id' => '1160',
'thumbnail_media_id' => '1160',
'logo_media_id' => '1160',
'banner_align_id' => '0',
'type_id' => '0',
'created_user_id' => '1839',
'course_length' => '',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-10 09:45:59',
'modified' => '2024-01-15 14:54:08'
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
)
),
(int) 4 => array(
'Course' => array(
'id' => '97',
'course_title' => 'Importance of Eye Contact ',
'description' => 'Why is it so important?',
'banner_media_id' => '1156',
'thumbnail_media_id' => '1152',
'logo_media_id' => null,
'banner_align_id' => '2',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '15 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-08 13:22:44',
'modified' => '2024-01-15 13:15:20'
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
)
)
),
(int) 5 => array(
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<ol>
<li>Where to find healthcare related roles you may be interested in;</li>
<li>Knowing if a role you are applying for is right for you;</li>
<li>How to complete a strong application;</li>
<li>Tips for successfully completing an application.</li>
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'description' => 'This document details the expectations we hope to experience from you and also tells you what you can expect from us. Although some information may seem strict we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.
We would like to thank you for choosing to do your work experience with us and hope you enjoy your time on placement.
In order to make the most of your placement you are expected to play an active role. You also must appreciate that throughout the day, different members of staff may have tasks to carry out, some of which may not be appropriate for you to shadow or get involved with. This will mean that you could be working with different members of the department you visit during the day. Whether you are shadowing or helping staff members with their duties you are expected to follow instructions from whoever you are working with. By doing this, you should gain a wide range of experience and see many different aspects of working in the department you’ve been placed with however if at any point of your placement you feel unsure of what you should be doing and appear to be alone, you may want to consider taking the following actions:
1. Find a manager/ other team member to ask if they mind you shadowing them during their role.
2. Find a sister and ask her if there is anyone you could shadow at that time.
3. Speak to patients on the ward/ department providing you gain consent from the patient.
4. Asking another team member, whether this is a Healthcare Assistant or a Sister etc. if they mind you shadowing them.
5. Going to the ward office and asking a member of staff if they could show you examples of patients’ notes etc.
Please ensure you wear your college/university/work experience/visitor badge and lanyard at all times whilst on placement.
You will also need to return any visitors/work experience badges to your placement supervisor on your last day, if you take it home with you we will ask that you post it back to our Head Quarters.
Liability for personal possessions: The trust assumes no liability for the loss, damage to, or theft of property belonging to the student whilst they are on placement.
WE ARE A SMOKE FREE TRUST, NO SMOKING IS ALLOWED ON THE PREMISES OR GROUNDS.',
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Much of your time will be spent watching other people working. If your placement is in a clinical area such as a hospital ward or clinic then most of your time may be observational. You must not carry out any task or duty unless you are instructed to do so and supervised by your workplace supervisor. Sometimes your supervisor may tell you that another named person is going to be responsible for you for a short time, and that person may then train or instruct you.',
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If you are issued with a uniform this must only be worn when on your placement, uniform must be changed into on site for infection prevention.
Students must not go shopping or engage in other activities outside of placement whilst still in uniform, you must change into your own clothes before leaving site.
You must return all uniform items issued to you once your placement has finished. It is your responsibility to ensure items are returned in the same condition issued to you.
If you have any questions or queries with regards to this please contact your work experience co-ordinator.
If you are not issued with a uniform. Smart casual clothing suitable for the workplace – no jeans or bright labelled trainers. Plain dark trousers and plain footwear must be worn, no jewellery other than 1 pair of plain stud earrings and a plain gold wedding band if married. In all areas, nail varnish or false nails must not be worn, hair longer than collar length must be tied back at all times and arms should be bare from the elbow down.',
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Once your placement is complete you MUST return your scrub top and ID badge to the Trust. ',
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'description' => 'Some services are still observing the rules in place for Covid - which means that in some clinical areas you will be required to wear PPE i.e. face mask/apron/gloves.
If you are unable to wear any of the above, even for medical reasons, then we unfortunately will not be able to offer you a clinical placement. This is a mandatory element of a clinical placement and is non-negotiable.
Due to Covid, each Trust has imposed that you must wear a surgical mask at all times, you will be required to lateral flow twice per week whilst on placement and report any positive results to the work experience co-ordinators. If you do have a positive result, you must not attend your placement. ',
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'description' => 'Be aware of your limitations, if you feel uncomfortable advise someone and leave the area if distressed.
There may be things you see that are upsetting, please speak to your supervisor should you need support or time away after this experience.
If you do come across a patient or service user that you know, you need to discuss this with your supervisor and placement co-ordinator.',
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'field_label' => 'Recognising your limitations as a student within an NHS environment',
'description' => 'As this may be the first time you are going into an NHS environment and may be in direct contact with patients (Service Users) we ask that you take into consideration your own wellbeing whilst on placement with us.
As much as we will try to limit situations where you are exposed to unforeseen incidents that may be of a distressing nature, we unfortunately cannot guarantee this will not happen at some point during your placement. Please be advised that there is more likelihood of this occurring in a clinical environment whilst interacting with service users.',
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'description' => 'We ask that you are confident enough to remove yourself from a situation like this and alert your supervisor/mentor if you require any assistance or help/support.
Some Trusts have an internal emergency number which is – 2222 however your placement supervisor will advise you of this. ',
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'description' => 'workexperience@lthtr.nhs.uk',
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'field_label' => 'Lancashire & South Cumbria NHS Foundation Trust',
'description' => 'workexperience@lscft.nhs.uk
Work Experience landline: 01772 520459
Work Experience Co-ordinator mobile: 07980 910891',
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'description' => 'bfwh.apprenticeandworkexperience@nhs.net',
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'description' => 'workexperience@elht.nhs.uk',
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'description' => '',
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'description' => '',
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'field_choices' => '["Ask other team members if you can shadow them","Chat with patients providing I have consent","Find the sister and ask if I can shadow anyone","All of the above"]',
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'description' => '',
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'description' => '',
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'description' => '',
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'description' => 'Once you have successfully completed this programme, please go to the My Portfolio section to download your certificate. This must be sent to your work experience co-ordinator before your placement, failure to provide this evidence will result in your placement being refused.
Please contact your work experience co-ordinator if you are having any issues. ',
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'description' => 'Please click the link below to access the required forms, this will open in a new tab. If you are under the age of 18 you will need a parent/guardian/carer to support the completion of the form with you.<br><br>Please complete the following documentation - <a href="https://forms.office.com/pages/responsepage.aspx?id=-fyIqDpsZUiIQXup6nx-T-K40NeaX2FGsNm-DedLeiNURjRDV1laTlNQNFFKTVlFSk85RUVHT1NMRCQlQCN0PWcu">Work Experience Agreement Form</a><br><br>This form details the expectations of you and also tells you what you can expect from us. Although some information may seem strict, we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.<br><br>Please note, if you do not complete and submit this section, your placement will be refused.<br><br>',
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'description' => 'This document details the expectations we hope to experience from you and also tells you what you can expect from us. Although some information may seem strict we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.
We would like to thank you for choosing to do your work experience with us and hope you enjoy your time on placement.
In order to make the most of your placement you are expected to play an active role. You also must appreciate that throughout the day, different members of staff may have tasks to carry out, some of which may not be appropriate for you to shadow or get involved with. This will mean that you could be working with different members of the department you visit during the day. Whether you are shadowing or helping staff members with their duties you are expected to follow instructions from whoever you are working with. By doing this, you should gain a wide range of experience and see many different aspects of working in the department you’ve been placed with however if at any point of your placement you feel unsure of what you should be doing and appear to be alone, you may want to consider taking the following actions:
1. Find a manager/ other team member to ask if they mind you shadowing them during their role.
2. Find a sister and ask her if there is anyone you could shadow at that time.
3. Speak to patients on the ward/ department providing you gain consent from the patient.
4. Asking another team member, whether this is a Healthcare Assistant or a Sister etc. if they mind you shadowing them.
5. Going to the ward office and asking a member of staff if they could show you examples of patients’ notes etc.
Please ensure you wear your college/university/work experience/visitor badge and lanyard at all times whilst on placement.
You will also need to return any visitors/work experience badges to your placement supervisor on your last day, if you take it home with you we will ask that you post it back to our Head Quarters.
Liability for personal possessions: The trust assumes no liability for the loss, damage to, or theft of property belonging to the student whilst they are on placement.
WE ARE A SMOKE FREE TRUST, NO SMOKING IS ALLOWED ON THE PREMISES OR GROUNDS.',
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(int) 1 => array(
'id' => '2726',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'text-image',
'field_label' => 'Attendance',
'description' => '100% attendance is expected. If you are unable to attend due to illness or any other emergency, you must ring your supervisor or Work Experience Co-ordinators by 9 a.m. You must speak to your work experience co-ordinator please refer to the email you have been sent to confirm your work experience.
We must stress the importance of arriving to the placement at least 10 minutes before your placement starts. Our health professionals are on a strict schedule and as you are shadowing them you need to ensure you are ready to start the day at the time they have stated.
You MUST let your supervisor/work experience co-ordinator know if you are going to be late (or not able to attend that day) so they are aware and can plan around you.
Please remember that our health professionals have a job to do, and we cannot allow placements to negatively impact on their day to day service needs. Failure to adhere to the above could result in the termination of your placement.',
'field_order' => '1',
'attachment_id' => '1233',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 2 => array(
'id' => '2727',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'image-bullets',
'field_label' => 'Covid',
'description' => 'Do not attend your placement if you are feeling unwell or have any of the following Covid symptoms:',
'field_order' => '2',
'attachment_id' => '1227',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => '["A high temperature or shivering (chills) – a high temperature means you feel hot to touch on your chest or back (you do not need to measure your temperature)","A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours","A loss or change to your sense of smell or taste","Shortness of breath","Feeling tired or exhausted","An aching body","A headache","A sore throat","A blocked or runny nose","Loss of appetite","Diarrhoea","Feeling sick or being sick","The symptoms are very similar to symptoms of other illnesses, such as colds and flu."]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 3 => array(
'id' => '2728',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'text-image',
'field_label' => 'Confidentiality',
'description' => 'Remember that you must not talk to anybody about confidential issues that you read, see or hear during your placement. Patient information MUST remain confidential. Any breach of confidentiality will result on the immediate termination of your placement and may carry legal implication.',
'field_order' => '3',
'attachment_id' => '1226',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 4 => array(
'id' => '2729',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'text-image',
'field_label' => 'Behaviour',
'description' => 'We expect your behaviour to be of the same high standard as that expected of any employee or representative of our Trust, and we reserve the right to end your placement immediately if you behave in a way that is not acceptable. Swearing, aggression, drinking or being under the influence of drugs or alcohol whilst on placement will result in your placement being terminated and the police may be informed.
Much of your time will be spent watching other people working. If your placement is in a clinical area such as a hospital ward or clinic then most of your time may be observational. You must not carry out any task or duty unless you are instructed to do so and supervised by your workplace supervisor. Sometimes your supervisor may tell you that another named person is going to be responsible for you for a short time, and that person may then train or instruct you.',
'field_order' => '4',
'attachment_id' => '1234',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 5 => array(
'id' => '2730',
'course_id' => '105',
'course_lesson_id' => '434',
'field_type' => 'media-field',
'field_label' => 'Evaluation',
'description' => 'You will be asked to complete a short evaluation form at the end of your placement, which helps us to learn whether we are getting it right!',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:29:51',
'modified' => '2024-04-16 11:29:51'
),
(int) 6 => array(
'id' => '2731',
'course_id' => '105',
'course_lesson_id' => '435',
'field_type' => 'text-image',
'field_label' => 'Dress Code',
'description' => 'Not all trusts provide a work experience uniform however your organisation will be in contact to let you know prior to starting your placement should this be a requirement.
If you are issued with a uniform this must only be worn when on your placement, uniform must be changed into on site for infection prevention.
Students must not go shopping or engage in other activities outside of placement whilst still in uniform, you must change into your own clothes before leaving site.
You must return all uniform items issued to you once your placement has finished. It is your responsibility to ensure items are returned in the same condition issued to you.
If you have any questions or queries with regards to this please contact your work experience co-ordinator.
If you are not issued with a uniform. Smart casual clothing suitable for the workplace – no jeans or bright labelled trainers. Plain dark trousers and plain footwear must be worn, no jewellery other than 1 pair of plain stud earrings and a plain gold wedding band if married. In all areas, nail varnish or false nails must not be worn, hair longer than collar length must be tied back at all times and arms should be bare from the elbow down.',
'field_order' => '0',
'attachment_id' => '1228',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:25:14',
'modified' => '2024-04-16 11:25:14'
),
(int) 7 => array(
'id' => '2732',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Much of your time will be spent watching other people working. If your placement is in a clinical area such as a hospital ward or clinic then it will be purely observational. You must not carry out any task or duty unless you are instructed to do so, and supervised, by your workplace supervisor. Sometimes your supervisor may tell you that another named person is going to be responsible for you for a short time, and that person may then train or instruct you.
Once your placement is complete you MUST return your scrub top and ID badge to the Trust. ',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 8 => array(
'id' => '2733',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'text-image',
'field_label' => 'Covid Responsibilities',
'description' => 'Some services are still observing the rules in place for Covid - which means that in some clinical areas you will be required to wear PPE i.e. face mask/apron/gloves.
If you are unable to wear any of the above, even for medical reasons, then we unfortunately will not be able to offer you a clinical placement. This is a mandatory element of a clinical placement and is non-negotiable.
Due to Covid, each Trust has imposed that you must wear a surgical mask at all times, you will be required to lateral flow twice per week whilst on placement and report any positive results to the work experience co-ordinators. If you do have a positive result, you must not attend your placement. ',
'field_order' => '1',
'attachment_id' => '1229',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 9 => array(
'id' => '2734',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'text-image',
'field_label' => 'Things to be aware of',
'description' => 'Be aware of your limitations, if you feel uncomfortable advise someone and leave the area if distressed.
There may be things you see that are upsetting, please speak to your supervisor should you need support or time away after this experience.
If you do come across a patient or service user that you know, you need to discuss this with your supervisor and placement co-ordinator.',
'field_order' => '2',
'attachment_id' => '1230',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 10 => array(
'id' => '2735',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'text-image',
'field_label' => 'Recognising your limitations as a student within an NHS environment',
'description' => 'As this may be the first time you are going into an NHS environment and may be in direct contact with patients (Service Users) we ask that you take into consideration your own wellbeing whilst on placement with us.
As much as we will try to limit situations where you are exposed to unforeseen incidents that may be of a distressing nature, we unfortunately cannot guarantee this will not happen at some point during your placement. Please be advised that there is more likelihood of this occurring in a clinical environment whilst interacting with service users.',
'field_order' => '3',
'attachment_id' => '1231',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 11 => array(
'id' => '2736',
'course_id' => '105',
'course_lesson_id' => '436',
'field_type' => 'paragraph',
'field_label' => 'We ask that you distance yourself from any incidents that may occur and under no circumstances get involved. ',
'description' => 'We ask that you are confident enough to remove yourself from a situation like this and alert your supervisor/mentor if you require any assistance or help/support.
Some Trusts have an internal emergency number which is – 2222 however your placement supervisor will advise you of this. ',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:26:10',
'modified' => '2024-04-16 11:26:10'
),
(int) 12 => array(
'id' => '2737',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'Lancashire Teaching Hospitals NHS Foundation Trust',
'description' => 'workexperience@lthtr.nhs.uk',
'field_order' => '0',
'attachment_id' => '1244',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 13 => array(
'id' => '2738',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'University Hospital of Morecambe Bay NHS Foundation Trust',
'description' => 'work.experience@mbht.nhs.uk',
'field_order' => '1',
'attachment_id' => '1249',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 14 => array(
'id' => '2739',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'Lancashire & South Cumbria NHS Foundation Trust',
'description' => 'workexperience@lscft.nhs.uk
Work Experience landline: 01772 520459
Work Experience Co-ordinator mobile: 07980 910891',
'field_order' => '2',
'attachment_id' => '1250',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 15 => array(
'id' => '2741',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'East Lancashire Hospitals NHS Trust',
'description' => 'workexperience@elht.nhs.uk',
'field_order' => '3',
'attachment_id' => '1248',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 16 => array(
'id' => '2740',
'course_id' => '105',
'course_lesson_id' => '437',
'field_type' => 'text-image',
'field_label' => 'Blackpool Teaching Hospitals NHS Foundation Trust',
'description' => 'bfwh.apprenticeandworkexperience@nhs.net',
'field_order' => '4',
'attachment_id' => '1251',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:49:34',
'modified' => '2024-04-16 11:49:34'
),
(int) 17 => array(
'id' => '2837',
'course_id' => '105',
'course_lesson_id' => '438',
'field_type' => 'text-links',
'field_label' => 'Documents for completion',
'description' => 'Please click the link below to access the required forms, this will open in a new tab. If you are under the age of 18 you will need a parent/guardian/carer to support the completion of the form with you.<br><br>Please complete the following documentation - <a href="https://forms.office.com/pages/responsepage.aspx?id=-fyIqDpsZUiIQXup6nx-T-K40NeaX2FGsNm-DedLeiNURjRDV1laTlNQNFFKTVlFSk85RUVHT1NMRCQlQCN0PWcu">Work Experience Agreement Form</a><br><br>This form details the expectations of you and also tells you what you can expect from us. Although some information may seem strict, we have to protect our patients first and foremost. Following the guidance will also help you get the most from your placement.<br><br>Please note, if you do not complete and submit this section, your placement will be refused.<br><br>',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:15:23',
'modified' => '2024-04-16 11:15:23'
),
(int) 18 => array(
'id' => '2743',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'What is the internal emergency telephone number?',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["1234","2222","9999"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 19 => array(
'id' => '2744',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'For my placement I am allowed to wear...',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Skirt","Jeans","Joggers","Black trousers","Anything"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 20 => array(
'id' => '2745',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'multiple-choice',
'field_label' => 'What should I do if I am unwell and cannot attend my placement?',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Contact anyone at the hospital","Contact the work experience team","Contact my supervisor","Do nothing"]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 21 => array(
'id' => '2746',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'What should I do to play an active role whilst attending my placement?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Ask other team members if you can shadow them","Chat with patients providing I have consent","Find the sister and ask if I can shadow anyone","All of the above"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 22 => array(
'id' => '2747',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'As part of my placement timetable I am able to...',
'description' => '',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Go to theatres","Change my area myself if I don\u2019t like it","Not turn up","Stick to my allocated areas"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 23 => array(
'id' => '2748',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'multiple-choice',
'field_label' => 'My Covid responsibilities are...',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["To wear appropriate PPE during my placement","To not attend should I have any Covid symptoms"]',
'field_correct' => '0,1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 24 => array(
'id' => '2749',
'course_id' => '105',
'course_lesson_id' => '439',
'field_type' => 'single-choice',
'field_label' => 'It is acceptable for me to discuss a patient...',
'description' => '',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Behind closed doors at home","Supermarket","Clinical ares with Professionals dealing with the patient","Whilst on the hospital site","Never"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2024-01-19 13:54:21',
'modified' => '2024-01-19 13:54:21'
),
(int) 25 => array(
'id' => '2750',
'course_id' => '105',
'course_lesson_id' => '440',
'field_type' => 'text-image',
'field_label' => 'Certificate',
'description' => 'Once you have successfully completed this programme, please go to the My Portfolio section to download your certificate. This must be sent to your work experience co-ordinator before your placement, failure to provide this evidence will result in your placement being refused.
Please contact your work experience co-ordinator if you are having any issues. ',
'field_order' => '0',
'attachment_id' => '103',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2024-04-16 11:16:52',
'modified' => '2024-04-16 11:16:52'
)
),
'LessonFieldIds' => array(
(int) 0 => '2725',
(int) 1 => '2726',
(int) 2 => '2727',
(int) 3 => '2728',
(int) 4 => '2729',
(int) 5 => '2730',
(int) 6 => '2731',
(int) 7 => '2732',
(int) 8 => '2733',
(int) 9 => '2734',
(int) 10 => '2735',
(int) 11 => '2736',
(int) 12 => '2737',
(int) 13 => '2738',
(int) 14 => '2739',
(int) 15 => '2741',
(int) 16 => '2740',
(int) 17 => '2837',
(int) 18 => '2743',
(int) 19 => '2744',
(int) 20 => '2745',
(int) 21 => '2746',
(int) 22 => '2747',
(int) 23 => '2748',
(int) 24 => '2749',
(int) 25 => '2750'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '105'
$k = (int) 2
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
$thumbnailSrcs = array(
(int) 138 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
(int) 146 => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
(int) 497 => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
(int) 715 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
(int) 723 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
(int) 735 => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
(int) 822 => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
(int) 1134 => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
(int) 1139 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-mali-maeder-821037_x600.jpg',
(int) 1147 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
(int) 1152 => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
(int) 1160 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
(int) 1229 => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
(int) 1650 => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
(int) 1722 => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg'
)
$thumbnails = array(
(int) 0 => array(
'Attachment' => array(
'id' => '138',
'record_id' => '30',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/Creating-Careers-A-Step-Ahead_2_x600.png"}',
'active' => '1',
'created' => '2022-12-14 08:14:38'
)
),
(int) 1 => array(
'Attachment' => array(
'id' => '146',
'record_id' => '6',
'type' => 'course',
'created_user_id' => '2',
'file' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'mime_type' => 'image/jpeg',
'title' => 'I believe in me',
'alt_text' => 'I believe in me',
'description' => 'Confidence',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/stage\/2022\/12\/I-believe-in-me.jpg"}',
'active' => '1',
'created' => '2022-12-16 12:04:36'
)
),
(int) 2 => array(
'Attachment' => array(
'id' => '458',
'record_id' => '0',
'type' => '',
'created_user_id' => '1',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Employability-Programmes-Banner',
'alt_text' => 'Employability-Programmes-Banner',
'description' => 'Employability-Programmes-Banner',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/Employability-Programmes-Banner_x600.jpg"}',
'active' => '1',
'created' => '2023-01-10 12:26:12'
)
),
(int) 3 => array(
'Attachment' => array(
'id' => '468',
'record_id' => '176',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/pexels-rodnae-productions-7551454_x600.jpg"}',
'active' => '1',
'created' => '2023-01-12 16:05:16'
)
),
(int) 4 => array(
'Attachment' => array(
'id' => '486',
'record_id' => '193',
'type' => 'course_field',
'created_user_id' => '9',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs_x600.jpg"}',
'active' => '1',
'created' => '2023-01-30 08:53:16'
)
),
(int) 5 => array(
'Attachment' => array(
'id' => '497',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/02\/Person-on-laptop_x600.jpg"}',
'active' => '1',
'created' => '2023-02-10 08:53:51'
)
),
(int) 6 => array(
'Attachment' => array(
'id' => '715',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-anna-shvets-3683041_x600.jpg"}',
'active' => '1',
'created' => '2023-06-02 11:25:28'
)
),
(int) 7 => array(
'Attachment' => array(
'id' => '723',
'record_id' => '0',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/pexels-karolina-grabowska-4386467_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 10:18:32'
)
),
(int) 8 => array(
'Attachment' => array(
'id' => '735',
'record_id' => '291',
'type' => 'course_field',
'created_user_id' => '15',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/06/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Physio2',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x2500.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x1200.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/06\/sincerely-media-wGFibXDQlBI-unsplash_x600.jpg"}',
'active' => '1',
'created' => '2023-06-06 13:58:19'
)
),
(int) 9 => array(
'Attachment' => array(
'id' => '822',
'record_id' => '81',
'type' => 'course',
'created_user_id' => '6',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2.png',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/07/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x2500.png","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x1200.png","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/07\/Creating-Careers-A-Step-Ahead-2023-Main-Logo_2_x600.png"}',
'active' => '1',
'created' => '2023-07-26 09:28:41'
)
),
(int) 10 => array(
'Attachment' => array(
'id' => '1134',
'record_id' => '94',
'type' => 'course',
'created_user_id' => '18',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/10/interview_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/10\/interview_x600.jpg"}',
'active' => '1',
'created' => '2023-10-20 15:05:44'
)
),
(int) 11 => array(
'Attachment' => array(
'id' => '1139',
'record_id' => '414',
'type' => 'course_field',
'created_user_id' => '1839',
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[maximum depth reached]
),
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[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
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[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
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(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
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),
(int) 562 => array(
[maximum depth reached]
),
(int) 563 => array(
[maximum depth reached]
),
(int) 564 => array(
[maximum depth reached]
),
(int) 565 => array(
[maximum depth reached]
),
(int) 566 => array(
[maximum depth reached]
),
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[maximum depth reached]
),
(int) 568 => array(
[maximum depth reached]
),
(int) 569 => array(
[maximum depth reached]
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[maximum depth reached]
)
),
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(int) 4 => array(
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[maximum depth reached]
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(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
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(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
)
),
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(int) 0 => '3561',
(int) 1 => '3562',
(int) 2 => '3563',
(int) 3 => '3564',
(int) 4 => '3565',
(int) 5 => '3566',
(int) 6 => '3567',
(int) 7 => '3568',
(int) 8 => '3569',
(int) 9 => '3570',
(int) 10 => '3571',
(int) 11 => '3572',
(int) 12 => '3573',
(int) 13 => '3574',
(int) 14 => '3575',
(int) 15 => '3576',
(int) 16 => '3577',
(int) 17 => '3578',
(int) 18 => '3580',
(int) 19 => '3581',
(int) 20 => '3582',
(int) 21 => '3583',
(int) 22 => '3585',
(int) 23 => '3586',
(int) 24 => '3584',
(int) 25 => '3587',
(int) 26 => '3588',
(int) 27 => '3589',
(int) 28 => '3590',
(int) 29 => '3591',
(int) 30 => '3592',
(int) 31 => '3593',
(int) 32 => '3594',
(int) 33 => '3595',
(int) 34 => '3596',
(int) 35 => '3597',
(int) 36 => '3598',
(int) 37 => '3599',
(int) 38 => '3600',
(int) 39 => '3601',
(int) 40 => '3602',
(int) 41 => '3603',
(int) 42 => '3604',
(int) 43 => '3605',
(int) 44 => '3606',
(int) 45 => '3607',
(int) 46 => '3608',
(int) 47 => '3609',
(int) 48 => '3610',
(int) 49 => '3611',
(int) 50 => '3612',
(int) 51 => '3613',
(int) 52 => '3614',
(int) 53 => '3615',
(int) 54 => '3619',
(int) 55 => '3618',
(int) 56 => '3617',
(int) 57 => '3616',
(int) 58 => '3622',
(int) 59 => '3621',
(int) 60 => '3620',
(int) 61 => '3623',
(int) 62 => '3624',
(int) 63 => '3625',
(int) 64 => '3626',
(int) 65 => '3627',
(int) 66 => '3628',
(int) 67 => '3629',
(int) 68 => '3630',
(int) 69 => '3631',
(int) 70 => '3632',
(int) 71 => '3633',
(int) 72 => '3634',
(int) 73 => '3635',
(int) 74 => '3636',
(int) 75 => '3637',
(int) 76 => '3638',
(int) 77 => '3639'
)
),
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'Course' => array(
'id' => '110',
'course_title' => 'Conflict Resolution (Core Skill) Training',
'description' => 'This e-learning session meets the statutory and mandatory training requirements and learning outcomes for Conflict Resolution Level 1 in the UK Core Skills Training Framework (UK CSTF).',
'banner_media_id' => '1651',
'thumbnail_media_id' => '1650',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '8779',
'course_length' => '40 Minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-07-31 10:15:23',
'modified' => '2024-08-07 14:23:51',
'term_ids' => array(
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),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'field_count' => (int) 90,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
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(int) 3 => array(
[maximum depth reached]
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(int) 4 => array(
[maximum depth reached]
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(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
[maximum depth reached]
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(int) 7 => array(
[maximum depth reached]
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(int) 8 => array(
[maximum depth reached]
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(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
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(int) 2 => array(
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(int) 3 => array(
[maximum depth reached]
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(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
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(int) 18 => array(
[maximum depth reached]
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(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
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(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
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(int) 43 => array(
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(int) 44 => array(
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(int) 45 => array(
[maximum depth reached]
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(int) 46 => array(
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(int) 47 => array(
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(int) 48 => array(
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(int) 49 => array(
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(int) 50 => array(
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(int) 51 => array(
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(int) 52 => array(
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(int) 53 => array(
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(int) 54 => array(
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(int) 55 => array(
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(int) 56 => array(
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(int) 57 => array(
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(int) 58 => array(
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(int) 59 => array(
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(int) 60 => array(
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(int) 61 => array(
[maximum depth reached]
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(int) 62 => array(
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(int) 63 => array(
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(int) 64 => array(
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(int) 65 => array(
[maximum depth reached]
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(int) 66 => array(
[maximum depth reached]
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(int) 67 => array(
[maximum depth reached]
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(int) 68 => array(
[maximum depth reached]
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(int) 69 => array(
[maximum depth reached]
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(int) 70 => array(
[maximum depth reached]
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(int) 71 => array(
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(int) 72 => array(
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(int) 73 => array(
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(int) 74 => array(
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(int) 75 => array(
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(int) 76 => array(
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(int) 77 => array(
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(int) 78 => array(
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(int) 79 => array(
[maximum depth reached]
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(int) 80 => array(
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(int) 81 => array(
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(int) 82 => array(
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(int) 83 => array(
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(int) 84 => array(
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(int) 85 => array(
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(int) 86 => array(
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(int) 87 => array(
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(int) 88 => array(
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(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
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(int) 469 => array(
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(int) 470 => array(
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(int) 479 => array(
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(int) 480 => array(
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(int) 481 => array(
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)
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(int) 4 => array(
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(int) 5 => array(
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(int) 6 => array(
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(int) 7 => array(
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(int) 8 => array(
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(int) 14 => array(
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(int) 15 => array(
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(int) 16 => array(
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(int) 17 => array(
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(int) 20 => array(
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(int) 41 => array(
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(int) 45 => array(
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(int) 46 => array(
[maximum depth reached]
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(int) 47 => array(
[maximum depth reached]
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(int) 48 => array(
[maximum depth reached]
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(int) 49 => array(
[maximum depth reached]
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(int) 50 => array(
[maximum depth reached]
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(int) 51 => array(
[maximum depth reached]
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(int) 52 => array(
[maximum depth reached]
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(int) 53 => array(
[maximum depth reached]
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(int) 54 => array(
[maximum depth reached]
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(int) 55 => array(
[maximum depth reached]
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(int) 56 => array(
[maximum depth reached]
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(int) 57 => array(
[maximum depth reached]
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(int) 58 => array(
[maximum depth reached]
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(int) 59 => array(
[maximum depth reached]
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(int) 60 => array(
[maximum depth reached]
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(int) 61 => array(
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(int) 62 => array(
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(int) 63 => array(
[maximum depth reached]
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(int) 64 => array(
[maximum depth reached]
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(int) 65 => array(
[maximum depth reached]
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(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
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(int) 69 => array(
[maximum depth reached]
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(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
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(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
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(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
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(int) 80 => array(
[maximum depth reached]
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(int) 81 => array(
[maximum depth reached]
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(int) 82 => array(
[maximum depth reached]
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(int) 83 => array(
[maximum depth reached]
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(int) 84 => array(
[maximum depth reached]
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(int) 85 => array(
[maximum depth reached]
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(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
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(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
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(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
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(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
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(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
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'field_choices' => '["General Practice","Physiotherapy","Optometry (eye care)","Surgery","Dentistry","Secondary Care","Community Pharmacy"]',
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'show_correct' => '1',
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'What is General Practice?',
'description' => 'General practitioners (GPs) treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment.
This is typically where you will go when booking an appointment with your Doctor. ',
'field_order' => '0',
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),
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'id' => '1574',
'course_id' => '72',
'course_lesson_id' => '323',
'field_type' => 'text-image',
'field_label' => 'What roles are available at entry level within General Practice?',
'description' => 'There are numerous roles within General Practice, these include:
-Receptionists
-Medical Secretaries
-Patient Navigators
-Switchboard Operators
',
'field_order' => '1',
'attachment_id' => '580',
'external_media_src' => '',
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),
(int) 4 => array(
'id' => '1575',
'course_id' => '72',
'course_lesson_id' => '323',
'field_type' => 'text-links',
'field_label' => 'Follow this link and explore all the non-clinical roles available in General Practice as well as roles you can progress into:',
'description' => '<a href="https://www.lscthub.co.uk/non-clinical-roles/">Lancashire and South Cumbria Primary Care Training Hub Roles Tool</a>',
'field_order' => '2',
'attachment_id' => null,
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'modified' => '2023-06-06 11:57:49'
),
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'course_id' => '72',
'course_lesson_id' => '324',
'field_type' => 'document-download',
'field_label' => 'Activity: Who's who In Community Pharmacy?',
'description' => 'Download the document below and read up on the different roles available in Community Pharmacy. Once you have completed reading, go to your workbook and complete Activity 3.
As you are reading, think about which role you would enjoy working in.',
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'attachment_id' => '717',
'external_media_src' => '',
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'modified' => '2023-07-03 14:38:51'
),
(int) 6 => array(
'id' => '1586',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'text-links',
'field_label' => 'Take a look at the 'Dental Support Worker' role by following the link below. Once you have read all the information, answer the questions on the next page. ',
'description' => 'Click <a href="https://www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/dental-support-worker">HERE</a> to open the link',
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),
(int) 7 => array(
'id' => '1588',
'course_id' => '72',
'course_lesson_id' => '326',
'field_type' => 'text-image',
'field_label' => 'What roles are available in Optometry?',
'description' => 'At entry level, the following roles are available in Optometry:
-Optical Assistant
-Hearing Care Assistant
',
'field_order' => '1',
'attachment_id' => '722',
'external_media_src' => '',
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'created' => '2023-07-05 16:41:48',
'modified' => '2023-07-05 16:41:48'
),
(int) 8 => array(
'id' => '1591',
'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'The Job Application Process',
'description' => 'Ensuring you are well informed and aware of the job application process is important when applying for any job in Primary Care successfully. This applies to all jobs, careers and industries.
We will explore some key skills and tips on how to navigate the application process in the best way, to give you the highest chance of securing a job. ',
'field_order' => '0',
'attachment_id' => '723',
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'active' => '1',
'created' => '2023-07-13 08:49:24',
'modified' => '2023-07-13 08:49:24'
),
(int) 9 => array(
'id' => '1592',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-image',
'field_label' => 'How do I apply for a job in Primary Care?',
'description' => 'Once you have successfully found position you wish to apply for, you need to ensure your application provides you with the best possible chance of getting an interview.
This means carefully analysing the job description so you understand exactly how to sell yourself to a potential employer in a written application.
',
'field_order' => '1',
'attachment_id' => '661',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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),
(int) 10 => array(
'id' => '1593',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-image',
'field_label' => 'How good a match are you?',
'description' => 'All employers will be judging how well your application matches the job description. The applicants who closely demonstrate they have the skills, values and experience listed on the job description will be shortlisted for interview.
You must carefully analyse the job description so you can identify and demonstrate exactly what the employer is looking for in your written application.
NOTE:
Never submit the same application form twice. Always adapt it to show how you meet the specification of the particular job role you are applying for.
',
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'attachment_id' => '650',
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),
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'id' => '1594',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-links',
'field_label' => 'How can you search for jobs in real life? ',
'description' => 'Job Search Top Tips:<br><br>Use the <a href="https://nhscareersnw.co.uk/vacancy-landing/">NHS Careers NW Website</a> to search for jobs in the North West.<br><br>Always use the <a href="https://www.jobs.nhs.uk/candidate">NHS Jobs official website</a> when searching for NHS jobs.<br><br>Use the advanced search criteria and be specific about what you are looking for and where you want to work, for instance in Primary Care. Always read the advertisement, job description, localised Primary Care Network values and NHS values before applying to ensure you meet the criteria.<br><br>Do your research, lots of NHS job advertisements use technical and medical terminology so if you don’t understand something research it before applying.',
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),
(int) 12 => array(
'id' => '1595',
'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'What is a reference?',
'description' => 'Employers, including the NHS, ask for references within your applications. When an employer speaks to your chosen references they will be able to confirm any details you have provided and check whether you’re a good fit for their team.
When an employer asks for a reference, they are asking for the names and contact details of people who know you as an employee. Once they have the details, they will contact them directly without your involvement.
',
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'attachment_id' => '668',
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'modified' => '2023-07-11 14:41:42'
),
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'id' => '1596',
'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Who can you use as a reference?',
'description' => 'Employers are looking for references who can be unbiased – this means they can be fair in their reference. Your references should be your previous employers where possible.
As you continue in your career, you will build up more professional relationships that can be used as references, like your manager or your team leader. You should aim to have at least two people who you can use as a reference, ideally from different jobs.
',
'field_order' => '1',
'attachment_id' => '669',
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'active' => '1',
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'modified' => '2023-07-11 14:41:42'
),
(int) 14 => array(
'id' => '1597',
'course_id' => '72',
'course_lesson_id' => '329',
'field_type' => 'text-image',
'field_label' => 'What if I don't have any Work Experience?',
'description' => 'If you have no previous work experience, you can provide other contacts as references. People like Teachers, College staff, Work Coaches are a good pick, as they can talk about your work and attitude in that environment. If you have work experience or volunteering experience then you could get in touch with the person who managed you.
',
'field_order' => '2',
'attachment_id' => '670',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2023-07-11 14:41:42',
'modified' => '2023-07-11 14:41:42'
),
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'id' => '1598',
'course_id' => '72',
'course_lesson_id' => '329',
'field_type' => 'text-image',
'field_label' => 'Asking for a reference',
'description' => 'It’s always best to ask somebody to be a reference first, otherwise they might be confused when an employer calls them. Make sure to do this as early as possible; if they say no, you will have to find a new reference!
Firstly, email your potential reference asking if they would be comfortable if you put them down as a reference for your job application. Give them some time to think, and follow up after a week if you haven’t heard anything. If you know them well, you could ask them face to face.
',
'field_order' => '3',
'attachment_id' => '671',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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'active' => '1',
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'modified' => '2023-07-11 14:41:42'
),
(int) 16 => array(
'id' => '1599',
'course_id' => '72',
'course_lesson_id' => '329',
'field_type' => 'text-image',
'field_label' => 'Following up a reference request',
'description' => 'You may want to update them on the process, like telling them you have an interview confirmed so they know that the employer may be getting in touch soon.
Do not ask them to lie, or try and prepare them for any questions from your potential employer. They should be honest in their discussion, and not influenced by you.
From here, the employer will be in touch with them separately. Your reference work is done!
',
'field_order' => '4',
'attachment_id' => '672',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
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'modified' => '2023-07-11 14:41:42'
),
(int) 17 => array(
'id' => '1600',
'course_id' => '72',
'course_lesson_id' => '329',
'field_type' => 'text-image',
'field_label' => 'References on your CV',
'description' => 'Keep a list of your references’ contact details separately, so you can provide them to the employer when they ask.
Some job application websites may ask for references as part of the online application process, and you can provide details there.
Remember, only provide references of people who have agreed to do so!
',
'field_order' => '5',
'attachment_id' => '673',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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'show_correct' => '0',
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'active' => '1',
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(int) 18 => array(
'id' => '1601',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Work Experience ',
'description' => 'Employers want to see a variety of experiences on an application form which demonstrates a commitment to care more than anything else. This can be done both using online resources and a mixer of employer encounters. Which will help in showing your skills towards that role or educational pathway and regardless of age related life experience.
',
'field_order' => '0',
'attachment_id' => '710',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
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'active' => '1',
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'modified' => '2023-06-06 11:13:45'
),
(int) 19 => array(
'id' => '1602',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Encounter with Employers ',
'description' => 'You should have multiple opportunities in your search for work or from College/Education to learn from employers about work, employment and the skills that are valued in the workplace.
This can be through a range of enrichment activities including visiting speakers, mentoring and enterprise schemes.
*Remember its what you have learnt from the experience and just attending is not enough.
',
'field_order' => '1',
'attachment_id' => '696',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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'show_correct' => '0',
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'modified' => '2023-06-06 11:13:45'
),
(int) 20 => array(
'id' => '1603',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Evidencing your Employer Encounters- Use your portfolio to capture your employability skills. It is a personal record of accomplishments. It is your life and learning. ',
'description' => 'The documents and articles are your personal choice, but should reflect your true abilities, skills and accomplishments. It is why you should be hired for the job you want. ',
'field_order' => '2',
'attachment_id' => '724',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
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'show_correct' => '0',
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'modified' => '2023-06-06 11:13:45'
),
(int) 21 => array(
'id' => '1604',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-links',
'field_label' => 'Attend Careers and Recruitment Events',
'description' => 'Attend careers and recruitment events<br><br>Make the most of opportunities to network with employers through attending careers events. Find out about roles and employers that will suit you and take advantage of talks, presentations and workshops to develop your professional skills.<br><br>*Ask your Work Coach or College about events they are organising or going to attend. Want to explore more: <a href="https://nhscareersnw.co.uk/virtual-events/?type%5B%5D=event">Click here</a> <br>',
'field_order' => '3',
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Careers Events: Continued',
'description' => 'Careers events can range from fairs and employer presentations, arranged by your school, college, careers service, health and care organisation to recruitment and networking events organised by many other organisations. Careers events may be held virtually or in person.
',
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'attachment_id' => '388',
'external_media_src' => '',
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'attachment_pos' => '1',
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Top Tip ',
'description' => 'Keep a record of all the events you attend. Take pictures or save any records of attendance. Remember attendance is great but reflective learning of what you learnt from attending is what it is all about.
',
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'attachment_id' => '725',
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'external_thumb_src' => '',
'attachment_pos' => '1',
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'id' => '1608',
'course_id' => '72',
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'field_type' => 'media-field',
'field_label' => 'Reflective Encounters ',
'description' => 'It is important to reflect on these encounters with employers and use that reflection in the job application process. Watch this video and learn more about the benefits of reflection. ',
'field_order' => '6',
'attachment_id' => null,
'external_media_src' => 'https://www.youtube.com/embed/0rtWyECrbuo?autohide=1&showinfo=0&controls=1&enablejsapi=1',
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'attachment_pos' => '1',
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'id' => '1610',
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'field_type' => 'text-image',
'field_label' => 'Research, Research, Research!',
'description' => 'Read the job description, personal specification and any other supporting information provided by the employer before you start to complete your application.
This will help you to gather all of the appropriate information about the role you are applying for and should help you to assess whether you have the qualifications, knowledge, skills, experience and values the employer is looking for.
',
'field_order' => '0',
'attachment_id' => '726',
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'attachment_pos' => '1',
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'field_type' => 'text-image',
'field_label' => 'Study the Organisation',
'description' => 'Familiarise yourself with information about the employer, and their Values. You will find this very beneficial if you are invited to attend for an interview and it will help you to understand our expectations of you at an early stage of the recruitment process.
',
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(int) 27 => array(
'id' => '1612',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Give yourself time',
'description' => 'Once you are confident that you meet the essential requirements of the person specification, set some time aside to complete the form.
',
'field_order' => '2',
'attachment_id' => '727',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 14:42:27',
'modified' => '2023-07-11 14:42:27'
),
(int) 28 => array(
'id' => '1613',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Ensure Quality in what you write',
'description' => 'When completing your application, remember to be concise, honest, accurate and clear, remembering that a decision whether to shortlist or not will be made by the recruiting manager during the first two to five minutes of reading your application.
',
'field_order' => '3',
'attachment_id' => '728',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 14:42:27',
'modified' => '2023-07-11 14:42:27'
),
(int) 29 => array(
'id' => '1614',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Match your skills, experience and knowledge',
'description' => 'Use the supporting statement section of the application form to tell the recruiting manager how you meet the requirements listed on the person specification, by describing your knowledge, skills and experiences.
Don't ignore any part of your experience that could be relevant to the job you are applying for, for example, study, work experience, voluntary activities and interests.
Tell us about your achievements, abilities, leadership qualities, and interpersonal
skills.',
'field_order' => '4',
'attachment_id' => '713',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 14:42:27',
'modified' => '2023-07-11 14:42:27'
),
(int) 30 => array(
'id' => '1615',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Positive Vocabulary',
'description' => 'Use a positive style with action words. Action words strengthen and enliven your application.
(Examples include:
Achieved, Effective, Capable, Consistent, Competent, Developed, Organised, Participated, Successful).
',
'field_order' => '5',
'attachment_id' => '730',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 14:42:27',
'modified' => '2023-07-11 14:42:27'
),
(int) 31 => array(
'id' => '1616',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Contact your Referees early on',
'description' => 'Make sure you ask/tell your referees that you have listed them as a referee on the application form. Provide their work e-mail address on your application form, if possible, as this will help the employer to obtain references more quickly, if you are successful in your application.
',
'field_order' => '6',
'attachment_id' => '669',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 14:42:27',
'modified' => '2023-07-11 14:42:27'
),
(int) 32 => array(
'id' => '1617',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Check Spelling and Grammar',
'description' => 'Write your supporting statement in a ‘Word’ document first, rather than directly online, so that you can use the spelling and grammar check. You can then copy and paste
into the application. Remember to save the ‘Word’ document somewhere safe in case there are any issues when submitting your application.
If you have left a section blank, don't forget to go back to it later. It is too late once
you have pressed the submit button!
',
'field_order' => '7',
'attachment_id' => '731',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 14:42:27',
'modified' => '2023-07-11 14:42:27'
),
(int) 33 => array(
'id' => '1618',
'course_id' => '72',
'course_lesson_id' => '323',
'field_type' => 'media-field',
'field_label' => 'Which roles stood out to you? ',
'description' => 'Watch the following video about a day in the life of a GP Recptionist.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => 'https://www.youtube.com/embed/LijNu2ph9Nk?autohide=1&showinfo=0&controls=1&enablejsapi=1',
'external_thumb_src' => 'https://img.youtube.com/vi/LijNu2ph9Nk/hqdefault.jpg',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-06-06 11:57:49',
'modified' => '2023-06-06 11:57:49'
),
(int) 34 => array(
'id' => '1627',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'text-image',
'field_label' => 'Health and Care related Mandatory Training',
'description' => 'As part of the on-boarding process within any Health and Care related job, Mandatory training is expected to be undertaken.
We will now explore two of these Mandatory modules: Childrens's Safeguarding and Confidentiality/GDPR.
The aim is to increase your knowledge in these areas whilst also boosting your employability prospects when applying to jobs as you will have already studied these. ',
'field_order' => '0',
'attachment_id' => '533',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 35 => array(
'id' => '1628',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'text-image',
'field_label' => 'Why is Safeguarding Children Important?',
'description' => 'Even thinking about the abuse of children is distressing, so it is important to know what to do if you are concerned that a child or young person might be or has been abused.
It is important to seek help and support if you are worried about a child or upset and distressed by any of this content.
',
'field_order' => '1',
'attachment_id' => '644',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 36 => array(
'id' => '1633',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'multiple-choice',
'field_label' => 'Which act below DOES NOT exist?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Modern Slavery Act 2015 ","Working together to safeguard Children 2016","Children and Social Work Act 2017"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 37 => array(
'id' => '1647',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'text-image',
'field_label' => 'A Guide to Confidentiality in Health and Social Care',
'description' => 'Everybody deserves to have their privacy and personal details respected. This is our right and it’s important that all environments and institutions act accordingly, including schools, businesses, and health and social care sectors.
If you work in health and social care, it’s important that you understand your duty of confidentiality. You must abide by this duty and ensure that you respect your patients’ and clients’ legal right to privacy. In some rare cases, it may be necessary to override your duty of confidentiality, particularly if people are at risk of harm. Read on to find out more.',
'field_order' => '0',
'attachment_id' => '741',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 38 => array(
'id' => '1659',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'multiple-choice',
'field_label' => 'Name two Acts talked about in the previous slides',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Food and Health Act 1990","The Care Act 2014","Dental Confidentiality Act 2012","The Data Protection Act 2018 and the GDPR"]',
'field_correct' => '1,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 39 => array(
'id' => '1660',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'multiple-choice',
'field_label' => 'When Can You Break Confidentiality in Health and Social Care? Choose two',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["When a certain time has past.","You have information that suggests a patient or client is at risk of harm.","You have information to suggest that a patient or client is posing a risk of harm to someone else.","Never."]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 40 => array(
'id' => '1687',
'course_id' => '72',
'course_lesson_id' => '346',
'field_type' => 'text-image',
'field_label' => 'For questions and help throughout the Programme, you can contact me by email at: ',
'description' => 'huzi.patel@mbht.nhs.uk',
'field_order' => '1',
'attachment_id' => '760',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-06-20 13:45:21',
'modified' => '2023-06-20 13:45:21'
),
(int) 41 => array(
'id' => '1701',
'course_id' => '72',
'course_lesson_id' => '346',
'field_type' => 'media-field',
'field_label' => 'Welcome! Watch the video to get started. ',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/837913168',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1686620663-4b9fadeca41d242ae6209fa071f486a3d1cf39b7b05eb0fca9ecd63b0aab18de-d_640',
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'show_correct' => '0',
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'active' => '1',
'created' => '2023-06-20 13:45:21',
'modified' => '2023-06-20 13:45:21'
),
(int) 42 => array(
'id' => '1704',
'course_id' => '72',
'course_lesson_id' => '349',
'field_type' => 'media-field',
'field_label' => 'Watch the video about your Resource and Reflection Workbook',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/838598555',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1687628601-28070a878823fcba9fd10ef882ad0e912ddd3f8bcfe71d3c8be7b98566fa19ef-d_640',
'attachment_pos' => '0',
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'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:20:57',
'modified' => '2023-07-13 09:20:57'
),
(int) 43 => array(
'id' => '1706',
'course_id' => '72',
'course_lesson_id' => '321',
'field_type' => 'media-field',
'field_label' => 'What is Primary Care? Watch the video to find out...',
'description' => 'Primary care services provide the first point of contact in the healthcare system, acting as the ‘front door’ of the NHS. Primary care includes general practice, community pharmacy, dental, and optometry (eye health) services. FIND OUT MORE IN THIS VIDEO!',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/838608383',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1687642235-03f22cd2d899eb6b067078aee6cd32b658900df57512ee61cb36973c70e2cb66-d_640',
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'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-03 13:40:48',
'modified' => '2023-07-03 13:40:48'
),
(int) 44 => array(
'id' => '1708',
'course_id' => '72',
'course_lesson_id' => '321',
'field_type' => 'text-image',
'field_label' => 'Activity 1',
'description' => 'Go to Activity 1 in your Resource Workbook. Complete the activity and REMEMBER TO SAVE YOUR WORK!
If you are struggling with this task, email me for support at huzi.patel@mbht.nhs.uk
',
'field_order' => '1',
'attachment_id' => '763',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'active' => '1',
'created' => '2023-07-03 13:40:48',
'modified' => '2023-07-03 13:40:48'
),
(int) 45 => array(
'id' => '1751',
'course_id' => '72',
'course_lesson_id' => '321',
'field_type' => 'text-image',
'field_label' => 'Understanding Primary Care Networks (PCN's): Reading Activity',
'description' => 'Go to Activity 2 in your Resource and Reflection Workbook and learn about What Primary Networks are. ',
'field_order' => '2',
'attachment_id' => '776',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-03 13:40:48',
'modified' => '2023-07-03 13:40:48'
),
(int) 46 => array(
'id' => '1752',
'course_id' => '72',
'course_lesson_id' => '324',
'field_type' => 'media-field',
'field_label' => 'What is Community Pharmacy? Watch the video to find out!',
'description' => 'A community pharmacy (also known as a high street pharmacy) is open to the public and serves the local community and surrounding areas. Community pharmacies will dispense prescribed medications, as well as over-the-counter medicines, creams and ointments. Many will also sell a selection of basic toiletries. Some community pharmacists offer extended specialist services, including confidential health advice, emergency birth control and flu vaccinations. ',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/841854601',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1692667423-fac15d8d83324cf89390456bc5f6572a435e8c3af09d8431222077327ab7ee0b-d_640',
'attachment_pos' => '0',
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'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-03 14:38:51',
'modified' => '2023-07-03 14:38:51'
),
(int) 47 => array(
'id' => '1753',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'multiple-choice',
'field_label' => 'What qualifications do you need to become a Dental Support Worker?',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["5 GCSE's","2 GCSE's","There are no set entry requirements ","A-levels","BTEC Level 2"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 48 => array(
'id' => '1754',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'multiple-choice',
'field_label' => 'What is the starting salary for a NHS Dental Support worker per year?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["\u00a322,383","\u00a318,362","\u00a319,878"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 49 => array(
'id' => '1755',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'multiple-choice',
'field_label' => 'Working as a dental support worker, you'll: ',
'description' => 'Select the appropriate answers, there are 3 correct ones.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Give basic advice about dental care","Remove teeth","Keep records","Carry out X-rays","Sterilise instruments and equipment"]',
'field_correct' => '0,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 50 => array(
'id' => '1756',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'media-field',
'field_label' => 'What is Dentistry? Watch the video to find out!',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/841872461',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1692693047-8fd650d4c45d40b779c6b99e195aedf98a85b38e4e9d61a435dcc2a58d29c0bf-d_640',
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'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 51 => array(
'id' => '1757',
'course_id' => '72',
'course_lesson_id' => '326',
'field_type' => 'media-field',
'field_label' => 'What is Optometry? Watch the video to learn more!',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/842415046',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1693525398-528a2b2a0a662851b165c3bdcfa01fee1d6510d332a11f648d60fc91c56b9e7b-d_640',
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'active' => '1',
'created' => '2023-07-05 16:41:48',
'modified' => '2023-07-05 16:41:48'
),
(int) 52 => array(
'id' => '1762',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'paragraph',
'field_label' => 'Go to Activity 4 in your Workbook and complete the comprehension task.',
'description' => '',
'field_order' => '2',
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'show_correct' => '0',
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'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 53 => array(
'id' => '1766',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'paragraph',
'field_label' => 'Go to activity 5 in your Workbook and complete the comprehension activity, then return to your e-learning and complete the quiz questions.',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
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'id' => '1586',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'text-links',
'field_label' => 'Take a look at the 'Dental Support Worker' role by following the link below. Once you have read all the information, answer the questions on the next page. ',
'description' => 'Click <a href="https://www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/dental-support-worker">HERE</a> to open the link',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 17 => array(
'id' => '1753',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'multiple-choice',
'field_label' => 'What qualifications do you need to become a Dental Support Worker?',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["5 GCSE's","2 GCSE's","There are no set entry requirements ","A-levels","BTEC Level 2"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 18 => array(
'id' => '1754',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'multiple-choice',
'field_label' => 'What is the starting salary for a NHS Dental Support worker per year?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["\u00a322,383","\u00a318,362","\u00a319,878"]',
'field_correct' => '0',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 19 => array(
'id' => '1755',
'course_id' => '72',
'course_lesson_id' => '325',
'field_type' => 'multiple-choice',
'field_label' => 'Working as a dental support worker, you'll: ',
'description' => 'Select the appropriate answers, there are 3 correct ones.',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Give basic advice about dental care","Remove teeth","Keep records","Carry out X-rays","Sterilise instruments and equipment"]',
'field_correct' => '0,2,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:42:34',
'modified' => '2023-07-13 09:42:34'
),
(int) 20 => array(
'id' => '1757',
'course_id' => '72',
'course_lesson_id' => '326',
'field_type' => 'media-field',
'field_label' => 'What is Optometry? Watch the video to learn more!',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/842415046',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1693525398-528a2b2a0a662851b165c3bdcfa01fee1d6510d332a11f648d60fc91c56b9e7b-d_640',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-05 16:41:48',
'modified' => '2023-07-05 16:41:48'
),
(int) 21 => array(
'id' => '1588',
'course_id' => '72',
'course_lesson_id' => '326',
'field_type' => 'text-image',
'field_label' => 'What roles are available in Optometry?',
'description' => 'At entry level, the following roles are available in Optometry:
-Optical Assistant
-Hearing Care Assistant
',
'field_order' => '1',
'attachment_id' => '722',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-05 16:41:48',
'modified' => '2023-07-05 16:41:48'
),
(int) 22 => array(
'id' => '1627',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'text-image',
'field_label' => 'Health and Care related Mandatory Training',
'description' => 'As part of the on-boarding process within any Health and Care related job, Mandatory training is expected to be undertaken.
We will now explore two of these Mandatory modules: Childrens's Safeguarding and Confidentiality/GDPR.
The aim is to increase your knowledge in these areas whilst also boosting your employability prospects when applying to jobs as you will have already studied these. ',
'field_order' => '0',
'attachment_id' => '533',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 23 => array(
'id' => '1628',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'text-image',
'field_label' => 'Why is Safeguarding Children Important?',
'description' => 'Even thinking about the abuse of children is distressing, so it is important to know what to do if you are concerned that a child or young person might be or has been abused.
It is important to seek help and support if you are worried about a child or upset and distressed by any of this content.
',
'field_order' => '1',
'attachment_id' => '644',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 24 => array(
'id' => '1762',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'paragraph',
'field_label' => 'Go to Activity 4 in your Workbook and complete the comprehension task.',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 25 => array(
'id' => '1633',
'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'multiple-choice',
'field_label' => 'Which act below DOES NOT exist?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Modern Slavery Act 2015 ","Working together to safeguard Children 2016","Children and Social Work Act 2017"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:51:02',
'modified' => '2023-07-11 10:51:02'
),
(int) 26 => array(
'id' => '1647',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'text-image',
'field_label' => 'A Guide to Confidentiality in Health and Social Care',
'description' => 'Everybody deserves to have their privacy and personal details respected. This is our right and it’s important that all environments and institutions act accordingly, including schools, businesses, and health and social care sectors.
If you work in health and social care, it’s important that you understand your duty of confidentiality. You must abide by this duty and ensure that you respect your patients’ and clients’ legal right to privacy. In some rare cases, it may be necessary to override your duty of confidentiality, particularly if people are at risk of harm. Read on to find out more.',
'field_order' => '0',
'attachment_id' => '741',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 27 => array(
'id' => '1766',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'paragraph',
'field_label' => 'Go to activity 5 in your Workbook and complete the comprehension activity, then return to your e-learning and complete the quiz questions.',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 28 => array(
'id' => '1659',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'multiple-choice',
'field_label' => 'Name two Acts talked about in the previous slides',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Food and Health Act 1990","The Care Act 2014","Dental Confidentiality Act 2012","The Data Protection Act 2018 and the GDPR"]',
'field_correct' => '1,3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 29 => array(
'id' => '1660',
'course_id' => '72',
'course_lesson_id' => '334',
'field_type' => 'multiple-choice',
'field_label' => 'When Can You Break Confidentiality in Health and Social Care? Choose two',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["When a certain time has past.","You have information that suggests a patient or client is at risk of harm.","You have information to suggest that a patient or client is posing a risk of harm to someone else.","Never."]',
'field_correct' => '1,2',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-11 10:50:25',
'modified' => '2023-07-11 10:50:25'
),
(int) 30 => array(
'id' => '1591',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-image',
'field_label' => 'The Job Application Process',
'description' => 'Ensuring you are well informed and aware of the job application process is important when applying for any job in Primary Care successfully. This applies to all jobs, careers and industries.
We will explore some key skills and tips on how to navigate the application process in the best way, to give you the highest chance of securing a job. ',
'field_order' => '0',
'attachment_id' => '723',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 08:49:24',
'modified' => '2023-07-13 08:49:24'
),
(int) 31 => array(
'id' => '1592',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-image',
'field_label' => 'How do I apply for a job in Primary Care?',
'description' => 'Once you have successfully found position you wish to apply for, you need to ensure your application provides you with the best possible chance of getting an interview.
This means carefully analysing the job description so you understand exactly how to sell yourself to a potential employer in a written application.
',
'field_order' => '1',
'attachment_id' => '661',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 08:49:24',
'modified' => '2023-07-13 08:49:24'
),
(int) 32 => array(
'id' => '1593',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-image',
'field_label' => 'How good a match are you?',
'description' => 'All employers will be judging how well your application matches the job description. The applicants who closely demonstrate they have the skills, values and experience listed on the job description will be shortlisted for interview.
You must carefully analyse the job description so you can identify and demonstrate exactly what the employer is looking for in your written application.
NOTE:
Never submit the same application form twice. Always adapt it to show how you meet the specification of the particular job role you are applying for.
',
'field_order' => '2',
'attachment_id' => '650',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 08:49:24',
'modified' => '2023-07-13 08:49:24'
),
(int) 33 => array(
'id' => '1594',
'course_id' => '72',
'course_lesson_id' => '328',
'field_type' => 'text-links',
'field_label' => 'How can you search for jobs in real life? ',
'description' => 'Job Search Top Tips:<br><br>Use the <a href="https://nhscareersnw.co.uk/vacancy-landing/">NHS Careers NW Website</a> to search for jobs in the North West.<br><br>Always use the <a href="https://www.jobs.nhs.uk/candidate">NHS Jobs official website</a> when searching for NHS jobs.<br><br>Use the advanced search criteria and be specific about what you are looking for and where you want to work, for instance in Primary Care. Always read the advertisement, job description, localised Primary Care Network values and NHS values before applying to ensure you meet the criteria.<br><br>Do your research, lots of NHS job advertisements use technical and medical terminology so if you don’t understand something research it before applying.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 08:49:24',
'modified' => '2023-07-13 08:49:24'
),
(int) 34 => array(
'id' => '1778',
'course_id' => '72',
'course_lesson_id' => '366',
'field_type' => 'media-field',
'field_label' => 'Introduction: watch the video to get started',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/844172055',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1696216399-80ebcb4547e9e2deb383fd8fc0b3d7fa093d7b55d29473e60002e18485f4530a-d_640',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:22:04',
'modified' => '2023-07-13 09:22:04'
),
(int) 35 => array(
'id' => '1779',
'course_id' => '72',
'course_lesson_id' => '366',
'field_type' => 'media-field',
'field_label' => 'Iain will now take you through where to look for jobs and how to get started, pay close attention as this information will be important when you make your own job applications!',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/711551801',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1434814694-978682ad6a2b65154f58135669e3af13eb56a8878636afaef52efb8a1b6410d7-d_640',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:22:04',
'modified' => '2023-07-13 09:22:04'
),
(int) 36 => array(
'id' => '1780',
'course_id' => '72',
'course_lesson_id' => '366',
'field_type' => 'media-field',
'field_label' => 'Iain will now take you through how to apply for jobs. Remember, each websites application process is different, however there is lots of similarity and crossover!',
'description' => '',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/711551023',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1434813469-137d55fbe5a5073ebd706405470ce2103e63ae33ba2aef3a30ba40272e013377-d_640',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:22:04',
'modified' => '2023-07-13 09:22:04'
),
(int) 37 => array(
'id' => '1781',
'course_id' => '72',
'course_lesson_id' => '367',
'field_type' => 'document-download',
'field_label' => 'Upload your Reflection and Resource workbook to your portfolio. Only upload it once you have completed ALL the activities.',
'description' => '',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:21:39',
'modified' => '2023-07-13 09:21:39'
),
(int) 38 => array(
'id' => '1782',
'course_id' => '72',
'course_lesson_id' => '367',
'field_type' => 'media-field',
'field_label' => 'Final remarks and comments: watch the video and see how we can support you in your next phase of looking for a job',
'description' => '',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => 'https://player.vimeo.com/video/844857740',
'external_thumb_src' => 'https://i.vimeocdn.com/video/1697143338-b00ce5fb34e101d919ebebb768b5ebecf0ff8446aed7870a15cca44ab29a162d-d_640',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:21:39',
'modified' => '2023-07-13 09:21:39'
),
(int) 39 => array(
'id' => '1783',
'course_id' => '72',
'course_lesson_id' => '367',
'field_type' => 'text-image',
'field_label' => 'Email me at huzi.patel@mbht.nhs.uk for support with the next step in your employment journey',
'description' => '',
'field_order' => '2',
'attachment_id' => '767',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-07-13 09:21:39',
'modified' => '2023-07-13 09:21:39'
)
),
'LessonFieldIds' => array(
(int) 0 => '1701',
(int) 1 => '1687',
(int) 2 => '1704',
(int) 3 => '1784',
(int) 4 => '1706',
(int) 5 => '1708',
(int) 6 => '1751',
(int) 7 => '1571',
(int) 8 => '1572',
(int) 9 => '1573',
(int) 10 => '1574',
(int) 11 => '1575',
(int) 12 => '1618',
(int) 13 => '1752',
(int) 14 => '1580',
(int) 15 => '1756',
(int) 16 => '1586',
(int) 17 => '1753',
(int) 18 => '1754',
(int) 19 => '1755',
(int) 20 => '1757',
(int) 21 => '1588',
(int) 22 => '1627',
(int) 23 => '1628',
(int) 24 => '1762',
(int) 25 => '1633',
(int) 26 => '1647',
(int) 27 => '1766',
(int) 28 => '1659',
(int) 29 => '1660',
(int) 30 => '1591',
(int) 31 => '1592',
(int) 32 => '1593',
(int) 33 => '1594',
(int) 34 => '1778',
(int) 35 => '1779',
(int) 36 => '1780',
(int) 37 => '1781',
(int) 38 => '1782',
(int) 39 => '1783'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '72'
$k = (int) 12
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
(int) 0 => '1722',
(int) 1 => '1650',
(int) 2 => '1229',
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'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'field_count' => (int) 90,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 467 => array(
[maximum depth reached]
),
(int) 468 => array(
[maximum depth reached]
),
(int) 469 => array(
[maximum depth reached]
),
(int) 470 => array(
[maximum depth reached]
),
(int) 471 => array(
[maximum depth reached]
),
(int) 472 => array(
[maximum depth reached]
),
(int) 473 => array(
[maximum depth reached]
),
(int) 474 => array(
[maximum depth reached]
),
(int) 475 => array(
[maximum depth reached]
),
(int) 476 => array(
[maximum depth reached]
),
(int) 477 => array(
[maximum depth reached]
),
(int) 478 => array(
[maximum depth reached]
),
(int) 479 => array(
[maximum depth reached]
),
(int) 480 => array(
[maximum depth reached]
),
(int) 481 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2878',
(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
),
(int) 2 => array(
'Course' => array(
'id' => '105',
'course_title' => 'Work Experience Welcome Pack',
'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
'banner_media_id' => '231',
'thumbnail_media_id' => '1229',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '20 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-01-19 13:28:22',
'modified' => '2024-07-11 14:49:01',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'field_count' => (int) 26,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 434 => array(
[maximum depth reached]
),
(int) 435 => array(
[maximum depth reached]
),
(int) 436 => array(
[maximum depth reached]
),
(int) 437 => array(
[maximum depth reached]
),
(int) 439 => array(
[maximum depth reached]
),
(int) 440 => array(
[maximum depth reached]
),
(int) 438 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2725',
(int) 1 => '2726',
(int) 2 => '2727',
(int) 3 => '2728',
(int) 4 => '2729',
(int) 5 => '2730',
(int) 6 => '2731',
(int) 7 => '2732',
(int) 8 => '2733',
(int) 9 => '2734',
(int) 10 => '2735',
(int) 11 => '2736',
(int) 12 => '2737',
(int) 13 => '2738',
(int) 14 => '2739',
(int) 15 => '2741',
(int) 16 => '2740',
(int) 17 => '2837',
(int) 18 => '2743',
(int) 19 => '2744',
(int) 20 => '2745',
(int) 21 => '2746',
(int) 22 => '2747',
(int) 23 => '2748',
(int) 24 => '2749',
(int) 25 => '2750'
)
),
(int) 3 => array(
'Course' => array(
'id' => '98',
'course_title' => 'Professionalism in the Workplace',
'description' => 'We always hear the term 'Professionalism' used in various settings, including at School, College, University and sometimes in our own personal lives. The term 'Professionalism' is also very relvant to the workplace and the world of employment. This e-learning programme will introduce you 'Professionalism' in a work context and go through some key areas which you should be aware of and implement in a work environment.',
'banner_media_id' => '1160',
'thumbnail_media_id' => '1160',
'logo_media_id' => '1160',
'banner_align_id' => '0',
'type_id' => '0',
'created_user_id' => '1839',
'course_length' => '',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-10 09:45:59',
'modified' => '2024-01-15 14:54:08',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
'field_count' => (int) 7,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 426 => array(
[maximum depth reached]
),
(int) 427 => array(
[maximum depth reached]
),
(int) 428 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2556',
(int) 1 => '2557',
(int) 2 => '2558',
(int) 3 => '2559',
(int) 4 => '2560',
(int) 5 => '2561',
(int) 6 => '2562'
)
),
(int) 4 => array(
'Course' => array(
'id' => '97',
'course_title' => 'Importance of Eye Contact ',
'description' => 'Why is it so important?',
'banner_media_id' => '1156',
'thumbnail_media_id' => '1152',
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'description' => 'Job Search Top Tips:<br><br>Use the <a href="https://nhscareersnw.co.uk/vacancy-landing/">NHS Careers NW Website</a> to search for jobs in the North West.<br><br>Always use the <a href="https://www.jobs.nhs.uk/candidate">NHS Jobs official website</a> when searching for NHS jobs.<br><br>Use the advanced search criteria and be specific about what you are looking for and where you want to work, for instance in Primary Care. Always read the advertisement, job description, localised Primary Care Network values and NHS values before applying to ensure you meet the criteria.<br><br>Do your research, lots of NHS job advertisements use technical and medical terminology so if you don’t understand something research it before applying.',
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'description' => 'Employers, including the NHS, ask for references within your applications. When an employer speaks to your chosen references they will be able to confirm any details you have provided and check whether you’re a good fit for their team.
When an employer asks for a reference, they are asking for the names and contact details of people who know you as an employee. Once they have the details, they will contact them directly without your involvement.
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'field_label' => 'Who can you use as a reference?',
'description' => 'Employers are looking for references who can be unbiased – this means they can be fair in their reference. Your references should be your previous employers where possible.
As you continue in your career, you will build up more professional relationships that can be used as references, like your manager or your team leader. You should aim to have at least two people who you can use as a reference, ideally from different jobs.
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'field_label' => 'What if I don't have any Work Experience?',
'description' => 'If you have no previous work experience, you can provide other contacts as references. People like Teachers, College staff, Work Coaches are a good pick, as they can talk about your work and attitude in that environment. If you have work experience or volunteering experience then you could get in touch with the person who managed you.
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Asking for a reference',
'description' => 'It’s always best to ask somebody to be a reference first, otherwise they might be confused when an employer calls them. Make sure to do this as early as possible; if they say no, you will have to find a new reference!
Firstly, email your potential reference asking if they would be comfortable if you put them down as a reference for your job application. Give them some time to think, and follow up after a week if you haven’t heard anything. If you know them well, you could ask them face to face.
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'course_id' => '72',
'course_lesson_id' => '329',
'field_type' => 'text-image',
'field_label' => 'Following up a reference request',
'description' => 'You may want to update them on the process, like telling them you have an interview confirmed so they know that the employer may be getting in touch soon.
Do not ask them to lie, or try and prepare them for any questions from your potential employer. They should be honest in their discussion, and not influenced by you.
From here, the employer will be in touch with them separately. Your reference work is done!
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'id' => '1600',
'course_id' => '72',
'course_lesson_id' => '329',
'field_type' => 'text-image',
'field_label' => 'References on your CV',
'description' => 'Keep a list of your references’ contact details separately, so you can provide them to the employer when they ask.
Some job application websites may ask for references as part of the online application process, and you can provide details there.
Remember, only provide references of people who have agreed to do so!
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'id' => '1601',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Work Experience ',
'description' => 'Employers want to see a variety of experiences on an application form which demonstrates a commitment to care more than anything else. This can be done both using online resources and a mixer of employer encounters. Which will help in showing your skills towards that role or educational pathway and regardless of age related life experience.
',
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'id' => '1602',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Encounter with Employers ',
'description' => 'You should have multiple opportunities in your search for work or from College/Education to learn from employers about work, employment and the skills that are valued in the workplace.
This can be through a range of enrichment activities including visiting speakers, mentoring and enterprise schemes.
*Remember its what you have learnt from the experience and just attending is not enough.
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(int) 20 => array(
'id' => '1603',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Evidencing your Employer Encounters- Use your portfolio to capture your employability skills. It is a personal record of accomplishments. It is your life and learning. ',
'description' => 'The documents and articles are your personal choice, but should reflect your true abilities, skills and accomplishments. It is why you should be hired for the job you want. ',
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'course_id' => '72',
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'field_type' => 'text-links',
'field_label' => 'Attend Careers and Recruitment Events',
'description' => 'Attend careers and recruitment events<br><br>Make the most of opportunities to network with employers through attending careers events. Find out about roles and employers that will suit you and take advantage of talks, presentations and workshops to develop your professional skills.<br><br>*Ask your Work Coach or College about events they are organising or going to attend. Want to explore more: <a href="https://nhscareersnw.co.uk/virtual-events/?type%5B%5D=event">Click here</a> <br>',
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(int) 22 => array(
'id' => '1605',
'course_id' => '72',
'course_lesson_id' => '330',
'field_type' => 'text-image',
'field_label' => 'Careers Events: Continued',
'description' => 'Careers events can range from fairs and employer presentations, arranged by your school, college, careers service, health and care organisation to recruitment and networking events organised by many other organisations. Careers events may be held virtually or in person.
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'id' => '1606',
'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Top Tip ',
'description' => 'Keep a record of all the events you attend. Take pictures or save any records of attendance. Remember attendance is great but reflective learning of what you learnt from attending is what it is all about.
',
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'id' => '1608',
'course_id' => '72',
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'field_type' => 'media-field',
'field_label' => 'Reflective Encounters ',
'description' => 'It is important to reflect on these encounters with employers and use that reflection in the job application process. Watch this video and learn more about the benefits of reflection. ',
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'id' => '1610',
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'field_type' => 'text-image',
'field_label' => 'Research, Research, Research!',
'description' => 'Read the job description, personal specification and any other supporting information provided by the employer before you start to complete your application.
This will help you to gather all of the appropriate information about the role you are applying for and should help you to assess whether you have the qualifications, knowledge, skills, experience and values the employer is looking for.
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(int) 26 => array(
'id' => '1611',
'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Study the Organisation',
'description' => 'Familiarise yourself with information about the employer, and their Values. You will find this very beneficial if you are invited to attend for an interview and it will help you to understand our expectations of you at an early stage of the recruitment process.
',
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(int) 27 => array(
'id' => '1612',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Give yourself time',
'description' => 'Once you are confident that you meet the essential requirements of the person specification, set some time aside to complete the form.
',
'field_order' => '2',
'attachment_id' => '727',
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(int) 28 => array(
'id' => '1613',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Ensure Quality in what you write',
'description' => 'When completing your application, remember to be concise, honest, accurate and clear, remembering that a decision whether to shortlist or not will be made by the recruiting manager during the first two to five minutes of reading your application.
',
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(int) 29 => array(
'id' => '1614',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Match your skills, experience and knowledge',
'description' => 'Use the supporting statement section of the application form to tell the recruiting manager how you meet the requirements listed on the person specification, by describing your knowledge, skills and experiences.
Don't ignore any part of your experience that could be relevant to the job you are applying for, for example, study, work experience, voluntary activities and interests.
Tell us about your achievements, abilities, leadership qualities, and interpersonal
skills.',
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Positive Vocabulary',
'description' => 'Use a positive style with action words. Action words strengthen and enliven your application.
(Examples include:
Achieved, Effective, Capable, Consistent, Competent, Developed, Organised, Participated, Successful).
',
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(int) 31 => array(
'id' => '1616',
'course_id' => '72',
'course_lesson_id' => '331',
'field_type' => 'text-image',
'field_label' => 'Contact your Referees early on',
'description' => 'Make sure you ask/tell your referees that you have listed them as a referee on the application form. Provide their work e-mail address on your application form, if possible, as this will help the employer to obtain references more quickly, if you are successful in your application.
',
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Check Spelling and Grammar',
'description' => 'Write your supporting statement in a ‘Word’ document first, rather than directly online, so that you can use the spelling and grammar check. You can then copy and paste
into the application. Remember to save the ‘Word’ document somewhere safe in case there are any issues when submitting your application.
If you have left a section blank, don't forget to go back to it later. It is too late once
you have pressed the submit button!
',
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(int) 33 => array(
'id' => '1618',
'course_id' => '72',
'course_lesson_id' => '323',
'field_type' => 'media-field',
'field_label' => 'Which roles stood out to you? ',
'description' => 'Watch the following video about a day in the life of a GP Recptionist.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => 'https://www.youtube.com/embed/LijNu2ph9Nk?autohide=1&showinfo=0&controls=1&enablejsapi=1',
'external_thumb_src' => 'https://img.youtube.com/vi/LijNu2ph9Nk/hqdefault.jpg',
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'created' => '2023-06-06 11:57:49',
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'course_id' => '72',
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'field_type' => 'text-image',
'field_label' => 'Health and Care related Mandatory Training',
'description' => 'As part of the on-boarding process within any Health and Care related job, Mandatory training is expected to be undertaken.
We will now explore two of these Mandatory modules: Childrens's Safeguarding and Confidentiality/GDPR.
The aim is to increase your knowledge in these areas whilst also boosting your employability prospects when applying to jobs as you will have already studied these. ',
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'attachment_id' => '533',
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'attachment_pos' => '1',
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'field_type' => 'text-image',
'field_label' => 'Why is Safeguarding Children Important?',
'description' => 'Even thinking about the abuse of children is distressing, so it is important to know what to do if you are concerned that a child or young person might be or has been abused.
It is important to seek help and support if you are worried about a child or upset and distressed by any of this content.
',
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(int) 36 => array(
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'course_id' => '72',
'course_lesson_id' => '332',
'field_type' => 'multiple-choice',
'field_label' => 'Which act below DOES NOT exist?',
'description' => '',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Modern Slavery Act 2015 ","Working together to safeguard Children 2016","Children and Social Work Act 2017"]',
'field_correct' => '1',
'show_correct' => '1',
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-Medical Secretaries
-Patient Navigators
-Switchboard Operators
',
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'description' => 'Watch the following video about a day in the life of a GP Recptionist.',
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'description' => 'Click <a href="https://www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/dental-support-worker">HERE</a> to open the link',
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-Hearing Care Assistant
',
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The aim is to increase your knowledge in these areas whilst also boosting your employability prospects when applying to jobs as you will have already studied these. ',
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It is important to seek help and support if you are worried about a child or upset and distressed by any of this content.
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'field_choices' => '["Food and Health Act 1990","The Care Act 2014","Dental Confidentiality Act 2012","The Data Protection Act 2018 and the GDPR"]',
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'attachment_id' => '723',
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This means carefully analysing the job description so you understand exactly how to sell yourself to a potential employer in a written application.
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'attachment_id' => '661',
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'description' => 'All employers will be judging how well your application matches the job description. The applicants who closely demonstrate they have the skills, values and experience listed on the job description will be shortlisted for interview.
You must carefully analyse the job description so you can identify and demonstrate exactly what the employer is looking for in your written application.
NOTE:
Never submit the same application form twice. Always adapt it to show how you meet the specification of the particular job role you are applying for.
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'description' => 'Job Search Top Tips:<br><br>Use the <a href="https://nhscareersnw.co.uk/vacancy-landing/">NHS Careers NW Website</a> to search for jobs in the North West.<br><br>Always use the <a href="https://www.jobs.nhs.uk/candidate">NHS Jobs official website</a> when searching for NHS jobs.<br><br>Use the advanced search criteria and be specific about what you are looking for and where you want to work, for instance in Primary Care. Always read the advertisement, job description, localised Primary Care Network values and NHS values before applying to ensure you meet the criteria.<br><br>Do your research, lots of NHS job advertisements use technical and medical terminology so if you don’t understand something research it before applying.',
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$isLoggedIn = false
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$k = (int) 12
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
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(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
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'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
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'description' => 'This is an in depth look at the NHS recruitment systems/Trac application process and provides insight, guidance and advice for NHS and Care application submissions. <br /><br />By the end of this session you should have a greater understanding of:<br /><br />
<ol>
<li>Where to find healthcare related roles you may be interested in;</li>
<li>Knowing if a role you are applying for is right for you;</li>
<li>How to complete a strong application;</li>
<li>Tips for successfully completing an application.</li>
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'field_type' => 'multiple-choice',
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'description' => 'If you've never looked into healthcare related roles you may not know where the NHS and Care advertises their vacancies.
Let's see if you can guess where you can find healthcare related adverts!',
'field_order' => '0',
'attachment_id' => '231',
'external_media_src' => '',
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'description' => '
In fact there are many more places that the NHS advertise their jobs, but there is only one place that houses all primary, secondary and Social Care vacancies in one place... https://www.jobs.nhs.uk/ ',
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'attachment_id' => '500',
'external_media_src' => '',
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'modified' => '2023-02-10 09:13:44'
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'description' => 'NHS Jobs is a third party 'host' website for all NHS vacancies, so what exactly does NHS jobs allow us to do?',
'field_order' => '2',
'attachment_id' => '493',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
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'field_label' => 'Get your reflective journal ready!!',
'description' => 'You are going to watch a video next which details how to complete an application on Trac.
We would advise that you jot down on a notepad, or on your reflective journal (template can be saved from image below), any aspects of the video that you want to retain for the future. ',
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*Please note - The contact details provided within the video are only for Lancashire & South Cumbria NHS FT vacancies. If you were applying to a role for one of the other trusts within the area you will need to contact them directly*',
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'created' => '2023-02-10 08:51:37',
'modified' => '2023-02-10 08:51:37'
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'field_type' => 'media-field',
'field_label' => 'Hopefully you have plenty of notes written down from that video but we're going to do a little quiz now to see if you absorbed the information! ',
'description' => '',
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'external_media_src' => '',
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'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Total Jobs","NHS Jobs","Indeed"]',
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'show_correct' => '1',
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'created' => '2023-02-10 09:08:12',
'modified' => '2023-02-10 09:08:12'
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'course_id' => '53',
'course_lesson_id' => '209',
'field_type' => 'multiple-choice',
'field_label' => 'That's correct!',
'description' => ' NHS jobs is the best place to look for all healthcare related jobs in one place.
NHS jobs allows me to...',
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'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
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'course_id' => '53',
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'description' => 'I've applied to another vacancy that has the same job title, I should just apply without reading all of the documentation and researching the trust?',
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'external_media_src' => '',
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Your supporting information should be in direct response to the essential criteria, and if it isn't there is a risk you will not get shortlisted.
I have an application already created for a band 3 clinical role, this will be fine to use for a band 3 non-clinical role won't it?',
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Which part of the application is the most important for creating a strong submission when being shortlisted?',
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'attachment_id' => '498',
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This ensures a fair and equal process for all applicants... The only sections they will view are the supporting information, employment history, qualifications and training. This is all the information they need to determine if you are suitable for an interview.
I've skimmed the advert of a role I am interested in but not sure I fulfil all of the essential criteria, should I still apply?',
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'description' => 'Another trick question here as there is no right or wrong answer for this until you have done some more research into the role.
Read everything in the advert and attached documentation first, and ensure you do fulfil all of the essential criteria in the person specification before applying. If you figure out at that time that you do not fulfil all of the criteria then that role may not be right for you.
Who is responsible for gathering information on the role and trust to help applicants structure their submission?',
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'attachment_id' => '499',
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'external_thumb_src' => '',
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'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
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'description' => 'The recruiting manager is responsible for providing the information within the advert e.g. role and duties etc, but as the applicant it is your responsibility to use your initiative in researching the trust and asking for more information if needed.
Recruiting managers contact details will always be on the advert if you wish to call them and clarify anything before making an application. Also, using the internet to research information and the trust, to add into your application, will only strengthen your submission.
What tips were provided that you should keep in mind when completing an application form?',
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'description' => 'There are many more hints and tips that we could provide for you, but it is now down to you to take what you have learned and do some more research in your own time if you wish to. ',
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Which part of the application is the most important for creating a strong submission when being shortlisted?',
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CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
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(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 467 => array(
[maximum depth reached]
),
(int) 468 => array(
[maximum depth reached]
),
(int) 469 => array(
[maximum depth reached]
),
(int) 470 => array(
[maximum depth reached]
),
(int) 471 => array(
[maximum depth reached]
),
(int) 472 => array(
[maximum depth reached]
),
(int) 473 => array(
[maximum depth reached]
),
(int) 474 => array(
[maximum depth reached]
),
(int) 475 => array(
[maximum depth reached]
),
(int) 476 => array(
[maximum depth reached]
),
(int) 477 => array(
[maximum depth reached]
),
(int) 478 => array(
[maximum depth reached]
),
(int) 479 => array(
[maximum depth reached]
),
(int) 480 => array(
[maximum depth reached]
),
(int) 481 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2878',
(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
),
(int) 2 => array(
'Course' => array(
'id' => '105',
'course_title' => 'Work Experience Welcome Pack',
'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
'banner_media_id' => '231',
'thumbnail_media_id' => '1229',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '20 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-01-19 13:28:22',
'modified' => '2024-07-11 14:49:01',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'field_count' => (int) 26,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 434 => array(
[maximum depth reached]
),
(int) 435 => array(
[maximum depth reached]
),
(int) 436 => array(
[maximum depth reached]
),
(int) 437 => array(
[maximum depth reached]
),
(int) 439 => array(
[maximum depth reached]
),
(int) 440 => array(
[maximum depth reached]
),
(int) 438 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2725',
(int) 1 => '2726',
(int) 2 => '2727',
(int) 3 => '2728',
(int) 4 => '2729',
(int) 5 => '2730',
(int) 6 => '2731',
(int) 7 => '2732',
(int) 8 => '2733',
(int) 9 => '2734',
(int) 10 => '2735',
(int) 11 => '2736',
(int) 12 => '2737',
(int) 13 => '2738',
(int) 14 => '2739',
(int) 15 => '2741',
(int) 16 => '2740',
(int) 17 => '2837',
(int) 18 => '2743',
(int) 19 => '2744',
(int) 20 => '2745',
(int) 21 => '2746',
(int) 22 => '2747',
(int) 23 => '2748',
(int) 24 => '2749',
(int) 25 => '2750'
)
),
(int) 3 => array(
'Course' => array(
'id' => '98',
'course_title' => 'Professionalism in the Workplace',
'description' => 'We always hear the term 'Professionalism' used in various settings, including at School, College, University and sometimes in our own personal lives. The term 'Professionalism' is also very relvant to the workplace and the world of employment. This e-learning programme will introduce you 'Professionalism' in a work context and go through some key areas which you should be aware of and implement in a work environment.',
'banner_media_id' => '1160',
'thumbnail_media_id' => '1160',
'logo_media_id' => '1160',
'banner_align_id' => '0',
'type_id' => '0',
'created_user_id' => '1839',
'course_length' => '',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-10 09:45:59',
'modified' => '2024-01-15 14:54:08',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-fauxels-3183150_x600.jpg',
'field_count' => (int) 7,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 426 => array(
[maximum depth reached]
),
(int) 427 => array(
[maximum depth reached]
),
(int) 428 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2556',
(int) 1 => '2557',
(int) 2 => '2558',
(int) 3 => '2559',
(int) 4 => '2560',
(int) 5 => '2561',
(int) 6 => '2562'
)
),
(int) 4 => array(
'Course' => array(
'id' => '97',
'course_title' => 'Importance of Eye Contact ',
'description' => 'Why is it so important?',
'banner_media_id' => '1156',
'thumbnail_media_id' => '1152',
'logo_media_id' => null,
'banner_align_id' => '2',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '15 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2023-11-08 13:22:44',
'modified' => '2024-01-15 13:15:20',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
'field_count' => (int) 10,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
(int) 422 => array(
[maximum depth reached]
),
(int) 423 => array(
[maximum depth reached]
),
(int) 424 => array(
[maximum depth reached]
),
(int) 425 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2545',
(int) 1 => '2546',
(int) 2 => '2547',
(int) 3 => '2548',
(int) 4 => '2549',
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'field_type' => 'multiple-choice',
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'description' => 'This is a completely different role even though it is the same banding, the essential criteria for the non-clinical role will vary wildly compared to the clinical role. You should do a new application for the non-clinical role.
Which part of the application is the most important for creating a strong submission when being shortlisted?',
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This ensures a fair and equal process for all applicants... The only sections they will view are the supporting information, employment history, qualifications and training. This is all the information they need to determine if you are suitable for an interview.
I've skimmed the advert of a role I am interested in but not sure I fulfil all of the essential criteria, should I still apply?',
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'attachment_id' => null,
'external_media_src' => '',
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'attachment_pos' => null,
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'description' => 'Another trick question here as there is no right or wrong answer for this until you have done some more research into the role.
Read everything in the advert and attached documentation first, and ensure you do fulfil all of the essential criteria in the person specification before applying. If you figure out at that time that you do not fulfil all of the criteria then that role may not be right for you.
Who is responsible for gathering information on the role and trust to help applicants structure their submission?',
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'attachment_id' => '499',
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'external_thumb_src' => '',
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'field_choices' => '["The recruiting manager","The applicant","NHS Jobs"]',
'field_correct' => '0,1',
'show_correct' => '1',
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'description' => 'The recruiting manager is responsible for providing the information within the advert e.g. role and duties etc, but as the applicant it is your responsibility to use your initiative in researching the trust and asking for more information if needed.
Recruiting managers contact details will always be on the advert if you wish to call them and clarify anything before making an application. Also, using the internet to research information and the trust, to add into your application, will only strengthen your submission.
What tips were provided that you should keep in mind when completing an application form?',
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'external_thumb_src' => '',
'attachment_pos' => null,
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'field_html_content' => null,
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'modified' => '2023-02-10 09:08:12'
),
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'field_type' => 'media-field',
'field_label' => 'Correct!',
'description' => 'There are many more hints and tips that we could provide for you, but it is now down to you to take what you have learned and do some more research in your own time if you wish to. ',
'field_order' => '8',
'attachment_id' => '495',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'field_html_content' => null,
'active' => '1',
'created' => '2023-02-10 09:08:12',
'modified' => '2023-02-10 09:08:12'
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(int) 15 => array(
'id' => '1048',
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'course_lesson_id' => '210',
'field_type' => 'text-links',
'field_label' => 'We hope this program has been beneficial to you and helped you to understand clearly what the NHS and Care looks for when submitting an application form.',
'description' => 'If you would like more information on the below head to the links provided:<br>1. <a href="https://www.healthcareers.nhs.uk/career-planning/career-planning/identifying-transferable-skills/identifying-transferable-skills">Information on transferable skills;</a><br>2. <a href="https://www.healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-rates/agenda-change-pay-rates">NHS Agenda for Change payscales;</a><a href="https://www.healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-rates/agenda-change-pay-rates"></a><br>3. <a href="https://www.healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-rates/agenda-change-pay-rates">What do the bands mean in the NHS;</a><br>4. <a href="https://www.hee.nhs.uk/about/work-us/hee-applicant-guide/making-successful-application">Support on how to create a strong application form</a> <br><br>Good luck with your application writing and any future submissions for your NHS career! ',
'field_order' => '0',
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'created' => '2023-02-10 09:12:01',
'modified' => '2023-02-10 09:12:01'
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(int) 0 => array(
[maximum depth reached]
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(int) 1 => array(
[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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(int) 1 => array(
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'course_id' => '53',
'course_lesson_id' => '207',
'field_type' => 'multiple-choice',
'field_label' => 'NHS recruitment systems',
'description' => 'If you've never looked into healthcare related roles you may not know where the NHS and Care advertises their vacancies.
Let's see if you can guess where you can find healthcare related adverts!',
'field_order' => '0',
'attachment_id' => '231',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Facebook","Indeed","LinkedIn","Twitter","NHS Jobs","Trac","Trust Websites","Total Jobs","Apprenticeship Government Website","Reed"]',
'field_correct' => '0,1,2,3,4,5,6,7,8,9',
'show_correct' => '1',
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'field_html_content' => null,
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'course_id' => '53',
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'field_type' => 'media-field',
'field_label' => 'That's correct!',
'description' => '
In fact there are many more places that the NHS advertise their jobs, but there is only one place that houses all primary, secondary and Social Care vacancies in one place... https://www.jobs.nhs.uk/ ',
'field_order' => '1',
'attachment_id' => '500',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
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'course_id' => '53',
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'field_type' => 'image-bullets',
'field_label' => 'NHS Jobs',
'description' => 'NHS Jobs is a third party 'host' website for all NHS vacancies, so what exactly does NHS jobs allow us to do?',
'field_order' => '2',
'attachment_id' => '493',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => '["Browse jobs easily by using filters and search criteria for the role you are specifically interested in;","Search by location and miles surrounding the area so you see all jobs within a specific footprint;","See all vacancies for all healthcare providers within your desired locality;","Provides all information relevant to the advert, in as much detail as you would get on the trust website;","Browse all attached documents that you will need to read fully to understand the role fully"]',
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'course_id' => '53',
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'field_type' => 'media-field',
'field_label' => 'Get your reflective journal ready!!',
'description' => 'You are going to watch a video next which details how to complete an application on Trac.
We would advise that you jot down on a notepad, or on your reflective journal (template can be saved from image below), any aspects of the video that you want to retain for the future. ',
'field_order' => '0',
'attachment_id' => '496',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '1',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-02-10 08:51:37',
'modified' => '2023-02-10 08:51:37'
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'course_id' => '53',
'course_lesson_id' => '208',
'field_type' => 'media-field',
'field_label' => 'The following video is designed to help people with applications if they are new to our systems. ',
'description' => 'It will help you to understand what shortlisters will see, and what sections they are will use to determine if you are suitable for the role and will be offered an interview.
*Please note - The contact details provided within the video are only for Lancashire & South Cumbria NHS FT vacancies. If you were applying to a role for one of the other trusts within the area you will need to contact them directly*',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => 'https://www.youtube.com/embed/FAMbjhfjzOc?autohide=1&showinfo=0&controls=1&enablejsapi=1',
'external_thumb_src' => 'https://img.youtube.com/vi/FAMbjhfjzOc/hqdefault.jpg',
'attachment_pos' => '1',
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'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
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(int) 5 => array(
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'course_lesson_id' => '208',
'field_type' => 'media-field',
'field_label' => 'Hopefully you have plenty of notes written down from that video but we're going to do a little quiz now to see if you absorbed the information! ',
'description' => '',
'field_order' => '2',
'attachment_id' => '495',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => '0',
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2023-02-10 08:51:37',
'modified' => '2023-02-10 08:51:37'
),
(int) 6 => array(
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'course_id' => '53',
'course_lesson_id' => '209',
'field_type' => 'multiple-choice',
'field_label' => 'Quiz',
'description' => 'I can find all primary, secondary and Social Care vacancies on...',
'field_order' => '0',
'attachment_id' => '497',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Total Jobs","NHS Jobs","Indeed"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-02-10 09:08:12',
'modified' => '2023-02-10 09:08:12'
),
(int) 7 => array(
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'course_id' => '53',
'course_lesson_id' => '209',
'field_type' => 'multiple-choice',
'field_label' => 'That's correct!',
'description' => ' NHS jobs is the best place to look for all healthcare related jobs in one place.
NHS jobs allows me to...',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Browse jobs easily by using filters and search criteria for the role you are specifically interested in;","Search by location and miles surrounding the area so you see all jobs within a specific footprint;","See all vacancies for all healthcare providers within your desired locality;","Browse all attached documents that you will need to read fully to understand the role fully","All of the above"]',
'field_correct' => '4',
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'course_id' => '53',
'course_lesson_id' => '209',
'field_type' => 'multiple-choice',
'field_label' => 'That's correct! ',
'description' => 'I've applied to another vacancy that has the same job title, I should just apply without reading all of the documentation and researching the trust?',
'field_order' => '2',
'attachment_id' => '450',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Yes, that's fine","No, that wouldn't be a good idea","Not sure actually"]',
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'field_type' => 'multiple-choice',
'field_label' => 'That's correct!',
'description' => 'You can't be sure that the same role within a different trust will have the same essential criteria, therefore you don't know if your supporting informtion will be structured correctly.
Your supporting information should be in direct response to the essential criteria, and if it isn't there is a risk you will not get shortlisted.
I have an application already created for a band 3 clinical role, this will be fine to use for a band 3 non-clinical role won't it?',
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'external_thumb_src' => '',
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'description' => 'This is a completely different role even though it is the same banding, the essential criteria for the non-clinical role will vary wildly compared to the clinical role. You should do a new application for the non-clinical role.
Which part of the application is the most important for creating a strong submission when being shortlisted?',
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This ensures a fair and equal process for all applicants... The only sections they will view are the supporting information, employment history, qualifications and training. This is all the information they need to determine if you are suitable for an interview.
I've skimmed the advert of a role I am interested in but not sure I fulfil all of the essential criteria, should I still apply?',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Yes, that should be fine","Not sure actually","No, that wouldn't be a good idea"]',
'field_correct' => '1',
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'field_html_content' => null,
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'course_id' => '53',
'course_lesson_id' => '209',
'field_type' => 'multiple-choice',
'field_label' => 'Quiz',
'description' => 'Another trick question here as there is no right or wrong answer for this until you have done some more research into the role.
Read everything in the advert and attached documentation first, and ensure you do fulfil all of the essential criteria in the person specification before applying. If you figure out at that time that you do not fulfil all of the criteria then that role may not be right for you.
Who is responsible for gathering information on the role and trust to help applicants structure their submission?',
'field_order' => '6',
'attachment_id' => '499',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["The recruiting manager","The applicant","NHS Jobs"]',
'field_correct' => '0,1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2023-02-10 09:08:12',
'modified' => '2023-02-10 09:08:12'
),
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'course_id' => '53',
'course_lesson_id' => '209',
'field_type' => 'multiple-choice',
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'description' => 'The recruiting manager is responsible for providing the information within the advert e.g. role and duties etc, but as the applicant it is your responsibility to use your initiative in researching the trust and asking for more information if needed.
Recruiting managers contact details will always be on the advert if you wish to call them and clarify anything before making an application. Also, using the internet to research information and the trust, to add into your application, will only strengthen your submission.
What tips were provided that you should keep in mind when completing an application form?',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
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'field_html_content' => null,
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'created' => '2023-02-10 09:08:12',
'modified' => '2023-02-10 09:08:12'
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'description' => 'There are many more hints and tips that we could provide for you, but it is now down to you to take what you have learned and do some more research in your own time if you wish to. ',
'field_order' => '8',
'attachment_id' => '495',
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'modified' => '2023-02-10 09:08:12'
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'field_type' => 'text-links',
'field_label' => 'We hope this program has been beneficial to you and helped you to understand clearly what the NHS and Care looks for when submitting an application form.',
'description' => 'If you would like more information on the below head to the links provided:<br>1. <a href="https://www.healthcareers.nhs.uk/career-planning/career-planning/identifying-transferable-skills/identifying-transferable-skills">Information on transferable skills;</a><br>2. <a href="https://www.healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-rates/agenda-change-pay-rates">NHS Agenda for Change payscales;</a><a href="https://www.healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-rates/agenda-change-pay-rates"></a><br>3. <a href="https://www.healthcareers.nhs.uk/working-health/working-nhs/nhs-pay-and-benefits/agenda-change-pay-rates/agenda-change-pay-rates">What do the bands mean in the NHS;</a><br>4. <a href="https://www.hee.nhs.uk/about/work-us/hee-applicant-guide/making-successful-application">Support on how to create a strong application form</a> <br><br>Good luck with your application writing and any future submissions for your NHS career! ',
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'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
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'modified' => '2023-02-10 09:12:01'
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(int) 1 => '1034',
(int) 2 => '1035',
(int) 3 => '1036',
(int) 4 => '1037',
(int) 5 => '1038',
(int) 6 => '1039',
(int) 7 => '1040',
(int) 8 => '1041',
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(int) 10 => '1043',
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$isLoggedIn = false
$courseId = '53'
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CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
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[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '3561',
(int) 1 => '3562',
(int) 2 => '3563',
(int) 3 => '3564',
(int) 4 => '3565',
(int) 5 => '3566',
(int) 6 => '3567',
(int) 7 => '3568',
(int) 8 => '3569',
(int) 9 => '3570',
(int) 10 => '3571',
(int) 11 => '3572',
(int) 12 => '3573',
(int) 13 => '3574',
(int) 14 => '3575',
(int) 15 => '3576',
(int) 16 => '3577',
(int) 17 => '3578',
(int) 18 => '3580',
(int) 19 => '3581',
(int) 20 => '3582',
(int) 21 => '3583',
(int) 22 => '3585',
(int) 23 => '3586',
(int) 24 => '3584',
(int) 25 => '3587',
(int) 26 => '3588',
(int) 27 => '3589',
(int) 28 => '3590',
(int) 29 => '3591',
(int) 30 => '3592',
(int) 31 => '3593',
(int) 32 => '3594',
(int) 33 => '3595',
(int) 34 => '3596',
(int) 35 => '3597',
(int) 36 => '3598',
(int) 37 => '3599',
(int) 38 => '3600',
(int) 39 => '3601',
(int) 40 => '3602',
(int) 41 => '3603',
(int) 42 => '3604',
(int) 43 => '3605',
(int) 44 => '3606',
(int) 45 => '3607',
(int) 46 => '3608',
(int) 47 => '3609',
(int) 48 => '3610',
(int) 49 => '3611',
(int) 50 => '3612',
(int) 51 => '3613',
(int) 52 => '3614',
(int) 53 => '3615',
(int) 54 => '3619',
(int) 55 => '3618',
(int) 56 => '3617',
(int) 57 => '3616',
(int) 58 => '3622',
(int) 59 => '3621',
(int) 60 => '3620',
(int) 61 => '3623',
(int) 62 => '3624',
(int) 63 => '3625',
(int) 64 => '3626',
(int) 65 => '3627',
(int) 66 => '3628',
(int) 67 => '3629',
(int) 68 => '3630',
(int) 69 => '3631',
(int) 70 => '3632',
(int) 71 => '3633',
(int) 72 => '3634',
(int) 73 => '3635',
(int) 74 => '3636',
(int) 75 => '3637',
(int) 76 => '3638',
(int) 77 => '3639'
)
),
(int) 1 => array(
'Course' => array(
'id' => '110',
'course_title' => 'Conflict Resolution (Core Skill) Training',
'description' => 'This e-learning session meets the statutory and mandatory training requirements and learning outcomes for Conflict Resolution Level 1 in the UK Core Skills Training Framework (UK CSTF).',
'banner_media_id' => '1651',
'thumbnail_media_id' => '1650',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '8779',
'course_length' => '40 Minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-07-31 10:15:23',
'modified' => '2024-08-07 14:23:51',
'term_ids' => array(
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),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/08/4_2.jpg',
'field_count' => (int) 90,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
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(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
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(int) 9 => array(
[maximum depth reached]
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(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
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(int) 47 => array(
[maximum depth reached]
),
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[maximum depth reached]
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(int) 49 => array(
[maximum depth reached]
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(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
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(int) 52 => array(
[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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(int) 56 => array(
[maximum depth reached]
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(int) 57 => array(
[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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[maximum depth reached]
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(int) 61 => array(
[maximum depth reached]
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[maximum depth reached]
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(int) 63 => array(
[maximum depth reached]
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(int) 64 => array(
[maximum depth reached]
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[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
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(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
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(int) 74 => array(
[maximum depth reached]
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(int) 75 => array(
[maximum depth reached]
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(int) 76 => array(
[maximum depth reached]
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(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
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(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
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[maximum depth reached]
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[maximum depth reached]
),
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[maximum depth reached]
),
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[maximum depth reached]
),
(int) 471 => array(
[maximum depth reached]
),
(int) 472 => array(
[maximum depth reached]
),
(int) 473 => array(
[maximum depth reached]
),
(int) 474 => array(
[maximum depth reached]
),
(int) 475 => array(
[maximum depth reached]
),
(int) 476 => array(
[maximum depth reached]
),
(int) 477 => array(
[maximum depth reached]
),
(int) 478 => array(
[maximum depth reached]
),
(int) 479 => array(
[maximum depth reached]
),
(int) 480 => array(
[maximum depth reached]
),
(int) 481 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
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(int) 9 => array(
[maximum depth reached]
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(int) 10 => array(
[maximum depth reached]
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(int) 11 => array(
[maximum depth reached]
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(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
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(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
),
(int) 26 => array(
[maximum depth reached]
),
(int) 27 => array(
[maximum depth reached]
),
(int) 28 => array(
[maximum depth reached]
),
(int) 29 => array(
[maximum depth reached]
),
(int) 30 => array(
[maximum depth reached]
),
(int) 31 => array(
[maximum depth reached]
),
(int) 32 => array(
[maximum depth reached]
),
(int) 33 => array(
[maximum depth reached]
),
(int) 34 => array(
[maximum depth reached]
),
(int) 35 => array(
[maximum depth reached]
),
(int) 36 => array(
[maximum depth reached]
),
(int) 37 => array(
[maximum depth reached]
),
(int) 38 => array(
[maximum depth reached]
),
(int) 39 => array(
[maximum depth reached]
),
(int) 40 => array(
[maximum depth reached]
),
(int) 41 => array(
[maximum depth reached]
),
(int) 42 => array(
[maximum depth reached]
),
(int) 43 => array(
[maximum depth reached]
),
(int) 44 => array(
[maximum depth reached]
),
(int) 45 => array(
[maximum depth reached]
),
(int) 46 => array(
[maximum depth reached]
),
(int) 47 => array(
[maximum depth reached]
),
(int) 48 => array(
[maximum depth reached]
),
(int) 49 => array(
[maximum depth reached]
),
(int) 50 => array(
[maximum depth reached]
),
(int) 51 => array(
[maximum depth reached]
),
(int) 52 => array(
[maximum depth reached]
),
(int) 53 => array(
[maximum depth reached]
),
(int) 54 => array(
[maximum depth reached]
),
(int) 55 => array(
[maximum depth reached]
),
(int) 56 => array(
[maximum depth reached]
),
(int) 57 => array(
[maximum depth reached]
),
(int) 58 => array(
[maximum depth reached]
),
(int) 59 => array(
[maximum depth reached]
),
(int) 60 => array(
[maximum depth reached]
),
(int) 61 => array(
[maximum depth reached]
),
(int) 62 => array(
[maximum depth reached]
),
(int) 63 => array(
[maximum depth reached]
),
(int) 64 => array(
[maximum depth reached]
),
(int) 65 => array(
[maximum depth reached]
),
(int) 66 => array(
[maximum depth reached]
),
(int) 67 => array(
[maximum depth reached]
),
(int) 68 => array(
[maximum depth reached]
),
(int) 69 => array(
[maximum depth reached]
),
(int) 70 => array(
[maximum depth reached]
),
(int) 71 => array(
[maximum depth reached]
),
(int) 72 => array(
[maximum depth reached]
),
(int) 73 => array(
[maximum depth reached]
),
(int) 74 => array(
[maximum depth reached]
),
(int) 75 => array(
[maximum depth reached]
),
(int) 76 => array(
[maximum depth reached]
),
(int) 77 => array(
[maximum depth reached]
),
(int) 78 => array(
[maximum depth reached]
),
(int) 79 => array(
[maximum depth reached]
),
(int) 80 => array(
[maximum depth reached]
),
(int) 81 => array(
[maximum depth reached]
),
(int) 82 => array(
[maximum depth reached]
),
(int) 83 => array(
[maximum depth reached]
),
(int) 84 => array(
[maximum depth reached]
),
(int) 85 => array(
[maximum depth reached]
),
(int) 86 => array(
[maximum depth reached]
),
(int) 87 => array(
[maximum depth reached]
),
(int) 88 => array(
[maximum depth reached]
),
(int) 89 => array(
[maximum depth reached]
)
),
'LessonFieldIds' => array(
(int) 0 => '2878',
(int) 1 => '2879',
(int) 2 => '2880',
(int) 3 => '2881',
(int) 4 => '2882',
(int) 5 => '2883',
(int) 6 => '2884',
(int) 7 => '2885',
(int) 8 => '2886',
(int) 9 => '2887',
(int) 10 => '2888',
(int) 11 => '2889',
(int) 12 => '2893',
(int) 13 => '2891',
(int) 14 => '2892',
(int) 15 => '2894',
(int) 16 => '2895',
(int) 17 => '2896',
(int) 18 => '2897',
(int) 19 => '2898',
(int) 20 => '2899',
(int) 21 => '2900',
(int) 22 => '2901',
(int) 23 => '2902',
(int) 24 => '2903',
(int) 25 => '2904',
(int) 26 => '2905',
(int) 27 => '2906',
(int) 28 => '2907',
(int) 29 => '2908',
(int) 30 => '2909',
(int) 31 => '2910',
(int) 32 => '2911',
(int) 33 => '2912',
(int) 34 => '2913',
(int) 35 => '2914',
(int) 36 => '2915',
(int) 37 => '2918',
(int) 38 => '2922',
(int) 39 => '2920',
(int) 40 => '2921',
(int) 41 => '2916',
(int) 42 => '2917',
(int) 43 => '2923',
(int) 44 => '2925',
(int) 45 => '2924',
(int) 46 => '2926',
(int) 47 => '2927',
(int) 48 => '2928',
(int) 49 => '2929',
(int) 50 => '2930',
(int) 51 => '2931',
(int) 52 => '2932',
(int) 53 => '2933',
(int) 54 => '2934',
(int) 55 => '2935',
(int) 56 => '2936',
(int) 57 => '2937',
(int) 58 => '2938',
(int) 59 => '2940',
(int) 60 => '2939',
(int) 61 => '2941',
(int) 62 => '2942',
(int) 63 => '2943',
(int) 64 => '2944',
(int) 65 => '2945',
(int) 66 => '2946',
(int) 67 => '2947',
(int) 68 => '2948',
(int) 69 => '2949',
(int) 70 => '2950',
(int) 71 => '2951',
(int) 72 => '2952',
(int) 73 => '2953',
(int) 74 => '2954',
(int) 75 => '2955',
(int) 76 => '2956',
(int) 77 => '2957',
(int) 78 => '2958',
(int) 79 => '2959',
(int) 80 => '2960',
(int) 81 => '2961',
(int) 82 => '2962',
(int) 83 => '2963',
(int) 84 => '2964',
(int) 85 => '2965',
(int) 86 => '2966',
(int) 87 => '2967',
(int) 88 => '2968',
(int) 89 => '2969'
)
),
(int) 2 => array(
'Course' => array(
'id' => '105',
'course_title' => 'Work Experience Welcome Pack',
'description' => '<span style="font-size: 18px;"><strong>*Only for students to complete that have been offered a face to face work experience placement within Lancashire & South Cumbria*<br /><br />Please note, completing this E-Learning package and retrieving the certificate cannot be used as evidence of completing a work experience placement with us.</strong></span>',
'banner_media_id' => '231',
'thumbnail_media_id' => '1229',
'logo_media_id' => null,
'banner_align_id' => '5',
'type_id' => '0',
'created_user_id' => '18',
'course_length' => '20 minutes',
'expiry_date' => null,
'expired' => '0',
'active' => '1',
'created' => '2024-01-19 13:28:22',
'modified' => '2024-07-11 14:49:01',
'term_ids' => array(
[maximum depth reached]
),
'thumbnail_src' => 'https://vault.ecloud.co.uk/elearning/2024/04/IMG_1209-scaled_x600.jpg',
'field_count' => (int) 26,
'answer_count' => (int) 0,
'percent_complete' => (int) 0
),
'CourseLesson' => array(
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[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
)
),
'CourseLessonField' => array(
(int) 0 => array(
[maximum depth reached]
),
(int) 1 => array(
[maximum depth reached]
),
(int) 2 => array(
[maximum depth reached]
),
(int) 3 => array(
[maximum depth reached]
),
(int) 4 => array(
[maximum depth reached]
),
(int) 5 => array(
[maximum depth reached]
),
(int) 6 => array(
[maximum depth reached]
),
(int) 7 => array(
[maximum depth reached]
),
(int) 8 => array(
[maximum depth reached]
),
(int) 9 => array(
[maximum depth reached]
),
(int) 10 => array(
[maximum depth reached]
),
(int) 11 => array(
[maximum depth reached]
),
(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
),
(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
),
(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
),
'LessonFieldList' => array(
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[maximum depth reached]
),
(int) 435 => array(
[maximum depth reached]
),
(int) 436 => array(
[maximum depth reached]
),
(int) 437 => array(
[maximum depth reached]
),
(int) 439 => array(
[maximum depth reached]
),
(int) 440 => array(
[maximum depth reached]
),
(int) 438 => array(
[maximum depth reached]
)
),
'LessonFieldAll' => array(
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[maximum depth reached]
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(int) 1 => array(
[maximum depth reached]
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(int) 2 => array(
[maximum depth reached]
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(int) 3 => array(
[maximum depth reached]
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(int) 4 => array(
[maximum depth reached]
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(int) 5 => array(
[maximum depth reached]
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(int) 6 => array(
[maximum depth reached]
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(int) 7 => array(
[maximum depth reached]
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(int) 8 => array(
[maximum depth reached]
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(int) 9 => array(
[maximum depth reached]
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(int) 10 => array(
[maximum depth reached]
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(int) 11 => array(
[maximum depth reached]
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(int) 12 => array(
[maximum depth reached]
),
(int) 13 => array(
[maximum depth reached]
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(int) 14 => array(
[maximum depth reached]
),
(int) 15 => array(
[maximum depth reached]
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(int) 16 => array(
[maximum depth reached]
),
(int) 17 => array(
[maximum depth reached]
),
(int) 18 => array(
[maximum depth reached]
),
(int) 19 => array(
[maximum depth reached]
),
(int) 20 => array(
[maximum depth reached]
),
(int) 21 => array(
[maximum depth reached]
),
(int) 22 => array(
[maximum depth reached]
),
(int) 23 => array(
[maximum depth reached]
),
(int) 24 => array(
[maximum depth reached]
),
(int) 25 => array(
[maximum depth reached]
)
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'description' => 'This session has been designed to give you an awareness of the subject Equality, Diversity and Human Rights. It is important to remember that, as a staff member, it is not your role to deal directly with equality and fiversity issues. It is, however , your duty to know when and how to report any potential concerns.
Throughout employment , you will come across some key terminology and phrases. We have listed this terminology at the beginning of this course, if necessary,you can remind yourself what they mean.
Person - centred care
Person-centred care is putting the person at the heart of everything you do as a staff member.
The services supporting someone are focussed on that person’s needs and preferences.
Care
Care is the process of protecting someone and providing what that person needs and it’s something we all do. It is not just about providing medical or clinical care.
Care is a vital part of many volunteers' roles and volunteers must understand that everything they do with a service user, they must have consent to do.
Clinical setting
Clinical setting means a hospital, department, outpatient facility or clinic whose primary purpose is medicine, rehabilitation or wellness.
Community setting
Community setting means care delivered outside of a hospital and within local communities. This would include inpatient and outpatient activity carried out within community hospitals or in people’s homes or health centres.
Equality, Diversity & Human Rights
Promoting equality and diversity should be at the heart of all organisations. As a volunteer, you can help ensure that we exercise fairness in all that we do to make sure that no individual, community or group is left behind.
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Human Rights
Human rights refer to the basic rights and freedom that belong to every person in the world.
Inequality
Inequalities refer to the differences between people or groups due to social, geographical, biological or other factors. These differences have a huge impact, because they result in people who are worse off experiencing poorer health and shorter lives.
Person- centerd support
Support the individual using person-centred values by promoting:
Individuality
Independence
Privacy
Partnership
Choice
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Person-centred care is a way of thinking and doing things that sees the people using health and social care services as equal partners in planning, developing and monitoring care to make sure it meets their needs.
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'description' => 'The Equality Act
Staff have a duty to uphold the principles of The Equality Act 2010.
The Equality Act legally protects people from discrimination in the workplace and in wider society.
The following characteristics are protected within the Act.
Equality Act 2010
Age
Means a person belonging to a particular age group.
Disability
A person is deemed to have a disability if they have a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on the person’s ability to carry out normal day-to-day activities.
Someone who may have had an impairment or condition such as cancer is also covered by this legal definition of disability.
Gender Reassignment
Where a person has proposed, started or completed a process to change his or her sex.
Marriage and Civil Partnership
People who are married or in a civil partnership have this protected characteristic.
Pregnancy and Maternity
Maternity refers to the period after the birth, and is linked to maternity leave in employment.
In the non-work context, protection against maternity discrimination is for 26 weeks after giving birth, and includes treating a woman unfavourably because she is breastfeeding.
Race
People who have or share characteristics of colour, nationality or ethnic or national origin can be described as belonging to a particular racial group.
Religion or Belief
People who have a religion or religious or philosophical belief, or a lack of religion or belief, share this protected characteristic. or Belief
Sex
Under the Equality Act a person is seen as a man or woman, although it should be noted that some individuals see themselves as non-binary rather than exclusively male or female.
Sexual Orientation
A person’s sexual orientation may be towards:
• People of the same sex as him or her (in other words the person is a gay man or a lThe Equality Act protects everyone.
It is illegal to discriminate against a person because of a protected characteristic.
lesbian)
• People of both sexes (the person is bisexual)
• People of the opposite sex from him or her (the person is heterosexual)
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'description' => 'Equality and Human Rights in Practice
Helen is 41 years old and has a learning disability.
She lives with her partner, Joel, in independent supported housing.
In January, Helen was invited to attend a breast screening appointment at her local hospital. She was very frightened and did not want to go.
When Helen uses NHS Services she has a right to:
• Fairness
• Respect
• Equality
• Dignity and
• Autonomy
Otherwise known as FREDA.
FREDA is a way of thinking about human rights. Let’s look at what the letters mean and how this happened in practice for Helen.
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'description' => 'Task:
For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills. Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2.',
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'description' => '
For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills.
Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2. ',
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'description' => 'Sign up for both Skills Builder Benchmark AND Skills Builder Launchpad (you will use Launchpad in Task 2).
When you are signing up, leave the Group Code field blank. ',
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'description' => 'Go to your learner dashboard on Skills Builder Benchmark and complete the skills audit for listening. When you scroll down, this is the first skill you will see listed.
Simply click get started and follow the instructions. Make sure that your answers are as honest as possible so your results are accurate.
Please note, you will need audio sound on your device to complete this task. ',
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'description' => 'Once you have completed the audit for listening you will see: ',
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'field_choices' => '["Your score ","Your top three strengths ","Your top three areas for development"]',
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'description' => 'Download your Skills Report (top right of screen as shown below) and upload it to the platform as evidence you have completed this task.
If possible, rename the downloaded file as Listening Skills Report. ',
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'description' => 'Go back to your <a href="https://benchmark.skillsbuilder.org/auth/check">learner dashboard</a> on Skills Builder Benchmark and follow the same instructions in steps 2 and 3 but this time select the speaking audit. Again, make sure that you download your Skills Report for speaking and upload it to the platform. Rename this file as Speaking Skills Report. ',
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'field_label' => 'You need to upload TWO skills reports for this task to be marked as complete. ',
'description' => '',
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'description' => 'Based on your audit answers, Skills Builder Benchmark will suggest short skills modules that you can complete to improve your speaking and listening skills. This will take you through to Skills Builder Launchpad to complete these courses.
Please see Task 2 for further instructions. ',
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'description' => 'Make sure you are logged in to both <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> AND <a href="https://launchpad.skillsbuilder.org/wp-login.php">Skills Builder Launchpad</a>. ',
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'description' => 'Go to your learner dashboard on <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> and scroll down until you can see your previous scores from your listening and speaking audit. ',
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'description' => '',
'field_order' => '2',
'attachment_id' => '164',
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'description' => 'Go to listening and click the middle option that says review previous outcomes. ',
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'description' => 'On the next page, scroll until you see the title Activities to Practice Listening. This section recommends skills modules for you to complete based on your audit results. Scroll to build this skill step and click start this module. ',
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'description' => 'This will open Skills Builder Launchpad. Follow the instructions to complete the recommended skills module.
You can complete each module by selecting a video to watch, reading the text or listening to an audio guide. ',
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'description' => 'Once you have completed the module, click finish module to save your progress. ',
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'description' => 'Go back to your<a href="https://benchmark.skillsbuilder.org/auth/check"> learner dashboard on Skills Builder Benchmark,</a> select your speaking audit and follow the same instructions for steps 2-6. ',
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'description' => 'Once you have completed one module for both listening and speaking, click Dashboard on the top right of your screen and select modules you’ve completed. This will display both the listening and speaking modules that you have just finished. Take a screenshot of this and upload it to the platform as evidence that you have completed Task 2.
You a free to complete as many of the speaking and listening Skills Builder modules as you wish. ',
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'description' => 'Communication skills are not the only employability skills that you will need to demonstrate when applying for roles within health and care. We will give you the opportunity to identify and practise other skills in Module 2 of Creating Careers: A Step Ahead. ',
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'description' => 'The NHS does not recruit using the traditional CV method but instead uses Values Based Recruitment. In their application, each candidate gives examples to show that their personal/professional values* match the values of the NHS. *Values = a belief of how you should behave. ',
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'description' => 'NHS workers then continue to demonstrate NHS values in their everyday working life.
It is important for you to demonstrate these values in your applications! ',
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'description' => '<a href="https://nhsvaluestool.e-lfh.org.uk/">Download this NHS Values Workbook</a> and complete both the NHS Values Quiz AND the NHS Values Diagram. Please see the notes section of the diagram for alternative formats to evidence you work. ',
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'description' => 'You must upload evidence that you have completed both activities before Task 3 will be marked as complete. Use the Icon below to upload your evidence.',
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'description' => 'Social care is about supporting people to maintain their independence, dignity and control. You could be supporting people working in a care home, in the local community or from someone’s home.',
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'description' => 'There’s always a job in your community that you can do to help others. If you like working with people, social care offers a worthwhile job that can turn into a rewarding, long-term career. A career in social care offers long-term employment prospects, with opportunity for promotion and progression as well as job security.',
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'description' => 'Take the Question of Care Quiz <a href="https://www.skillsforcare.org.uk/Careers-in-care/Think-Care-Careers.aspx">Here </a>to complete the task. Instructions on how to complete the task are on the next page.',
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'description' => 'OK, now you’re ready to get started! Ahmed, Jean, Lloyd, Jackie and Ben work in different care and support settings. You need to complete the challenge for TWO out of the five to get your personal profile at the end. Which two are you most interested in? Choose who you want to watch first by clicking on their photo on the site!',
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'description' => 'Please take a screen shot of your personal profile and upload to the Health Proof portfolio on the next page to complete the task.',
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'description' => 'Drag and drop file using the browse function',
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Click next to find out more about this Law',
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someone else.',
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You are very concerned about this man’s safety when his normal care worker returns. He tells you that he doesn’t want you to tell anybody because the care worker is usually nice and it was just him making a silly comment that caused this to happen. He has become upset and he doesn’t want to get the care worker into trouble.',
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'description' => 'This session has been designed to give you an awareness of the subject Equality, Diversity and Human Rights. It is important to remember that, as a staff member, it is not your role to deal directly with equality and fiversity issues. It is, however , your duty to know when and how to report any potential concerns.
Throughout employment , you will come across some key terminology and phrases. We have listed this terminology at the beginning of this course, if necessary,you can remind yourself what they mean.
Person - centred care
Person-centred care is putting the person at the heart of everything you do as a staff member.
The services supporting someone are focussed on that person’s needs and preferences.
Care
Care is the process of protecting someone and providing what that person needs and it’s something we all do. It is not just about providing medical or clinical care.
Care is a vital part of many volunteers' roles and volunteers must understand that everything they do with a service user, they must have consent to do.
Clinical setting
Clinical setting means a hospital, department, outpatient facility or clinic whose primary purpose is medicine, rehabilitation or wellness.
Community setting
Community setting means care delivered outside of a hospital and within local communities. This would include inpatient and outpatient activity carried out within community hospitals or in people’s homes or health centres.
Equality, Diversity & Human Rights
Promoting equality and diversity should be at the heart of all organisations. As a volunteer, you can help ensure that we exercise fairness in all that we do to make sure that no individual, community or group is left behind.
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• Meeting individuals’ needs appropriately
• Challenging the factors that limit individuals’ opportunities
Human Rights
Human rights refer to the basic rights and freedom that belong to every person in the world.
Inequality
Inequalities refer to the differences between people or groups due to social, geographical, biological or other factors. These differences have a huge impact, because they result in people who are worse off experiencing poorer health and shorter lives.
Person- centerd support
Support the individual using person-centred values by promoting:
Individuality
Independence
Privacy
Partnership
Choice
Dignity
Respect
Rights
Person-centred care is a way of thinking and doing things that sees the people using health and social care services as equal partners in planning, developing and monitoring care to make sure it meets their needs.
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'description' => 'The Equality Act
Staff have a duty to uphold the principles of The Equality Act 2010.
The Equality Act legally protects people from discrimination in the workplace and in wider society.
The following characteristics are protected within the Act.
Equality Act 2010
Age
Means a person belonging to a particular age group.
Disability
A person is deemed to have a disability if they have a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on the person’s ability to carry out normal day-to-day activities.
Someone who may have had an impairment or condition such as cancer is also covered by this legal definition of disability.
Gender Reassignment
Where a person has proposed, started or completed a process to change his or her sex.
Marriage and Civil Partnership
People who are married or in a civil partnership have this protected characteristic.
Pregnancy and Maternity
Maternity refers to the period after the birth, and is linked to maternity leave in employment.
In the non-work context, protection against maternity discrimination is for 26 weeks after giving birth, and includes treating a woman unfavourably because she is breastfeeding.
Race
People who have or share characteristics of colour, nationality or ethnic or national origin can be described as belonging to a particular racial group.
Religion or Belief
People who have a religion or religious or philosophical belief, or a lack of religion or belief, share this protected characteristic. or Belief
Sex
Under the Equality Act a person is seen as a man or woman, although it should be noted that some individuals see themselves as non-binary rather than exclusively male or female.
Sexual Orientation
A person’s sexual orientation may be towards:
• People of the same sex as him or her (in other words the person is a gay man or a lThe Equality Act protects everyone.
It is illegal to discriminate against a person because of a protected characteristic.
lesbian)
• People of both sexes (the person is bisexual)
• People of the opposite sex from him or her (the person is heterosexual)
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'description' => 'Equality and Human Rights in Practice
Helen is 41 years old and has a learning disability.
She lives with her partner, Joel, in independent supported housing.
In January, Helen was invited to attend a breast screening appointment at her local hospital. She was very frightened and did not want to go.
When Helen uses NHS Services she has a right to:
• Fairness
• Respect
• Equality
• Dignity and
• Autonomy
Otherwise known as FREDA.
FREDA is a way of thinking about human rights. Let’s look at what the letters mean and how this happened in practice for Helen.
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'description' => 'Task:
For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills. Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2.',
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In some rare cases, it may be necessary to override your duty of confidentiality, particularly if people are at risk of harm. Read on to find out more.',
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Click next to find out more about this Law',
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When you are helping him to get dressed, you notice several bruises on his back. When you enquire about these, he explains that his usual nurse attacked him last week and caused the bruises. He believes that he said something silly because the care worker started calling him names and then hitting him.
You are very concerned about this man’s safety when his normal care worker returns. He tells you that he doesn’t want you to tell anybody because the care worker is usually nice and it was just him making a silly comment that caused this to happen. He has become upset and he doesn’t want to get the care worker into trouble.',
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'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["heart of all organisations\u200b","a hospital, department, outpatient facility or clinic\u200b"," Meeting individuals\u200b"]',
'field_correct' => '1',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 16:44:02',
'modified' => '2022-12-20 16:44:02'
),
(int) 65 => array(
'id' => '462',
'course_id' => '30',
'course_lesson_id' => '104',
'field_type' => 'multiple-choice',
'field_label' => 'Complete the sentence ',
'description' => ' Community setting means ',
'field_order' => '12',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["exercise fairness \u200b","community or group \u200b","care delivered outside of a hospital and within local communities\u200b"]',
'field_correct' => '2',
'show_correct' => '1',
'allow_retry' => '1',
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'active' => '1',
'created' => '2022-12-20 16:44:02',
'modified' => '2022-12-20 16:44:02'
),
(int) 66 => array(
'id' => '463',
'course_id' => '30',
'course_lesson_id' => '104',
'field_type' => 'multiple-choice',
'field_label' => 'Pick more than one that describes diversity ',
'description' => 'Diversity is: ',
'field_order' => '13',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Anger","Respecting and appreciating","What makes them different \u200b","Protected Characteristics \u200b"]',
'field_correct' => '3',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 16:44:02',
'modified' => '2022-12-20 16:44:02'
),
(int) 67 => array(
'id' => '464',
'course_id' => '30',
'course_lesson_id' => '104',
'field_type' => 'multiple-choice',
'field_label' => 'Equality does not mean treating everyone the same',
'description' => 'Equality means (Pick three) ',
'field_order' => '14',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => '["Meeting individuals\u2019 needs appropriately","Making sure people are treated fairly\u200b","Basic rights and freedom \u200b","Making up time \u200b","Challenging the factors that limit individuals\u2019 opportunities\u200b"]',
'field_correct' => '0,1,4',
'show_correct' => '1',
'allow_retry' => '1',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 16:44:02',
'modified' => '2022-12-20 16:44:02'
),
(int) 68 => array(
'id' => '448',
'course_id' => '30',
'course_lesson_id' => '106',
'field_type' => 'paragraph',
'field_label' => 'Create Your Own Staff Induction Pack ',
'description' => 'For any role within health and care there are clear expectations of how staff are expected to behave. This includes displaying a positive and respectful attitude, working with honesty and integrity, representing the organisation in a professional manner (even when off duty) and following a set of policies and procedures when dealing with problems or issues. ',
'field_order' => '0',
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'active' => '1',
'created' => '2022-12-20 15:52:48',
'modified' => '2022-12-20 15:52:48'
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'id' => '449',
'course_id' => '30',
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'field_type' => 'paragraph',
'field_label' => 'Task: ',
'description' => 'When applying for a role within health and care it is important for you to demonstrate an awareness of how staff are expected to behave in the workplace. To help you understand this, create your own Health and Care Staff Induction Pack. ',
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'attachment_id' => null,
'external_media_src' => null,
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'attachment_pos' => null,
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'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2022-12-20 15:52:48',
'modified' => '2022-12-20 15:52:48'
),
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'id' => '450',
'course_id' => '30',
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'field_type' => 'paragraph',
'field_label' => '',
'description' => 'An induction pack is given to a new employee to introduce them to their workplace and ensure that they understand and acknowledge important workplace policies and procedures. ',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
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'active' => '1',
'created' => '2022-12-20 15:52:48',
'modified' => '2022-12-20 15:52:48'
),
(int) 71 => array(
'id' => '453',
'course_id' => '30',
'course_lesson_id' => '106',
'field_type' => 'document-download',
'field_label' => 'Use this template to complete your own induction pack and upload your finished work to the platform to evidence that you have completed this task. ',
'description' => '',
'field_order' => '3',
'attachment_id' => '213',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 15:52:48',
'modified' => '2022-12-20 15:52:48'
),
(int) 72 => array(
'id' => '452',
'course_id' => '30',
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'field_type' => 'text-links',
'field_label' => '',
'description' => 'For feedback on your induction pack, make sure you attend our Expectations of the Workplace Webinar. This webinar will be available for you to join live and watch on demand. <a href="https://nhscareersnw.co.uk/virtual-events/?type%5B%5D=event">Click here to find out more.</a>',
'field_order' => '4',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 15:52:48',
'modified' => '2022-12-20 15:52:48'
),
(int) 73 => array(
'id' => '454',
'course_id' => '30',
'course_lesson_id' => '106',
'field_type' => 'document-download',
'field_label' => 'Upload your Induction Pack as Evidence',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 15:52:48',
'modified' => '2022-12-20 15:52:48'
),
(int) 74 => array(
'id' => '455',
'course_id' => '30',
'course_lesson_id' => '110',
'field_type' => 'paragraph',
'field_label' => 'The STAR Method ',
'description' => 'Throughout this module you have already looked at how you can build and demonstrate the skills and values needed to work in a health and care role. It is now time to think about how you can explain your skills, values, and experiences in a job interview. You can do this by using the STAR method. ',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
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'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 16:15:36',
'modified' => '2022-12-20 16:15:36'
),
(int) 75 => array(
'id' => '456',
'course_id' => '30',
'course_lesson_id' => '110',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'The STAR method is an interview technique that provides a straightforward format you can use to give a complete answer and showcase your skills and experience.
',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
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'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
'allow_retry' => '0',
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'active' => '1',
'created' => '2022-12-20 16:15:36',
'modified' => '2022-12-20 16:15:36'
),
(int) 76 => array(
'id' => '457',
'course_id' => '30',
'course_lesson_id' => '110',
'field_type' => 'text-links',
'field_label' => 'Task: ',
'description' => '<a href="https://www.youtube.com/watch?v=ojMt2ktJEyQ">Watch this video*</a>',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
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'active' => '1',
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'modified' => '2022-12-20 16:15:36'
),
(int) 77 => array(
'id' => '458',
'course_id' => '30',
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'field_type' => 'text-links',
'field_label' => '',
'description' => 'The video refers to competency-based questions. Competency-based questions are interview questions which aim to find out how you have used specific skills in your previous experience and how you approach problems, tasks and challenges. You can find examples of competency-based questions <a href="https://www.prospects.ac.uk/careers-advice/interview-tips/competency-based-interviews">here</a>. ',
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'attachment_id' => null,
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'created' => '2022-12-20 16:15:36',
'modified' => '2022-12-20 16:15:36'
),
(int) 78 => array(
'id' => '459',
'course_id' => '30',
'course_lesson_id' => '110',
'field_type' => 'document-download',
'field_label' => 'Read through the Application Skills Workbook to learn more about the STAR method. ',
'description' => '',
'field_order' => '4',
'attachment_id' => '214',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
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),
(int) 79 => array(
'id' => '460',
'course_id' => '30',
'course_lesson_id' => '110',
'field_type' => 'document-download',
'field_label' => 'Complete the task on page 4 of the workbook, asking you to apply the STAR method to your own experience. Upload your finished work to evidence that you have completed this task. ',
'description' => '',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
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'active' => '1',
'created' => '2022-12-20 16:15:36',
'modified' => '2022-12-20 16:15:36'
),
(int) 80 => array(
'id' => '387',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'A skill is your ability to do something well. Communication skills are vital to any health and care role, and you must be able to demonstrate that you have excellent communication skills in any applications that you make. ',
'field_order' => '0',
'attachment_id' => null,
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'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 81 => array(
'id' => '388',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Don’t forget that listening skills are just as important as speaking skills when communicating with others. Have you understood what people are trying to tell you? ',
'field_order' => '1',
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'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 82 => array(
'id' => '326',
'course_id' => '30',
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'field_type' => 'paragraph',
'field_label' => 'TASK:',
'description' => '
For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills.
Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2. ',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
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'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 83 => array(
'id' => '327',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'text-links',
'field_label' => '',
'description' => 'Sign up for both Skills Builder Benchmark AND Skills Builder Launchpad (you will use Launchpad in Task 2).
When you are signing up, leave the Group Code field blank. ',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 84 => array(
'id' => '329',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Go to your learner dashboard on Skills Builder Benchmark and complete the skills audit for listening. When you scroll down, this is the first skill you will see listed.
Simply click get started and follow the instructions. Make sure that your answers are as honest as possible so your results are accurate.
Please note, you will need audio sound on your device to complete this task. ',
'field_order' => '4',
'attachment_id' => '158',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
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'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 85 => array(
'id' => '331',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'bullet-points',
'field_label' => '',
'description' => 'Once you have completed the audit for listening you will see: ',
'field_order' => '5',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '["Your score ","Your top three strengths ","Your top three areas for development"]',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 86 => array(
'id' => '332',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'text-image',
'field_label' => '',
'description' => 'Download your Skills Report (top right of screen as shown below) and upload it to the platform as evidence you have completed this task.
If possible, rename the downloaded file as Listening Skills Report. ',
'field_order' => '6',
'attachment_id' => '160',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 87 => array(
'id' => '333',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'text-links',
'field_label' => '',
'description' => 'Go back to your <a href="https://benchmark.skillsbuilder.org/auth/check">learner dashboard</a> on Skills Builder Benchmark and follow the same instructions in steps 2 and 3 but this time select the speaking audit. Again, make sure that you download your Skills Report for speaking and upload it to the platform. Rename this file as Speaking Skills Report. ',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 88 => array(
'id' => '335',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'text-image',
'field_label' => 'You need to upload TWO skills reports for this task to be marked as complete. ',
'description' => '',
'field_order' => '8',
'attachment_id' => '162',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 89 => array(
'id' => '336',
'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Based on your audit answers, Skills Builder Benchmark will suggest short skills modules that you can complete to improve your speaking and listening skills. This will take you through to Skills Builder Launchpad to complete these courses.
Please see Task 2 for further instructions. ',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 10:54:50',
'modified' => '2022-12-20 10:54:50'
),
(int) 90 => array(
'id' => '339',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'text-links',
'field_label' => '',
'description' => 'Make sure you are logged in to both <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> AND <a href="https://launchpad.skillsbuilder.org/wp-login.php">Skills Builder Launchpad</a>. ',
'field_order' => '0',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 91 => array(
'id' => '340',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'text-links',
'field_label' => '',
'description' => 'Go to your learner dashboard on <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> and scroll down until you can see your previous scores from your listening and speaking audit. ',
'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 92 => array(
'id' => '342',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'image-hotspot',
'field_label' => '',
'description' => '',
'field_order' => '2',
'attachment_id' => '164',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 93 => array(
'id' => '343',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Go to listening and click the middle option that says review previous outcomes. ',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
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'created' => '2022-12-19 11:17:07',
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),
(int) 94 => array(
'id' => '344',
'course_id' => '30',
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'field_label' => '',
'description' => 'On the next page, scroll until you see the title Activities to Practice Listening. This section recommends skills modules for you to complete based on your audit results. Scroll to build this skill step and click start this module. ',
'field_order' => '4',
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),
(int) 95 => array(
'id' => '345',
'course_id' => '30',
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'field_label' => '',
'description' => '',
'field_order' => '5',
'attachment_id' => '165',
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'field_choices' => '',
'field_correct' => null,
'show_correct' => '0',
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'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 96 => array(
'id' => '346',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'image-hotspot',
'field_label' => '',
'description' => '',
'field_order' => '6',
'attachment_id' => '166',
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => '',
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 97 => array(
'id' => '347',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'This will open Skills Builder Launchpad. Follow the instructions to complete the recommended skills module.
You can complete each module by selecting a video to watch, reading the text or listening to an audio guide. ',
'field_order' => '7',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 98 => array(
'id' => '348',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Once you have completed the module, click finish module to save your progress. ',
'field_order' => '8',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 99 => array(
'id' => '349',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'text-links',
'field_label' => '',
'description' => 'Go back to your<a href="https://benchmark.skillsbuilder.org/auth/check"> learner dashboard on Skills Builder Benchmark,</a> select your speaking audit and follow the same instructions for steps 2-6. ',
'field_order' => '9',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 100 => array(
'id' => '354',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'text-image',
'field_label' => '',
'description' => '',
'field_order' => '10',
'attachment_id' => '167',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 101 => array(
'id' => '350',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Once you have completed one module for both listening and speaking, click Dashboard on the top right of your screen and select modules you’ve completed. This will display both the listening and speaking modules that you have just finished. Take a screenshot of this and upload it to the platform as evidence that you have completed Task 2.
You a free to complete as many of the speaking and listening Skills Builder modules as you wish. ',
'field_order' => '11',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 102 => array(
'id' => '351',
'course_id' => '30',
'course_lesson_id' => '90',
'field_type' => 'paragraph',
'field_label' => '',
'description' => 'Communication skills are not the only employability skills that you will need to demonstrate when applying for roles within health and care. We will give you the opportunity to identify and practise other skills in Module 2 of Creating Careers: A Step Ahead. ',
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'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-19 11:17:07',
'modified' => '2022-12-19 11:17:07'
),
(int) 103 => array(
'id' => '361',
'course_id' => '30',
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'field_type' => 'text-image',
'field_label' => '',
'description' => 'The NHS does not recruit using the traditional CV method but instead uses Values Based Recruitment. In their application, each candidate gives examples to show that their personal/professional values* match the values of the NHS. *Values = a belief of how you should behave. ',
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'attachment_id' => '170',
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 13:49:06',
'modified' => '2022-12-20 13:49:06'
),
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'id' => '362',
'course_id' => '30',
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'field_type' => 'paragraph',
'field_label' => '',
'description' => 'NHS workers then continue to demonstrate NHS values in their everyday working life.
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'field_order' => '1',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 13:49:06',
'modified' => '2022-12-20 13:49:06'
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'id' => '363',
'course_id' => '30',
'course_lesson_id' => '96',
'field_type' => 'text-links',
'field_label' => '',
'description' => '<a href="https://nhsvaluestool.e-lfh.org.uk/">Download this NHS Values Workbook</a> and complete both the NHS Values Quiz AND the NHS Values Diagram. Please see the notes section of the diagram for alternative formats to evidence you work. ',
'field_order' => '2',
'attachment_id' => null,
'external_media_src' => null,
'external_thumb_src' => null,
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
'allow_retry' => '0',
'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 13:49:06',
'modified' => '2022-12-20 13:49:06'
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'id' => '364',
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'field_type' => 'document-download',
'field_label' => '',
'description' => 'You must upload evidence that you have completed both activities before Task 3 will be marked as complete. Use the Icon below to upload your evidence.',
'field_order' => '3',
'attachment_id' => null,
'external_media_src' => '',
'external_thumb_src' => '',
'attachment_pos' => null,
'field_choices' => null,
'field_correct' => null,
'show_correct' => '0',
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'field_html_content' => null,
'active' => '1',
'created' => '2022-12-20 13:49:06',
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'field_label' => '',
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'field_order' => '4',
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)
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$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '30'
$k = (int) 17
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
// If fields have been deleted since remove the answers
foreach ( $answers as $k2 => $answer ) {
$mainTermId = '19'
$thumbnailIds = array(
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(int) 1 => '1650',
(int) 2 => '1229',
(int) 3 => '1160',
(int) 4 => '1152',
(int) 5 => '1147',
(int) 6 => '1139',
(int) 7 => '1134',
(int) 8 => '822',
(int) 9 => '822',
(int) 10 => '723',
(int) 11 => '715',
(int) 12 => '735',
(int) 13 => '486',
(int) 14 => '497',
(int) 15 => '468',
(int) 16 => '138',
(int) 17 => '146',
(int) 18 => '458'
)
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(int) 458 => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
(int) 468 => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
(int) 486 => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
(int) 497 => 'https://vault.ecloud.co.uk/elearning/2023/02/Person-on-laptop_x600.jpg',
(int) 715 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-anna-shvets-3683041_x600.jpg',
(int) 723 => 'https://vault.ecloud.co.uk/elearning/2023/06/pexels-karolina-grabowska-4386467_x600.jpg',
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(int) 1147 => 'https://vault.ecloud.co.uk/elearning/2023/11/pexels-alex-andrews-821754_2_x600.jpg',
(int) 1152 => 'https://vault.ecloud.co.uk/elearning/2023/11/eyes.webp',
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(int) 1722 => 'https://vault.ecloud.co.uk/elearning/2024/08/363adb5de96917647f08030ff931e80a73114f8c_2.jpg'
)
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'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/Creating-Careers-A-Step-Ahead_2_x600.png',
'mime_type' => 'image/png',
'title' => 'Creating Careers A Step Ahead Logo ',
'alt_text' => '',
'description' => '',
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'created' => '2022-12-14 08:14:38'
)
),
(int) 1 => array(
'Attachment' => array(
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'record_id' => '6',
'type' => 'course',
'created_user_id' => '2',
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'file_preview' => 'https://vault.ecloud.co.uk/elearning/stage/2022/12/I-believe-in-me.jpg',
'mime_type' => 'image/jpeg',
'title' => 'I believe in me',
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),
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'created_user_id' => '1',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => 'Employability-Programmes-Banner',
'alt_text' => 'Employability-Programmes-Banner',
'description' => 'Employability-Programmes-Banner',
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'active' => '1',
'created' => '2023-01-10 12:26:12'
)
),
(int) 3 => array(
'Attachment' => array(
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'record_id' => '176',
'type' => 'course_field',
'created_user_id' => '1839',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/pexels-rodnae-productions-7551454_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
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'active' => '1',
'created' => '2023-01-12 16:05:16'
)
),
(int) 4 => array(
'Attachment' => array(
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'record_id' => '193',
'type' => 'course_field',
'created_user_id' => '9',
'file' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs.jpg',
'file_preview' => 'https://vault.ecloud.co.uk/elearning/2023/01/AHPs_x600.jpg',
'mime_type' => 'image/jpeg',
'title' => '',
'alt_text' => '',
'description' => '',
'thumbnail_data' => '{"2500":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","1200":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs.jpg","600":"https:\/\/vault.ecloud.co.uk\/elearning\/2023\/01\/AHPs_x600.jpg"}',
'active' => '1',
'created' => '2023-01-30 08:53:16'
)
),
(int) 5 => array(
'Attachment' => array(
'id' => '497',
'record_id' => '0',
'type' => 'course_field',
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<br />
<ul>
<li>Begin to identify your strengths and understand how to incorporate these into confident behaviour</li>
<li>Enhance your ability to develop your confidence with strategies and tools</li>
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'course_title' => 'Creating Careers: A Step Ahead Programme ',
'description' => '<strong>Creating Careers A Step Ahead Programme</strong><br /><br />This is a non-accredited programme which is designed for anyone 14+ who has an interest in working in the health and social care sector. <br /><br />It will develop skills, knowledge and understanding for progression to further learning and ultimately employment. It is made up of modules providing a broad introduction to working in health and care as well as specific sessions which offer various opprtunities to invest in your self. <br /><br />There is also a focus on key transferable skills. As you complete the sessions the idea is to upload your evidence to the Health Proof portfoilo on the Aspire e-Learning pillar of the NW NHS Careers Website. <br /><br /><strong>OVERVIEW </strong><br /><br />The programme is free <br /><br />There are no entry requirements apart from a willingness to learn<br /><br />14+<br /><br />Study and access opprtunities in your own time<br /><br />Gain access to bespoke opportunities <br /><br />Buid your UCAS, Application, CV or cover letters through experiences <br /><br />Certificates on completion<br /><br />Digital record of achievement <br /><br />Activities vary from 20 minutes to 10 hours <br /><br />Blended learning - Online - In person <br /><br />Upload your evidence to complete the course',
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'lesson_title' => 'Who is this course for?',
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(int) 1 => array(
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'course_id' => '30',
'lesson_title' => 'Introduction to Equality and Diversity ',
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'created_user_id' => '6',
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'created' => '2022-12-14 11:12:08',
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'session_length' => '',
'character_id' => '',
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'created' => '2022-12-14 15:41:15',
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(int) 3 => array(
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'course_id' => '30',
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'description' => 'Skills Builder Benchmark: Skills Audit<br /><br /><br />A skill is your ability to do something well. Communication skills are vital to any health and care role, and you must be able to demonstrate that you have excellent communication skills in any applications that you make.<br /><br />Don’t forget that listening skills are just as important as speaking skills when communicating with others. Have you understood what people are trying to tell you?',
'lesson_order' => '3',
'created_user_id' => '2',
'session_length' => '',
'character_id' => '',
'active' => '1',
'created' => '2022-12-15 16:18:48',
'modified' => '2022-12-16 14:45:51'
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'session_length' => '',
'character_id' => '',
'active' => '1',
'created' => '2022-12-19 16:38:49',
'modified' => '2023-01-03 12:19:52'
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(int) 5 => array(
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'created_user_id' => '1750',
'session_length' => '',
'character_id' => '',
'active' => '1',
'created' => '2022-12-20 11:12:16',
'modified' => '2023-01-03 12:19:52'
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'course_id' => '30',
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'session_length' => '',
'character_id' => '',
'active' => '1',
'created' => '2022-12-20 14:59:43',
'modified' => '2023-01-03 12:19:52'
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'course_id' => '30',
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'character_id' => '',
'active' => '1',
'created' => '2022-12-20 15:30:28',
'modified' => '2023-01-03 12:19:52'
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(int) 8 => array(
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'lesson_title' => 'Job Interview Techniques',
'description' => '',
'lesson_order' => '8',
'created_user_id' => '1750',
'session_length' => '',
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'field_label' => ' Terms of Reference ',
'description' => 'This session has been designed to give you an awareness of the subject Equality, Diversity and Human Rights. It is important to remember that, as a staff member, it is not your role to deal directly with equality and fiversity issues. It is, however , your duty to know when and how to report any potential concerns.
Throughout employment , you will come across some key terminology and phrases. We have listed this terminology at the beginning of this course, if necessary,you can remind yourself what they mean.
Person - centred care
Person-centred care is putting the person at the heart of everything you do as a staff member.
The services supporting someone are focussed on that person’s needs and preferences.
Care
Care is the process of protecting someone and providing what that person needs and it’s something we all do. It is not just about providing medical or clinical care.
Care is a vital part of many volunteers' roles and volunteers must understand that everything they do with a service user, they must have consent to do.
Clinical setting
Clinical setting means a hospital, department, outpatient facility or clinic whose primary purpose is medicine, rehabilitation or wellness.
Community setting
Community setting means care delivered outside of a hospital and within local communities. This would include inpatient and outpatient activity carried out within community hospitals or in people’s homes or health centres.
Equality, Diversity & Human Rights
Promoting equality and diversity should be at the heart of all organisations. As a volunteer, you can help ensure that we exercise fairness in all that we do to make sure that no individual, community or group is left behind.
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'description' => 'Equality does not mean treating everyone the same. It does mean:
• Making sure people are treated fairly
• Meeting individuals’ needs appropriately
• Challenging the factors that limit individuals’ opportunities
Human Rights
Human rights refer to the basic rights and freedom that belong to every person in the world.
Inequality
Inequalities refer to the differences between people or groups due to social, geographical, biological or other factors. These differences have a huge impact, because they result in people who are worse off experiencing poorer health and shorter lives.
Person- centerd support
Support the individual using person-centred values by promoting:
Individuality
Independence
Privacy
Partnership
Choice
Dignity
Respect
Rights
Person-centred care is a way of thinking and doing things that sees the people using health and social care services as equal partners in planning, developing and monitoring care to make sure it meets their needs.
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'description' => 'The Equality Act
Staff have a duty to uphold the principles of The Equality Act 2010.
The Equality Act legally protects people from discrimination in the workplace and in wider society.
The following characteristics are protected within the Act.
Equality Act 2010
Age
Means a person belonging to a particular age group.
Disability
A person is deemed to have a disability if they have a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on the person’s ability to carry out normal day-to-day activities.
Someone who may have had an impairment or condition such as cancer is also covered by this legal definition of disability.
Gender Reassignment
Where a person has proposed, started or completed a process to change his or her sex.
Marriage and Civil Partnership
People who are married or in a civil partnership have this protected characteristic.
Pregnancy and Maternity
Maternity refers to the period after the birth, and is linked to maternity leave in employment.
In the non-work context, protection against maternity discrimination is for 26 weeks after giving birth, and includes treating a woman unfavourably because she is breastfeeding.
Race
People who have or share characteristics of colour, nationality or ethnic or national origin can be described as belonging to a particular racial group.
Religion or Belief
People who have a religion or religious or philosophical belief, or a lack of religion or belief, share this protected characteristic. or Belief
Sex
Under the Equality Act a person is seen as a man or woman, although it should be noted that some individuals see themselves as non-binary rather than exclusively male or female.
Sexual Orientation
A person’s sexual orientation may be towards:
• People of the same sex as him or her (in other words the person is a gay man or a lThe Equality Act protects everyone.
It is illegal to discriminate against a person because of a protected characteristic.
lesbian)
• People of both sexes (the person is bisexual)
• People of the opposite sex from him or her (the person is heterosexual)
',
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'description' => 'Equality and Human Rights in Practice
Helen is 41 years old and has a learning disability.
She lives with her partner, Joel, in independent supported housing.
In January, Helen was invited to attend a breast screening appointment at her local hospital. She was very frightened and did not want to go.
When Helen uses NHS Services she has a right to:
• Fairness
• Respect
• Equality
• Dignity and
• Autonomy
Otherwise known as FREDA.
FREDA is a way of thinking about human rights. Let’s look at what the letters mean and how this happened in practice for Helen.
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'description' => 'Task:
For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills. Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2.',
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'description' => '
For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills.
Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2. ',
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'field_label' => '',
'description' => 'Sign up for both Skills Builder Benchmark AND Skills Builder Launchpad (you will use Launchpad in Task 2).
When you are signing up, leave the Group Code field blank. ',
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'description' => 'Go to your learner dashboard on Skills Builder Benchmark and complete the skills audit for listening. When you scroll down, this is the first skill you will see listed.
Simply click get started and follow the instructions. Make sure that your answers are as honest as possible so your results are accurate.
Please note, you will need audio sound on your device to complete this task. ',
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'description' => 'Once you have completed the audit for listening you will see: ',
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'field_choices' => '["Your score ","Your top three strengths ","Your top three areas for development"]',
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'description' => 'Download your Skills Report (top right of screen as shown below) and upload it to the platform as evidence you have completed this task.
If possible, rename the downloaded file as Listening Skills Report. ',
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'attachment_id' => '160',
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'description' => 'Go back to your <a href="https://benchmark.skillsbuilder.org/auth/check">learner dashboard</a> on Skills Builder Benchmark and follow the same instructions in steps 2 and 3 but this time select the speaking audit. Again, make sure that you download your Skills Report for speaking and upload it to the platform. Rename this file as Speaking Skills Report. ',
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'course_id' => '30',
'course_lesson_id' => '89',
'field_type' => 'text-image',
'field_label' => 'You need to upload TWO skills reports for this task to be marked as complete. ',
'description' => '',
'field_order' => '8',
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'description' => 'Based on your audit answers, Skills Builder Benchmark will suggest short skills modules that you can complete to improve your speaking and listening skills. This will take you through to Skills Builder Launchpad to complete these courses.
Please see Task 2 for further instructions. ',
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'id' => '339',
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'description' => 'Make sure you are logged in to both <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> AND <a href="https://launchpad.skillsbuilder.org/wp-login.php">Skills Builder Launchpad</a>. ',
'field_order' => '0',
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'description' => 'Go to your learner dashboard on <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> and scroll down until you can see your previous scores from your listening and speaking audit. ',
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'field_order' => '2',
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'description' => 'Go to listening and click the middle option that says review previous outcomes. ',
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'description' => 'On the next page, scroll until you see the title Activities to Practice Listening. This section recommends skills modules for you to complete based on your audit results. Scroll to build this skill step and click start this module. ',
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'description' => 'This will open Skills Builder Launchpad. Follow the instructions to complete the recommended skills module.
You can complete each module by selecting a video to watch, reading the text or listening to an audio guide. ',
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'description' => 'Once you have completed the module, click finish module to save your progress. ',
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'description' => 'Go back to your<a href="https://benchmark.skillsbuilder.org/auth/check"> learner dashboard on Skills Builder Benchmark,</a> select your speaking audit and follow the same instructions for steps 2-6. ',
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Click next to find out more about this Law',
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- You have information to suggest that a patient or client is posing a risk of harm to
someone else.',
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You are very concerned about this man’s safety when his normal care worker returns. He tells you that he doesn’t want you to tell anybody because the care worker is usually nice and it was just him making a silly comment that caused this to happen. He has become upset and he doesn’t want to get the care worker into trouble.',
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',
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Here, you are acting on behalf of the man’s best interests and within the Public Interest Disclosure Act. This means you can override your duty to protect his confidentiality and speak to your manager about what you have found.',
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'description' => 'This session has been designed to give you an awareness of the subject Equality, Diversity and Human Rights. It is important to remember that, as a staff member, it is not your role to deal directly with equality and fiversity issues. It is, however , your duty to know when and how to report any potential concerns.
Throughout employment , you will come across some key terminology and phrases. We have listed this terminology at the beginning of this course, if necessary,you can remind yourself what they mean.
Person - centred care
Person-centred care is putting the person at the heart of everything you do as a staff member.
The services supporting someone are focussed on that person’s needs and preferences.
Care
Care is the process of protecting someone and providing what that person needs and it’s something we all do. It is not just about providing medical or clinical care.
Care is a vital part of many volunteers' roles and volunteers must understand that everything they do with a service user, they must have consent to do.
Clinical setting
Clinical setting means a hospital, department, outpatient facility or clinic whose primary purpose is medicine, rehabilitation or wellness.
Community setting
Community setting means care delivered outside of a hospital and within local communities. This would include inpatient and outpatient activity carried out within community hospitals or in people’s homes or health centres.
Equality, Diversity & Human Rights
Promoting equality and diversity should be at the heart of all organisations. As a volunteer, you can help ensure that we exercise fairness in all that we do to make sure that no individual, community or group is left behind.
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Human Rights
Human rights refer to the basic rights and freedom that belong to every person in the world.
Inequality
Inequalities refer to the differences between people or groups due to social, geographical, biological or other factors. These differences have a huge impact, because they result in people who are worse off experiencing poorer health and shorter lives.
Person- centerd support
Support the individual using person-centred values by promoting:
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'description' => 'The Equality Act
Staff have a duty to uphold the principles of The Equality Act 2010.
The Equality Act legally protects people from discrimination in the workplace and in wider society.
The following characteristics are protected within the Act.
Equality Act 2010
Age
Means a person belonging to a particular age group.
Disability
A person is deemed to have a disability if they have a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on the person’s ability to carry out normal day-to-day activities.
Someone who may have had an impairment or condition such as cancer is also covered by this legal definition of disability.
Gender Reassignment
Where a person has proposed, started or completed a process to change his or her sex.
Marriage and Civil Partnership
People who are married or in a civil partnership have this protected characteristic.
Pregnancy and Maternity
Maternity refers to the period after the birth, and is linked to maternity leave in employment.
In the non-work context, protection against maternity discrimination is for 26 weeks after giving birth, and includes treating a woman unfavourably because she is breastfeeding.
Race
People who have or share characteristics of colour, nationality or ethnic or national origin can be described as belonging to a particular racial group.
Religion or Belief
People who have a religion or religious or philosophical belief, or a lack of religion or belief, share this protected characteristic. or Belief
Sex
Under the Equality Act a person is seen as a man or woman, although it should be noted that some individuals see themselves as non-binary rather than exclusively male or female.
Sexual Orientation
A person’s sexual orientation may be towards:
• People of the same sex as him or her (in other words the person is a gay man or a lThe Equality Act protects everyone.
It is illegal to discriminate against a person because of a protected characteristic.
lesbian)
• People of both sexes (the person is bisexual)
• People of the opposite sex from him or her (the person is heterosexual)
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Helen is 41 years old and has a learning disability.
She lives with her partner, Joel, in independent supported housing.
In January, Helen was invited to attend a breast screening appointment at her local hospital. She was very frightened and did not want to go.
When Helen uses NHS Services she has a right to:
• Fairness
• Respect
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• Dignity and
• Autonomy
Otherwise known as FREDA.
FREDA is a way of thinking about human rights. Let’s look at what the letters mean and how this happened in practice for Helen.
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This also includes not showing anyone – again, other than those who need to know – an individual’s personal notes or computer records.',
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Click next to find out more about this Law',
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'description' => 'To provide a simple answer: you may, in certain circumstances, override your duty of confidentiality to patients and clients if it’s done to protect their best interests or the interests of the public. This means you may override your duty if:
- You have information that suggests a patient or client is at risk of harm.
- You have information to suggest that a patient or client is posing a risk of harm to
someone else.',
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However, sometimes things are not this simple and it can be easy to misread and misunderstand the signs. If you have any concerns about someone, or a confidentiality issue arises, you should always ask your manager or supervisor for advice.',
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When you are helping him to get dressed, you notice several bruises on his back. When you enquire about these, he explains that his usual nurse attacked him last week and caused the bruises. He believes that he said something silly because the care worker started calling him names and then hitting him.
You are very concerned about this man’s safety when his normal care worker returns. He tells you that he doesn’t want you to tell anybody because the care worker is usually nice and it was just him making a silly comment that caused this to happen. He has become upset and he doesn’t want to get the care worker into trouble.',
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Here, you are acting on behalf of the man’s best interests and within the Public Interest Disclosure Act. This means you can override your duty to protect his confidentiality and speak to your manager about what you have found.',
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'field_choices' => '["heart of all organisations\u200b","a hospital, department, outpatient facility or clinic\u200b"," Meeting individuals\u200b"]',
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'field_label' => 'Complete the task on page 4 of the workbook, asking you to apply the STAR method to your own experience. Upload your finished work to evidence that you have completed this task. ',
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'description' => 'A skill is your ability to do something well. Communication skills are vital to any health and care role, and you must be able to demonstrate that you have excellent communication skills in any applications that you make. ',
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'description' => 'Don’t forget that listening skills are just as important as speaking skills when communicating with others. Have you understood what people are trying to tell you? ',
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For your first task, you will use Skills Builder Benchmark, a skills audit tool, to identify how you can improve your speaking and listening (communication) skills.
Your results will then direct you to short skills modules designed to improve your communication skills. You will be asked to complete these skills modules for Task 2. ',
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'description' => 'Sign up for both Skills Builder Benchmark AND Skills Builder Launchpad (you will use Launchpad in Task 2).
When you are signing up, leave the Group Code field blank. ',
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'description' => 'Go to your learner dashboard on Skills Builder Benchmark and complete the skills audit for listening. When you scroll down, this is the first skill you will see listed.
Simply click get started and follow the instructions. Make sure that your answers are as honest as possible so your results are accurate.
Please note, you will need audio sound on your device to complete this task. ',
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'description' => 'Once you have completed the audit for listening you will see: ',
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'description' => 'Download your Skills Report (top right of screen as shown below) and upload it to the platform as evidence you have completed this task.
If possible, rename the downloaded file as Listening Skills Report. ',
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'description' => 'Go back to your <a href="https://benchmark.skillsbuilder.org/auth/check">learner dashboard</a> on Skills Builder Benchmark and follow the same instructions in steps 2 and 3 but this time select the speaking audit. Again, make sure that you download your Skills Report for speaking and upload it to the platform. Rename this file as Speaking Skills Report. ',
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'field_label' => 'You need to upload TWO skills reports for this task to be marked as complete. ',
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'description' => 'Based on your audit answers, Skills Builder Benchmark will suggest short skills modules that you can complete to improve your speaking and listening skills. This will take you through to Skills Builder Launchpad to complete these courses.
Please see Task 2 for further instructions. ',
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'description' => 'Make sure you are logged in to both <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> AND <a href="https://launchpad.skillsbuilder.org/wp-login.php">Skills Builder Launchpad</a>. ',
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'description' => 'Go to your learner dashboard on <a href="https://benchmark.skillsbuilder.org/auth/check">Skills Builder Benchmark</a> and scroll down until you can see your previous scores from your listening and speaking audit. ',
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'description' => 'Go to listening and click the middle option that says review previous outcomes. ',
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'description' => 'On the next page, scroll until you see the title Activities to Practice Listening. This section recommends skills modules for you to complete based on your audit results. Scroll to build this skill step and click start this module. ',
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'description' => 'This will open Skills Builder Launchpad. Follow the instructions to complete the recommended skills module.
You can complete each module by selecting a video to watch, reading the text or listening to an audio guide. ',
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'description' => 'Once you have completed the module, click finish module to save your progress. ',
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'description' => 'Go back to your<a href="https://benchmark.skillsbuilder.org/auth/check"> learner dashboard on Skills Builder Benchmark,</a> select your speaking audit and follow the same instructions for steps 2-6. ',
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'description' => 'Once you have completed one module for both listening and speaking, click Dashboard on the top right of your screen and select modules you’ve completed. This will display both the listening and speaking modules that you have just finished. Take a screenshot of this and upload it to the platform as evidence that you have completed Task 2.
You a free to complete as many of the speaking and listening Skills Builder modules as you wish. ',
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'description' => 'Communication skills are not the only employability skills that you will need to demonstrate when applying for roles within health and care. We will give you the opportunity to identify and practise other skills in Module 2 of Creating Careers: A Step Ahead. ',
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'description' => 'The NHS does not recruit using the traditional CV method but instead uses Values Based Recruitment. In their application, each candidate gives examples to show that their personal/professional values* match the values of the NHS. *Values = a belief of how you should behave. ',
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'description' => 'NHS workers then continue to demonstrate NHS values in their everyday working life.
It is important for you to demonstrate these values in your applications! ',
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'description' => '<a href="https://nhsvaluestool.e-lfh.org.uk/">Download this NHS Values Workbook</a> and complete both the NHS Values Quiz AND the NHS Values Diagram. Please see the notes section of the diagram for alternative formats to evidence you work. ',
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(int) 28 => '404',
(int) 29 => '405',
(int) 30 => '406',
(int) 31 => '407',
(int) 32 => '408',
(int) 33 => '409',
(int) 34 => '410',
(int) 35 => '416',
(int) 36 => '411',
(int) 37 => '412',
(int) 38 => '413',
(int) 39 => '417',
(int) 40 => '418',
(int) 41 => '422',
(int) 42 => '419',
(int) 43 => '420',
(int) 44 => '423',
(int) 45 => '424',
(int) 46 => '425',
(int) 47 => '426',
(int) 48 => '427',
(int) 49 => '429',
(int) 50 => '430',
(int) 51 => '431',
(int) 52 => '433',
(int) 53 => '436',
(int) 54 => '437',
(int) 55 => '438',
(int) 56 => '439',
(int) 57 => '440',
(int) 58 => '441',
(int) 59 => '442',
(int) 60 => '443',
(int) 61 => '444',
(int) 62 => '445',
(int) 63 => '447',
(int) 64 => '461',
(int) 65 => '462',
(int) 66 => '463',
(int) 67 => '464',
(int) 68 => '448',
(int) 69 => '449',
(int) 70 => '450',
(int) 71 => '453',
(int) 72 => '452',
(int) 73 => '454',
(int) 74 => '455',
(int) 75 => '456',
(int) 76 => '457',
(int) 77 => '458',
(int) 78 => '459',
(int) 79 => '460',
(int) 80 => '387',
(int) 81 => '388',
(int) 82 => '326',
(int) 83 => '327',
(int) 84 => '329',
(int) 85 => '331',
(int) 86 => '332',
(int) 87 => '333',
(int) 88 => '335',
(int) 89 => '336',
(int) 90 => '339',
(int) 91 => '340',
(int) 92 => '342',
(int) 93 => '343',
(int) 94 => '344',
(int) 95 => '345',
(int) 96 => '346',
(int) 97 => '347',
(int) 98 => '348',
(int) 99 => '349',
(int) 100 => '354',
(int) 101 => '350',
(int) 102 => '351',
(int) 103 => '361',
(int) 104 => '362',
(int) 105 => '363',
(int) 106 => '364',
(int) 107 => '421'
)
)
$bannerMediaId = '458'
$bannerSrc = 'https://vault.ecloud.co.uk/elearning/2023/01/Employability-Programmes-Banner.jpg'
$userId = null
$isLoggedIn = false
$courseId = '30'
$k = (int) 17
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Notice (8): Undefined variable: answers [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Warning (2): Invalid argument supplied for foreach() [ROOT/Controller/CourseController.php, line 564]
CourseController::index() - ROOT/Controller/CourseController.php, line 564
ReflectionMethod::invokeArgs() - [internal], line ??
Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 499
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167
[main] - ROOT/webroot/index.php, line 100
Employability programmes - All Courses - NHS Careers NW eLearning